
Harry S. Hong
Examiner (ID: 2527)
| Most Active Art Unit | 2652 |
| Art Unit(s) | 2642, 2614, 2742, 2601, 2899, 2652, 2693 |
| Total Applications | 2182 |
| Issued Applications | 1903 |
| Pending Applications | 109 |
| Abandoned Applications | 177 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
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[patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA
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