Search

Ahmad Matar

Supervisory Patent Examiner (ID: 17877, Phone: (571)272-7488 , Office: P/2652 )

Most Active Art Unit
2601
Art Unit(s)
2616, 2758, 2642, 2614, 2652, 2601, 2742, 2693
Total Applications
436
Issued Applications
247
Pending Applications
53
Abandoned Applications
136

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 20814816 [patent_doc_number] => 20260189653 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2026-07-02 [patent_title] => SYSTEM AND METHOD FOR DETECTION AND IMPLEMENTATION OF LITIGATION-HOLD AND RELEASE FOR INTERACTIONS RECORDINGS WITHIN A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 19/007600 [patent_app_country] => US [patent_app_date] => 2025-01-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13912 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -6 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 19007600 [rel_patent_id] =>[rel_patent_doc_number] =>)
19/007600
SYSTEM AND METHOD FOR DETECTION AND IMPLEMENTATION OF LITIGATION-HOLD AND RELEASE FOR INTERACTIONS RECORDINGS WITHIN A CONTACT CENTER Jan 1, 2025 Pending
Array ( [id] => 19987978 [patent_doc_number] => 20250126200 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-04-17 [patent_title] => AUTOMATED ROBOCALL DETECTION [patent_app_type] => utility [patent_app_number] => 18/990140 [patent_app_country] => US [patent_app_date] => 2024-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9461 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18990140 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/990140
AUTOMATED ROBOCALL DETECTION Dec 19, 2024 Pending
Array ( [id] => 20055088 [patent_doc_number] => 20250193310 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-06-12 [patent_title] => COMMUNICATION SYSTEM NODE HAVING MULTIPLE MODULES AND A SHARED MEMORY [patent_app_type] => utility [patent_app_number] => 18/982749 [patent_app_country] => US [patent_app_date] => 2024-12-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3799 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18982749 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/982749
COMMUNICATION SYSTEM NODE HAVING MULTIPLE MODULES AND A SHARED MEMORY Dec 15, 2024 Pending
Array ( [id] => 20619153 [patent_doc_number] => 20260089260 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2026-03-26 [patent_title] => INTELLIGENT CALL CENTER CONSULTATION SYSTEM AND METHOD [patent_app_type] => utility [patent_app_number] => 18/955038 [patent_app_country] => US [patent_app_date] => 2024-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 1138 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18955038 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/955038
INTELLIGENT CALL CENTER CONSULTATION SYSTEM AND METHOD Nov 20, 2024 Pending
Array ( [id] => 19880735 [patent_doc_number] => 20250112992 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-04-03 [patent_title] => MACHINE LEARNING BASED SERVICE PERFORMANCE MANAGEMENT DIGITAL ASSISTANT [patent_app_type] => utility [patent_app_number] => 18/900299 [patent_app_country] => US [patent_app_date] => 2024-09-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14110 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 180 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18900299 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/900299
MACHINE LEARNING BASED SERVICE PERFORMANCE MANAGEMENT DIGITAL ASSISTANT Sep 26, 2024 Pending
Array ( [id] => 20589539 [patent_doc_number] => 20260075137 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2026-03-12 [patent_title] => MANAGING COMMUNICATION DISRUPTIONS IN NETWORK-BASED COMMUNICATION SESSIONS [patent_app_type] => utility [patent_app_number] => 18/827097 [patent_app_country] => US [patent_app_date] => 2024-09-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2268 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18827097 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/827097
MANAGING COMMUNICATION DISRUPTIONS IN NETWORK-BASED COMMUNICATION SESSIONS Sep 5, 2024 Pending
Array ( [id] => 20545320 [patent_doc_number] => 20260052213 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2026-02-19 [patent_title] => REFERENCE-LESS CROSS-MICROPHONE ECHO CANCELLATION [patent_app_type] => utility [patent_app_number] => 18/807073 [patent_app_country] => US [patent_app_date] => 2024-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5890 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18807073 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/807073
REFERENCE-LESS CROSS-MICROPHONE ECHO CANCELLATION Aug 15, 2024 Pending
Array ( [id] => 20368556 [patent_doc_number] => 20250358368 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-11-20 [patent_title] => SYSTEM AND METHOD FOR RE-SKILLING AGENTS SKILLS IN AN AUTOMATIC CALL DISTRIBUTOR (ACD) APPLICATION DUE TO A REQUEST OF CHANGE TO A SCHEDULED-SHIFT OF AN AGENT [patent_app_type] => utility [patent_app_number] => 18/664318 [patent_app_country] => US [patent_app_date] => 2024-05-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5138 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 283 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18664318 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/664318
System and method for re-skilling agents skills in an automatic call distributor (ACD) application due to a request of change to a scheduled-shift of an agent May 14, 2024 Issued
Array ( [id] => 20325754 [patent_doc_number] => 20250337842 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-10-30 [patent_title] => MERGING OF SUPPLEMENTATIVE LIVE AUDIO TRANSFORMATION [patent_app_type] => utility [patent_app_number] => 18/649563 [patent_app_country] => US [patent_app_date] => 2024-04-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 0 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18649563 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/649563
MERGING OF SUPPLEMENTATIVE LIVE AUDIO TRANSFORMATION Apr 28, 2024 Pending
Array ( [id] => 20531221 [patent_doc_number] => 12549669 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2026-02-10 [patent_title] => System and method to evaluate microservices integrated in interactive voice response (IVR) operations [patent_app_type] => utility [patent_app_number] => 18/525494 [patent_app_country] => US [patent_app_date] => 2023-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 4457 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 209 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18525494 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/525494
