
Hien Ngoc Nguyen
Examiner (ID: 6710, Phone: (571)270-7031 , Office: P/3777 )
| Most Active Art Unit | 3777 |
| Art Unit(s) | 3793, 4158, 3797, 3777, 3798, 3768, 3737 |
| Total Applications | 876 |
| Issued Applications | 424 |
| Pending Applications | 115 |
| Abandoned Applications | 364 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 10591705
[patent_doc_number] => 09313332
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2016-04-12
[patent_title] => 'Routing user communications to agents'
[patent_app_type] => utility
[patent_app_number] => 14/051901
[patent_app_country] => US
[patent_app_date] => 2013-10-11
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 20
[patent_figures_cnt] => 20
[patent_no_of_words] => 39172
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 314
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14051901
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/051901 | Routing user communications to agents | Oct 10, 2013 | Issued |
Array
(
[id] => 10113089
[patent_doc_number] => 09148512
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2015-09-29
[patent_title] => 'Routing user communications to agents'
[patent_app_type] => utility
[patent_app_number] => 14/051937
[patent_app_country] => US
[patent_app_date] => 2013-10-11
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 20
[patent_figures_cnt] => 20
[patent_no_of_words] => 33443
[patent_no_of_claims] => 23
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 281
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14051937
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/051937 | Routing user communications to agents | Oct 10, 2013 | Issued |
Array
(
[id] => 10618837
[patent_doc_number] => 09338295
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2016-05-10
[patent_title] => 'Dynamic modification of automated communication systems'
[patent_app_type] => utility
[patent_app_number] => 14/039234
[patent_app_country] => US
[patent_app_date] => 2013-09-27
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 7468
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 122
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14039234
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/039234 | Dynamic modification of automated communication systems | Sep 26, 2013 | Issued |
Array
(
[id] => 9930348
[patent_doc_number] => 20150078540
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-03-19
[patent_title] => 'SYSTEM FOR AND METHOD OF RECYCLING NUMBERS SEAMLESSLY'
[patent_app_type] => utility
[patent_app_number] => 14/031983
[patent_app_country] => US
[patent_app_date] => 2013-09-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 11281
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14031983
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/031983 | System for and method of recycling numbers seamlessly | Sep 18, 2013 | Issued |
Array
(
[id] => 9369322
[patent_doc_number] => 20140079195
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-03-20
[patent_title] => 'METHOD AND APPARATUS FOR PREDICTING INTENT IN IVR USING NATURAL LANGUAGE QUERIES'
[patent_app_type] => utility
[patent_app_number] => 14/029672
[patent_app_country] => US
[patent_app_date] => 2013-09-17
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 4057
[patent_no_of_claims] => 22
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14029672
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/029672 | Method and apparatus for predicting intent in IVR using natural language queries | Sep 16, 2013 | Issued |
Array
(
[id] => 11266981
[patent_doc_number] => 09491297
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2016-11-08
[patent_title] => 'Methods and systems for managing telecommunications'
[patent_app_type] => utility
[patent_app_number] => 14/014855
[patent_app_country] => US
[patent_app_date] => 2013-08-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 8989
[patent_no_of_claims] => 16
[patent_no_of_ind_claims] => 5
[patent_words_short_claim] => 207
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14014855
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/014855 | Methods and systems for managing telecommunications | Aug 29, 2013 | Issued |
Array
(
[id] => 9329636
[patent_doc_number] => 20140056418
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-02-27
[patent_title] => 'SYSTEM AND METHOD PROVIDING MULTI-MODALITY INTERACTION OVER VOICE CHANNEL BETWEEN COMMUNICATION DEVICES'
[patent_app_type] => utility
[patent_app_number] => 13/970909
[patent_app_country] => US
[patent_app_date] => 2013-08-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 4886
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13970909
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/970909 | System and method providing multi-modality interaction over voice channel between communication devices | Aug 19, 2013 | Issued |
Array
(
[id] => 10005204
[patent_doc_number] => 09049311
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2015-06-02
[patent_title] => 'Automated voice call transcription and data record integration'
[patent_app_type] => utility
[patent_app_number] => 13/969000
[patent_app_country] => US
[patent_app_date] => 2013-08-16
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 10
[patent_figures_cnt] => 10
[patent_no_of_words] => 5964
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 142
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13969000
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/969000 | Automated voice call transcription and data record integration | Aug 15, 2013 | Issued |
Array
(
[id] => 9305569
[patent_doc_number] => 20140044243
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-02-13
[patent_title] => 'METHOD AND APPARATUS FOR INTENT PREDICTION AND PROACTIVE SERVICE OFFERING'
[patent_app_type] => utility
[patent_app_number] => 13/961675
[patent_app_country] => US
[patent_app_date] => 2013-08-07
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 4133
[patent_no_of_claims] => 29
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13961675
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/961675 | Method and apparatus for intent prediction and proactive service offering | Aug 6, 2013 | Issued |
Array
(
[id] => 10330453
[patent_doc_number] => 20150215457
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-07-30
[patent_title] => 'GUIDE SERVICE METHOD AND DEVICE APPLIED TO SAME'
[patent_app_type] => utility
[patent_app_number] => 14/418692
[patent_app_country] => US
[patent_app_date] => 2013-07-30
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 6
[patent_no_of_words] => 6812
[patent_no_of_claims] => 8
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14418692
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/418692 | GUIDE SERVICE METHOD AND DEVICE APPLIED TO SAME | Jul 29, 2013 | Abandoned |
