Search

Jerome D. Goldberg

Examiner (ID: 6958)

Most Active Art Unit
1205
Art Unit(s)
1201, 1803, 1802, 1302, 1205, 1202, 1614
Total Applications
2122
Issued Applications
1408
Pending Applications
76
Abandoned Applications
638

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18586911 [patent_doc_number] => 20230269176 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-24 [patent_title] => DYNAMIC SHARED RISK LINK GROUP (SRLG) COMPRESSION [patent_app_type] => utility [patent_app_number] => 17/675790 [patent_app_country] => US [patent_app_date] => 2022-02-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12876 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17675790 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/675790
Dynamic shared risk link group (SRLG) compression Feb 17, 2022 Issued
Array ( [id] => 17879627 [patent_doc_number] => 11451667 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-09-20 [patent_title] => Collaborative virtual waiting room [patent_app_type] => utility [patent_app_number] => 17/588826 [patent_app_country] => US [patent_app_date] => 2022-01-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 15763 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17588826 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/588826
Collaborative virtual waiting room Jan 30, 2022 Issued
Array ( [id] => 18542022 [patent_doc_number] => 20230247139 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-03 [patent_title] => Mapping A Universal Contact Center Service Access Point To A Service Access Point Specific To A Determined Modality [patent_app_type] => utility [patent_app_number] => 17/587599 [patent_app_country] => US [patent_app_date] => 2022-01-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14157 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17587599 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/587599
Mapping a universal contact center service access point to a service access point specific to a determined modality Jan 27, 2022 Issued
Array ( [id] => 18936827 [patent_doc_number] => 11889287 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-01-30 [patent_title] => Electronic device for measuring posture of user and method thereof [patent_app_type] => utility [patent_app_number] => 17/577513 [patent_app_country] => US [patent_app_date] => 2022-01-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 20856 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17577513 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/577513
Electronic device for measuring posture of user and method thereof Jan 17, 2022 Issued
Array ( [id] => 17693827 [patent_doc_number] => 20220201120 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-23 [patent_title] => SYSTEM AND METHOD FOR UNIFIED AUTODIAL CAMPAIGN MANAGEMENT [patent_app_type] => utility [patent_app_number] => 17/571526 [patent_app_country] => US [patent_app_date] => 2022-01-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11860 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 67 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17571526 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/571526
System and method for unified autodial campaign management Jan 8, 2022 Issued
Array ( [id] => 19109592 [patent_doc_number] => 11962715 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-04-16 [patent_title] => Telephone call information collection and retrieval [patent_app_type] => utility [patent_app_number] => 17/569169 [patent_app_country] => US [patent_app_date] => 2022-01-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 9 [patent_no_of_words] => 5535 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 155 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17569169 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/569169
Telephone call information collection and retrieval Jan 4, 2022 Issued
Array ( [id] => 18489605 [patent_doc_number] => 20230216956 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-06 [patent_title] => SYSTEMS AND METHODS FOR FACILITATING COMMUNICATION BETWEEN A USER AND A SERVICE PROVIDER [patent_app_type] => utility [patent_app_number] => 17/567770 [patent_app_country] => US [patent_app_date] => 2022-01-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12735 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 142 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17567770 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/567770
Systems and methods for facilitating communication between a user and a service provider Jan 2, 2022 Issued
Array ( [id] => 18138147 [patent_doc_number] => 11563847 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-24 [patent_title] => Routing rule definition for an integrated voice and video platform [patent_app_type] => utility [patent_app_number] => 17/559667 [patent_app_country] => US [patent_app_date] => 2021-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9770 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17559667 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/559667
Routing rule definition for an integrated voice and video platform Dec 21, 2021 Issued
Array ( [id] => 17653806 [patent_doc_number] => 11356558 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-06-07 [patent_title] => Systems and methods for dynamically controlling conversations and workflows based on multi-modal conversation monitoring [patent_app_type] => utility [patent_app_number] => 17/559098 [patent_app_country] => US [patent_app_date] => 2021-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 16719 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17559098 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/559098
Systems and methods for dynamically controlling conversations and workflows based on multi-modal conversation monitoring Dec 21, 2021 Issued
Array ( [id] => 20142681 [patent_doc_number] => 12376996 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2025-08-05 [patent_title] => Hearing protector with sensor module and method of retrofitting a hearing protector with a sensor module [patent_app_type] => utility [patent_app_number] => 18/258219 [patent_app_country] => US [patent_app_date] => 2021-12-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 6 [patent_no_of_words] => 0 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 156 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18258219 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/258219
