SYSTEM AND METHODS OF IDENTIFYING AND UTILIZING AGENT CREDIBILITY DIVERGENCE IN CONTACT CENTER QUALITY PROCESSES | Patent Publication Number 20230421695

US 20230421695 A1
Patent Number-
Application Number17850481
Filled DateJun 27, 2022
Priority DateJun 27, 2022
Publication DateDec 28, 2023
Original Assignee
Current AssigneeNice Systems
Inventor/ApplicantsRahul VYAS
Jason WILLIAMS
Salil DHAWAN
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