Search

Cao H Nguyen

Examiner (ID: 9831, Phone: (571)272-4053 , Office: P/2171 )

Most Active Art Unit
2171
Art Unit(s)
2773, 2787, 2415, 2171, 2173
Total Applications
1837
Issued Applications
1550
Pending Applications
126
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17693827 [patent_doc_number] => 20220201120 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-23 [patent_title] => SYSTEM AND METHOD FOR UNIFIED AUTODIAL CAMPAIGN MANAGEMENT [patent_app_type] => utility [patent_app_number] => 17/571526 [patent_app_country] => US [patent_app_date] => 2022-01-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11860 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 67 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17571526 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/571526
System and method for unified autodial campaign management Jan 8, 2022 Issued
Array ( [id] => 19109592 [patent_doc_number] => 11962715 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-04-16 [patent_title] => Telephone call information collection and retrieval [patent_app_type] => utility [patent_app_number] => 17/569169 [patent_app_country] => US [patent_app_date] => 2022-01-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 9 [patent_no_of_words] => 5535 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 155 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17569169 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/569169
Telephone call information collection and retrieval Jan 4, 2022 Issued
Array ( [id] => 18489605 [patent_doc_number] => 20230216956 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-06 [patent_title] => SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER AND A SERVICE PROVIDER [patent_app_type] => utility [patent_app_number] => 17/567770 [patent_app_country] => US [patent_app_date] => 2022-01-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12735 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 142 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17567770 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/567770
Systems and methods for facilitating communication between a user and a service provider Jan 2, 2022 Issued
Array ( [id] => 17653806 [patent_doc_number] => 11356558 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-06-07 [patent_title] => Systems and methods for dynamically controlling conversations and workflows based on multi-modal conversation monitoring [patent_app_type] => utility [patent_app_number] => 17/559098 [patent_app_country] => US [patent_app_date] => 2021-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 16719 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17559098 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/559098
Systems and methods for dynamically controlling conversations and workflows based on multi-modal conversation monitoring Dec 21, 2021 Issued
Array ( [id] => 18138147 [patent_doc_number] => 11563847 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-24 [patent_title] => Routing rule definition for an integrated voice and video platform [patent_app_type] => utility [patent_app_number] => 17/559667 [patent_app_country] => US [patent_app_date] => 2021-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9770 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17559667 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/559667
Routing rule definition for an integrated voice and video platform Dec 21, 2021 Issued
Array ( [id] => 18388289 [patent_doc_number] => 11659089 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-05-23 [patent_title] => Systems and methods relating to managing cross-channel interactions in contact centers [patent_app_type] => utility [patent_app_number] => 17/551892 [patent_app_country] => US [patent_app_date] => 2021-12-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 10314 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 219 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17551892 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/551892
Systems and methods relating to managing cross-channel interactions in contact centers Dec 14, 2021 Issued
Array ( [id] => 18876111 [patent_doc_number] => 11863951 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-01-02 [patent_title] => Audio hub [patent_app_type] => utility [patent_app_number] => 17/644022 [patent_app_country] => US [patent_app_date] => 2021-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 11 [patent_no_of_words] => 11619 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 201 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17644022 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/644022
Audio hub Dec 12, 2021 Issued
Array ( [id] => 17510583 [patent_doc_number] => 20220103687 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-31 [patent_title] => SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT WITH BIOMETRIC AUTHENTICATION [patent_app_type] => utility [patent_app_number] => 17/546113 [patent_app_country] => US [patent_app_date] => 2021-12-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14111 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 219 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17546113 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/546113
System and method for hybrid callback management with biometric authentication Dec 8, 2021 Issued
Array ( [id] => 17662028 [patent_doc_number] => 20220182493 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-09 [patent_title] => METHOD AND SYSTEM FOR ROBUST WAIT TIME ESTIMATION IN A MULTI-SKILLED CONTACT CENTER WITH ABANDONMENT [patent_app_type] => utility [patent_app_number] => 17/545191 [patent_app_country] => US [patent_app_date] => 2021-12-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18888 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 86 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17545191 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/545191
Method and system for robust wait time estimation in a multi-skilled contact center with abandonment Dec 7, 2021 Issued
Array ( [id] => 18508512 [patent_doc_number] => 11706344 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-07-18 [patent_title] => Monitoring representatives in a contact center environment [patent_app_type] => utility [patent_app_number] => 17/545736 [patent_app_country] => US [patent_app_date] => 2021-12-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 18890 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 130 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17545736 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/545736
