Search

Cao H Nguyen

Examiner (ID: 9831, Phone: (571)272-4053 , Office: P/2171 )

Most Active Art Unit
2171
Art Unit(s)
2773, 2787, 2415, 2171, 2173
Total Applications
1837
Issued Applications
1550
Pending Applications
126
Abandoned Applications
140

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18704365 [patent_doc_number] => 11790880 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-17 [patent_title] => Joint audio de-noise and de-reverberation for videoconferencing [patent_app_type] => utility [patent_app_number] => 17/511654 [patent_app_country] => US [patent_app_date] => 2021-10-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 14032 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 204 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17511654 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/511654
Joint audio de-noise and de-reverberation for videoconferencing Oct 26, 2021 Issued
Array ( [id] => 17418188 [patent_doc_number] => 20220053093 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-17 [patent_title] => AUTOMATED SYSTEMS AND METHODS FOR NATURAL LANGUAGE PROCESSING WITH SPEAKER INTENTION INFERENCE [patent_app_type] => utility [patent_app_number] => 17/509723 [patent_app_country] => US [patent_app_date] => 2021-10-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9478 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17509723 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/509723
Automated systems and methods for natural language processing with speaker intention inference Oct 24, 2021 Issued
Array ( [id] => 18323596 [patent_doc_number] => 20230121724 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-20 [patent_title] => MULTI-VEHICLE AUDIO SYSTEM [patent_app_type] => utility [patent_app_number] => 17/505831 [patent_app_country] => US [patent_app_date] => 2021-10-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5074 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17505831 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/505831
MULTI-VEHICLE AUDIO SYSTEM Oct 19, 2021 Pending
Array ( [id] => 17510584 [patent_doc_number] => 20220103688 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-31 [patent_title] => INTERACTIVE VOICE RESPONSE SYSTEM WITH A REAL TIME CONVERSATION SCORING MODULE [patent_app_type] => utility [patent_app_number] => 17/451357 [patent_app_country] => US [patent_app_date] => 2021-10-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3826 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17451357 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/451357
Interactive voice response system with a real time conversation scoring module Oct 18, 2021 Issued
Array ( [id] => 17523908 [patent_doc_number] => 20220109757 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-04-07 [patent_title] => SYSTEMS AND METHODS FOR PREDICTING PERSONALIZATION AND INTELLIGENT ROUTING [patent_app_type] => utility [patent_app_number] => 17/501456 [patent_app_country] => US [patent_app_date] => 2021-10-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12479 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17501456 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/501456
Systems and methods for predicting personalization and intelligent routing Oct 13, 2021 Issued
Array ( [id] => 17678158 [patent_doc_number] => 20220191325 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-16 [patent_title] => INCOMING REQUEST BLENDING FOR CUSTOMER SERVICE REPRESENTATIVES [patent_app_type] => utility [patent_app_number] => 17/491257 [patent_app_country] => US [patent_app_date] => 2021-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12938 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17491257 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/491257
Incoming request blending for customer service representatives Sep 29, 2021 Issued
Array ( [id] => 18358705 [patent_doc_number] => 11647117 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-05-09 [patent_title] => Systems and methods for customer service agent-guided chat session digital assistant [patent_app_type] => utility [patent_app_number] => 17/401372 [patent_app_country] => US [patent_app_date] => 2021-08-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7031 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17401372 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/401372
Systems and methods for customer service agent-guided chat session digital assistant Aug 12, 2021 Issued
Array ( [id] => 18138152 [patent_doc_number] => 11563852 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-24 [patent_title] => System and method for identifying complaints in interactive communications and providing feedback in real-time [patent_app_type] => utility [patent_app_number] => 17/402027 [patent_app_country] => US [patent_app_date] => 2021-08-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 12804 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17402027 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/402027
System and method for identifying complaints in interactive communications and providing feedback in real-time Aug 12, 2021 Issued
Array ( [id] => 17264402 [patent_doc_number] => 20210377387 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-02 [patent_title] => PRIVILEGED ELECTRONIC COMMUNICATIONS WITH INMATES [patent_app_type] => utility [patent_app_number] => 17/399723 [patent_app_country] => US [patent_app_date] => 2021-08-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7797 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17399723 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/399723
Privileged electronic communications with inmates Aug 10, 2021 Issued
Array ( [id] => 17248297 [patent_doc_number] => 20210368042 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-11-25 [patent_title] => HANDLING CALLS ON A SHARED SPEECH-ENABLED DEVICE [patent_app_type] => utility [patent_app_number] => 17/393536 [patent_app_country] => US [patent_app_date] => 2021-08-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17774 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17393536 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/393536
