Search

Harry S. Hong

Examiner (ID: 2527)

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2742, 2601, 2899, 2652, 2693
Total Applications
2182
Issued Applications
1903
Pending Applications
109
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 14814423 [patent_doc_number] => 20190273821 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-09-05 [patent_title] => REAL-TIME SPEECH FEED TO AGENT GREETING [patent_app_type] => utility [patent_app_number] => 16/419554 [patent_app_country] => US [patent_app_date] => 2019-05-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6432 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16419554 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/419554
Real-time speech feed to agent greeting May 21, 2019 Issued
Array ( [id] => 15236723 [patent_doc_number] => 10506103 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-12-10 [patent_title] => Consumer preference and maintenance interface [patent_app_type] => utility [patent_app_number] => 16/417114 [patent_app_country] => US [patent_app_date] => 2019-05-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 17464 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 85 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16417114 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/417114
Consumer preference and maintenance interface May 19, 2019 Issued
Array ( [id] => 16790364 [patent_doc_number] => 10992810 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-04-27 [patent_title] => Web widget that facilitates telephone calls with customer-support agents and other customer-support services [patent_app_type] => utility [patent_app_number] => 16/414545 [patent_app_country] => US [patent_app_date] => 2019-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 7 [patent_no_of_words] => 2943 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 170 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16414545 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/414545
Web widget that facilitates telephone calls with customer-support agents and other customer-support services May 15, 2019 Issued
Array ( [id] => 16457364 [patent_doc_number] => 20200366790 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-19 [patent_title] => CONFIGURATION FOR TRANSITIONING A COMMUNICATION FROM AN AUTOMATED SYSTEM TO A SIMULATED LIVE CUSTOMER AGENT [patent_app_type] => utility [patent_app_number] => 16/411650 [patent_app_country] => US [patent_app_date] => 2019-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3697 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 175 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16411650 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/411650
Configuration for transitioning a communication from an automated system to a simulated live customer agent May 13, 2019 Issued
Array ( [id] => 15490415 [patent_doc_number] => 10560578 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-02-11 [patent_title] => Methods and systems for providing interactive support sessions [patent_app_type] => utility [patent_app_number] => 16/407760 [patent_app_country] => US [patent_app_date] => 2019-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 34 [patent_no_of_words] => 16588 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 176 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16407760 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/407760
Methods and systems for providing interactive support sessions May 8, 2019 Issued
Array ( [id] => 14787145 [patent_doc_number] => 20190268470 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-29 [patent_title] => METHODS AND SYSTEMS FOR PROVIDING INTERACTIVE SUPPORT SESSIONS [patent_app_type] => utility [patent_app_number] => 16/407632 [patent_app_country] => US [patent_app_date] => 2019-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16588 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 156 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16407632 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/407632
Methods and systems for providing interactive support sessions May 8, 2019 Issued
Array ( [id] => 14787151 [patent_doc_number] => 20190268473 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-29 [patent_title] => METHODS AND SYSTEMS FOR PROVIDING INTERACTIVE SUPPORT SESSIONS [patent_app_type] => utility [patent_app_number] => 16/408011 [patent_app_country] => US [patent_app_date] => 2019-05-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16588 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 167 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16408011 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/408011
Methods and systems for providing interactive support sessions May 8, 2019 Issued
Array ( [id] => 14755405 [patent_doc_number] => 20190260876 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-22 [patent_title] => METHOD AND SYSTEM FOR OMNICHANNEL SUPERVISION [patent_app_type] => utility [patent_app_number] => 16/403759 [patent_app_country] => US [patent_app_date] => 2019-05-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4126 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16403759 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/403759
Method and system for omnichannel supervision May 5, 2019 Issued
Array ( [id] => 16424385 [patent_doc_number] => 20200349583 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-11-05 [patent_title] => ANALYTICS SYSTEM [patent_app_type] => utility [patent_app_number] => 16/403551 [patent_app_country] => US [patent_app_date] => 2019-05-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5829 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 57 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16403551 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/403551
Analytics system to analyze and report customer experience May 4, 2019 Issued
Array ( [id] => 15429605 [patent_doc_number] => 10547747 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-01-28 [patent_title] => Configurable natural language contact flow [patent_app_type] => utility [patent_app_number] => 16/398080 [patent_app_country] => US [patent_app_date] => 2019-04-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 11000 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16398080 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/398080
