
Jacob K. Ackun
Examiner (ID: 14292, Phone: (571)272-4418 , Office: P/3728 )
| Most Active Art Unit | 3736 |
| Art Unit(s) | 2306, 2404, 3208, 3728, 3712, 3736, 3723, 2401, 2899 |
| Total Applications | 4298 |
| Issued Applications | 3123 |
| Pending Applications | 225 |
| Abandoned Applications | 990 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 15142081
[patent_doc_number] => 10484544
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2019-11-19
[patent_title] => Method and system for adjusting volume of conference call
[patent_app_type] => utility
[patent_app_number] => 15/166280
[patent_app_country] => US
[patent_app_date] => 2016-05-27
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 8
[patent_no_of_words] => 6115
[patent_no_of_claims] => 8
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 283
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15166280
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/166280 | Method and system for adjusting volume of conference call | May 26, 2016 | Issued |
Array
(
[id] => 15252361
[patent_doc_number] => 10511717
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2019-12-17
[patent_title] => Directed customer support
[patent_app_type] => utility
[patent_app_number] => 15/160535
[patent_app_country] => US
[patent_app_date] => 2016-05-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
[patent_figures_cnt] => 7
[patent_no_of_words] => 9701
[patent_no_of_claims] => 27
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 259
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15160535
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/160535 | Directed customer support | May 19, 2016 | Issued |
Array
(
[id] => 12742474
[patent_doc_number] => 20180139325
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2018-05-17
[patent_title] => COMMUNICATION SYSTEM, COMMUNICATION MANAGEMENT METHOD, AND MEDIUM
[patent_app_type] => utility
[patent_app_number] => 15/574367
[patent_app_country] => US
[patent_app_date] => 2016-05-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 0
[patent_figures_cnt] => 0
[patent_no_of_words] => 12959
[patent_no_of_claims] => 0
[patent_no_of_ind_claims] => -5
[patent_words_short_claim] => 170
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15574367
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/574367 | COMMUNICATION SYSTEM, COMMUNICATION MANAGEMENT METHOD, AND MEDIUM | May 19, 2016 | Abandoned |
Array
(
[id] => 13273447
[patent_doc_number] => 10148817
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2018-12-04
[patent_title] => Virtual queuing system
[patent_app_type] => utility
[patent_app_number] => 15/736302
[patent_app_country] => US
[patent_app_date] => 2016-05-13
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 1890
[patent_no_of_claims] => 14
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 179
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15736302
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/736302 | Virtual queuing system | May 12, 2016 | Issued |
Array
(
[id] => 12006668
[patent_doc_number] => 20170310823
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-10-26
[patent_title] => 'CALL MOBILITY'
[patent_app_type] => utility
[patent_app_number] => 15/138196
[patent_app_country] => US
[patent_app_date] => 2016-04-25
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 15
[patent_figures_cnt] => 15
[patent_no_of_words] => 10569
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15138196
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/138196 | Call mobility | Apr 24, 2016 | Issued |
Array
(
[id] => 11037650
[patent_doc_number] => 20160234606
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-08-11
[patent_title] => 'METHOD FOR AUGMENTING HEARING'
[patent_app_type] => utility
[patent_app_number] => 15/132825
[patent_app_country] => US
[patent_app_date] => 2016-04-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 6
[patent_no_of_words] => 12701
[patent_no_of_claims] => 1
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15132825
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/132825 | METHOD FOR AUGMENTING HEARING | Apr 18, 2016 | Abandoned |
Array
(
[id] => 11001095
[patent_doc_number] => 20160198042
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-07-07
[patent_title] => 'SYSTEM AND METHOD FOR CONTROLLING FREE PHONE CALLS THROUGH AN INSTITUTIONAL PHONE SYSTEM'
[patent_app_type] => utility
[patent_app_number] => 15/069538
[patent_app_country] => US
[patent_app_date] => 2016-03-14
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 3
[patent_figures_cnt] => 3
[patent_no_of_words] => 4984
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15069538
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/069538 | System and method for controlling free phone calls through an institutional phone system | Mar 13, 2016 | Issued |
Array
(
[id] => 11786849
[patent_doc_number] => 09396285
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2016-07-19
[patent_title] => 'Ensuring data maintenance within a LDAP environment'
[patent_app_type] => utility
[patent_app_number] => 15/015636
[patent_app_country] => US
[patent_app_date] => 2016-02-04
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 6
[patent_no_of_words] => 5482
[patent_no_of_claims] => 1
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 443
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15015636
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/015636 | Ensuring data maintenance within a LDAP environment | Feb 3, 2016 | Issued |
Array
(
[id] => 10818884
[patent_doc_number] => 20160165047
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-06-09
[patent_title] => 'METHOD AND SYSTEM OF PROVIDING CONTEXT AWARE ANNOUNCEMENTS'
[patent_app_type] => utility
[patent_app_number] => 15/009187
[patent_app_country] => US
[patent_app_date] => 2016-01-28
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 25
[patent_figures_cnt] => 25
[patent_no_of_words] => 16529
[patent_no_of_claims] => 21
[patent_no_of_ind_claims] => 4
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15009187
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/009187 | METHOD AND SYSTEM OF PROVIDING CONTEXT AWARE ANNOUNCEMENTS | Jan 27, 2016 | Abandoned |
Array
(
[id] => 10734414
[patent_doc_number] => 20160080564
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-03-17
[patent_title] => 'DISTINCTIVE RING TONES PROMPTED BY CALL URGENCY AND CONTEXT'
[patent_app_type] => utility
[patent_app_number] => 14/951081
[patent_app_country] => US
[patent_app_date] => 2015-11-24
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 2
[patent_figures_cnt] => 2
[patent_no_of_words] => 1794
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14951081
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/951081 | Distinctive ring tones prompted by call urgency and context | Nov 23, 2015 | Issued |
