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John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16882342 [patent_doc_number] => 11032509 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-06-08 [patent_title] => Display apparatus with a display area and a non-display area and including a sound generator [patent_app_type] => utility [patent_app_number] => 16/941184 [patent_app_country] => US [patent_app_date] => 2020-07-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 39 [patent_no_of_words] => 24778 [patent_no_of_claims] => 32 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 79 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16941184 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/941184
Display apparatus with a display area and a non-display area and including a sound generator Jul 27, 2020 Issued
Array ( [id] => 17159949 [patent_doc_number] => 20210321000 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-10-14 [patent_title] => METHOD AND APPARATUS FOR PREDICTING CUSTOMER BEHAVIOR [patent_app_type] => utility [patent_app_number] => 16/939469 [patent_app_country] => US [patent_app_date] => 2020-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3613 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 160 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16939469 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/939469
Method and apparatus for predicting customer behavior Jul 26, 2020 Issued
Array ( [id] => 17375058 [patent_doc_number] => 20220030110 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-27 [patent_title] => METHOD AND APPARATUS FOR SUMMARIZATION OF DIALOGS [patent_app_type] => utility [patent_app_number] => 16/939800 [patent_app_country] => US [patent_app_date] => 2020-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7690 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16939800 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/939800
Method and apparatus for summarization of dialogs Jul 26, 2020 Issued
Array ( [id] => 17531031 [patent_doc_number] => 11303750 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-04-12 [patent_title] => Intelligent interactive voice response (IVR) navigator [patent_app_type] => utility [patent_app_number] => 16/917073 [patent_app_country] => US [patent_app_date] => 2020-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 12278 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16917073 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/917073
Intelligent interactive voice response (IVR) navigator Jun 29, 2020 Issued
Array ( [id] => 17064287 [patent_doc_number] => 11108908 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-08-31 [patent_title] => Control of incoming calls based on call settings [patent_app_type] => utility [patent_app_number] => 16/914634 [patent_app_country] => US [patent_app_date] => 2020-06-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 14045 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 172 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16914634 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/914634
Control of incoming calls based on call settings Jun 28, 2020 Issued
Array ( [id] => 16380300 [patent_doc_number] => 20200329143 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-15 [patent_title] => SEMANTIC ARTIFICIAL INTELLIGENCE AGENT [patent_app_type] => utility [patent_app_number] => 16/911717 [patent_app_country] => US [patent_app_date] => 2020-06-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 19784 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16911717 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/911717
Semantic artificial intelligence agent Jun 24, 2020 Issued
Array ( [id] => 19154802 [patent_doc_number] => 11979736 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-05-07 [patent_title] => Voice communication system within a mixed-reality environment [patent_app_type] => utility [patent_app_number] => 17/602519 [patent_app_country] => US [patent_app_date] => 2020-06-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 15772 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17602519 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/602519
Voice communication system within a mixed-reality environment Jun 17, 2020 Issued
Array ( [id] => 16897456 [patent_doc_number] => 11039021 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-06-15 [patent_title] => Toll-free numbers metadata tagging, analysis and reporting [patent_app_type] => utility [patent_app_number] => 16/903779 [patent_app_country] => US [patent_app_date] => 2020-06-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 40 [patent_figures_cnt] => 51 [patent_no_of_words] => 73205 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 45 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16903779 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/903779
Toll-free numbers metadata tagging, analysis and reporting Jun 16, 2020 Issued
Array ( [id] => 18331113 [patent_doc_number] => 11636360 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-04-25 [patent_title] => Communication routing between agents and contacts [patent_app_type] => utility [patent_app_number] => 16/903259 [patent_app_country] => US [patent_app_date] => 2020-06-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 12926 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16903259 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/903259
Communication routing between agents and contacts Jun 15, 2020 Issued
Array ( [id] => 17043422 [patent_doc_number] => 11096581 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-08-24 [patent_title] => Computer-assisted patient navigation and information systems and methods [patent_app_type] => utility [patent_app_number] => 16/898978 [patent_app_country] => US [patent_app_date] => 2020-06-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 13 [patent_no_of_words] => 12935 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 251 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16898978 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/898978
Computer-assisted patient navigation and information systems and methods Jun 10, 2020 Issued
