Search

Jacob K. Ackun

Examiner (ID: 14292, Phone: (571)272-4418 , Office: P/3728 )

Most Active Art Unit
3736
Art Unit(s)
2306, 2404, 3208, 3728, 3712, 3736, 3723, 2401, 2899
Total Applications
4298
Issued Applications
3123
Pending Applications
225
Abandoned Applications
990

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 15142081 [patent_doc_number] => 10484544 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-11-19 [patent_title] => Method and system for adjusting volume of conference call [patent_app_type] => utility [patent_app_number] => 15/166280 [patent_app_country] => US [patent_app_date] => 2016-05-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 6115 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 283 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15166280 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/166280
Method and system for adjusting volume of conference call May 26, 2016 Issued
Array ( [id] => 15252361 [patent_doc_number] => 10511717 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-17 [patent_title] => Directed customer support [patent_app_type] => utility [patent_app_number] => 15/160535 [patent_app_country] => US [patent_app_date] => 2016-05-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9701 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 259 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15160535 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/160535
Directed customer support May 19, 2016 Issued
Array ( [id] => 12742474 [patent_doc_number] => 20180139325 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-05-17 [patent_title] => COMMUNICATION SYSTEM, COMMUNICATION MANAGEMENT METHOD, AND MEDIUM [patent_app_type] => utility [patent_app_number] => 15/574367 [patent_app_country] => US [patent_app_date] => 2016-05-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12959 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 170 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15574367 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/574367
COMMUNICATION SYSTEM, COMMUNICATION MANAGEMENT METHOD, AND MEDIUM May 19, 2016 Abandoned
Array ( [id] => 13273447 [patent_doc_number] => 10148817 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-12-04 [patent_title] => Virtual queuing system [patent_app_type] => utility [patent_app_number] => 15/736302 [patent_app_country] => US [patent_app_date] => 2016-05-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 1890 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 179 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15736302 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/736302
Virtual queuing system May 12, 2016 Issued
Array ( [id] => 12006668 [patent_doc_number] => 20170310823 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-10-26 [patent_title] => 'CALL MOBILITY' [patent_app_type] => utility [patent_app_number] => 15/138196 [patent_app_country] => US [patent_app_date] => 2016-04-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 10569 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15138196 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/138196
Call mobility Apr 24, 2016 Issued
Array ( [id] => 11037650 [patent_doc_number] => 20160234606 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-08-11 [patent_title] => 'METHOD FOR AUGMENTING HEARING' [patent_app_type] => utility [patent_app_number] => 15/132825 [patent_app_country] => US [patent_app_date] => 2016-04-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 12701 [patent_no_of_claims] => 1 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15132825 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/132825
METHOD FOR AUGMENTING HEARING Apr 18, 2016 Abandoned
Array ( [id] => 11001095 [patent_doc_number] => 20160198042 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-07-07 [patent_title] => 'SYSTEM AND METHOD FOR CONTROLLING FREE PHONE CALLS THROUGH AN INSTITUTIONAL PHONE SYSTEM' [patent_app_type] => utility [patent_app_number] => 15/069538 [patent_app_country] => US [patent_app_date] => 2016-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 4984 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15069538 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/069538
System and method for controlling free phone calls through an institutional phone system Mar 13, 2016 Issued
Array ( [id] => 11786849 [patent_doc_number] => 09396285 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-07-19 [patent_title] => 'Ensuring data maintenance within a LDAP environment' [patent_app_type] => utility [patent_app_number] => 15/015636 [patent_app_country] => US [patent_app_date] => 2016-02-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 6 [patent_no_of_words] => 5482 [patent_no_of_claims] => 1 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 443 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15015636 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/015636
Ensuring data maintenance within a LDAP environment Feb 3, 2016 Issued
Array ( [id] => 10818884 [patent_doc_number] => 20160165047 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-06-09 [patent_title] => 'METHOD AND SYSTEM OF PROVIDING CONTEXT AWARE ANNOUNCEMENTS' [patent_app_type] => utility [patent_app_number] => 15/009187 [patent_app_country] => US [patent_app_date] => 2016-01-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 25 [patent_figures_cnt] => 25 [patent_no_of_words] => 16529 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15009187 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/009187
METHOD AND SYSTEM OF PROVIDING CONTEXT AWARE ANNOUNCEMENTS Jan 27, 2016 Abandoned
Array ( [id] => 10734414 [patent_doc_number] => 20160080564 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-03-17 [patent_title] => 'DISTINCTIVE RING TONES PROMPTED BY CALL URGENCY AND CONTEXT' [patent_app_type] => utility [patent_app_number] => 14/951081 [patent_app_country] => US [patent_app_date] => 2015-11-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 1794 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14951081 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/951081
