Search

Harry S. Hong

Examiner (ID: 2527)

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2742, 2601, 2899, 2652, 2693
Total Applications
2182
Issued Applications
1903
Pending Applications
109
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 15353811 [patent_doc_number] => 20200014797 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-01-09 [patent_title] => METHOD AND DEVICE FOR SETTING UP A VOICE CALL [patent_app_type] => utility [patent_app_number] => 16/574398 [patent_app_country] => US [patent_app_date] => 2019-09-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8915 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 106 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16574398 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/574398
Method and device for setting up a voice call Sep 17, 2019 Issued
Array ( [id] => 15892055 [patent_doc_number] => 10652393 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-05-12 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 16/567406 [patent_app_country] => US [patent_app_date] => 2019-09-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9277 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16567406 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/567406
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Sep 10, 2019 Issued
Array ( [id] => 15302399 [patent_doc_number] => 20190394335 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-12-26 [patent_title] => TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/559065 [patent_app_country] => US [patent_app_date] => 2019-09-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14053 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -26 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16559065 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/559065
Techniques for behavioral pairing in a contact center system Sep 2, 2019 Issued
Array ( [id] => 16281384 [patent_doc_number] => 10764436 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-09-01 [patent_title] => Information retrieval and display for an IVR system [patent_app_type] => utility [patent_app_number] => 16/552101 [patent_app_country] => US [patent_app_date] => 2019-08-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 24 [patent_no_of_words] => 20985 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 222 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16552101 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/552101
Information retrieval and display for an IVR system Aug 26, 2019 Issued
Array ( [id] => 17255130 [patent_doc_number] => 11190642 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-11-30 [patent_title] => Systems and methods for routing incoming calls [patent_app_type] => utility [patent_app_number] => 16/550703 [patent_app_country] => US [patent_app_date] => 2019-08-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 13165 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 120 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16550703 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/550703
Systems and methods for routing incoming calls Aug 25, 2019 Issued
Array ( [id] => 18528117 [patent_doc_number] => 11715112 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-08-01 [patent_title] => Automatic message generation and presentation to a communication node engaged in a communication [patent_app_type] => utility [patent_app_number] => 16/546514 [patent_app_country] => US [patent_app_date] => 2019-08-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 9584 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16546514 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/546514
Automatic message generation and presentation to a communication node engaged in a communication Aug 20, 2019 Issued
Array ( [id] => 15517875 [patent_doc_number] => 10565529 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-02-18 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 16/546052 [patent_app_country] => US [patent_app_date] => 2019-08-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11596 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 205 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16546052 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/546052
System and method for managing routing of customer calls to agents Aug 19, 2019 Issued
Array ( [id] => 15429607 [patent_doc_number] => 10547748 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-01-28 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 16/541046 [patent_app_country] => US [patent_app_date] => 2019-08-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 15310 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 318 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16541046 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/541046
System and method for managing routing of customer calls to agents Aug 13, 2019 Issued
Array ( [id] => 16203197 [patent_doc_number] => 10728391 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-28 [patent_title] => Methods for simultaneous interaction on a web page by a customer and customer service representative [patent_app_type] => utility [patent_app_number] => 16/539780 [patent_app_country] => US [patent_app_date] => 2019-08-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 7624 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16539780 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/539780
Methods for simultaneous interaction on a web page by a customer and customer service representative Aug 12, 2019 Issued
Array ( [id] => 16265805 [patent_doc_number] => 10757261 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-08-25 [patent_title] => Techniques for pairing contacts and agents in a contact center system [patent_app_type] => utility [patent_app_number] => 16/538288 [patent_app_country] => US [patent_app_date] => 2019-08-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 4763 [patent_no_of_claims] => 28 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 136 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16538288 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/538288
Techniques for pairing contacts and agents in a contact center system Aug 11, 2019 Issued
