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Patents Prosecuted

Application numberTitle of the patentIPCFiling DateDecision Date
17006159 Secure data processing in a third-party cloud environment G06F Aug 27, 2020 Sep 4, 2023
17001454 Matching using agent/caller sensitivity to performance H04M Aug 23, 2020 Feb 21, 2022
17000997 Systems and methods for providing a global virtual network (GVN) H04L, G06F Aug 23, 2020 Aug 30, 2021
17001376 Techniques for pairing contacts and agents in a contact center system H04M Aug 23, 2020 May 24, 2021
16996669 Techniques for hybrid behavioral pairing in a contact center system H04M Aug 17, 2020 Nov 21, 2022
16993371 Photoinitiation-based deployable structures B64G, E04B, E04H, E04G Aug 13, 2020 Jul 11, 2022
16990925 Wearable device and system for tracking G08B, B60R Aug 10, 2020 Aug 29, 2022
16990184 Techniques for decisioning behavioral pairing in a task assignment system H04M Aug 10, 2020 Feb 8, 2021
16936997 Channel configuration in device-to-device communications H04W Jul 22, 2020 Mar 22, 2021
16933159 Photodetectors and photodetector arrays G01J, H01L Jul 19, 2020 Aug 21, 2023
16933729 Inhibiting a penetration attack G06F Jul 19, 2020 Jun 26, 2023
17799066 Effort-saving flap-type drain valve E03C Jul 16, 2020 Feb 12, 2024
16931101 Techniques for estimating expected performance in a task assignment system H04M, G06Q Jul 15, 2020 Apr 5, 2021
16930624 Techniques for estimating expected performance in a task assignment system G06Q, H04M Jul 15, 2020 May 3, 2021
16929009 Multiphasic compositions A61P, A61Q, A61K Jul 13, 2020 Jan 9, 2023
16927007 Techniques for behavioral pairing in a contact center system H04L, H04M Jul 12, 2020 Apr 25, 2022
16927001 Techniques for behavioral pairing in a contact center system H04M Jul 12, 2020 Feb 28, 2022
16926404 Techniques for behavioral pairing in a contact center system H04M Jul 9, 2020 Sep 6, 2021
16922875 Core node, base station, radio terminal, communication method, radio resource allocation method, base station selection method, and readable medium H04W Jul 6, 2020 May 10, 2021
16921643 Techniques for case allocation G06Q, H04M Jul 5, 2020 Mar 22, 2021
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