Monitoring representatives in a contact center environment Dec 7, 2021 Issued
Array ( [id] => 18494906 [patent_doc_number] => 11700332 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-07-11 [patent_title] => Apparatuses and methods involving a contact center virtual agent [patent_app_type] => utility [patent_app_number] => 17/543232 [patent_app_country] => US [patent_app_date] => 2021-12-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6230 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17543232 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/543232
Apparatuses and methods involving a contact center virtual agent Dec 5, 2021 Issued
Array ( [id] => 18221700 [patent_doc_number] => 20230060694 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-02 [patent_title] => DETERMINATION AND DISPLAY OF ESTIMATED HOLD DURATIONS FOR CALLS [patent_app_type] => utility [patent_app_number] => 17/540849 [patent_app_country] => US [patent_app_date] => 2021-12-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 21107 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17540849 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/540849
Determination and display of estimated hold durations for calls Dec 1, 2021 Issued
Array ( [id] => 17487288 [patent_doc_number] => 20220094792 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-24 [patent_title] => SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTING AND CALLBACK PACING [patent_app_type] => utility [patent_app_number] => 17/540130 [patent_app_country] => US [patent_app_date] => 2021-12-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15167 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 245 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17540130 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/540130
System and method for callback management with alternate site routing and callback pacing Nov 30, 2021 Issued
Array ( [id] => 17487287 [patent_doc_number] => 20220094791 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-24 [patent_title] => SYSTEM AND METHOD FOR CALLBACK MANAGEMENT UTILIZING SMART CALLBACKS [patent_app_type] => utility [patent_app_number] => 17/540114 [patent_app_country] => US [patent_app_date] => 2021-12-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15506 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17540114 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/540114
System and method for callback management utilizing smart callbacks Nov 30, 2021 Issued
Array ( [id] => 18508513 [patent_doc_number] => 11706345 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-07-18 [patent_title] => Answer time prediction in a contact center service of a provider network [patent_app_type] => utility [patent_app_number] => 17/538551 [patent_app_country] => US [patent_app_date] => 2021-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 20591 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 228 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17538551 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/538551
Answer time prediction in a contact center service of a provider network Nov 29, 2021 Issued
Array ( [id] => 18705801 [patent_doc_number] => 11792326 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-10-17 [patent_title] => Model-based communication routing system and method [patent_app_type] => utility [patent_app_number] => 17/538488 [patent_app_country] => US [patent_app_date] => 2021-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9080 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17538488 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/538488
Model-based communication routing system and method Nov 29, 2021 Issued
Array ( [id] => 18432637 [patent_doc_number] => 11677876 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-06-13 [patent_title] => Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system [patent_app_type] => utility [patent_app_number] => 17/527684 [patent_app_country] => US [patent_app_date] => 2021-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 10175 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 233 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17527684 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/527684
Techniques for sharing control of assigning tasks between an external pairing system and a task assignment system with an internal pairing system Nov 15, 2021 Issued
Array ( [id] => 17902431 [patent_doc_number] => 20220312093 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-09-29 [patent_title] => MIDDLE FRAME AND TERMINAL [patent_app_type] => utility [patent_app_number] => 17/520449 [patent_app_country] => US [patent_app_date] => 2021-11-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4280 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17520449 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/520449
Middle frame and terminal Nov 4, 2021 Issued
Array ( [id] => 18361773 [patent_doc_number] => 20230143364 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-11 [patent_title] => SYSTEM AND METHOD OF BUILDING CONTACT CENTER AGENT DESKTOPS PROVIDING SIMULTANEOUS ACCESS TO MULTIPLE ACD SYSTEMS IN A SINGLE SESSION [patent_app_type] => utility [patent_app_number] => 17/519716 [patent_app_country] => US [patent_app_date] => 2021-11-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2181 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 62 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17519716 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/519716
SYSTEM AND METHOD OF BUILDING CONTACT CENTER AGENT DESKTOPS PROVIDING SIMULTANEOUS ACCESS TO MULTIPLE ACD SYSTEMS IN A SINGLE SESSION Nov 4, 2021 Abandoned
Array ( [id] => 18508511 [patent_doc_number] => 11706343 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-07-18 [patent_title] => Unified communications incorporation in a contact center [patent_app_type] => utility [patent_app_number] => 17/515852 [patent_app_country] => US [patent_app_date] => 2021-11-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6609 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17515852 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/515852
Unified communications incorporation in a contact center Oct 31, 2021 Issued
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