Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18744685 [patent_doc_number] => 20230353674 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-02 [patent_title] => SYSTEMS FOR TRANSITIONING TELEPHONY-BASED AND IN-PERSON SERVICING INTERACTIONS TO AND FROM AN ARTIFICIAL INTELLIGENCE (AI) CHAT SESSION [patent_app_type] => utility [patent_app_number] => 18/349467 [patent_app_country] => US [patent_app_date] => 2023-07-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 31794 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18349467 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/349467
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session Jul 9, 2023 Issued
Array ( [id] => 19523225 [patent_doc_number] => 12124956 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-10-22 [patent_title] => Systems and processes for bias removal in a predictive performance model [patent_app_type] => utility [patent_app_number] => 18/348875 [patent_app_country] => US [patent_app_date] => 2023-07-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 18 [patent_no_of_words] => 19563 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18348875 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/348875
Systems and processes for bias removal in a predictive performance model Jul 6, 2023 Issued
Array ( [id] => 19523224 [patent_doc_number] => 12124955 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-10-22 [patent_title] => Systems and processes for bias removal in a predictive performance model [patent_app_type] => utility [patent_app_number] => 18/345712 [patent_app_country] => US [patent_app_date] => 2023-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 18 [patent_no_of_words] => 19562 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18345712 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/345712
Systems and processes for bias removal in a predictive performance model Jun 29, 2023 Issued
Array ( [id] => 18867259 [patent_doc_number] => 20230421696 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-12-28 [patent_title] => SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING [patent_app_type] => utility [patent_app_number] => 18/342706 [patent_app_country] => US [patent_app_date] => 2023-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 27038 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 78 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18342706 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/342706
SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING Jun 26, 2023 Pending
Array ( [id] => 19523632 [patent_doc_number] => 12125367 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-10-22 [patent_title] => Hand cleanliness monitoring [patent_app_type] => utility [patent_app_number] => 18/325363 [patent_app_country] => US [patent_app_date] => 2023-05-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 36 [patent_figures_cnt] => 53 [patent_no_of_words] => 26318 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 86 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18325363 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/325363
Hand cleanliness monitoring May 29, 2023 Issued
Array ( [id] => 18654401 [patent_doc_number] => 20230300247 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-21 [patent_title] => VOICE AND SPEECH RECOGNITION FOR CALL CENTER FEEDBACK AND QUALITY ASSURANCE [patent_app_type] => utility [patent_app_number] => 18/203094 [patent_app_country] => US [patent_app_date] => 2023-05-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14914 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18203094 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/203094
Voice and speech recognition for call center feedback and quality assurance May 29, 2023 Issued
Array ( [id] => 18814082 [patent_doc_number] => 20230388419 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-30 [patent_title] => SYSTEM AND METHOD FOR AN ADAPTIVE CLOUD CONVERSATION PLATFORM [patent_app_type] => utility [patent_app_number] => 18/325062 [patent_app_country] => US [patent_app_date] => 2023-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20558 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 355 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18325062 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/325062
SYSTEM AND METHOD FOR AN ADAPTIVE CLOUD CONVERSATION PLATFORM May 28, 2023 Pending
Array ( [id] => 18814083 [patent_doc_number] => 20230388420 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-30 [patent_title] => ADAPTIVE CLOUD CONVERSATION ECOSYSTEM [patent_app_type] => utility [patent_app_number] => 18/325065 [patent_app_country] => US [patent_app_date] => 2023-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 24124 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 374 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18325065 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/325065
ADAPTIVE CLOUD CONVERSATION ECOSYSTEM May 28, 2023 Pending
Array ( [id] => 19278350 [patent_doc_number] => 12028487 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-07-02 [patent_title] => System and methods for monitoring and testing real-time communications between web browsers and contact centers [patent_app_type] => utility [patent_app_number] => 18/322588 [patent_app_country] => US [patent_app_date] => 2023-05-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 38 [patent_figures_cnt] => 38 [patent_no_of_words] => 20440 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18322588 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/322588
System and methods for monitoring and testing real-time communications between web browsers and contact centers May 23, 2023 Issued
Array ( [id] => 18654706 [patent_doc_number] => 20230300555 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-21 [patent_title] => METHOD AND APPARATUS FOR AN ULTRASONIC EMITTER SYSTEM FLOOR AUDIO UNIT [patent_app_type] => utility [patent_app_number] => 18/200945 [patent_app_country] => US [patent_app_date] => 2023-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8444 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 64 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18200945 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/200945
