Search

Harry S. Hong

Examiner (ID: 2527)

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2742, 2601, 2899, 2652, 2693
Total Applications
2182
Issued Applications
1903
Pending Applications
109
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12939154 [patent_doc_number] => 09832316 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-11-28 [patent_title] => Customer service model-based call routing and/or scheduling system and method [patent_app_type] => utility [patent_app_number] => 15/348779 [patent_app_country] => US [patent_app_date] => 2016-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 11091 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15348779 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/348779
Customer service model-based call routing and/or scheduling system and method Nov 9, 2016 Issued
Array ( [id] => 11631980 [patent_doc_number] => 20170142169 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-05-18 [patent_title] => 'MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS' [patent_app_type] => utility [patent_app_number] => 15/345371 [patent_app_country] => US [patent_app_date] => 2016-11-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7823 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15345371 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/345371
Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progress Nov 6, 2016 Issued
Array ( [id] => 11832959 [patent_doc_number] => 09729717 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-08-08 [patent_title] => 'Script compliance and agent feedback' [patent_app_type] => utility [patent_app_number] => 15/342482 [patent_app_country] => US [patent_app_date] => 2016-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6841 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 41 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15342482 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/342482
Script compliance and agent feedback Nov 2, 2016 Issued
Array ( [id] => 12013902 [patent_doc_number] => 09807240 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-31 [patent_title] => 'Customer service call processing and support agent access application' [patent_app_type] => utility [patent_app_number] => 15/333386 [patent_app_country] => US [patent_app_date] => 2016-10-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7689 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 126 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15333386 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/333386
Customer service call processing and support agent access application Oct 24, 2016 Issued
Array ( [id] => 12358467 [patent_doc_number] => 09955011 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-04-24 [patent_title] => Systems and methods for providing access to available agent [patent_app_type] => utility [patent_app_number] => 15/293970 [patent_app_country] => US [patent_app_date] => 2016-10-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10600 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15293970 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/293970
Systems and methods for providing access to available agent Oct 13, 2016 Issued
Array ( [id] => 13045425 [patent_doc_number] => 10044861 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-07 [patent_title] => Identification of non-compliant interactions [patent_app_type] => utility [patent_app_number] => 15/286657 [patent_app_country] => US [patent_app_date] => 2016-10-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 6348 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15286657 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/286657
Identification of non-compliant interactions Oct 5, 2016 Issued
Array ( [id] => 12142012 [patent_doc_number] => 20180020095 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-18 [patent_title] => 'ON-TOPIC MONITOR' [patent_app_type] => utility [patent_app_number] => 15/285160 [patent_app_country] => US [patent_app_date] => 2016-10-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9565 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15285160 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/285160
On-topic monitor Oct 3, 2016 Issued
Array ( [id] => 12420033 [patent_doc_number] => 09973631 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-05-15 [patent_title] => History management apparatus, history management method and history management program [patent_app_type] => utility [patent_app_number] => 15/272009 [patent_app_country] => US [patent_app_date] => 2016-09-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5191 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15272009 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/272009
History management apparatus, history management method and history management program Sep 20, 2016 Issued
Array ( [id] => 12013899 [patent_doc_number] => 09807236 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-10-31 [patent_title] => 'System and method for client interaction application integration' [patent_app_type] => utility [patent_app_number] => 15/271168 [patent_app_country] => US [patent_app_date] => 2016-09-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 17863 [patent_no_of_claims] => 2 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 393 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15271168 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/271168
System and method for client interaction application integration Sep 19, 2016 Issued
Array ( [id] => 12215989 [patent_doc_number] => 09912815 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-03-06 [patent_title] => 'System and method for performance-based routing of interactions in a contact center' [patent_app_type] => utility [patent_app_number] => 15/268513 [patent_app_country] => US [patent_app_date] => 2016-09-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 12 [patent_no_of_words] => 10758 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15268513 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/268513
