Search

Harry S. Hong

Examiner (ID: 231, Phone: (571)272-7485 , Office: P/2652 )

Most Active Art Unit
2652
Art Unit(s)
2742, 2614, 2642, 2601, 2652, 2693, 2899
Total Applications
2180
Issued Applications
1904
Pending Applications
107
Abandoned Applications
177

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18229237 [patent_doc_number] => 20230068231 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-02 [patent_title] => AUDIO-BASED POLLING DURING A CONFERENCE CALL DISCUSSION [patent_app_type] => utility [patent_app_number] => 17/538599 [patent_app_country] => US [patent_app_date] => 2021-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16697 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 128 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17538599 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/538599
Audio-based polling during a conference call discussion Nov 29, 2021 Issued
Array ( [id] => 17834888 [patent_doc_number] => 20220272192 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-25 [patent_title] => DETECTING AND MITIGATING EFFECTS OF UNAUTHORIZED TELEPHONE NUMBER SPOOFING [patent_app_type] => utility [patent_app_number] => 17/538786 [patent_app_country] => US [patent_app_date] => 2021-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12198 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17538786 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/538786
Detecting and mitigating effects of unauthorized telephone number spoofing Nov 29, 2021 Issued
Array ( [id] => 18358707 [patent_doc_number] => 11647119 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-05-09 [patent_title] => Techniques for behavioral pairing in a contact center system [patent_app_type] => utility [patent_app_number] => 17/537966 [patent_app_country] => US [patent_app_date] => 2021-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 14113 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 200 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17537966 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/537966
Techniques for behavioral pairing in a contact center system Nov 29, 2021 Issued
Array ( [id] => 18968666 [patent_doc_number] => 11902468 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-02-13 [patent_title] => Intelligent matching of a user to an agent for a communication session [patent_app_type] => utility [patent_app_number] => 17/455987 [patent_app_country] => US [patent_app_date] => 2021-11-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8277 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17455987 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/455987
Intelligent matching of a user to an agent for a communication session Nov 21, 2021 Issued
Array ( [id] => 19030972 [patent_doc_number] => 11930345 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-03-12 [patent_title] => Speaker and terminal device [patent_app_type] => utility [patent_app_number] => 17/525928 [patent_app_country] => US [patent_app_date] => 2021-11-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 3881 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17525928 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/525928
Speaker and terminal device Nov 13, 2021 Issued
Array ( [id] => 18119713 [patent_doc_number] => 11551108 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-10 [patent_title] => System and method for managing routing of customer calls to agents [patent_app_type] => utility [patent_app_number] => 17/521752 [patent_app_country] => US [patent_app_date] => 2021-11-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23901 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 167 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17521752 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/521752
System and method for managing routing of customer calls to agents Nov 7, 2021 Issued
Array ( [id] => 17432872 [patent_doc_number] => 20220060582 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-24 [patent_title] => TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 17/518418 [patent_app_country] => US [patent_app_date] => 2021-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7619 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 158 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17518418 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/518418
Techniques for decisioning behavioral pairing in a task assignment system Nov 2, 2021 Issued
Array ( [id] => 18984710 [patent_doc_number] => 11909912 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-20 [patent_title] => Methods and apparatus for call traffic anomaly mitigation [patent_app_type] => utility [patent_app_number] => 17/510589 [patent_app_country] => US [patent_app_date] => 2021-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5777 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 141 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17510589 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/510589
Methods and apparatus for call traffic anomaly mitigation Oct 25, 2021 Issued
Array ( [id] => 17402593 [patent_doc_number] => 20220044684 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-10 [patent_title] => AUTOMATED CALLING SYSTEM [patent_app_type] => utility [patent_app_number] => 17/505913 [patent_app_country] => US [patent_app_date] => 2021-10-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12059 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17505913 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/505913
Automated calling system Oct 19, 2021 Issued
Array ( [id] => 17942850 [patent_doc_number] => 11477322 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-10-18 [patent_title] => System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center [patent_app_type] => utility [patent_app_number] => 17/503372 [patent_app_country] => US [patent_app_date] => 2021-10-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 20 [patent_no_of_words] => 10074 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 263 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17503372 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/503372
System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center Oct 17, 2021 Issued
