Search

Cao H Nguyen

Examiner (ID: 9831, Phone: (571)272-4053 , Office: P/2171 )

Most Active Art Unit
2171
Art Unit(s)
2773, 2787, 2415, 2171, 2173
Total Applications
1837
Issued Applications
1550
Pending Applications
126
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17812360 [patent_doc_number] => 20220264195 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-18 [patent_title] => Prioritized Call Sessions [patent_app_type] => utility [patent_app_number] => 17/737511 [patent_app_country] => US [patent_app_date] => 2022-05-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7709 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 74 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17737511 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/737511
Prioritized call sessions May 4, 2022 Issued
Array ( [id] => 18758818 [patent_doc_number] => 20230362297 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-09 [patent_title] => GHOST CALL VULNERABILITY DURING CALL SETUP SILENT VOICE OVER IP DENAL-OF-SERVICE [patent_app_type] => utility [patent_app_number] => 17/736814 [patent_app_country] => US [patent_app_date] => 2022-05-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7518 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 198 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17736814 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/736814
Ghost call vulnerability during call setup silent voice over IP denial-of-service May 3, 2022 Issued
Array ( [id] => 17919304 [patent_doc_number] => 20220321700 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-06 [patent_title] => SYSTEM AND METHOD FOR CALLBACK MANAGEMENT UTILIZING SMART CALLBACKS [patent_app_type] => utility [patent_app_number] => 17/727901 [patent_app_country] => US [patent_app_date] => 2022-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15547 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17727901 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/727901
System and method for callback management utilizing smart callbacks Apr 24, 2022 Issued
Array ( [id] => 17919305 [patent_doc_number] => 20220321701 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-06 [patent_title] => SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT WITH BIOMETRIC AUTHENTICATION [patent_app_type] => utility [patent_app_number] => 17/727906 [patent_app_country] => US [patent_app_date] => 2022-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14148 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 197 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17727906 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/727906
System and method for hybrid callback management with biometric authentication Apr 24, 2022 Issued
Array ( [id] => 17950941 [patent_doc_number] => 20220337960 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-20 [patent_title] => HEARING DEVICE OR SYSTEM COMPRISING A COMMUNICATION INTERFACE [patent_app_type] => utility [patent_app_number] => 17/720744 [patent_app_country] => US [patent_app_date] => 2022-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16803 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17720744 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/720744
Hearing device or system comprising a communication interface Apr 13, 2022 Issued
Array ( [id] => 18697710 [patent_doc_number] => 20230328175 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-10-12 [patent_title] => INTERACTIVE CALLING METHODS AND SYSTEMS [patent_app_type] => utility [patent_app_number] => 17/658654 [patent_app_country] => US [patent_app_date] => 2022-04-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10416 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17658654 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/658654
INTERACTIVE CALLING METHODS AND SYSTEMS Apr 9, 2022 Pending
Array ( [id] => 17753918 [patent_doc_number] => 20220232123 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-21 [patent_title] => TELECOMMUNICATIONS DATA MANAGEMENT INTERFACE [patent_app_type] => utility [patent_app_number] => 17/712839 [patent_app_country] => US [patent_app_date] => 2022-04-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11215 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 70 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17712839 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/712839
Telecommunications data management interface Apr 3, 2022 Issued
Array ( [id] => 17739334 [patent_doc_number] => 20220224796 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-14 [patent_title] => Interactive User Interface for Profile Management [patent_app_type] => utility [patent_app_number] => 17/706849 [patent_app_country] => US [patent_app_date] => 2022-03-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10986 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 48 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17706849 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/706849
Interactive User Interface for Profile Management Mar 28, 2022 Pending
Array ( [id] => 18671173 [patent_doc_number] => 11778096 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-03 [patent_title] => Contact center network and method for establishing a communication session in a contact center network [patent_app_type] => utility [patent_app_number] => 17/705841 [patent_app_country] => US [patent_app_date] => 2022-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 4 [patent_no_of_words] => 4585 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 9 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17705841 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/705841
Contact center network and method for establishing a communication session in a contact center network Mar 27, 2022 Issued
Array ( [id] => 17872427 [patent_doc_number] => 20220295164 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-09-15 [patent_title] => Wireless Microphone Holder, Wireless Microphone Connection Method, And Wireless Microphone System [patent_app_type] => utility [patent_app_number] => 17/654756 [patent_app_country] => US [patent_app_date] => 2022-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3833 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17654756 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/654756
