Search

Harry S. Hong

Examiner (ID: 2527)

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2742, 2601, 2899, 2652, 2693
Total Applications
2182
Issued Applications
1903
Pending Applications
109
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12215984 [patent_doc_number] => 09912811 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-03-06 [patent_title] => 'Edge injected speech in electronic communications' [patent_app_type] => utility [patent_app_number] => 15/474667 [patent_app_country] => US [patent_app_date] => 2017-03-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8602 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 175 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15474667 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/474667
Edge injected speech in electronic communications Mar 29, 2017 Issued
Array ( [id] => 11747736 [patent_doc_number] => 20170201809 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-07-13 [patent_title] => 'SYSTEM AND METHOD FOR PROVISION OF A SECOND LINE SERVICE TO A TELECOMMUNICATIONS DEVICE' [patent_app_type] => utility [patent_app_number] => 15/470867 [patent_app_country] => US [patent_app_date] => 2017-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8066 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15470867 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/470867
System and method for provision of a second line service to a telecommunications device Mar 26, 2017 Issued
Array ( [id] => 13123143 [patent_doc_number] => 10079935 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-09-18 [patent_title] => Managing sensitive information transfer between parties in a telephone conversation [patent_app_type] => utility [patent_app_number] => 15/469083 [patent_app_country] => US [patent_app_date] => 2017-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9015 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15469083 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/469083
Managing sensitive information transfer between parties in a telephone conversation Mar 23, 2017 Issued
Array ( [id] => 11968416 [patent_doc_number] => 20170272569 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-09-21 [patent_title] => 'SYSTEM, METHOD, AND COMPUTER PROGRAM PRODUCT FOR CALL TRACKING USING CALLER IDENTIFICATION IN CROSS-CHANNEL MARKETING AUTOMATION MANAGEMENT SUPPORT WITH INTELLIGENT PRIVACY PROTECTION' [patent_app_type] => utility [patent_app_number] => 15/464867 [patent_app_country] => US [patent_app_date] => 2017-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4364 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15464867 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/464867
System, method, and computer program product for call tracking using caller identification in cross-channel marketing automation management support with intelligent privacy protection Mar 20, 2017 Issued
Array ( [id] => 14255059 [patent_doc_number] => 10277743 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-04-30 [patent_title] => Configurable natural language contact flow [patent_app_type] => utility [patent_app_number] => 15/465447 [patent_app_country] => US [patent_app_date] => 2017-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 10976 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15465447 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/465447
Configurable natural language contact flow Mar 20, 2017 Issued
Array ( [id] => 11719261 [patent_doc_number] => 20170187760 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-06-29 [patent_title] => 'CALL PROCESSING METHOD AND CONTROL APPARATUS, AUTOMATIC CALL DISTRIBUTION APPARATUS, AND AGENT TERMINAL' [patent_app_type] => utility [patent_app_number] => 15/457759 [patent_app_country] => US [patent_app_date] => 2017-03-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 9505 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15457759 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/457759
Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal Mar 12, 2017 Issued
Array ( [id] => 11761308 [patent_doc_number] => 20170208178 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-07-20 [patent_title] => 'SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE' [patent_app_type] => utility [patent_app_number] => 15/450883 [patent_app_country] => US [patent_app_date] => 2017-03-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 18853 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15450883 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/450883
System and method for a work distribution service Mar 5, 2017 Issued
Array ( [id] => 12103277 [patent_doc_number] => 09860385 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-01-02 [patent_title] => 'Methods and systems for providing communications services' [patent_app_type] => utility [patent_app_number] => 15/445106 [patent_app_country] => US [patent_app_date] => 2017-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10046 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 236 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15445106 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/445106
Methods and systems for providing communications services Feb 27, 2017 Issued
Array ( [id] => 12297147 [patent_doc_number] => 09936075 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-04-03 [patent_title] => Adaptive occupancy real-time predictive routing [patent_app_type] => utility [patent_app_number] => 15/425803 [patent_app_country] => US [patent_app_date] => 2017-02-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9809 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15425803 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/425803
Adaptive occupancy real-time predictive routing Feb 5, 2017 Issued
Array ( [id] => 11892158 [patent_doc_number] => 09762734 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-09-12 [patent_title] => 'Intermediary device for data message network routing' [patent_app_type] => utility [patent_app_number] => 15/411321 [patent_app_country] => US [patent_app_date] => 2017-01-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 14005 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 264 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15411321 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/411321
