Search

Harry S. Hong

Examiner (ID: 231, Phone: (571)272-7485 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2742, 2614, 2642, 2601, 2652, 2693, 2899
Total Applications
2180
Issued Applications
1904
Pending Applications
107
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17012143 [patent_doc_number] => 20210243304 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-05 [patent_title] => TECHNIQUES FOR ERROR HANDLING IN A TASK ASSIGNMENT SYSTEM WITH AN EXTERNAL PAIRING SYSTEM [patent_app_type] => utility [patent_app_number] => 17/162187 [patent_app_country] => US [patent_app_date] => 2021-01-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9003 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 163 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17162187 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/162187
Techniques for error handling in a task assignment system with an external pairing system Jan 28, 2021 Issued
Array ( [id] => 17766163 [patent_doc_number] => 20220239777 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-28 [patent_title] => ASSIGNING CUSTOMER CALLS TO CUSTOMER CARE AGENTS BASED ON COMPATABILITY [patent_app_type] => utility [patent_app_number] => 17/159678 [patent_app_country] => US [patent_app_date] => 2021-01-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11830 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17159678 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/159678
Assigning customer calls to customer care agents based on compatability Jan 26, 2021 Issued
Array ( [id] => 16851948 [patent_doc_number] => 20210152693 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-20 [patent_title] => UTILIZING MACHINE LEARNING WITH CALL HISTORIES TO DETERMINE SUPPORT QUEUE POSITIONS FOR SUPPORT CALLS [patent_app_type] => utility [patent_app_number] => 17/248425 [patent_app_country] => US [patent_app_date] => 2021-01-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10723 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17248425 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/248425
Utilizing machine learning with call histories to determine support queue positions for support calls Jan 24, 2021 Issued
Array ( [id] => 17766160 [patent_doc_number] => 20220239774 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-28 [patent_title] => SYSTEMS AND METHODS TO TERMINATE AN ACTIVE COMMUNICATION [patent_app_type] => utility [patent_app_number] => 17/157531 [patent_app_country] => US [patent_app_date] => 2021-01-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11955 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17157531 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/157531
Systems and methods to terminate an active communication Jan 24, 2021 Issued
Array ( [id] => 18465358 [patent_doc_number] => 11689664 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-06-27 [patent_title] => Automatic call distribution system, method, and computer program having multi-skill based routing [patent_app_type] => utility [patent_app_number] => 17/141033 [patent_app_country] => US [patent_app_date] => 2021-01-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5272 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 224 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17141033 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/141033
Automatic call distribution system, method, and computer program having multi-skill based routing Jan 3, 2021 Issued
Array ( [id] => 16938187 [patent_doc_number] => 20210204076 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-01 [patent_title] => GENERATING A HEARING ASSISTANCE DEVICE SHELL [patent_app_type] => utility [patent_app_number] => 17/247952 [patent_app_country] => US [patent_app_date] => 2020-12-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9005 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17247952 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/247952
Generating a hearing assistance device shell Dec 30, 2020 Issued
Array ( [id] => 19704623 [patent_doc_number] => 12198669 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-01-14 [patent_title] => Systems and methods for reducing noise in imaging system [patent_app_type] => utility [patent_app_number] => 17/137462 [patent_app_country] => US [patent_app_date] => 2020-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 20 [patent_no_of_words] => 26592 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17137462 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/137462
Systems and methods for reducing noise in imaging system Dec 29, 2020 Issued
Array ( [id] => 18919936 [patent_doc_number] => 11882238 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-01-23 [patent_title] => System and method for customer identification and workflow optimization [patent_app_type] => utility [patent_app_number] => 17/133203 [patent_app_country] => US [patent_app_date] => 2020-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 8695 [patent_no_of_claims] => 28 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17133203 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/133203
System and method for customer identification and workflow optimization Dec 22, 2020 Issued
Array ( [id] => 17064289 [patent_doc_number] => 11108910 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-08-31 [patent_title] => Method and system for fraud clustering by content and biometrics analysis [patent_app_type] => utility [patent_app_number] => 17/129986 [patent_app_country] => US [patent_app_date] => 2020-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10467 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17129986 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/129986
Method and system for fraud clustering by content and biometrics analysis Dec 21, 2020 Issued
Array ( [id] => 17693831 [patent_doc_number] => 20220201124 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-23 [patent_title] => DYNAMICALLY MODIFYING CALL FLOW MANAGEMENT USING A COMMON DATA MODEL INTERFACE FOR AUTOMATED CALL DISTRIBUTION SYSTEMS [patent_app_type] => utility [patent_app_number] => 17/126291 [patent_app_country] => US [patent_app_date] => 2020-12-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6343 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17126291 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/126291
