Search

Harry S. Hong

Examiner (ID: 2527)

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2742, 2601, 2899, 2652, 2693
Total Applications
2182
Issued Applications
1903
Pending Applications
109
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18992265 [patent_doc_number] => 20240064234 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-02-22 [patent_title] => SELECTIVE PERFORMANCE OF AUTOMATED TELEPHONE CALLS TO REDUCE LATENCY AND/OR DURATION OF ASSISTANT INTERACTION [patent_app_type] => utility [patent_app_number] => 18/239724 [patent_app_country] => US [patent_app_date] => 2023-08-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 30902 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 195 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18239724 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/239724
Selective performance of automated telephone calls to reduce latency and/or duration of assistant interaction Aug 28, 2023 Issued
Array ( [id] => 20176827 [patent_doc_number] => 12395588 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-08-19 [patent_title] => Method and apparatus for creating a database of contact center response records [patent_app_type] => utility [patent_app_number] => 18/238926 [patent_app_country] => US [patent_app_date] => 2023-08-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 0 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 232 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18238926 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/238926
Method and apparatus for creating a database of contact center response records Aug 27, 2023 Issued
Array ( [id] => 19495207 [patent_doc_number] => 12113936 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-10-08 [patent_title] => System and method for managing routing of customer calls [patent_app_type] => utility [patent_app_number] => 18/454450 [patent_app_country] => US [patent_app_date] => 2023-08-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 15208 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18454450 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/454450
System and method for managing routing of customer calls Aug 22, 2023 Issued
Array ( [id] => 19680531 [patent_doc_number] => 12192410 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2025-01-07 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 18/452991 [patent_app_country] => US [patent_app_date] => 2023-08-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23948 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 76 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18452991 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/452991
System and method for managing routing of customer calls to agents Aug 20, 2023 Issued
Array ( [id] => 19680529 [patent_doc_number] => 12192408 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2025-01-07 [patent_title] => Systems and methods for electronic request routing and distribution [patent_app_type] => utility [patent_app_number] => 18/448216 [patent_app_country] => US [patent_app_date] => 2023-08-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10722 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18448216 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/448216
Systems and methods for electronic request routing and distribution Aug 10, 2023 Issued
Array ( [id] => 19750739 [patent_doc_number] => 20250039304 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-01-30 [patent_title] => METHOD FOR DYNAMICALLY PRIORITIZING INBOUND INTERACTIONS IN A DIGITAL MULTI-CHANNEL CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 18/226283 [patent_app_country] => US [patent_app_date] => 2023-07-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10440 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18226283 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/226283
Method for dynamically prioritizing inbound interactions in a digital multi-channel contact center Jul 25, 2023 Issued
Array ( [id] => 19750739 [patent_doc_number] => 20250039304 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2025-01-30 [patent_title] => METHOD FOR DYNAMICALLY PRIORITIZING INBOUND INTERACTIONS IN A DIGITAL MULTI-CHANNEL CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 18/226283 [patent_app_country] => US [patent_app_date] => 2023-07-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10440 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18226283 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/226283
Method for dynamically prioritizing inbound interactions in a digital multi-channel contact center Jul 25, 2023 Issued
Array ( [id] => 18907380 [patent_doc_number] => 20240022865 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-01-18 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 18/355970 [patent_app_country] => US [patent_app_date] => 2023-07-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7704 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 190 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18355970 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/355970
RF antenna and hearing device with RF antenna Jul 19, 2023 Issued
Array ( [id] => 19183537 [patent_doc_number] => 11990133 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-05-21 [patent_title] => Automated calling system [patent_app_type] => utility [patent_app_number] => 18/219480 [patent_app_country] => US [patent_app_date] => 2023-07-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 12060 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 298 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18219480 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/219480
Automated calling system Jul 6, 2023 Issued
Array ( [id] => 19214587 [patent_doc_number] => 12003669 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-06-04 [patent_title] => Methods for simultaneous interaction on a web page by a customer and customer service representative [patent_app_type] => utility [patent_app_number] => 18/212989 [patent_app_country] => US [patent_app_date] => 2023-06-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 7686 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18212989 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/212989