METHOD AND APPARATUS FOR AN ULTRASONIC EMITTER SYSTEM FLOOR AUDIO UNIT May 22, 2023 Pending
Array ( [id] => 18662519 [patent_doc_number] => 20230308542 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-28 [patent_title] => METHODS AND APPARATUS FOR BYPASSING HOLDS [patent_app_type] => utility [patent_app_number] => 18/199711 [patent_app_country] => US [patent_app_date] => 2023-05-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12623 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 233 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18199711 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/199711
Methods and apparatus for bypassing holds May 18, 2023 Issued
Array ( [id] => 18632918 [patent_doc_number] => 20230291835 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-14 [patent_title] => REAL-TIME CONTACT CENTER SPEECH ANALYTICS, WITH CRITICAL CALL ALERTS, DEPLOYED ACROSS MULTIPLE SECURITY ZONES [patent_app_type] => utility [patent_app_number] => 18/198148 [patent_app_country] => US [patent_app_date] => 2023-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3384 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18198148 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/198148
Real-time contact center speech analytics, with critical call alerts, deployed across multiple security zones May 15, 2023 Issued
Array ( [id] => 19293809 [patent_doc_number] => 12033163 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-07-09 [patent_title] => Systems and methods for detecting complaint interactions [patent_app_type] => utility [patent_app_number] => 18/302940 [patent_app_country] => US [patent_app_date] => 2023-04-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6881 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 86 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18302940 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/302940
Systems and methods for detecting complaint interactions Apr 18, 2023 Issued
Array ( [id] => 18542021 [patent_doc_number] => 20230247138 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-03 [patent_title] => METHODS AND INTERNET OF THINGS SYSTEMS FOR GAS OPERATION BASED ON CALL CENTERS OF SMART GAS [patent_app_type] => utility [patent_app_number] => 18/297017 [patent_app_country] => US [patent_app_date] => 2023-04-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11030 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 123 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18297017 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/297017
METHODS AND INTERNET OF THINGS SYSTEMS FOR GAS OPERATION BASED ON CALL CENTERS OF SMART GAS Apr 6, 2023 Pending
Array ( [id] => 18814081 [patent_doc_number] => 20230388418 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-11-30 [patent_title] => SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT [patent_app_type] => utility [patent_app_number] => 18/296698 [patent_app_country] => US [patent_app_date] => 2023-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15868 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18296698 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/296698
SYSTEM AND METHOD FOR INTENT-BASED ACTIVE CALLBACK MANAGEMENT Apr 5, 2023 Pending
Array ( [id] => 18515645 [patent_doc_number] => 20230231950 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-20 [patent_title] => SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING [patent_app_type] => utility [patent_app_number] => 18/296362 [patent_app_country] => US [patent_app_date] => 2023-04-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 23669 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 158 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18296362 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/296362
System and method for enhanced virtual queuing Apr 4, 2023 Issued
Array ( [id] => 18998075 [patent_doc_number] => 11914922 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-27 [patent_title] => Audio mixing for teleconferencing [patent_app_type] => utility [patent_app_number] => 18/185944 [patent_app_country] => US [patent_app_date] => 2023-03-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 13724 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18185944 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/185944
Audio mixing for teleconferencing Mar 16, 2023 Issued
Array ( [id] => 18474685 [patent_doc_number] => 20230208973 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-29 [patent_title] => SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING WITH ACCESS CONTROL FOR SECURED SYSTEMS [patent_app_type] => utility [patent_app_number] => 18/180071 [patent_app_country] => US [patent_app_date] => 2023-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 27803 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -10 [patent_words_short_claim] => 108 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18180071 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/180071
System and method for enhanced virtual queuing with access control for secured systems Mar 6, 2023 Issued
Array ( [id] => 18474687 [patent_doc_number] => 20230208975 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-29 [patent_title] => MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING [patent_app_type] => utility [patent_app_number] => 18/178425 [patent_app_country] => US [patent_app_date] => 2023-03-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12416 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18178425 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/178425
Multi-channel hybrid models for efficient routing Mar 2, 2023 Issued
Array ( [id] => 19169521 [patent_doc_number] => 11985444 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-05-14 [patent_title] => Display apparatus [patent_app_type] => utility [patent_app_number] => 18/114899 [patent_app_country] => US [patent_app_date] => 2023-02-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 39 [patent_no_of_words] => 24829 [patent_no_of_claims] => 44 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 65 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18114899 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/114899
Display apparatus Feb 26, 2023 Issued
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