Array ( [id] => 17128267 [patent_doc_number] => 20210303036 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-09-30 [patent_title] => ELECTRONIC DEVICE FOR DISCHARGING LIQUID USING SOUND HAVING ADJUSTED CENTER FREQUENCY AND SOUND PRESSURE, AND METHOD THEREFOR [patent_app_type] => utility [patent_app_number] => 17/264915 [patent_app_country] => US [patent_app_date] => 2019-07-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12022 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 84 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17264915 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/264915
Electronic device for discharging liquid using sound having adjusted center frequency and sound pressure, and method therefor Jul 24, 2019 Issued
Array ( [id] => 15464685 [patent_doc_number] => 20200045167 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-02-06 [patent_title] => SYSTEMS AND METHODS FOR BLOCKCHAIN WIRELESS SERVICES IN A CONTROLLED ENVIRONMENT [patent_app_type] => utility [patent_app_number] => 16/517620 [patent_app_country] => US [patent_app_date] => 2019-07-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3589 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -22 [patent_words_short_claim] => 105 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16517620 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/517620
Systems and methods for blockchain wireless services in a controlled environment Jul 20, 2019 Issued
Array ( [id] => 15399871 [patent_doc_number] => 10540593 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-01-21 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 16/455983 [patent_app_country] => US [patent_app_date] => 2019-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 13824 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 337 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16455983 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/455983
System and method for managing routing of customer calls to agents Jun 27, 2019 Issued
Array ( [id] => 19540299 [patent_doc_number] => 12132861 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-10-29 [patent_title] => Suspicious call handling system, suspicious call handling method, outgoing/incoming call information collection server and program [patent_app_type] => utility [patent_app_number] => 17/622189 [patent_app_country] => US [patent_app_date] => 2019-06-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 4303 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17622189 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/622189
Suspicious call handling system, suspicious call handling method, outgoing/incoming call information collection server and program Jun 25, 2019 Issued
Array ( [id] => 15002217 [patent_doc_number] => 20190320066 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-10-17 [patent_title] => REMOTE INFORMATION RETRIEVAL AND DISPLAY FOR AN IVR SYSTEM [patent_app_type] => utility [patent_app_number] => 16/450980 [patent_app_country] => US [patent_app_date] => 2019-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20353 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 214 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16450980 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/450980
Remote information retrieval and display for an IVR system Jun 23, 2019 Issued
Array ( [id] => 17639246 [patent_doc_number] => 11349987 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-05-31 [patent_title] => Call authentication service systems and methods [patent_app_type] => utility [patent_app_number] => 17/252406 [patent_app_country] => US [patent_app_date] => 2019-06-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5583 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 193 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17252406 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/252406
Call authentication service systems and methods Jun 20, 2019 Issued
Array ( [id] => 14941365 [patent_doc_number] => 20190306321 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-10-03 [patent_title] => APPARATUS, SYSTEM, AND METHOD OF CONFERENCE ASSISTANCE [patent_app_type] => utility [patent_app_number] => 16/444406 [patent_app_country] => US [patent_app_date] => 2019-06-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12416 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 158 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16444406 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/444406
Apparatus, system, and method of conference assistance Jun 17, 2019 Issued
Array ( [id] => 16150657 [patent_doc_number] => 10708419 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-07-07 [patent_title] => Method and system for rating multiple call destination types from a single video relay kiosk in a corrections facility [patent_app_type] => utility [patent_app_number] => 16/443343 [patent_app_country] => US [patent_app_date] => 2019-06-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 9024 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16443343 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/443343
Method and system for rating multiple call destination types from a single video relay kiosk in a corrections facility Jun 16, 2019 Issued
Array ( [id] => 16515402 [patent_doc_number] => 20200394660 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-17 [patent_title] => SYSTEM, DEVICE, AND METHOD OF PERFORMING DATA ANALYTICS FOR GENERATING SALES TASKS FOR SALES REPRESENTATIVES [patent_app_type] => utility [patent_app_number] => 16/440736 [patent_app_country] => US [patent_app_date] => 2019-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7562 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 82 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16440736 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/440736
System, device, and method of performing data analytics for generating sales tasks for sales representatives Jun 12, 2019 Issued
Array ( [id] => 15825557 [patent_doc_number] => 10637990 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-28 [patent_title] => Call center load balancing and routing management [patent_app_type] => utility [patent_app_number] => 16/422138 [patent_app_country] => US [patent_app_date] => 2019-05-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10631 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 83 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16422138 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/422138
Call center load balancing and routing management May 23, 2019 Issued
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