Distinctive ring tones prompted by call urgency and context Nov 23, 2015 Issued
Array ( [id] => 11484270 [patent_doc_number] => 09590840 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-03-07 [patent_title] => 'Distributed event delivery' [patent_app_type] => utility [patent_app_number] => 14/936630 [patent_app_country] => US [patent_app_date] => 2015-11-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 17 [patent_no_of_words] => 12587 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14936630 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/936630
Distributed event delivery Nov 8, 2015 Issued
Array ( [id] => 10796390 [patent_doc_number] => 20160142547 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-05-19 [patent_title] => 'METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER' [patent_app_type] => utility [patent_app_number] => 14/923402 [patent_app_country] => US [patent_app_date] => 2015-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3481 [patent_no_of_claims] => 2 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14923402 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/923402
Method of distributed aggregation in a call center Oct 25, 2015 Issued
Array ( [id] => 11247579 [patent_doc_number] => 09473634 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-10-18 [patent_title] => 'Management system for using speech analytics to enhance contact center agent conformance' [patent_app_type] => utility [patent_app_number] => 14/880542 [patent_app_country] => US [patent_app_date] => 2015-10-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 27875 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14880542 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/880542
Management system for using speech analytics to enhance contact center agent conformance Oct 11, 2015 Issued
Array ( [id] => 10690829 [patent_doc_number] => 20160036976 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-02-04 [patent_title] => 'System And Method For Providing Agent Guidance' [patent_app_type] => utility [patent_app_number] => 14/880122 [patent_app_country] => US [patent_app_date] => 2015-10-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 7462 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14880122 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/880122
System and method for providing agent guidance Oct 8, 2015 Issued
Array ( [id] => 11234882 [patent_doc_number] => 09462128 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-10-04 [patent_title] => 'Customer service controller' [patent_app_type] => utility [patent_app_number] => 14/877413 [patent_app_country] => US [patent_app_date] => 2015-10-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4743 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14877413 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/877413
Customer service controller Oct 6, 2015 Issued
Array ( [id] => 10682748 [patent_doc_number] => 20160028893 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-01-28 [patent_title] => 'ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER' [patent_app_type] => utility [patent_app_number] => 14/875365 [patent_app_country] => US [patent_app_date] => 2015-10-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 8298 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14875365 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/875365
Activities assignment optimization for multi-skill contact center Oct 4, 2015 Issued
Array ( [id] => 13216951 [patent_doc_number] => 10122856 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-11-06 [patent_title] => Methods for linking recommendations [patent_app_type] => utility [patent_app_number] => 14/854559 [patent_app_country] => US [patent_app_date] => 2015-09-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 8964 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 272 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14854559 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/854559
Methods for linking recommendations Sep 14, 2015 Issued
Array ( [id] => 10598413 [patent_doc_number] => 09319514 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-04-19 [patent_title] => 'Dynamic provisioning of a switch with custom ringback media' [patent_app_type] => utility [patent_app_number] => 14/849189 [patent_app_country] => US [patent_app_date] => 2015-09-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 3753 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 123 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14849189 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/849189
Dynamic provisioning of a switch with custom ringback media Sep 8, 2015 Issued
Array ( [id] => 11181870 [patent_doc_number] => 09413881 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-08-09 [patent_title] => 'Identifying recorded call data segments of interest' [patent_app_type] => utility [patent_app_number] => 14/821906 [patent_app_country] => US [patent_app_date] => 2015-08-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 11 [patent_no_of_words] => 6118 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14821906 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/821906
Identifying recorded call data segments of interest Aug 9, 2015 Issued
Array ( [id] => 11426207 [patent_doc_number] => 20170034353 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-02 [patent_title] => 'SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION' [patent_app_type] => utility [patent_app_number] => 14/812607 [patent_app_country] => US [patent_app_date] => 2015-07-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5345 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14812607 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/812607
System and method for dynamic call diversion Jul 28, 2015 Issued
Menu