Methods for simultaneous interaction on a web page by a customer and customer service representative Jun 21, 2023 Issued
Array ( [id] => 19400601 [patent_doc_number] => 12075003 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-08-27 [patent_title] => Techniques for decisioning behavioral pairing in a task assignment system [patent_app_type] => utility [patent_app_number] => 18/206448 [patent_app_country] => US [patent_app_date] => 2023-06-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7640 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18206448 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/206448
Techniques for decisioning behavioral pairing in a task assignment system Jun 5, 2023 Issued
Array ( [id] => 18654402 [patent_doc_number] => 20230300248 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-21 [patent_title] => SYSTEM AND METHOD FOR IMPROVEMENTS TO PRE-PROCESSING OF DATA FOR FORECASTING [patent_app_type] => utility [patent_app_number] => 18/323383 [patent_app_country] => US [patent_app_date] => 2023-05-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11234 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18323383 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/323383
System and method for improvements to pre-processing of data for forecasting May 23, 2023 Issued
Array ( [id] => 19148059 [patent_doc_number] => 20240147166 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-05-02 [patent_title] => PLANAR PIEZOELECTRIC VIBRATION MODULE [patent_app_type] => utility [patent_app_number] => 18/200581 [patent_app_country] => US [patent_app_date] => 2023-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8747 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -25 [patent_words_short_claim] => 449 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18200581 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/200581
PLANAR PIEZOELECTRIC VIBRATION MODULE May 22, 2023 Pending
Array ( [id] => 19230622 [patent_doc_number] => 12010269 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-06-11 [patent_title] => Call center load balancing and routing management [patent_app_type] => utility [patent_app_number] => 18/321981 [patent_app_country] => US [patent_app_date] => 2023-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 13118 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18321981 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/321981
Call center load balancing and routing management May 22, 2023 Issued
Array ( [id] => 18790733 [patent_doc_number] => 20230379638 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-23 [patent_title] => REAL-TIME BINAURAL AUDIO DETECTION AND ENHANCEMENT [patent_app_type] => utility [patent_app_number] => 18/199672 [patent_app_country] => US [patent_app_date] => 2023-05-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7941 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18199672 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/199672
REAL-TIME BINAURAL AUDIO DETECTION AND ENHANCEMENT May 18, 2023 Pending
Array ( [id] => 19094908 [patent_doc_number] => 11956383 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-04-09 [patent_title] => Systems and methods for blockchain wireless services in a controlled environment [patent_app_type] => utility [patent_app_number] => 18/197705 [patent_app_country] => US [patent_app_date] => 2023-05-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 1 [patent_no_of_words] => 3668 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18197705 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/197705
Systems and methods for blockchain wireless services in a controlled environment May 14, 2023 Issued
Array ( [id] => 18850329 [patent_doc_number] => 20230412733 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-12-21 [patent_title] => CONTEXT-AWARE AUDIO INTERFACING [patent_app_type] => utility [patent_app_number] => 18/196522 [patent_app_country] => US [patent_app_date] => 2023-05-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11865 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -57 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18196522 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/196522
Context-aware audio interfacing May 11, 2023 Issued
Array ( [id] => 19561155 [patent_doc_number] => 20240372947 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2024-11-07 [patent_title] => System and method for generating an expandable pool of virtual agents to provide solutions in a metaverse [patent_app_type] => utility [patent_app_number] => 18/309879 [patent_app_country] => US [patent_app_date] => 2023-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10016 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 305 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18309879 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/309879
System and method for generating an expandable pool of virtual agents to provide solutions in a metaverse Apr 30, 2023 Issued
Array ( [id] => 18585645 [patent_doc_number] => 20230267909 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-24 [patent_title] => DISTRIBUTED NETWORK OF COMMUNICATIVELY COUPLED NOISE MONITORING AND MAPPING DEVICES [patent_app_type] => utility [patent_app_number] => 18/139194 [patent_app_country] => US [patent_app_date] => 2023-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20546 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 186 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18139194 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/139194
Distributed network of communicatively coupled noise monitoring and mapping devices Apr 24, 2023 Issued
Array ( [id] => 18556387 [patent_doc_number] => 20230254406 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-10 [patent_title] => INTELLIGENT ATTESTATION OF TRAFFIC USING A ROUTING ENGINE [patent_app_type] => utility [patent_app_number] => 18/134766 [patent_app_country] => US [patent_app_date] => 2023-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8013 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -7 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18134766 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/134766
Intelligent attestation of traffic using a routing engine Apr 13, 2023 Issued
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