Search

Harry S. Hong

Examiner (ID: 2527)

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2742, 2601, 2899, 2652, 2693
Total Applications
2182
Issued Applications
1903
Pending Applications
109
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16174069 [patent_doc_number] => 10715658 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-07-14 [patent_title] => Telephone call-back device [patent_app_type] => utility [patent_app_number] => 16/287483 [patent_app_country] => US [patent_app_date] => 2019-02-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3331 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 70 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16287483 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/287483
Telephone call-back device Feb 26, 2019 Issued
Array ( [id] => 14767575 [patent_doc_number] => 10395184 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-08-27 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 16/283378 [patent_app_country] => US [patent_app_date] => 2019-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11569 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 331 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16283378 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/283378
System and method for managing routing of customer calls to agents Feb 21, 2019 Issued
Array ( [id] => 15794213 [patent_doc_number] => 10630843 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-21 [patent_title] => Dialing into a meeting without entering information [patent_app_type] => utility [patent_app_number] => 16/281809 [patent_app_country] => US [patent_app_date] => 2019-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6852 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 190 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16281809 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/281809
Dialing into a meeting without entering information Feb 20, 2019 Issued
Array ( [id] => 14443459 [patent_doc_number] => 20190179603 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-06-13 [patent_title] => SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR PERFORMING CALL SWAP [patent_app_type] => utility [patent_app_number] => 16/280379 [patent_app_country] => US [patent_app_date] => 2019-02-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6407 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16280379 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/280379
Systems, methods and computer program products for performing active media transmission swap Feb 19, 2019 Issued
Array ( [id] => 14830395 [patent_doc_number] => 10412224 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-09-10 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 16/276165 [patent_app_country] => US [patent_app_date] => 2019-02-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 15268 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 415 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16276165 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/276165
System and method for managing routing of customer calls to agents Feb 13, 2019 Issued
Array ( [id] => 16821141 [patent_doc_number] => 11005995 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-05-11 [patent_title] => System and method for performing agent behavioral analytics [patent_app_type] => utility [patent_app_number] => 16/271846 [patent_app_country] => US [patent_app_date] => 2019-02-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 12008 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16271846 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/271846
System and method for performing agent behavioral analytics Feb 9, 2019 Issued
Array ( [id] => 15583273 [patent_doc_number] => 10582043 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-03-03 [patent_title] => Method of identifying instances of international call interconnect bypass telecommunications fraud [patent_app_type] => utility [patent_app_number] => 16/267795 [patent_app_country] => US [patent_app_date] => 2019-02-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 3405 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 284 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16267795 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/267795
Method of identifying instances of international call interconnect bypass telecommunications fraud Feb 4, 2019 Issued
Array ( [id] => 14556575 [patent_doc_number] => 10346750 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-07-09 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 16/267331 [patent_app_country] => US [patent_app_date] => 2019-02-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 13780 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 321 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16267331 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/267331
System and method for managing routing of customer calls to agents Feb 3, 2019 Issued
Array ( [id] => 15546145 [patent_doc_number] => 10572859 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-02-25 [patent_title] => Systems and methods for intelligently joining a meeting/conference [patent_app_type] => utility [patent_app_number] => 16/248226 [patent_app_country] => US [patent_app_date] => 2019-01-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8825 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16248226 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/248226
Systems and methods for intelligently joining a meeting/conference Jan 14, 2019 Issued
Array ( [id] => 17348521 [patent_doc_number] => 20220014852 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-13 [patent_title] => Surface Sound-Emitting Apparatus and Electronic Device [patent_app_type] => utility [patent_app_number] => 17/297518 [patent_app_country] => US [patent_app_date] => 2018-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2864 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17297518 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/297518
Surface sound-emitting apparatus and electronic device Dec 27, 2018 Issued
Array ( [id] => 15111367 [patent_doc_number] => 10477025 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-12 [patent_title] => Utilizing machine learning with call histories to determine support queue positions for support calls [patent_app_type] => utility [patent_app_number] => 16/227997 [patent_app_country] => US [patent_app_date] => 2018-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 10671 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 197 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16227997 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/227997
Utilizing machine learning with call histories to determine support queue positions for support calls Dec 19, 2018 Issued
Array ( [id] => 18017451 [patent_doc_number] => 11509771 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-11-22 [patent_title] => System and method for managing routing of customer calls [patent_app_type] => utility [patent_app_number] => 16/228305 [patent_app_country] => US [patent_app_date] => 2018-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 15161 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 282 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16228305 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/228305
System and method for managing routing of customer calls Dec 19, 2018 Issued
Array ( [id] => 17404042 [patent_doc_number] => 20220046133 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-10 [patent_title] => MANAGING QUEUED VOICE CALLS [patent_app_type] => utility [patent_app_number] => 17/414533 [patent_app_country] => US [patent_app_date] => 2018-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3825 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 78 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17414533 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/414533
Managing queued voice calls Dec 18, 2018 Issued
Array ( [id] => 14957789 [patent_doc_number] => 10440184 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-08 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 16/225861 [patent_app_country] => US [patent_app_date] => 2018-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9245 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 301 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16225861 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/225861
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Dec 18, 2018 Issued
Array ( [id] => 15859823 [patent_doc_number] => 10645219 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-05-05 [patent_title] => System and method of automated routing and guidance based on continuous customer and customer service representative feedback [patent_app_type] => utility [patent_app_number] => 16/225828 [patent_app_country] => US [patent_app_date] => 2018-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9245 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 239 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16225828 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/225828
System and method of automated routing and guidance based on continuous customer and customer service representative feedback Dec 18, 2018 Issued
Array ( [id] => 16701135 [patent_doc_number] => 10951761 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-03-16 [patent_title] => System and method for live and virtual support interaction [patent_app_type] => utility [patent_app_number] => 16/214712 [patent_app_country] => US [patent_app_date] => 2018-12-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6608 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 242 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16214712 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/214712
System and method for live and virtual support interaction Dec 9, 2018 Issued
Array ( [id] => 15111359 [patent_doc_number] => 10477021 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-11-12 [patent_title] => Systems for detecting harassing communication [patent_app_type] => utility [patent_app_number] => 16/204477 [patent_app_country] => US [patent_app_date] => 2018-11-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 12602 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 347 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16204477 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/204477
Systems for detecting harassing communication Nov 28, 2018 Issued
Array ( [id] => 16150683 [patent_doc_number] => 10708432 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-07 [patent_title] => Techniques for case allocation [patent_app_type] => utility [patent_app_number] => 16/194598 [patent_app_country] => US [patent_app_date] => 2018-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4630 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16194598 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/194598
Techniques for case allocation Nov 18, 2018 Issued
Array ( [id] => 14081901 [patent_doc_number] => 20190089838 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-03-21 [patent_title] => APPARATUS, SYSTEM, AND METHOD OF CONFERENCE ASSISTANCE [patent_app_type] => utility [patent_app_number] => 16/192983 [patent_app_country] => US [patent_app_date] => 2018-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12400 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16192983 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/192983
Apparatus, system, and method of conference assistance Nov 15, 2018 Issued
Array ( [id] => 15252359 [patent_doc_number] => 10511716 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-12-17 [patent_title] => Systems and methods for routing callers to an agent in a contact center [patent_app_type] => utility [patent_app_number] => 16/193565 [patent_app_country] => US [patent_app_date] => 2018-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 13789 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 172 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16193565 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/193565
Systems and methods for routing callers to an agent in a contact center Nov 15, 2018 Issued
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