Search

Harry S. Hong

Examiner (ID: 2527)

Most Active Art Unit
2652
Art Unit(s)
2642, 2614, 2742, 2601, 2899, 2652, 2693
Total Applications
2182
Issued Applications
1903
Pending Applications
109
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 11905285 [patent_doc_number] => 09774737 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-09-26 [patent_title] => 'System and method for customer experience management' [patent_app_type] => utility [patent_app_number] => 15/206501 [patent_app_country] => US [patent_app_date] => 2016-07-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 35 [patent_no_of_words] => 13063 [patent_no_of_claims] => 34 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 154 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15206501 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/206501
System and method for customer experience management Jul 10, 2016 Issued
Array ( [id] => 11126240 [patent_doc_number] => 20160323215 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-11-03 [patent_title] => 'SYSTEM AND METHOD FOR AUTOMATED CHAT TESTING' [patent_app_type] => utility [patent_app_number] => 15/207483 [patent_app_country] => US [patent_app_date] => 2016-07-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8297 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15207483 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/207483
System and method for automated chat testing Jul 10, 2016 Issued
Array ( [id] => 11511790 [patent_doc_number] => 09602967 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-03-21 [patent_title] => 'Location derived presence information' [patent_app_type] => utility [patent_app_number] => 15/200819 [patent_app_country] => US [patent_app_date] => 2016-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 1998 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15200819 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/200819
Location derived presence information Jun 30, 2016 Issued
Array ( [id] => 11511790 [patent_doc_number] => 09602967 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-03-21 [patent_title] => 'Location derived presence information' [patent_app_type] => utility [patent_app_number] => 15/200819 [patent_app_country] => US [patent_app_date] => 2016-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 1998 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15200819 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/200819
Location derived presence information Jun 30, 2016 Issued
Array ( [id] => 11354841 [patent_doc_number] => 20160373582 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-22 [patent_title] => 'COMMUNICATION SYSTEM FOR DETERMINING QUEUE USING CONTEXTUAL DATA' [patent_app_type] => utility [patent_app_number] => 15/199945 [patent_app_country] => US [patent_app_date] => 2016-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 10641 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 8 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15199945 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/199945
Communication system for determining queue using contextual data Jun 29, 2016 Issued
Array ( [id] => 11616760 [patent_doc_number] => 09654631 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-05-16 [patent_title] => 'Automatic language selection for interactive voice response system' [patent_app_type] => utility [patent_app_number] => 15/192846 [patent_app_country] => US [patent_app_date] => 2016-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6825 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15192846 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/192846
Automatic language selection for interactive voice response system Jun 23, 2016 Issued
Array ( [id] => 11354840 [patent_doc_number] => 20160373581 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-22 [patent_title] => 'DIRECT ENGAGEMENT AND DEVICE ASSISTED CALLER AUTHENTICATION USING A DYNAMIC PHONE NUMBER' [patent_app_type] => utility [patent_app_number] => 15/189813 [patent_app_country] => US [patent_app_date] => 2016-06-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 33 [patent_figures_cnt] => 33 [patent_no_of_words] => 20117 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15189813 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/189813
Direct engagement and device assisted caller authentication using a dynamic phone number Jun 21, 2016 Issued
Array ( [id] => 11688345 [patent_doc_number] => 09686401 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-06-20 [patent_title] => 'Reduction in network congestion' [patent_app_type] => utility [patent_app_number] => 15/188245 [patent_app_country] => US [patent_app_date] => 2016-06-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 28885 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15188245 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/188245
Reduction in network congestion Jun 20, 2016 Issued
Array ( [id] => 11412872 [patent_doc_number] => 09560197 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-01-31 [patent_title] => 'Method and system for informing a user that a call is no longer on hold' [patent_app_type] => utility [patent_app_number] => 15/173076 [patent_app_country] => US [patent_app_date] => 2016-06-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 5865 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15173076 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/173076
Method and system for informing a user that a call is no longer on hold Jun 2, 2016 Issued
Array ( [id] => 11080608 [patent_doc_number] => 20160277573 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-22 [patent_title] => 'Identifying and Filtering Incoming Telephone Calls to Enhance Privacy' [patent_app_type] => utility [patent_app_number] => 15/169615 [patent_app_country] => US [patent_app_date] => 2016-05-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 8523 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15169615 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/169615
