Search

Hien Ngoc Nguyen

Examiner (ID: 6710, Phone: (571)270-7031 , Office: P/3777 )

Most Active Art Unit
3777
Art Unit(s)
3793, 4158, 3797, 3777, 3798, 3768, 3737
Total Applications
876
Issued Applications
424
Pending Applications
115
Abandoned Applications
364

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 10591705 [patent_doc_number] => 09313332 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-04-12 [patent_title] => 'Routing user communications to agents' [patent_app_type] => utility [patent_app_number] => 14/051901 [patent_app_country] => US [patent_app_date] => 2013-10-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 39172 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 314 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14051901 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/051901
Routing user communications to agents Oct 10, 2013 Issued
Array ( [id] => 10113089 [patent_doc_number] => 09148512 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-09-29 [patent_title] => 'Routing user communications to agents' [patent_app_type] => utility [patent_app_number] => 14/051937 [patent_app_country] => US [patent_app_date] => 2013-10-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 33443 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 281 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14051937 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/051937
Routing user communications to agents Oct 10, 2013 Issued
Array ( [id] => 10618837 [patent_doc_number] => 09338295 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-05-10 [patent_title] => 'Dynamic modification of automated communication systems' [patent_app_type] => utility [patent_app_number] => 14/039234 [patent_app_country] => US [patent_app_date] => 2013-09-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7468 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14039234 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/039234
Dynamic modification of automated communication systems Sep 26, 2013 Issued
Array ( [id] => 9930348 [patent_doc_number] => 20150078540 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-03-19 [patent_title] => 'SYSTEM FOR AND METHOD OF RECYCLING NUMBERS SEAMLESSLY' [patent_app_type] => utility [patent_app_number] => 14/031983 [patent_app_country] => US [patent_app_date] => 2013-09-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 11281 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14031983 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/031983
System for and method of recycling numbers seamlessly Sep 18, 2013 Issued
Array ( [id] => 9369322 [patent_doc_number] => 20140079195 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-03-20 [patent_title] => 'METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LANGUAGE QUERIES' [patent_app_type] => utility [patent_app_number] => 14/029672 [patent_app_country] => US [patent_app_date] => 2013-09-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 4057 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14029672 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/029672
Method and apparatus for predicting intent in IVR using natural language queries Sep 16, 2013 Issued
Array ( [id] => 11266981 [patent_doc_number] => 09491297 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-11-08 [patent_title] => 'Methods and systems for managing telecommunications' [patent_app_type] => utility [patent_app_number] => 14/014855 [patent_app_country] => US [patent_app_date] => 2013-08-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8989 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 207 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14014855 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/014855
Methods and systems for managing telecommunications Aug 29, 2013 Issued
Array ( [id] => 9329636 [patent_doc_number] => 20140056418 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-02-27 [patent_title] => 'SYSTEM AND METHOD PROVIDING MULTI-MODALITY INTERACTION OVER VOICE CHANNEL BETWEEN COMMUNICATION DEVICES' [patent_app_type] => utility [patent_app_number] => 13/970909 [patent_app_country] => US [patent_app_date] => 2013-08-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4886 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13970909 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/970909
System and method providing multi-modality interaction over voice channel between communication devices Aug 19, 2013 Issued
Array ( [id] => 10005204 [patent_doc_number] => 09049311 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-06-02 [patent_title] => 'Automated voice call transcription and data record integration' [patent_app_type] => utility [patent_app_number] => 13/969000 [patent_app_country] => US [patent_app_date] => 2013-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 5964 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 142 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13969000 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/969000
Automated voice call transcription and data record integration Aug 15, 2013 Issued
Array ( [id] => 9305569 [patent_doc_number] => 20140044243 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-02-13 [patent_title] => 'METHOD AND APPARATUS FOR INTENT PREDICTION AND PROACTIVE SERVICE OFFERING' [patent_app_type] => utility [patent_app_number] => 13/961675 [patent_app_country] => US [patent_app_date] => 2013-08-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4133 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13961675 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/961675
Method and apparatus for intent prediction and proactive service offering Aug 6, 2013 Issued
Array ( [id] => 10330453 [patent_doc_number] => 20150215457 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-07-30 [patent_title] => 'GUIDE SERVICE METHOD AND DEVICE APPLIED TO SAME' [patent_app_type] => utility [patent_app_number] => 14/418692 [patent_app_country] => US [patent_app_date] => 2013-07-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6812 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14418692 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/418692
