Search

Cao H Nguyen

Examiner (ID: 9831, Phone: (571)272-4053 , Office: P/2171 )

Most Active Art Unit
2171
Art Unit(s)
2773, 2787, 2415, 2171, 2173
Total Applications
1837
Issued Applications
1550
Pending Applications
126
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18357700 [patent_doc_number] => 11646106 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-05-09 [patent_title] => Intelligent multi-party remote care system [patent_app_type] => utility [patent_app_number] => 16/743993 [patent_app_country] => US [patent_app_date] => 2020-01-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 7074 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16743993 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/743993
Intelligent multi-party remote care system Jan 14, 2020 Issued
Array ( [id] => 16174078 [patent_doc_number] => 10715667 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-14 [patent_title] => Customer journey management [patent_app_type] => utility [patent_app_number] => 16/739335 [patent_app_country] => US [patent_app_date] => 2020-01-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 14 [patent_no_of_words] => 11257 [patent_no_of_claims] => 35 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 154 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16739335 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/739335
Customer journey management Jan 9, 2020 Issued
Array ( [id] => 16967339 [patent_doc_number] => 20210218838 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-15 [patent_title] => SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES [patent_app_type] => utility [patent_app_number] => 16/738576 [patent_app_country] => US [patent_app_date] => 2020-01-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8429 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 177 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16738576 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/738576
SYSTEMS AND METHODS FOR SCHEDULING DEFERRED QUEUES Jan 8, 2020 Abandoned
Array ( [id] => 15909325 [patent_doc_number] => 20200154184 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-05-14 [patent_title] => LOUDSPEAKER DEVICE [patent_app_type] => utility [patent_app_number] => 16/733841 [patent_app_country] => US [patent_app_date] => 2020-01-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15903 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16733841 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/733841
LOUDSPEAKER DEVICE Jan 2, 2020 Abandoned
Array ( [id] => 15843885 [patent_doc_number] => 20200137225 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-04-30 [patent_title] => Simultaneous Voice and Data Content Driven Commercial Data Platform [patent_app_type] => utility [patent_app_number] => 16/730882 [patent_app_country] => US [patent_app_date] => 2019-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11057 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 126 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16730882 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/730882
Simultaneous voice and data content driven commercial data platform Dec 29, 2019 Issued
Array ( [id] => 16921937 [patent_doc_number] => 20210195029 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-06-24 [patent_title] => SPEECH PACE BASED INTELLIGENT AGENT SELECTION [patent_app_type] => utility [patent_app_number] => 16/726627 [patent_app_country] => US [patent_app_date] => 2019-12-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9538 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16726627 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/726627
SPEECH PACE BASED INTELLIGENT AGENT SELECTION Dec 23, 2019 Abandoned
Array ( [id] => 18140004 [patent_doc_number] => 20230013842 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-01-19 [patent_title] => HUMAN ASSISTED VIRTUAL AGENT SUPPORT [patent_app_type] => utility [patent_app_number] => 17/783045 [patent_app_country] => US [patent_app_date] => 2019-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7307 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 60 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17783045 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/783045
HUMAN ASSISTED VIRTUAL AGENT SUPPORT Dec 19, 2019 Abandoned
Array ( [id] => 16318281 [patent_doc_number] => 10778845 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-09-15 [patent_title] => System and method of sentiment modeling and application to determine optimized agent action [patent_app_type] => utility [patent_app_number] => 16/713856 [patent_app_country] => US [patent_app_date] => 2019-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 12304 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 365 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16713856 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/713856
System and method of sentiment modeling and application to determine optimized agent action Dec 12, 2019 Issued
Array ( [id] => 16219752 [patent_doc_number] => 10735586 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-08-04 [patent_title] => System and method of sentiment modeling and application to determine optimized agent action [patent_app_type] => utility [patent_app_number] => 16/713813 [patent_app_country] => US [patent_app_date] => 2019-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 12304 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 379 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16713813 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/713813
System and method of sentiment modeling and application to determine optimized agent action Dec 12, 2019 Issued
Array ( [id] => 16890161 [patent_doc_number] => 20210176359 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-06-10 [patent_title] => Conveyor Call Center with Cryptographic Ledger [patent_app_type] => utility [patent_app_number] => 16/704611 [patent_app_country] => US [patent_app_date] => 2019-12-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3367 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16704611 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/704611
