Search

Harry S. Hong

Examiner (ID: 2527)

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2742, 2601, 2899, 2652, 2693
Total Applications
2182
Issued Applications
1903
Pending Applications
109
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17108522 [patent_doc_number] => 11128754 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-09-21 [patent_title] => Machine learning system for routing optimization based on historical performance data [patent_app_type] => utility [patent_app_number] => 17/098761 [patent_app_country] => US [patent_app_date] => 2020-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8578 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 252 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17098761 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/098761
Machine learning system for routing optimization based on historical performance data Nov 15, 2020 Issued
Array ( [id] => 17396763 [patent_doc_number] => 11245792 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-02-08 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 17/099489 [patent_app_country] => US [patent_app_date] => 2020-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9306 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17099489 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/099489
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Nov 15, 2020 Issued
Array ( [id] => 18580339 [patent_doc_number] => 11736884 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-22 [patent_title] => Method and system for preventing multi-conversation mode for vehicles [patent_app_type] => utility [patent_app_number] => 17/097370 [patent_app_country] => US [patent_app_date] => 2020-11-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 6 [patent_no_of_words] => 4528 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17097370 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/097370
Method and system for preventing multi-conversation mode for vehicles Nov 12, 2020 Issued
Array ( [id] => 16875053 [patent_doc_number] => 20210168520 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-06-03 [patent_title] => METHOD AND APPARATUS FOR HEARING IMPROVEMENT BASED ON COCHLEAR MODEL [patent_app_type] => utility [patent_app_number] => 17/093787 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4518 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17093787 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/093787
Method and apparatus for hearing improvement based on cochlear model Nov 9, 2020 Issued
Array ( [id] => 17271667 [patent_doc_number] => 11197109 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-12-07 [patent_title] => Hearing device with active vent comprising solenoid [patent_app_type] => utility [patent_app_number] => 17/094659 [patent_app_country] => US [patent_app_date] => 2020-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 12 [patent_no_of_words] => 7675 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17094659 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/094659
Hearing device with active vent comprising solenoid Nov 9, 2020 Issued
Array ( [id] => 17327565 [patent_doc_number] => 11218597 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-01-04 [patent_title] => Techniques for behavioral pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 17/093085 [patent_app_country] => US [patent_app_date] => 2020-11-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 14103 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 215 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17093085 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/093085
Techniques for behavioral pairing in a contact center system Nov 8, 2020 Issued
Array ( [id] => 17277206 [patent_doc_number] => 20210383404 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-12-09 [patent_title] => METHOD AND SYSTEM FOR PROVIDING RESILIENCY IN INTERACTION SERVICING ACROSS DATA CENTERS [patent_app_type] => utility [patent_app_number] => 17/089093 [patent_app_country] => US [patent_app_date] => 2020-11-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13068 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 144 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17089093 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/089093
Method and system for providing resiliency in interaction servicing across data centers Nov 3, 2020 Issued
Array ( [id] => 16974685 [patent_doc_number] => 11070673 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-07-20 [patent_title] => Call monitoring and feedback reporting using machine learning [patent_app_type] => utility [patent_app_number] => 17/087747 [patent_app_country] => US [patent_app_date] => 2020-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7611 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17087747 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/087747
Call monitoring and feedback reporting using machine learning Nov 2, 2020 Issued
Array ( [id] => 17153579 [patent_doc_number] => 11146683 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-10-12 [patent_title] => Context-aware redirection from telephony environment to messaging environment [patent_app_type] => utility [patent_app_number] => 17/076085 [patent_app_country] => US [patent_app_date] => 2020-10-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11819 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17076085 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/076085
Context-aware redirection from telephony environment to messaging environment Oct 20, 2020 Issued
Array ( [id] => 17271424 [patent_doc_number] => 11196864 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-12-07 [patent_title] => Analyzing voice response to telephone call to assign appropriate agent [patent_app_type] => utility [patent_app_number] => 17/074855 [patent_app_country] => US [patent_app_date] => 2020-10-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 10084 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 251 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17074855 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/074855
Analyzing voice response to telephone call to assign appropriate agent Oct 19, 2020 Issued
Array ( [id] => 17972405 [patent_doc_number] => 11489963 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-11-01 [patent_title] => Agent logging system [patent_app_type] => utility [patent_app_number] => 17/038053 [patent_app_country] => US [patent_app_date] => 2020-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 12557 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17038053 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/038053
Agent logging system Sep 29, 2020 Issued
Array ( [id] => 16766569 [patent_doc_number] => 20210112151 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-15 [patent_title] => Method and System that Mitigates Digital Address Book Data Decay [TetherTap] [patent_app_type] => utility [patent_app_number] => 17/031845 [patent_app_country] => US [patent_app_date] => 2020-09-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2630 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 22 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17031845 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/031845
Method and System that Mitigates Digital Address Book Data Decay [TetherTap] Sep 23, 2020 Abandoned
Array ( [id] => 16897446 [patent_doc_number] => 11039011 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-06-15 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 17/021603 [patent_app_country] => US [patent_app_date] => 2020-09-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9291 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17021603 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/021603
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Sep 14, 2020 Issued
Array ( [id] => 17909709 [patent_doc_number] => 11463585 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-10-04 [patent_title] => Systems and methods for electronic request routing and distribution [patent_app_type] => utility [patent_app_number] => 17/020365 [patent_app_country] => US [patent_app_date] => 2020-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10690 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 245 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17020365 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/020365
Systems and methods for electronic request routing and distribution Sep 13, 2020 Issued
Array ( [id] => 16802557 [patent_doc_number] => 10997506 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-05-04 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 17/013312 [patent_app_country] => US [patent_app_date] => 2020-09-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 13848 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 126 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17013312 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/013312
System and method for managing routing of customer calls to agents Sep 3, 2020 Issued
Array ( [id] => 16530018 [patent_doc_number] => 20200404099 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-24 [patent_title] => VISUAL TRANSLATION FOR AN IVR SYSTEM [patent_app_type] => utility [patent_app_number] => 17/008436 [patent_app_country] => US [patent_app_date] => 2020-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20993 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -2 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17008436 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/008436
Visual translation for an IVR system Aug 30, 2020 Issued
Array ( [id] => 16632576 [patent_doc_number] => 20210051230 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-02-18 [patent_title] => TECHNIQUES FOR PAIRING CONTACTS AND AGENTS IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 17/001376 [patent_app_country] => US [patent_app_date] => 2020-08-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4803 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17001376 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/001376
Techniques for pairing contacts and agents in a contact center system Aug 23, 2020 Issued
Array ( [id] => 16790373 [patent_doc_number] => 10992819 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-04-27 [patent_title] => System and method for provisioning temporary telephone numbers [patent_app_type] => utility [patent_app_number] => 16/947888 [patent_app_country] => US [patent_app_date] => 2020-08-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 12 [patent_no_of_words] => 14575 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 68 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16947888 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/947888
System and method for provisioning temporary telephone numbers Aug 20, 2020 Issued
Array ( [id] => 18952164 [patent_doc_number] => 11895479 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-06 [patent_title] => Steering of binauralization of audio [patent_app_type] => utility [patent_app_number] => 17/637446 [patent_app_country] => US [patent_app_date] => 2020-08-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 10844 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 254 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17637446 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/637446
Steering of binauralization of audio Aug 18, 2020 Issued
Array ( [id] => 16473102 [patent_doc_number] => 20200374640 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-26 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 16/991862 [patent_app_country] => US [patent_app_date] => 2020-08-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7604 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16991862 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/991862
RF antenna and hearing device with RF antenna Aug 11, 2020 Issued
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