Array
(
[id] => 11490272
[patent_doc_number] => 09596351
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2017-03-14
[patent_title] => 'System and method for augmenting features of visual voice mail'
[patent_app_type] => utility
[patent_app_number] => 13/936755
[patent_app_country] => US
[patent_app_date] => 2013-07-08
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
[patent_figures_cnt] => 11
[patent_no_of_words] => 10389
[patent_no_of_claims] => 16
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 115
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13936755
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/936755 | System and method for augmenting features of visual voice mail | Jul 7, 2013 | Issued |
Array
(
[id] => 9457233
[patent_doc_number] => 08718251
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2014-05-06
[patent_title] => 'Party information for data-capable communication device'
[patent_app_type] => utility
[patent_app_number] => 13/934764
[patent_app_country] => US
[patent_app_date] => 2013-07-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 12
[patent_figures_cnt] => 15
[patent_no_of_words] => 11824
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 132
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13934764
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/934764 | Party information for data-capable communication device | Jul 2, 2013 | Issued |
Array
(
[id] => 9204411
[patent_doc_number] => 20140003588
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-01-02
[patent_title] => 'COMMUNICATIONS PROCESS OF AN AUDIOVISUAL MESSAGE, AND COMMUNICATIONS SYSTEM'
[patent_app_type] => utility
[patent_app_number] => 13/922708
[patent_app_country] => US
[patent_app_date] => 2013-06-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 4
[patent_no_of_words] => 8767
[patent_no_of_claims] => 16
[patent_no_of_ind_claims] => 6
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13922708
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/922708 | Communications process of an audiovisual message, and communications system | Jun 19, 2013 | Issued |
Array
(
[id] => 10771641
[patent_doc_number] => 20160117797
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-04-28
[patent_title] => 'Image Processing Apparatus and Image Processing Method'
[patent_app_type] => utility
[patent_app_number] => 14/896160
[patent_app_country] => US
[patent_app_date] => 2013-06-06
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 17
[patent_figures_cnt] => 17
[patent_no_of_words] => 11837
[patent_no_of_claims] => 10
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14896160
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/896160 | Image Processing Apparatus and Image Processing Method | Jun 5, 2013 | Abandoned |
Array
(
[id] => 9070356
[patent_doc_number] => 20130262112
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2013-10-03
[patent_title] => 'METHOD AND SYSTEM FOR USING CONVERSATIONAL BIOMETRICS AND SPEAKER IDENTIFICATION/VERIFICATION TO FILTER VOICE STREAMS'
[patent_app_type] => utility
[patent_app_number] => 13/901098
[patent_app_country] => US
[patent_app_date] => 2013-05-23
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 7258
[patent_no_of_claims] => 14
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13901098
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/901098 | Method and system for using conversational biometrics and speaker identification/verification to filter voice streams | May 22, 2013 | Issued |
Array
(
[id] => 9173400
[patent_doc_number] => 20130315385
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2013-11-28
[patent_title] => 'SPEECH RECOGNITION BASED QUERY METHOD AND APPARATUS'
[patent_app_type] => utility
[patent_app_number] => 13/899110
[patent_app_country] => US
[patent_app_date] => 2013-05-21
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 3457
[patent_no_of_claims] => 6
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13899110
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/899110 | SPEECH RECOGNITION BASED QUERY METHOD AND APPARATUS | May 20, 2013 | Abandoned |
Array
(
[id] => 9846423
[patent_doc_number] => 08948352
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2015-02-03
[patent_title] => 'Multi-channel interactive message response system'
[patent_app_type] => utility
[patent_app_number] => 13/899415
[patent_app_country] => US
[patent_app_date] => 2013-05-21
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 44
[patent_figures_cnt] => 44
[patent_no_of_words] => 13740
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 223
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13899415
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/899415 | Multi-channel interactive message response system | May 20, 2013 | Issued |
Array
(
[id] => 10624114
[patent_doc_number] => 09343061
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2016-05-17
[patent_title] => 'Method and apparatus for converting text information'
[patent_app_type] => utility
[patent_app_number] => 13/896909
[patent_app_country] => US
[patent_app_date] => 2013-05-17
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 2
[patent_figures_cnt] => 4
[patent_no_of_words] => 2807
[patent_no_of_claims] => 16
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 168
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13896909
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/896909 | Method and apparatus for converting text information | May 16, 2013 | Issued |
Array
(
[id] => 10029770
[patent_doc_number] => 09071689
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2015-06-30
[patent_title] => 'Message backup facilities'
[patent_app_type] => utility
[patent_app_number] => 13/891226
[patent_app_country] => US
[patent_app_date] => 2013-05-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 17704
[patent_no_of_claims] => 29
[patent_no_of_ind_claims] => 6
[patent_words_short_claim] => 246
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13891226
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/891226 | Message backup facilities | May 9, 2013 | Issued |
Array
(
[id] => 10925451
[patent_doc_number] => 20140328472
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2014-11-06
[patent_title] => 'System for Managing Spontaneous Vocal Communication'
[patent_app_type] => utility
[patent_app_number] => 13/887616
[patent_app_country] => US
[patent_app_date] => 2013-05-06
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
[patent_figures_cnt] => 11
[patent_no_of_words] => 13239
[patent_no_of_claims] => 39
[patent_no_of_ind_claims] => 6
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13887616
[rel_patent_id] =>[rel_patent_doc_number] =>) 13/887616 | System for Managing Spontaneous Vocal Communication | May 5, 2013 | Abandoned |