Identifying and filtering incoming telephone calls to enhance privacy May 30, 2016 Issued
Array ( [id] => 11064780 [patent_doc_number] => 20160261744 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-08 [patent_title] => 'Managing interactive communications campaigns with customer recovery' [patent_app_type] => utility [patent_app_number] => 15/156270 [patent_app_country] => US [patent_app_date] => 2016-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10935 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15156270 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/156270
Managing interactive communications campaigns with customer recovery May 15, 2016 Issued
Array ( [id] => 11616761 [patent_doc_number] => 09654633 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-05-16 [patent_title] => 'Distributed constraint-based optimized routing of interactions' [patent_app_type] => utility [patent_app_number] => 15/151477 [patent_app_country] => US [patent_app_date] => 2016-05-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 19254 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15151477 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/151477
Distributed constraint-based optimized routing of interactions May 9, 2016 Issued
Array ( [id] => 11354843 [patent_doc_number] => 20160373584 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-22 [patent_title] => 'SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR PERFORMING CALL SWAP' [patent_app_type] => utility [patent_app_number] => 15/139736 [patent_app_country] => US [patent_app_date] => 2016-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6575 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15139736 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/139736
Systems, methods and computer program products for performing call swap Apr 26, 2016 Issued
Array ( [id] => 11037435 [patent_doc_number] => 20160234391 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-08-11 [patent_title] => 'SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE' [patent_app_type] => utility [patent_app_number] => 15/099931 [patent_app_country] => US [patent_app_date] => 2016-04-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 18820 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15099931 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/099931
System and method for a work distribution service Apr 14, 2016 Issued
Array ( [id] => 11565912 [patent_doc_number] => 09628519 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-04-18 [patent_title] => 'Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal' [patent_app_type] => utility [patent_app_number] => 15/095814 [patent_app_country] => US [patent_app_date] => 2016-04-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 9486 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 175 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15095814 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/095814
Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal Apr 10, 2016 Issued
Array ( [id] => 11819173 [patent_doc_number] => 09723147 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-08-01 [patent_title] => 'Method and system for a scalable computer-telephony integration system' [patent_app_type] => utility [patent_app_number] => 15/075685 [patent_app_country] => US [patent_app_date] => 2016-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 24012 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 237 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15075685 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/075685
Method and system for a scalable computer-telephony integration system Mar 20, 2016 Issued
Array ( [id] => 11008290 [patent_doc_number] => 20160205243 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-07-14 [patent_title] => 'CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AUDIO ON HOLD' [patent_app_type] => utility [patent_app_number] => 15/076574 [patent_app_country] => US [patent_app_date] => 2016-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3411 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15076574 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/076574
Customer relationship management (CRM) audio on hold Mar 20, 2016 Issued
Array ( [id] => 11008290 [patent_doc_number] => 20160205243 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-07-14 [patent_title] => 'CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AUDIO ON HOLD' [patent_app_type] => utility [patent_app_number] => 15/076574 [patent_app_country] => US [patent_app_date] => 2016-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3411 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15076574 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/076574
Customer relationship management (CRM) audio on hold Mar 20, 2016 Issued
Array ( [id] => 11525716 [patent_doc_number] => 09609139 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-03-28 [patent_title] => 'Methods and systems for providing telecommunications services' [patent_app_type] => utility [patent_app_number] => 15/053885 [patent_app_country] => US [patent_app_date] => 2016-02-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10046 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 258 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15053885 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/053885
Methods and systems for providing telecommunications services Feb 24, 2016 Issued
Array ( [id] => 11030079 [patent_doc_number] => 20160227036 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-08-04 [patent_title] => 'DISTRESS ANALYSIS OF MONO-RECORDING SYSTEM AND METHODS' [patent_app_type] => utility [patent_app_number] => 15/046635 [patent_app_country] => US [patent_app_date] => 2016-02-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9016 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15046635 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/046635
Distress analysis of mono-recording system and methods Feb 17, 2016 Issued
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