GUIDE SERVICE METHOD AND DEVICE APPLIED TO SAME Jul 29, 2013 Abandoned
Array ( [id] => 11490272 [patent_doc_number] => 09596351 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-03-14 [patent_title] => 'System and method for augmenting features of visual voice mail' [patent_app_type] => utility [patent_app_number] => 13/936755 [patent_app_country] => US [patent_app_date] => 2013-07-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10389 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13936755 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/936755
System and method for augmenting features of visual voice mail Jul 7, 2013 Issued
Array ( [id] => 9457233 [patent_doc_number] => 08718251 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-05-06 [patent_title] => 'Party information for data-capable communication device' [patent_app_type] => utility [patent_app_number] => 13/934764 [patent_app_country] => US [patent_app_date] => 2013-07-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 15 [patent_no_of_words] => 11824 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13934764 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/934764
Party information for data-capable communication device Jul 2, 2013 Issued
Array ( [id] => 9204411 [patent_doc_number] => 20140003588 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-01-02 [patent_title] => 'COMMUNICATIONS PROCESS OF AN AUDIOVISUAL MESSAGE, AND COMMUNICATIONS SYSTEM' [patent_app_type] => utility [patent_app_number] => 13/922708 [patent_app_country] => US [patent_app_date] => 2013-06-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 8767 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13922708 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/922708
Communications process of an audiovisual message, and communications system Jun 19, 2013 Issued
Array ( [id] => 10771641 [patent_doc_number] => 20160117797 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-04-28 [patent_title] => 'Image Processing Apparatus and Image Processing Method' [patent_app_type] => utility [patent_app_number] => 14/896160 [patent_app_country] => US [patent_app_date] => 2013-06-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 11837 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14896160 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/896160
Image Processing Apparatus and Image Processing Method Jun 5, 2013 Abandoned
Array ( [id] => 9070356 [patent_doc_number] => 20130262112 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-10-03 [patent_title] => 'METHOD AND SYSTEM FOR USING CONVERSATIONAL BIOMETRICS AND SPEAKER IDENTIFICATION/VERIFICATION TO FILTER VOICE STREAMS' [patent_app_type] => utility [patent_app_number] => 13/901098 [patent_app_country] => US [patent_app_date] => 2013-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7258 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13901098 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/901098
Method and system for using conversational biometrics and speaker identification/verification to filter voice streams May 22, 2013 Issued
Array ( [id] => 9173400 [patent_doc_number] => 20130315385 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-11-28 [patent_title] => 'SPEECH RECOGNITION BASED QUERY METHOD AND APPARATUS' [patent_app_type] => utility [patent_app_number] => 13/899110 [patent_app_country] => US [patent_app_date] => 2013-05-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3457 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13899110 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/899110
SPEECH RECOGNITION BASED QUERY METHOD AND APPARATUS May 20, 2013 Abandoned
Array ( [id] => 9846423 [patent_doc_number] => 08948352 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-02-03 [patent_title] => 'Multi-channel interactive message response system' [patent_app_type] => utility [patent_app_number] => 13/899415 [patent_app_country] => US [patent_app_date] => 2013-05-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 44 [patent_figures_cnt] => 44 [patent_no_of_words] => 13740 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 223 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13899415 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/899415
Multi-channel interactive message response system May 20, 2013 Issued
Array ( [id] => 10624114 [patent_doc_number] => 09343061 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-05-17 [patent_title] => 'Method and apparatus for converting text information' [patent_app_type] => utility [patent_app_number] => 13/896909 [patent_app_country] => US [patent_app_date] => 2013-05-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 4 [patent_no_of_words] => 2807 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 168 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13896909 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/896909
Method and apparatus for converting text information May 16, 2013 Issued
Array ( [id] => 10029770 [patent_doc_number] => 09071689 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-06-30 [patent_title] => 'Message backup facilities' [patent_app_type] => utility [patent_app_number] => 13/891226 [patent_app_country] => US [patent_app_date] => 2013-05-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 17704 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 246 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13891226 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/891226
Message backup facilities May 9, 2013 Issued
Array ( [id] => 10925451 [patent_doc_number] => 20140328472 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-11-06 [patent_title] => 'System for Managing Spontaneous Vocal Communication' [patent_app_type] => utility [patent_app_number] => 13/887616 [patent_app_country] => US [patent_app_date] => 2013-05-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 13239 [patent_no_of_claims] => 39 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13887616 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/887616
System for Managing Spontaneous Vocal Communication May 5, 2013 Abandoned
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