Search

Jacob K. Ackun

Examiner (ID: 14292, Phone: (571)272-4418 , Office: P/3728 )

Most Active Art Unit
3736
Art Unit(s)
2306, 2404, 3208, 3728, 3712, 3736, 3723, 2401, 2899
Total Applications
4298
Issued Applications
3123
Pending Applications
225
Abandoned Applications
990

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 14335483 [patent_doc_number] => 10298775 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-05-21 [patent_title] => System and method for traffic burst protection [patent_app_type] => utility [patent_app_number] => 14/808788 [patent_app_country] => US [patent_app_date] => 2015-07-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 21061 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 215 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14808788 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/808788
System and method for traffic burst protection Jul 23, 2015 Issued
Array ( [id] => 11387076 [patent_doc_number] => 20170013132 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-01-12 [patent_title] => 'SYSTEM AND METHOD FOR CONTACT CENTER SHARED ECONOMY' [patent_app_type] => utility [patent_app_number] => 14/795563 [patent_app_country] => US [patent_app_date] => 2015-07-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4295 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14795563 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/795563
System and method for contact center shared economy Jul 8, 2015 Issued
Array ( [id] => 12297141 [patent_doc_number] => 09936073 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-04-03 [patent_title] => Interactive voice response (IVR) system interface [patent_app_type] => utility [patent_app_number] => 14/791844 [patent_app_country] => US [patent_app_date] => 2015-07-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 8245 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 368 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14791844 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/791844
Interactive voice response (IVR) system interface Jul 5, 2015 Issued
Array ( [id] => 11877958 [patent_doc_number] => 09749750 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-08-29 [patent_title] => 'Cross-cancellation of audio signals in a stereo flat panel speaker' [patent_app_type] => utility [patent_app_number] => 15/322528 [patent_app_country] => US [patent_app_date] => 2015-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 9 [patent_no_of_words] => 7630 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 181 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15322528 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/322528
Cross-cancellation of audio signals in a stereo flat panel speaker Jun 29, 2015 Issued
Array ( [id] => 12215988 [patent_doc_number] => 09912814 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-03-06 [patent_title] => 'Integrating business performance activity with personal performance activity on a wearable device' [patent_app_type] => utility [patent_app_number] => 14/751988 [patent_app_country] => US [patent_app_date] => 2015-06-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 4814 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 182 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14751988 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/751988
Integrating business performance activity with personal performance activity on a wearable device Jun 25, 2015 Issued
Array ( [id] => 10668018 [patent_doc_number] => 20160014163 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-01-14 [patent_title] => 'SYSTEMS AND METHODS TO CONNECT MEMBERS OF A SOCIAL NETWORK FOR REAL TIME COMMUNICATION' [patent_app_type] => utility [patent_app_number] => 14/737109 [patent_app_country] => US [patent_app_date] => 2015-06-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 27696 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14737109 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/737109
Systems and methods to connect members of a social network for real time communication Jun 10, 2015 Issued
Array ( [id] => 13073245 [patent_doc_number] => 10057422 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-21 [patent_title] => Selective mapping of callers in a call center routing system [patent_app_type] => utility [patent_app_number] => 14/728521 [patent_app_country] => US [patent_app_date] => 2015-06-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6851 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 284 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14728521 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/728521
Selective mapping of callers in a call center routing system Jun 1, 2015 Issued
Array ( [id] => 13059423 [patent_doc_number] => 10051125 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-14 [patent_title] => Selective mapping of callers in a call center routing system [patent_app_type] => utility [patent_app_number] => 14/727271 [patent_app_country] => US [patent_app_date] => 2015-06-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6850 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 348 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14727271 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/727271
Selective mapping of callers in a call center routing system May 31, 2015 Issued
Array ( [id] => 10146189 [patent_doc_number] => 09179011 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-11-03 [patent_title] => 'Telephone Communication System and Method of Using' [patent_app_type] => utility [patent_app_number] => 14/727176 [patent_app_country] => US [patent_app_date] => 2015-06-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 8 [patent_no_of_words] => 9590 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 72 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14727176 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/727176
Telephone Communication System and Method of Using May 31, 2015 Issued
Array ( [id] => 10584950 [patent_doc_number] => 09307088 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-04-05 [patent_title] => 'Networked contact center' [patent_app_type] => utility [patent_app_number] => 14/722802 [patent_app_country] => US [patent_app_date] => 2015-05-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 13 [patent_no_of_words] => 7922 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 195 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14722802 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/722802