Wireless Microphone Holder, Wireless Microphone Connection Method, And Wireless Microphone System Mar 13, 2022 Pending
Array ( [id] => 18616971 [patent_doc_number] => 20230283710 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-07 [patent_title] => COMPUTER-AUTOMATED SYSTEM AND METHOD FOR OBTAINING ASSISTANCE FOR TELEPHONE CALLS FROM UNKNOWN CALLERS [patent_app_type] => utility [patent_app_number] => 17/688342 [patent_app_country] => US [patent_app_date] => 2022-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11689 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17688342 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/688342
COMPUTER-AUTOMATED SYSTEM AND METHOD FOR OBTAINING ASSISTANCE FOR TELEPHONE CALLS FROM UNKNOWN CALLERS Mar 6, 2022 Pending
Array ( [id] => 18858536 [patent_doc_number] => 11856140 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-12-26 [patent_title] => Predictive communications system [patent_app_type] => utility [patent_app_number] => 17/687744 [patent_app_country] => US [patent_app_date] => 2022-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5372 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 181 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17687744 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/687744
Predictive communications system Mar 6, 2022 Issued
Array ( [id] => 18176062 [patent_doc_number] => 11575790 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-07 [patent_title] => Upfront customer time consideration along with optimized agent desktop in a contact center [patent_app_type] => utility [patent_app_number] => 17/687721 [patent_app_country] => US [patent_app_date] => 2022-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8637 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17687721 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/687721
Upfront customer time consideration along with optimized agent desktop in a contact center Mar 6, 2022 Issued
Array ( [id] => 18616496 [patent_doc_number] => 20230283235 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-07 [patent_title] => SWITCHED RESISTOR FOR SWITCHED DRIVER STAGE FEEDBACK LOOP [patent_app_type] => utility [patent_app_number] => 17/687679 [patent_app_country] => US [patent_app_date] => 2022-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5812 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17687679 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/687679
SWITCHED RESISTOR FOR SWITCHED DRIVER STAGE FEEDBACK LOOP Mar 6, 2022 Pending
Array ( [id] => 18121682 [patent_doc_number] => 11553086 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-10 [patent_title] => Systems and methods for electronically predicting future customer interactions [patent_app_type] => utility [patent_app_number] => 17/684997 [patent_app_country] => US [patent_app_date] => 2022-03-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 16 [patent_no_of_words] => 4510 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 56 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17684997 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/684997
Systems and methods for electronically predicting future customer interactions Mar 1, 2022 Issued
Array ( [id] => 18564048 [patent_doc_number] => 11729309 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-08-15 [patent_title] => Ring and hardware characteristic identification techniques to identify call devices [patent_app_type] => utility [patent_app_number] => 17/677552 [patent_app_country] => US [patent_app_date] => 2022-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 12874 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17677552 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/677552
Ring and hardware characteristic identification techniques to identify call devices Feb 21, 2022 Issued
Array ( [id] => 18586911 [patent_doc_number] => 20230269176 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-24 [patent_title] => DYNAMIC SHARED RISK LINK GROUP (SRLG) COMPRESSION [patent_app_type] => utility [patent_app_number] => 17/675790 [patent_app_country] => US [patent_app_date] => 2022-02-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12876 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17675790 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/675790
Dynamic shared risk link group (SRLG) compression Feb 17, 2022 Issued
Array ( [id] => 17879627 [patent_doc_number] => 11451667 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-09-20 [patent_title] => Collaborative virtual waiting room [patent_app_type] => utility [patent_app_number] => 17/588826 [patent_app_country] => US [patent_app_date] => 2022-01-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 15763 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17588826 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/588826
Collaborative virtual waiting room Jan 30, 2022 Issued
Array ( [id] => 18542022 [patent_doc_number] => 20230247139 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-03 [patent_title] => Mapping A Universal Contact Center Service Access Point To A Service Access Point Specific To A Determined Modality [patent_app_type] => utility [patent_app_number] => 17/587599 [patent_app_country] => US [patent_app_date] => 2022-01-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14157 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17587599 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/587599
Mapping a universal contact center service access point to a service access point specific to a determined modality Jan 27, 2022 Issued
Array ( [id] => 18936827 [patent_doc_number] => 11889287 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-01-30 [patent_title] => Electronic device for measuring posture of user and method thereof [patent_app_type] => utility [patent_app_number] => 17/577513 [patent_app_country] => US [patent_app_date] => 2022-01-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 20856 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17577513 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/577513
Electronic device for measuring posture of user and method thereof Jan 17, 2022 Issued
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