Intermediary device for data message network routing Jan 19, 2017 Issued
Array ( [id] => 11856011 [patent_doc_number] => 20170230503 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-08-10 [patent_title] => 'SYSTEM AND METHOD FOR ADVANCED CAMPAIGN MANAGEMENT' [patent_app_type] => utility [patent_app_number] => 15/410846 [patent_app_country] => US [patent_app_date] => 2017-01-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4149 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15410846 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/410846
System and method for advanced campaign management Jan 19, 2017 Issued
Array ( [id] => 11593931 [patent_doc_number] => 20170118343 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-27 [patent_title] => 'METHOD AND SYSTEM FOR INTEGRATING AN INTERACTION MANAGEMENT SYSTEM WITH A BUSINESS RULES MANAGEMENT SYSTEM' [patent_app_type] => utility [patent_app_number] => 15/397661 [patent_app_country] => US [patent_app_date] => 2017-01-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5532 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15397661 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/397661
Method and system for integrating an interaction management system with a business rules management system Jan 2, 2017 Issued
Array ( [id] => 12460665 [patent_doc_number] => 09986098 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-05-29 [patent_title] => Phone dialer selection tool [patent_app_type] => utility [patent_app_number] => 15/397064 [patent_app_country] => US [patent_app_date] => 2017-01-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 10593 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 227 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15397064 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/397064
Phone dialer selection tool Jan 2, 2017 Issued
Array ( [id] => 14335441 [patent_doc_number] => 10298754 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-05-21 [patent_title] => Consumer preference and maintenance interface [patent_app_type] => utility [patent_app_number] => 15/396337 [patent_app_country] => US [patent_app_date] => 2016-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 17438 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15396337 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/396337
Consumer preference and maintenance interface Dec 29, 2016 Issued
Array ( [id] => 12358473 [patent_doc_number] => 09955013 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-04-24 [patent_title] => Techniques for L3 pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 15/395517 [patent_app_country] => US [patent_app_date] => 2016-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5980 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 160 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15395517 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/395517
Techniques for L3 pairing in a contact center system Dec 29, 2016 Issued
Array ( [id] => 11571477 [patent_doc_number] => 20170110121 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-20 [patent_title] => 'FACE-TO-FACE COMMUNICATION ANALYSIS VIA MONO-RECORDING SYSTEM AND METHODS' [patent_app_type] => utility [patent_app_number] => 15/389780 [patent_app_country] => US [patent_app_date] => 2016-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9671 [patent_no_of_claims] => 31 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15389780 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/389780
Face-to-face communication analysis via mono-recording system and methods Dec 22, 2016 Issued
Array ( [id] => 11926790 [patent_doc_number] => 09794387 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-17 [patent_title] => 'Automatically establishing a communication session associated with an event' [patent_app_type] => utility [patent_app_number] => 15/377808 [patent_app_country] => US [patent_app_date] => 2016-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7162 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15377808 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/377808
Automatically establishing a communication session associated with an event Dec 12, 2016 Issued
Array ( [id] => 14369481 [patent_doc_number] => 10306063 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-05-28 [patent_title] => Method and system for omnichannel supervision [patent_app_type] => utility [patent_app_number] => 15/371248 [patent_app_country] => US [patent_app_date] => 2016-12-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4095 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 282 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15371248 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/371248
Method and system for omnichannel supervision Dec 6, 2016 Issued
Array ( [id] => 12804421 [patent_doc_number] => 20180159977 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-07 [patent_title] => OUTBOUND CUSTOMER INTERACTION PAIRING METHODS AND SYSTEMS [patent_app_type] => utility [patent_app_number] => 15/368211 [patent_app_country] => US [patent_app_date] => 2016-12-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10895 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -27 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15368211 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/368211
Outbound customer interaction pairing methods and systems Dec 1, 2016 Issued
Array ( [id] => 11667049 [patent_doc_number] => 20170155769 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-06-01 [patent_title] => 'TECHNIQUES FOR CASE ALLOCATION' [patent_app_type] => utility [patent_app_number] => 15/364699 [patent_app_country] => US [patent_app_date] => 2016-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4715 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15364699 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/364699
Techniques for case allocation Nov 29, 2016 Issued
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