Networked contact center May 26, 2015 Issued
Array ( [id] => 10359862 [patent_doc_number] => 20150244867 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-08-27 [patent_title] => 'MESSAGING TRANSLATION SERVICES' [patent_app_type] => utility [patent_app_number] => 14/697995 [patent_app_country] => US [patent_app_date] => 2015-04-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6395 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14697995 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/697995
Messaging translation services Apr 27, 2015 Issued
Array ( [id] => 10427405 [patent_doc_number] => 20150312416 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-10-29 [patent_title] => 'VOICE CALL DIVERSION TO ALTERNATE COMMUNICATION METHOD' [patent_app_type] => utility [patent_app_number] => 14/696444 [patent_app_country] => US [patent_app_date] => 2015-04-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 2567 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14696444 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/696444
Voice call diversion to alternate communication method Apr 25, 2015 Issued
Array ( [id] => 11112060 [patent_doc_number] => 20160309032 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-20 [patent_title] => 'ENHANCING CALL EXPERIENCES THROUGH PERSONAL RULES' [patent_app_type] => utility [patent_app_number] => 14/688610 [patent_app_country] => US [patent_app_date] => 2015-04-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6662 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14688610 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/688610
ENHANCING CALL EXPERIENCES THROUGH PERSONAL RULES Apr 15, 2015 Abandoned
Array ( [id] => 11418473 [patent_doc_number] => 09565313 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-02-07 [patent_title] => 'Mutual assistance routing system for improved utilization of customer service resources' [patent_app_type] => utility [patent_app_number] => 14/685893 [patent_app_country] => US [patent_app_date] => 2015-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 31 [patent_figures_cnt] => 31 [patent_no_of_words] => 17209 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14685893 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/685893
Mutual assistance routing system for improved utilization of customer service resources Apr 13, 2015 Issued
Array ( [id] => 12020833 [patent_doc_number] => 09813558 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-11-07 [patent_title] => 'Systems and methods relating to caller-centric call data' [patent_app_type] => utility [patent_app_number] => 14/684897 [patent_app_country] => US [patent_app_date] => 2015-04-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 16238 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14684897 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/684897
Systems and methods relating to caller-centric call data Apr 12, 2015 Issued
Array ( [id] => 11504301 [patent_doc_number] => 20170078486 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-03-16 [patent_title] => 'CALL CENTER TELEPHONE SYSTEM, PRIVACY CALL METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM STORING PRIVACY CALL PROGRAM' [patent_app_type] => utility [patent_app_number] => 15/306637 [patent_app_country] => US [patent_app_date] => 2015-04-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7344 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 8 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15306637 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/306637
Call center telephone system, privacy call method, and non-transitory computer readable medium storing privacy call program Apr 8, 2015 Issued
Array ( [id] => 11098049 [patent_doc_number] => 20160295019 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-06 [patent_title] => 'SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE' [patent_app_type] => utility [patent_app_number] => 14/674236 [patent_app_country] => US [patent_app_date] => 2015-03-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 11974 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14674236 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/674236
SYSTEM AND METHOD TO SELECT A RESOURCE IN AN ENTERPRISE Mar 30, 2015 Abandoned
Array ( [id] => 11051951 [patent_doc_number] => 20160248912 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-08-25 [patent_title] => 'MANAGEMENT OF CONTACT CENTER GROUP METRICS' [patent_app_type] => utility [patent_app_number] => 14/626762 [patent_app_country] => US [patent_app_date] => 2015-02-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6581 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14626762 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/626762
Management of contact center group metrics Feb 18, 2015 Issued
Array ( [id] => 11037432 [patent_doc_number] => 20160234388 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-08-11 [patent_title] => 'APPARATUS AND METHOD FOR GENERATING A GRAPHICAL REPRESENTATION TO MOTIVATE EMPLOYEES IN A CALL CENTER' [patent_app_type] => utility [patent_app_number] => 14/617396 [patent_app_country] => US [patent_app_date] => 2015-02-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 5366 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14617396 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/617396
Apparatus and method for generating a graphical representation to motivate employees in a call center Feb 8, 2015 Issued
Array ( [id] => 10158007 [patent_doc_number] => 09189790 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-11-17 [patent_title] => 'Customer service controller' [patent_app_type] => utility [patent_app_number] => 14/614880 [patent_app_country] => US [patent_app_date] => 2015-02-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4717 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 246 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14614880 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/614880
Customer service controller Feb 4, 2015 Issued
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