Dynamically modifying call flow management using a common data model interface for automated call distribution systems Dec 17, 2020 Issued
Array ( [id] => 16730821 [patent_doc_number] => 20210097969 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-01 [patent_title] => DISTRIBUTED NETWORK OF COMMUNICATIVELY COUPLED NOISE MONITORING AND MAPPING DEVICES [patent_app_type] => utility [patent_app_number] => 17/120877 [patent_app_country] => US [patent_app_date] => 2020-12-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20516 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 227 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17120877 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/120877
Distributed network of communicatively coupled noise monitoring and mapping devices Dec 13, 2020 Issued
Array ( [id] => 18633117 [patent_doc_number] => 20230292037 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-14 [patent_title] => COAXIAL HORN [patent_app_type] => utility [patent_app_number] => 17/610692 [patent_app_country] => US [patent_app_date] => 2020-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4872 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -7 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17610692 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/610692
COAXIAL HORN Dec 10, 2020 Abandoned
Array ( [id] => 16732428 [patent_doc_number] => 20210099577 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-01 [patent_title] => SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE [patent_app_type] => utility [patent_app_number] => 17/117624 [patent_app_country] => US [patent_app_date] => 2020-12-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18344 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 82 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17117624 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/117624
System and method for a work distribution service Dec 9, 2020 Issued
Array ( [id] => 17223958 [patent_doc_number] => 11176461 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-11-16 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 17/107571 [patent_app_country] => US [patent_app_date] => 2020-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23841 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17107571 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/107571
System and method for managing routing of customer calls to agents Nov 29, 2020 Issued
Array ( [id] => 17138685 [patent_doc_number] => 11140263 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-05 [patent_title] => Systems and methods for blockchain wireless services in a controlled environment [patent_app_type] => utility [patent_app_number] => 16/953676 [patent_app_country] => US [patent_app_date] => 2020-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 1 [patent_no_of_words] => 3628 [patent_no_of_claims] => 38 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16953676 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/953676
Systems and methods for blockchain wireless services in a controlled environment Nov 19, 2020 Issued
Array ( [id] => 16859885 [patent_doc_number] => 20210160630 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-27 [patent_title] => DEVICE WITH COIL [patent_app_type] => utility [patent_app_number] => 17/100567 [patent_app_country] => US [patent_app_date] => 2020-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7199 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 120 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17100567 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/100567
Device with decoupling element configured between respective ground planes for antenna and coil Nov 19, 2020 Issued
Array ( [id] => 17108522 [patent_doc_number] => 11128754 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-09-21 [patent_title] => Machine learning system for routing optimization based on historical performance data [patent_app_type] => utility [patent_app_number] => 17/098761 [patent_app_country] => US [patent_app_date] => 2020-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8578 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 252 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17098761 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/098761
Machine learning system for routing optimization based on historical performance data Nov 15, 2020 Issued
Array ( [id] => 17396763 [patent_doc_number] => 11245792 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-02-08 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 17/099489 [patent_app_country] => US [patent_app_date] => 2020-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9306 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17099489 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/099489
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Nov 15, 2020 Issued
Array ( [id] => 18580339 [patent_doc_number] => 11736884 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-22 [patent_title] => Method and system for preventing multi-conversation mode for vehicles [patent_app_type] => utility [patent_app_number] => 17/097370 [patent_app_country] => US [patent_app_date] => 2020-11-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 6 [patent_no_of_words] => 4528 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17097370 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/097370
Method and system for preventing multi-conversation mode for vehicles Nov 12, 2020 Issued
Array ( [id] => 16875053 [patent_doc_number] => 20210168520 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-06-03 [patent_title] => METHOD AND APPARATUS FOR HEARING IMPROVEMENT BASED ON COCHLEAR MODEL [patent_app_type] => utility [patent_app_number] => 17/093787 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4518 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17093787 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/093787
Method and apparatus for hearing improvement based on cochlear model Nov 9, 2020 Issued
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