Array
(
[id] => 11484270
[patent_doc_number] => 09590840
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2017-03-07
[patent_title] => 'Distributed event delivery'
[patent_app_type] => utility
[patent_app_number] => 14/936630
[patent_app_country] => US
[patent_app_date] => 2015-11-09
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 16
[patent_figures_cnt] => 17
[patent_no_of_words] => 12587
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 104
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14936630
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/936630 | Distributed event delivery | Nov 8, 2015 | Issued |
Array
(
[id] => 10796390
[patent_doc_number] => 20160142547
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-05-19
[patent_title] => 'METHOD OF DISTRIBUTED AGGREGATION IN A CALL CENTER'
[patent_app_type] => utility
[patent_app_number] => 14/923402
[patent_app_country] => US
[patent_app_date] => 2015-10-26
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 3481
[patent_no_of_claims] => 2
[patent_no_of_ind_claims] => 1
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14923402
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/923402 | Method of distributed aggregation in a call center | Oct 25, 2015 | Issued |
Array
(
[id] => 11247579
[patent_doc_number] => 09473634
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2016-10-18
[patent_title] => 'Management system for using speech analytics to enhance contact center agent conformance'
[patent_app_type] => utility
[patent_app_number] => 14/880542
[patent_app_country] => US
[patent_app_date] => 2015-10-12
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 18
[patent_figures_cnt] => 18
[patent_no_of_words] => 27875
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 153
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14880542
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/880542 | Management system for using speech analytics to enhance contact center agent conformance | Oct 11, 2015 | Issued |
Array
(
[id] => 10690829
[patent_doc_number] => 20160036976
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-02-04
[patent_title] => 'System And Method For Providing Agent Guidance'
[patent_app_type] => utility
[patent_app_number] => 14/880122
[patent_app_country] => US
[patent_app_date] => 2015-10-09
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
[patent_figures_cnt] => 11
[patent_no_of_words] => 7462
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14880122
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/880122 | System and method for providing agent guidance | Oct 8, 2015 | Issued |
Array
(
[id] => 11234882
[patent_doc_number] => 09462128
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2016-10-04
[patent_title] => 'Customer service controller'
[patent_app_type] => utility
[patent_app_number] => 14/877413
[patent_app_country] => US
[patent_app_date] => 2015-10-07
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 5
[patent_figures_cnt] => 5
[patent_no_of_words] => 4743
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 174
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14877413
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/877413 | Customer service controller | Oct 6, 2015 | Issued |
Array
(
[id] => 10682748
[patent_doc_number] => 20160028893
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-01-28
[patent_title] => 'ACTIVITIES ASSIGNMENT OPTIMIZATION FOR MULTI-SKILL CONTACT CENTER'
[patent_app_type] => utility
[patent_app_number] => 14/875365
[patent_app_country] => US
[patent_app_date] => 2015-10-05
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 9
[patent_no_of_words] => 8298
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14875365
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/875365 | Activities assignment optimization for multi-skill contact center | Oct 4, 2015 | Issued |
Array
(
[id] => 13216951
[patent_doc_number] => 10122856
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2018-11-06
[patent_title] => Methods for linking recommendations
[patent_app_type] => utility
[patent_app_number] => 14/854559
[patent_app_country] => US
[patent_app_date] => 2015-09-15
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 16
[patent_figures_cnt] => 16
[patent_no_of_words] => 8964
[patent_no_of_claims] => 18
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 272
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14854559
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/854559 | Methods for linking recommendations | Sep 14, 2015 | Issued |
Array
(
[id] => 10598413
[patent_doc_number] => 09319514
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2016-04-19
[patent_title] => 'Dynamic provisioning of a switch with custom ringback media'
[patent_app_type] => utility
[patent_app_number] => 14/849189
[patent_app_country] => US
[patent_app_date] => 2015-09-09
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
[patent_figures_cnt] => 5
[patent_no_of_words] => 3753
[patent_no_of_claims] => 16
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 123
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14849189
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/849189 | Dynamic provisioning of a switch with custom ringback media | Sep 8, 2015 | Issued |
Array
(
[id] => 11181870
[patent_doc_number] => 09413881
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2016-08-09
[patent_title] => 'Identifying recorded call data segments of interest'
[patent_app_type] => utility
[patent_app_number] => 14/821906
[patent_app_country] => US
[patent_app_date] => 2015-08-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
[patent_figures_cnt] => 11
[patent_no_of_words] => 6118
[patent_no_of_claims] => 20
[patent_no_of_ind_claims] => 3
[patent_words_short_claim] => 124
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => patent
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14821906
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/821906 | Identifying recorded call data segments of interest | Aug 9, 2015 | Issued |
Array
(
[id] => 11426207
[patent_doc_number] => 20170034353
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-02-02
[patent_title] => 'SYSTEM AND METHOD FOR DYNAMIC CALL DIVERSION'
[patent_app_type] => utility
[patent_app_number] => 14/812607
[patent_app_country] => US
[patent_app_date] => 2015-07-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 6
[patent_figures_cnt] => 6
[patent_no_of_words] => 5345
[patent_no_of_claims] => 12
[patent_no_of_ind_claims] => 2
[patent_words_short_claim] => 0
[patent_maintenance] => 1
[patent_no_of_assignments] => 0
[patent_current_assignee] =>[type] => publication
[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14812607
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/812607 | System and method for dynamic call diversion | Jul 28, 2015 | Issued |