System and method to evaluate microservices integrated in interactive voice response (IVR) operations Nov 29, 2023 Issued
Array ( [id] => 20003774 [patent_doc_number] => 20250141996 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-05-01 [patent_title] => SYSTEM AND METHOD FOR PROVIDING AN IDENTICAL RESPONSE TO A SIMILAR ISSUE THAT IS RECEIVED FROM DIFFERENT CUSTOMERS, VIA INBOUND-INTERACTION IN A DIGITAL MULTI-CHANNEL CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 18/384858 [patent_app_country] => US [patent_app_date] => 2023-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2152 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 176 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18384858 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/384858
System and method for providing an identical response to a similar issue that is received from different customers, via inbound-interaction in a digital multi-channel contact center Oct 28, 2023 Issued
Array ( [id] => 19987982 [patent_doc_number] => 20250126204 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-04-17 [patent_title] => Pre-Authentication for Interactive Voice Response System [patent_app_type] => utility [patent_app_number] => 18/380314 [patent_app_country] => US [patent_app_date] => 2023-10-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5959 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 258 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18380314 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/380314
Pre-authentication for interactive voice response system Oct 15, 2023 Issued
Array ( [id] => 19880736 [patent_doc_number] => 20250112993 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-04-03 [patent_title] => SYSTEMS AND METHODS FOR AUTOMATICALLY UNMUTING CONFERENCE PARTICIPANTS [patent_app_type] => utility [patent_app_number] => 18/478866 [patent_app_country] => US [patent_app_date] => 2023-09-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10262 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18478866 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/478866
SYSTEMS AND METHODS FOR AUTOMATICALLY UNMUTING CONFERENCE PARTICIPANTS Sep 28, 2023 Pending
Array ( [id] => 19728050 [patent_doc_number] => 20250030801 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-01-23 [patent_title] => ROUTING SYSTEM AND METHOD WITH INTEGRATED DATA SYSTEMS FOR CALL CENTERS [patent_app_type] => utility [patent_app_number] => 18/224851 [patent_app_country] => US [patent_app_date] => 2023-07-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12975 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 201 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18224851 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/224851
Routing system and method with integrated data systems for call centers Jul 20, 2023 Issued
Array ( [id] => 19393608 [patent_doc_number] => 20240283478 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-08-22 [patent_title] => METHOD FOR WIRELESS WI-FI TRANSMISSION OF DIGITAL SOUND WITH SOUND SYNCHRONIZING TECHNOLOGY APPLIED [patent_app_type] => utility [patent_app_number] => 18/299447 [patent_app_country] => US [patent_app_date] => 2023-04-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7055 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -3 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18299447 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/299447
METHOD FOR WIRELESS WI-FI TRANSMISSION OF DIGITAL SOUND WITH SOUND SYNCHRONIZING TECHNOLOGY APPLIED Apr 11, 2023 Abandoned
Array ( [id] => 18350760 [patent_doc_number] => 20230138871 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-04 [patent_title] => AUDIO ENCODING METHOD AND CODING DEVICE [patent_app_type] => utility [patent_app_number] => 18/146616 [patent_app_country] => US [patent_app_date] => 2022-12-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 26428 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 219 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18146616 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/146616
Audio encoding method and coding device Dec 26, 2022 Issued
Array ( [id] => 19421810 [patent_doc_number] => 20240297934 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-09-05 [patent_title] => METHOD FOR TRANSMITTING CALL AUDIO DATA AND APPARATUS [patent_app_type] => utility [patent_app_number] => 18/281130 [patent_app_country] => US [patent_app_date] => 2022-12-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10869 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18281130 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/281130
Method for transmitting call audio data and apparatus Dec 15, 2022 Issued
Array ( [id] => 19836807 [patent_doc_number] => 20250088593 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-03-13 [patent_title] => DIRECT VOICEMAIL CALL SERVICE [patent_app_type] => utility [patent_app_number] => 18/566356 [patent_app_country] => US [patent_app_date] => 2022-05-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7538 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18566356 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/566356
DIRECT VOICEMAIL CALL SERVICE May 29, 2022 Pending
Array ( [id] => 19805285 [patent_doc_number] => 20250071210 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-02-27 [patent_title] => TELEPHONE CONFERENCE SYSTEM [patent_app_type] => utility [patent_app_number] => 18/700102 [patent_app_country] => US [patent_app_date] => 2021-10-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5335 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18700102 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/700102
TELEPHONE CONFERENCE SYSTEM Oct 11, 2021 Pending
Array ( [id] => 8820439 [patent_doc_number] => 20130121484 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-05-16 [patent_title] => 'Call center input/output agent utilization arbitration system' [patent_app_type] => utility [patent_app_number] => 13/468030 [patent_app_country] => US [patent_app_date] => 2012-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 5280 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13468030 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/468030
Call center input/output agent utilization arbitration system May 8, 2012 Issued
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