Search

Harry S. Hong

Examiner (ID: 2527)

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2742, 2601, 2899, 2652, 2693
Total Applications
2182
Issued Applications
1903
Pending Applications
109
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 13323601 [patent_doc_number] => 20180213338 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-07-26 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 15/937074 [patent_app_country] => US [patent_app_date] => 2018-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7495 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15937074 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/937074
RF antenna and hearing device with RF antenna Mar 26, 2018 Issued
Array ( [id] => 13669827 [patent_doc_number] => 10165109 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-12-25 [patent_title] => Telephony software control via web application [patent_app_type] => utility [patent_app_number] => 15/924097 [patent_app_country] => US [patent_app_date] => 2018-03-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 18 [patent_no_of_words] => 7868 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15924097 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/924097
Telephony software control via web application Mar 15, 2018 Issued
Array ( [id] => 14560841 [patent_doc_number] => 10348899 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-07-09 [patent_title] => Interaction request processing according to client pre-configured schedule [patent_app_type] => utility [patent_app_number] => 15/922784 [patent_app_country] => US [patent_app_date] => 2018-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9066 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 141 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15922784 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/922784
Interaction request processing according to client pre-configured schedule Mar 14, 2018 Issued
Array ( [id] => 13978949 [patent_doc_number] => 10218850 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-02-26 [patent_title] => Real-time customer profile based predictive routing [patent_app_type] => utility [patent_app_number] => 15/922473 [patent_app_country] => US [patent_app_date] => 2018-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 10376 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 117 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15922473 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/922473
Real-time customer profile based predictive routing Mar 14, 2018 Issued
Array ( [id] => 13203739 [patent_doc_number] => 10116800 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-10-30 [patent_title] => Techniques for behavioral pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 15/918442 [patent_app_country] => US [patent_app_date] => 2018-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 13887 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15918442 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/918442
Techniques for behavioral pairing in a contact center system Mar 11, 2018 Issued
Array ( [id] => 14270293 [patent_doc_number] => 10284727 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-05-07 [patent_title] => Techniques for behavioral pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 15/918469 [patent_app_country] => US [patent_app_date] => 2018-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 13905 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 170 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15918469 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/918469
Techniques for behavioral pairing in a contact center system Mar 11, 2018 Issued
Array ( [id] => 12921238 [patent_doc_number] => 20180198922 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-07-12 [patent_title] => Multi-Network Access Gateway [patent_app_type] => utility [patent_app_number] => 15/915340 [patent_app_country] => US [patent_app_date] => 2018-03-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9767 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15915340 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/915340
Multi-network access gateway Mar 7, 2018 Issued
Array ( [id] => 12893611 [patent_doc_number] => 20180189712 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-07-05 [patent_title] => LEADS PROCESSING ENGINE [patent_app_type] => utility [patent_app_number] => 15/909890 [patent_app_country] => US [patent_app_date] => 2018-03-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6861 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15909890 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/909890
Leads processing engine Feb 28, 2018 Issued
Array ( [id] => 16070135 [patent_doc_number] => 10694040 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-06-23 [patent_title] => Centralized event log generation and analysis for contact centers [patent_app_type] => utility [patent_app_number] => 15/905318 [patent_app_country] => US [patent_app_date] => 2018-02-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 12172 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 186 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15905318 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/905318
Centralized event log generation and analysis for contact centers Feb 25, 2018 Issued
Array ( [id] => 15826189 [patent_doc_number] => 10638310 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-04-28 [patent_title] => Number or subscriber porting [patent_app_type] => utility [patent_app_number] => 15/902291 [patent_app_country] => US [patent_app_date] => 2018-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 7 [patent_no_of_words] => 4125 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 330 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15902291 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/902291
Number or subscriber porting Feb 21, 2018 Issued
Array ( [id] => 14400429 [patent_doc_number] => 10313514 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-06-04 [patent_title] => Device registry for mediating communication sessions [patent_app_type] => utility [patent_app_number] => 15/901809 [patent_app_country] => US [patent_app_date] => 2018-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 9810 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 172 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15901809 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/901809
Device registry for mediating communication sessions Feb 20, 2018 Issued
Array ( [id] => 12853624 [patent_doc_number] => 20180176382 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-21 [patent_title] => CUSTOMER CONTROLLED INTERACTION MANAGEMENT [patent_app_type] => utility [patent_app_number] => 15/897967 [patent_app_country] => US [patent_app_date] => 2018-02-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13782 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15897967 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/897967
Customer controlled interaction management Feb 14, 2018 Issued
Array ( [id] => 15762845 [patent_doc_number] => 10623565 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-04-14 [patent_title] => Techniques for behavioral pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 15/892886 [patent_app_country] => US [patent_app_date] => 2018-02-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 4484 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 101 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15892886 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/892886
Techniques for behavioral pairing in a contact center system Feb 8, 2018 Issued
Array ( [id] => 12827011 [patent_doc_number] => 20180167509 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-14 [patent_title] => METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 15/892364 [patent_app_country] => US [patent_app_date] => 2018-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5534 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15892364 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/892364
Method and system for integrating an interaction management system with a business rules management system Feb 7, 2018 Issued
Array ( [id] => 16574742 [patent_doc_number] => 10896667 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-19 [patent_title] => Distributed network of communicatively coupled noise monitoring and mapping devices [patent_app_type] => utility [patent_app_number] => 16/479272 [patent_app_country] => US [patent_app_date] => 2018-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 9 [patent_no_of_words] => 20662 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16479272 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/479272
Distributed network of communicatively coupled noise monitoring and mapping devices Feb 7, 2018 Issued
Array ( [id] => 12827023 [patent_doc_number] => 20180167513 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-14 [patent_title] => TECHNIQUES FOR CASE ALLOCATION [patent_app_type] => utility [patent_app_number] => 15/892166 [patent_app_country] => US [patent_app_date] => 2018-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4605 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15892166 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/892166
Techniques for case allocation Feb 7, 2018 Issued
Array ( [id] => 12804436 [patent_doc_number] => 20180159982 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-07 [patent_title] => SYSTEM AND METHOD FOR PERFORMANCE-BASED ROUTING OF INTERACTIONS IN A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 15/890293 [patent_app_country] => US [patent_app_date] => 2018-02-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10419 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15890293 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/890293
System and method for performance-based routing of interactions in a contact center Feb 5, 2018 Issued
Array ( [id] => 13148023 [patent_doc_number] => 10091360 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-10-02 [patent_title] => Method and system for a scalable computer-telephony integration system [patent_app_type] => utility [patent_app_number] => 15/888790 [patent_app_country] => US [patent_app_date] => 2018-02-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23039 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 206 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15888790 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/888790
Method and system for a scalable computer-telephony integration system Feb 4, 2018 Issued
Array ( [id] => 15706047 [patent_doc_number] => 10609220 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-03-31 [patent_title] => Method and system for accessing an IPA agent from a phone [patent_app_type] => utility [patent_app_number] => 15/878457 [patent_app_country] => US [patent_app_date] => 2018-01-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5088 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 123 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15878457 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/878457
Method and system for accessing an IPA agent from a phone Jan 23, 2018 Issued
Array ( [id] => 12762772 [patent_doc_number] => 20180146092 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-05-24 [patent_title] => EDGE INJECTED SPEECH IN ELECTRONIC COMMUNICATIONS [patent_app_type] => utility [patent_app_number] => 15/874607 [patent_app_country] => US [patent_app_date] => 2018-01-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8295 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15874607 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/874607
Edge injected speech in electronic communications Jan 17, 2018 Issued
Menu