System and method for performance-based routing of interactions in a contact center Sep 15, 2016 Issued
Array ( [id] => 13684973 [patent_doc_number] => 20160381223 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-29 [patent_title] => INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE [patent_app_type] => utility [patent_app_number] => 15/261826 [patent_app_country] => US [patent_app_date] => 2016-09-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8996 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 83 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15261826 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/261826
Interaction request processing according to client pre-configured schedule Sep 8, 2016 Issued
Array ( [id] => 12957085 [patent_doc_number] => 09838539 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-12-05 [patent_title] => Limiting contact in a networked contact center environment [patent_app_type] => utility [patent_app_number] => 15/250126 [patent_app_country] => US [patent_app_date] => 2016-08-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 17 [patent_no_of_words] => 9873 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15250126 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/250126
Limiting contact in a networked contact center environment Aug 28, 2016 Issued
Array ( [id] => 11461140 [patent_doc_number] => 20170055047 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-23 [patent_title] => 'OPERATING A NETWORK NODE' [patent_app_type] => utility [patent_app_number] => 15/239401 [patent_app_country] => US [patent_app_date] => 2016-08-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5080 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239401 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239401
Operating a network node Aug 16, 2016 Issued
Array ( [id] => 11316785 [patent_doc_number] => 20160352896 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-01 [patent_title] => 'SYSTEM AND METHOD FOR AUTOMATIC CALL SCHEDULING' [patent_app_type] => utility [patent_app_number] => 15/236167 [patent_app_country] => US [patent_app_date] => 2016-08-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 5360 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15236167 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/236167
System and method for automatic call scheduling Aug 11, 2016 Issued
Array ( [id] => 12020835 [patent_doc_number] => 09813561 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-11-07 [patent_title] => 'Methods and apparatus for transferring an established communication session in a telecommunications network' [patent_app_type] => utility [patent_app_number] => 15/232614 [patent_app_country] => US [patent_app_date] => 2016-08-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 15469 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 206 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15232614 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/232614
Methods and apparatus for transferring an established communication session in a telecommunications network Aug 8, 2016 Issued
Array ( [id] => 11274972 [patent_doc_number] => 20160337519 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-11-17 [patent_title] => 'RESPONSIVE COMMUNICATION SYSTEM FOR ANALYZED MULTICHANNEL ELECTRONIC COMMUNICATION' [patent_app_type] => utility [patent_app_number] => 15/224002 [patent_app_country] => US [patent_app_date] => 2016-07-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 17099 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15224002 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/224002
Responsive communication system for analyzed multichannel electronic communication Jul 28, 2016 Issued
Array ( [id] => 13394933 [patent_doc_number] => 20180249009 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-30 [patent_title] => ACD SYSTEM, INCOMING-CALL ORDER NOTIFICATION METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM [patent_app_type] => utility [patent_app_number] => 15/754379 [patent_app_country] => US [patent_app_date] => 2016-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6803 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15754379 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/754379
ACD system, incoming-call order notification method, and non-transitory computer readable medium Jul 26, 2016 Issued
Array ( [id] => 11412874 [patent_doc_number] => 09560198 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-01-31 [patent_title] => 'Identifying and filtering incoming telephone calls to enhance privacy' [patent_app_type] => utility [patent_app_number] => 15/212185 [patent_app_country] => US [patent_app_date] => 2016-07-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 11343 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15212185 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/212185
Identifying and filtering incoming telephone calls to enhance privacy Jul 14, 2016 Issued
Array ( [id] => 11646393 [patent_doc_number] => 09667795 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-05-30 [patent_title] => 'Dynamic occupancy predictive routing and methods' [patent_app_type] => utility [patent_app_number] => 15/211955 [patent_app_country] => US [patent_app_date] => 2016-07-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 11522 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15211955 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/211955
Dynamic occupancy predictive routing and methods Jul 14, 2016 Issued
Array ( [id] => 13245505 [patent_doc_number] => 10135976 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-11-20 [patent_title] => Identifying and filtering incoming telephone calls to enhance privacy [patent_app_type] => utility [patent_app_number] => 15/208004 [patent_app_country] => US [patent_app_date] => 2016-07-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 8461 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15208004 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/208004
Identifying and filtering incoming telephone calls to enhance privacy Jul 11, 2016 Issued
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