Hearing protector with sensor module and method of retrofitting a hearing protector with a sensor module Dec 19, 2021 Issued
Array ( [id] => 18388289 [patent_doc_number] => 11659089 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-05-23 [patent_title] => Systems and methods relating to managing cross-channel interactions in contact centers [patent_app_type] => utility [patent_app_number] => 17/551892 [patent_app_country] => US [patent_app_date] => 2021-12-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 10314 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 219 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17551892 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/551892
Systems and methods relating to managing cross-channel interactions in contact centers Dec 14, 2021 Issued
Array ( [id] => 18876111 [patent_doc_number] => 11863951 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-01-02 [patent_title] => Audio hub [patent_app_type] => utility [patent_app_number] => 17/644022 [patent_app_country] => US [patent_app_date] => 2021-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 11 [patent_no_of_words] => 11619 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 201 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17644022 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/644022
Audio hub Dec 12, 2021 Issued
Array ( [id] => 20494120 [patent_doc_number] => 12535989 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2026-01-27 [patent_title] => Sound effect adjustment method and electronic device [patent_app_type] => utility [patent_app_number] => 18/258883 [patent_app_country] => US [patent_app_date] => 2021-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 16 [patent_no_of_words] => 17513 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 272 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18258883 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/258883
Sound effect adjustment method and electronic device Dec 12, 2021 Issued
Array ( [id] => 17510583 [patent_doc_number] => 20220103687 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-31 [patent_title] => SYSTEM AND METHOD FOR HYBRID CALLBACK MANAGEMENT WITH BIOMETRIC AUTHENTICATION [patent_app_type] => utility [patent_app_number] => 17/546113 [patent_app_country] => US [patent_app_date] => 2021-12-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14111 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 219 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17546113 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/546113
System and method for hybrid callback management with biometric authentication Dec 8, 2021 Issued
Array ( [id] => 18508512 [patent_doc_number] => 11706344 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-07-18 [patent_title] => Monitoring representatives in a contact center environment [patent_app_type] => utility [patent_app_number] => 17/545736 [patent_app_country] => US [patent_app_date] => 2021-12-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 18890 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 130 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17545736 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/545736
Monitoring representatives in a contact center environment Dec 7, 2021 Issued
Array ( [id] => 17662028 [patent_doc_number] => 20220182493 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-09 [patent_title] => METHOD AND SYSTEM FOR ROBUST WAIT TIME ESTIMATION IN A MULTI-SKILLED CONTACT CENTER WITH ABANDONMENT [patent_app_type] => utility [patent_app_number] => 17/545191 [patent_app_country] => US [patent_app_date] => 2021-12-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18888 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 86 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17545191 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/545191
Method and system for robust wait time estimation in a multi-skilled contact center with abandonment Dec 7, 2021 Issued
Array ( [id] => 18494906 [patent_doc_number] => 11700332 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-07-11 [patent_title] => Apparatuses and methods involving a contact center virtual agent [patent_app_type] => utility [patent_app_number] => 17/543232 [patent_app_country] => US [patent_app_date] => 2021-12-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6230 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17543232 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/543232
Apparatuses and methods involving a contact center virtual agent Dec 5, 2021 Issued
Array ( [id] => 18221700 [patent_doc_number] => 20230060694 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-02 [patent_title] => DETERMINATION AND DISPLAY OF ESTIMATED HOLD DURATIONS FOR CALLS [patent_app_type] => utility [patent_app_number] => 17/540849 [patent_app_country] => US [patent_app_date] => 2021-12-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 21107 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17540849 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/540849
Determination and display of estimated hold durations for calls Dec 1, 2021 Issued
Array ( [id] => 17487288 [patent_doc_number] => 20220094792 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-24 [patent_title] => SYSTEM AND METHOD FOR CALLBACK MANAGEMENT WITH ALTERNATE SITE ROUTING AND CALLBACK PACING [patent_app_type] => utility [patent_app_number] => 17/540130 [patent_app_country] => US [patent_app_date] => 2021-12-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15167 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 245 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17540130 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/540130
System and method for callback management with alternate site routing and callback pacing Nov 30, 2021 Issued
Array ( [id] => 17487287 [patent_doc_number] => 20220094791 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-24 [patent_title] => SYSTEM AND METHOD FOR CALLBACK MANAGEMENT UTILIZING SMART CALLBACKS [patent_app_type] => utility [patent_app_number] => 17/540114 [patent_app_country] => US [patent_app_date] => 2021-12-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15506 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17540114 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/540114
System and method for callback management utilizing smart callbacks Nov 30, 2021 Issued
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