Configurable natural language contact flow Apr 28, 2019 Issued
Array ( [id] => 15236721 [patent_doc_number] => 10506102 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-12-10 [patent_title] => Voice messaging and calling system for inmates [patent_app_type] => utility [patent_app_number] => 16/392327 [patent_app_country] => US [patent_app_date] => 2019-04-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 13951 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 180 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16392327 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/392327
Voice messaging and calling system for inmates Apr 22, 2019 Issued
Array ( [id] => 17033945 [patent_doc_number] => 11095772 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-08-17 [patent_title] => Device logic enhancement for network-based robocall blocking [patent_app_type] => utility [patent_app_number] => 16/389625 [patent_app_country] => US [patent_app_date] => 2019-04-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 6763 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 135 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16389625 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/389625
Device logic enhancement for network-based robocall blocking Apr 18, 2019 Issued
Array ( [id] => 16595100 [patent_doc_number] => 10904389 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-26 [patent_title] => System and method for a work distribution service [patent_app_type] => utility [patent_app_number] => 16/383303 [patent_app_country] => US [patent_app_date] => 2019-04-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 25 [patent_no_of_words] => 18330 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16383303 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/383303
System and method for a work distribution service Apr 11, 2019 Issued
Array ( [id] => 15402977 [patent_doc_number] => 10542156 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-01-21 [patent_title] => System and method for provisioning temporary telephone numbers [patent_app_type] => utility [patent_app_number] => 16/380265 [patent_app_country] => US [patent_app_date] => 2019-04-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 12 [patent_no_of_words] => 14529 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16380265 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/380265
System and method for provisioning temporary telephone numbers Apr 9, 2019 Issued
Array ( [id] => 14679777 [patent_doc_number] => 20190239003 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-08-01 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 16/380570 [patent_app_country] => US [patent_app_date] => 2019-04-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7551 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 201 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16380570 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/380570
RF antenna and hearing device with RF antenna Apr 9, 2019 Issued
Array ( [id] => 14804099 [patent_doc_number] => 10405067 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-09-03 [patent_title] => Automatic cable arrangement device [patent_app_type] => utility [patent_app_number] => 16/365685 [patent_app_country] => US [patent_app_date] => 2019-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 3134 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 505 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16365685 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/365685
Automatic cable arrangement device Mar 26, 2019 Issued
Array ( [id] => 14590177 [patent_doc_number] => 20190222697 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-07-18 [patent_title] => TECHNIQUES FOR BEHAVIORAL PAIRING IN A CONTACT CENTER SYSTEM [patent_app_type] => utility [patent_app_number] => 16/363826 [patent_app_country] => US [patent_app_date] => 2019-03-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14031 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -22 [patent_words_short_claim] => 151 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16363826 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/363826
Techniques for behavioral pairing in a contact center system Mar 24, 2019 Issued
Array ( [id] => 14571011 [patent_doc_number] => 20190213112 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-07-11 [patent_title] => AUTOMATED SYSTEM FOR FIXING AND DEBUGGING SOFTWARE DEPLOYED TO CUSTOMERS [patent_app_type] => utility [patent_app_number] => 16/356379 [patent_app_country] => US [patent_app_date] => 2019-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9365 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 167 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16356379 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/356379
Automated system for fixing and debugging software deployed to customers Mar 17, 2019 Issued
Array ( [id] => 17225763 [patent_doc_number] => 11178281 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-11-16 [patent_title] => Communication resource allocation [patent_app_type] => utility [patent_app_number] => 16/292614 [patent_app_country] => US [patent_app_date] => 2019-03-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8317 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16292614 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/292614
Communication resource allocation Mar 4, 2019 Issued
Array ( [id] => 15252357 [patent_doc_number] => 10511715 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-17 [patent_title] => Telephone call-back device [patent_app_type] => utility [patent_app_number] => 16/291143 [patent_app_country] => US [patent_app_date] => 2019-03-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4598 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16291143 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/291143
Telephone call-back device Mar 3, 2019 Issued
Menu