Conveyor call center with cryptographic ledger Dec 4, 2019 Issued
Array ( [id] => 16717006 [patent_doc_number] => 20210084153 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => COMPUTERIZED BROWSER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/699626 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14065 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699626 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699626
COMPUTERIZED BROWSER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Nov 29, 2019 Abandoned
Array ( [id] => 16717016 [patent_doc_number] => 20210084163 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => SYSTEM FOR ACCESSING AN ACTIVE CALL BAR FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/699630 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14081 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699630 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699630
System for accessing an active call bar for a graphically interactive voice response system Nov 29, 2019 Issued
Array ( [id] => 16717022 [patent_doc_number] => 20210084169 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => SYSTEM OF GRAPHICAL PROGRAMMING FOR AN INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/699648 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14083 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699648 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699648
System of graphical programming for an interactive voice response system Nov 29, 2019 Issued
Array ( [id] => 16717012 [patent_doc_number] => 20210084159 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-03-18 [patent_title] => DATA EXPLORER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM [patent_app_type] => utility [patent_app_number] => 16/699642 [patent_app_country] => US [patent_app_date] => 2019-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14078 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 106 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16699642 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/699642
DATA EXPLORER SYSTEM FOR A GRAPHICALLY INTERACTIVE VOICE RESPONSE SYSTEM Nov 29, 2019 Abandoned
Array ( [id] => 17003721 [patent_doc_number] => 11082558 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-08-03 [patent_title] => Originating group text calls in a contact center [patent_app_type] => utility [patent_app_number] => 16/684861 [patent_app_country] => US [patent_app_date] => 2019-11-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 26760 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 231 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16684861 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/684861
Originating group text calls in a contact center Nov 14, 2019 Issued
Array ( [id] => 17182421 [patent_doc_number] => 11159677 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-10-26 [patent_title] => Call status effects [patent_app_type] => utility [patent_app_number] => 16/670942 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 11 [patent_no_of_words] => 15730 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670942 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/670942
Call status effects Oct 30, 2019 Issued
Array ( [id] => 16813666 [patent_doc_number] => 20210136221 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => SYSTEM FOR VISUAL-BASED PROGRAMMING OF SELF-SERVICE WORKFLOW [patent_app_type] => utility [patent_app_number] => 16/671060 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5668 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 144 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16671060 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/671060
SYSTEM FOR VISUAL-BASED PROGRAMMING OF SELF-SERVICE WORKFLOW Oct 30, 2019 Abandoned
Array ( [id] => 16219751 [patent_doc_number] => 10735585 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-08-04 [patent_title] => System and method of sentiment modeling and application to determine optimized agent action [patent_app_type] => utility [patent_app_number] => 16/653258 [patent_app_country] => US [patent_app_date] => 2019-10-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 12272 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 280 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16653258 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/653258
System and method of sentiment modeling and application to determine optimized agent action Oct 14, 2019 Issued
Array ( [id] => 17781773 [patent_doc_number] => 20220248123 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-04 [patent_title] => WIRELESS EARPHONE SERIAL PORT CONTROL METHOD AND APPARATUS, WIRELESS EARPHONE, AND STORAGE MEDIUM [patent_app_type] => utility [patent_app_number] => 17/613576 [patent_app_country] => US [patent_app_date] => 2019-09-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5139 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17613576 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/613576
WIRELESS EARPHONE SERIAL PORT CONTROL METHOD AND APPARATUS, WIRELESS EARPHONE, AND STORAGE MEDIUM Sep 27, 2019 Pending
Array ( [id] => 16945484 [patent_doc_number] => 11057750 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-07-06 [patent_title] => Intelligent device controlling method, mobile terminal and intelligent computing device [patent_app_type] => utility [patent_app_number] => 16/577811 [patent_app_country] => US [patent_app_date] => 2019-09-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 15715 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 137 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16577811 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/577811
Intelligent device controlling method, mobile terminal and intelligent computing device Sep 19, 2019 Issued
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