Handling calls on a shared speech-enabled device Aug 3, 2021 Issued
Array ( [id] => 17248299 [patent_doc_number] => 20210368044 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-11-25 [patent_title] => Originating Group Text Calls in a Contact Center [patent_app_type] => utility [patent_app_number] => 17/392053 [patent_app_country] => US [patent_app_date] => 2021-08-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 26801 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17392053 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/392053
Originating group text calls in a contact center Aug 1, 2021 Issued
Array ( [id] => 18106556 [patent_doc_number] => 11546464 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-03 [patent_title] => Cloud-based private branch exchange call flip [patent_app_type] => utility [patent_app_number] => 17/391394 [patent_app_country] => US [patent_app_date] => 2021-08-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7488 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 194 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17391394 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/391394
Cloud-based private branch exchange call flip Aug 1, 2021 Issued
Array ( [id] => 18760921 [patent_doc_number] => 11811972 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-11-07 [patent_title] => Group handling of calls for large call queues [patent_app_type] => utility [patent_app_number] => 17/443947 [patent_app_country] => US [patent_app_date] => 2021-07-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10592 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17443947 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/443947
Group handling of calls for large call queues Jul 27, 2021 Issued
Array ( [id] => 17348216 [patent_doc_number] => 20220014547 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-13 [patent_title] => METHOD AND DEVICE FOR MANAGING SECURITY IN A COMPUTER NETWORK [patent_app_type] => utility [patent_app_number] => 17/379042 [patent_app_country] => US [patent_app_date] => 2021-07-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 26671 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17379042 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/379042
METHOD AND DEVICE FOR MANAGING SECURITY IN A COMPUTER NETWORK Jul 18, 2021 Pending
Array ( [id] => 17373362 [patent_doc_number] => 20220028414 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-27 [patent_title] => Method and system for safeguarding electrical devices [patent_app_type] => utility [patent_app_number] => 17/375921 [patent_app_country] => US [patent_app_date] => 2021-07-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2153 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 176 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17375921 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/375921
Method and system for safeguarding electrical devices Jul 13, 2021 Abandoned
Array ( [id] => 17909706 [patent_doc_number] => 11463582 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-10-04 [patent_title] => Detecting scam callers using conversational agent and machine learning systems and methods [patent_app_type] => utility [patent_app_number] => 17/372337 [patent_app_country] => US [patent_app_date] => 2021-07-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9679 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 288 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17372337 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/372337
Detecting scam callers using conversational agent and machine learning systems and methods Jul 8, 2021 Issued
Array ( [id] => 18054963 [patent_doc_number] => 11528361 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-12-13 [patent_title] => System and method of sentiment modeling and application to determine optimized agent action [patent_app_type] => utility [patent_app_number] => 17/366999 [patent_app_country] => US [patent_app_date] => 2021-07-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 12317 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17366999 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/366999
System and method of sentiment modeling and application to determine optimized agent action Jul 1, 2021 Issued
Array ( [id] => 18343932 [patent_doc_number] => 11641419 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-05-02 [patent_title] => Computer-generated speech detection [patent_app_type] => utility [patent_app_number] => 17/365641 [patent_app_country] => US [patent_app_date] => 2021-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4522 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 147 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17365641 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/365641
Computer-generated speech detection Jun 30, 2021 Issued
Array ( [id] => 18132288 [patent_doc_number] => 11558508 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-17 [patent_title] => Method and system for real time reporting of metrics to fungible agents in omnichannel contact center [patent_app_type] => utility [patent_app_number] => 17/363984 [patent_app_country] => US [patent_app_date] => 2021-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8262 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 239 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17363984 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/363984
Method and system for real time reporting of metrics to fungible agents in omnichannel contact center Jun 29, 2021 Issued
Array ( [id] => 18892152 [patent_doc_number] => 11870936 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-01-09 [patent_title] => Augmented intelligence for profile-matched call center routing [patent_app_type] => utility [patent_app_number] => 17/357010 [patent_app_country] => US [patent_app_date] => 2021-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 6181 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 374 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17357010 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/357010
Augmented intelligence for profile-matched call center routing Jun 23, 2021 Issued
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