Array ( [id] => 18204016 [patent_doc_number] => 11586407 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-21 [patent_title] => Systems, devices, and methods of manipulating audio data based on display orientation [patent_app_type] => utility [patent_app_number] => 16/896998 [patent_app_country] => US [patent_app_date] => 2020-06-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 12317 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16896998 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/896998
Systems, devices, and methods of manipulating audio data based on display orientation Jun 8, 2020 Issued
Array ( [id] => 16745500 [patent_doc_number] => 10970492 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-04-06 [patent_title] => IoT-based call assistant device [patent_app_type] => utility [patent_app_number] => 16/894465 [patent_app_country] => US [patent_app_date] => 2020-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 15754 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16894465 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/894465
IoT-based call assistant device Jun 4, 2020 Issued
Array ( [id] => 16333671 [patent_doc_number] => 20200304637 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-09-24 [patent_title] => Optimizing Next Step Action based on Agent Availability for Effective Sales and Marketing Engagement [patent_app_type] => utility [patent_app_number] => 16/893980 [patent_app_country] => US [patent_app_date] => 2020-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 48059 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -28 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16893980 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/893980
Optimizing next step action based on agent availability for effective sales and marketing engagement Jun 4, 2020 Issued
Array ( [id] => 17471035 [patent_doc_number] => 11277524 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-03-15 [patent_title] => Toll-free telecommunications management platform [patent_app_type] => utility [patent_app_number] => 16/891174 [patent_app_country] => US [patent_app_date] => 2020-06-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 4 [patent_no_of_words] => 7879 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 64 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16891174 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/891174
Toll-free telecommunications management platform Jun 2, 2020 Issued
Array ( [id] => 16730239 [patent_doc_number] => 20210097386 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-04-01 [patent_title] => LEARNING DOMAIN RANDOMIZATION DISTRIBUTIONS FOR TRANSFER LEARNING [patent_app_type] => utility [patent_app_number] => 16/890981 [patent_app_country] => US [patent_app_date] => 2020-06-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5361 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16890981 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/890981
Learning domain randomization distributions for transfer learning Jun 1, 2020 Issued
Array ( [id] => 16836306 [patent_doc_number] => 11012571 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-05-18 [patent_title] => Call routing methods and systems [patent_app_type] => utility [patent_app_number] => 16/880904 [patent_app_country] => US [patent_app_date] => 2020-05-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 10065 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16880904 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/880904
Call routing methods and systems May 20, 2020 Issued
Array ( [id] => 16646736 [patent_doc_number] => 10924613 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-02-16 [patent_title] => Encoder pools for conferenced communications [patent_app_type] => utility [patent_app_number] => 16/874438 [patent_app_country] => US [patent_app_date] => 2020-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7752 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 135 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16874438 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/874438
Encoder pools for conferenced communications May 13, 2020 Issued
Array ( [id] => 17108520 [patent_doc_number] => 11128752 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-09-21 [patent_title] => Personalized wait treatment during interaction [patent_app_type] => utility [patent_app_number] => 16/865045 [patent_app_country] => US [patent_app_date] => 2020-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 10644 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16865045 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/865045
Personalized wait treatment during interaction Apr 30, 2020 Issued
Array ( [id] => 16403495 [patent_doc_number] => 20200344353 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-10-29 [patent_title] => SMART CAPACITY FOR WORKLOAD ROUTING [patent_app_type] => utility [patent_app_number] => 16/857454 [patent_app_country] => US [patent_app_date] => 2020-04-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 18886 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 155 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16857454 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/857454
Smart capacity for workload routing Apr 23, 2020 Issued
Array ( [id] => 16804469 [patent_doc_number] => 10999435 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-05-04 [patent_title] => Customer sentiment driven workflow, said workflow that routes support requests based on sentiment in combination with voice-derived data [patent_app_type] => utility [patent_app_number] => 16/856144 [patent_app_country] => US [patent_app_date] => 2020-04-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 22 [patent_no_of_words] => 9191 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 224 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16856144 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/856144
Customer sentiment driven workflow, said workflow that routes support requests based on sentiment in combination with voice-derived data Apr 22, 2020 Issued
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