Array ( [id] => 17538107 [patent_doc_number] => 20220116716 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-04-14 [patent_title] => METHOD FOR TRANSMITTING INFORMATION RELATING TO A HEARING DEVICE TO AN EXTERNAL DEVICE, HEARING DEVICE AND EXTERNAL DEVICE FOR CARRYING OUT THE METHOD [patent_app_type] => utility [patent_app_number] => 17/450315 [patent_app_country] => US [patent_app_date] => 2021-10-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7278 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 93 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17450315 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/450315
Method for transmitting information relating to a hearing device to an external device, hearing device and external device for carrying out the method Oct 7, 2021 Issued
Array ( [id] => 18054967 [patent_doc_number] => 11528365 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-12-13 [patent_title] => Facilitation of communication among individuals waiting in a contact center queue [patent_app_type] => utility [patent_app_number] => 17/490202 [patent_app_country] => US [patent_app_date] => 2021-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 9017 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 136 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17490202 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/490202
Facilitation of communication among individuals waiting in a contact center queue Sep 29, 2021 Issued
Array ( [id] => 18263946 [patent_doc_number] => 11611657 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-03-21 [patent_title] => AI-based compliance and preference system [patent_app_type] => utility [patent_app_number] => 17/488991 [patent_app_country] => US [patent_app_date] => 2021-09-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 19906 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17488991 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/488991
AI-based compliance and preference system Sep 28, 2021 Issued
Array ( [id] => 17348290 [patent_doc_number] => 20220014621 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-13 [patent_title] => Systems and methods for blockchain wireless services in a controlled environment [patent_app_type] => utility [patent_app_number] => 17/485465 [patent_app_country] => US [patent_app_date] => 2021-09-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3640 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -33 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17485465 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/485465
Systems and methods for blockchain wireless services in a controlled environment Sep 25, 2021 Issued
Array ( [id] => 17849065 [patent_doc_number] => 11438458 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-09-06 [patent_title] => System and method for improvements to pre-processing of data for forecasting [patent_app_type] => utility [patent_app_number] => 17/474791 [patent_app_country] => US [patent_app_date] => 2021-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11234 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17474791 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/474791
System and method for improvements to pre-processing of data for forecasting Sep 13, 2021 Issued
Array ( [id] => 18237626 [patent_doc_number] => 20230069936 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-09 [patent_title] => SYSTEMS AND METHODS FOR COORDINATING AN IMPROMPTU VOICE MEETING IN AN AUTOMATED CALL DISTRIBUTION SYSTEM [patent_app_type] => utility [patent_app_number] => 17/470198 [patent_app_country] => US [patent_app_date] => 2021-09-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6348 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 158 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17470198 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/470198
Systems and methods for coordinating an impromptu voice meeting in an automated call distribution system Sep 8, 2021 Issued
Array ( [id] => 17826885 [patent_doc_number] => 11431849 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-08-30 [patent_title] => Context-aware redirection from telephony environment to messaging environment [patent_app_type] => utility [patent_app_number] => 17/469408 [patent_app_country] => US [patent_app_date] => 2021-09-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11831 [patent_no_of_claims] => 48 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17469408 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/469408
Context-aware redirection from telephony environment to messaging environment Sep 7, 2021 Issued
Array ( [id] => 17403984 [patent_doc_number] => 20220046075 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-10 [patent_title] => SYSTEMS AND METHODS FOR OPTIMIZATION OF TRANSMISSION OF REAL-TIME DATA VIA NETWORK LABELING [patent_app_type] => utility [patent_app_number] => 17/463449 [patent_app_country] => US [patent_app_date] => 2021-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8871 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17463449 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/463449
Systems and methods for optimization of transmission of real-time data via network labeling Aug 30, 2021 Issued
Array ( [id] => 17684307 [patent_doc_number] => 11368577 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-06-21 [patent_title] => Message back system [patent_app_type] => utility [patent_app_number] => 17/409028 [patent_app_country] => US [patent_app_date] => 2021-08-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 5806 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17409028 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/409028
Message back system Aug 22, 2021 Issued
Array ( [id] => 18054966 [patent_doc_number] => 11528364 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-12-13 [patent_title] => Machine learning system for routing optimization based on historical performance data [patent_app_type] => utility [patent_app_number] => 17/408993 [patent_app_country] => US [patent_app_date] => 2021-08-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8607 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 176 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17408993 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/408993
Machine learning system for routing optimization based on historical performance data Aug 22, 2021 Issued
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