John M Ford

Array ( [id] => 16851947 [patent_doc_number] => 20210152692 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-20 [patent_title] => SIMULATED CUSTOMER APPLICATION EXPERIENCES FOR CUSTOMER SUPPORT VIA EMULATORS [patent_app_type] => utility [patent_app_number] => 16/683693 [patent_app_country] => US [patent_app_date] => 2019-11-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7272 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16683693 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16340250 [patent_doc_number] => 10791225 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-09-29 [patent_title] => Toll-free numbers metadata tagging, analysis and reporting [patent_app_type] => utility [patent_app_number] => 16/675285 [patent_app_country] => US [patent_app_date] => 2019-11-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 40 [patent_figures_cnt] => 51 [patent_no_of_words] => 73088 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 84 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16675285 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 15825555 [patent_doc_number] => 10637989 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-28 [patent_title] => System and method for improving efficiency of communication sessions at a call center [patent_app_type] => utility [patent_app_number] => 16/672556 [patent_app_country] => US [patent_app_date] => 2019-11-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6152 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16672556 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16575604 [patent_doc_number] => 10897539 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-01-19 [patent_title] => Method for visual-based programming of self-service workflow [patent_app_type] => utility [patent_app_number] => 16/671056 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5668 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16671056 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16811243 [patent_doc_number] => 20210133798 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => CROSS-CHANNEL CALL ATTRIBUTION [patent_app_type] => utility [patent_app_number] => 16/670333 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6714 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670333 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16813643 [patent_doc_number] => 20210136198 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => CAPACITY MANAGER FOR MULTI-DIMENSIONAL PRESENCE MODEL TO MANAGE CALL-CENTER AGENT LOAD [patent_app_type] => utility [patent_app_number] => 16/670304 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11036 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 196 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670304 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16419146 [patent_doc_number] => 10827062 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-03 [patent_title] => Context data display for a graphically interactive voice response system [patent_app_type] => utility [patent_app_number] => 16/670776 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 49 [patent_figures_cnt] => 49 [patent_no_of_words] => 14058 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670776 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16811244 [patent_doc_number] => 20210133799 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-06 [patent_title] => CROSS-CHANNEL CALL ATTRIBUTION [patent_app_type] => utility [patent_app_number] => 16/670361 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7055 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 135 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670361 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16387803 [patent_doc_number] => 10812659 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-10-20 [patent_title] => Optimized dynamic number insertion (DNI) [patent_app_type] => utility [patent_app_number] => 16/670366 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 7 [patent_no_of_words] => 6376 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 83 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670366 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16325392 [patent_doc_number] => 10785374 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-09-22 [patent_title] => Optimized dynamic number insertion (DNI) [patent_app_type] => utility [patent_app_number] => 16/670310 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 7 [patent_no_of_words] => 6326 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 95 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670310 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16503506 [patent_doc_number] => 10868914 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-15 [patent_title] => Capacity manager for multi-dimensional presence model to manage call-center agent load [patent_app_type] => utility [patent_app_number] => 16/670311 [patent_app_country] => US [patent_app_date] => 2019-10-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11036 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 196 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16670311 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16559669 [patent_doc_number] => 20210004818 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668155 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7610 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668155 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16561511 [patent_doc_number] => 20210006660 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR SPEECH-ENABLED AUTOMATED AGENT ASSISTANCE WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668158 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7591 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668158 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16559688 [patent_doc_number] => 20210004837 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR PRE-POPULATING FORMS USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668285 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7597 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 89 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668285 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16417080 [patent_doc_number] => 10824978 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-03 [patent_title] => Systems and methods for optimizing performance metrics for contact centers [patent_app_type] => utility [patent_app_number] => 16/668255 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6510 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 183 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668255 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16559678 [patent_doc_number] => 20210004827 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AN AGENT ASSIST UNIFIED INTERFACE WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668215 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7604 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668215 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16419155 [patent_doc_number] => 10827071 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-03 [patent_title] => System and method for SMS and email enabled automated agent assistance within a cloud-based contact center [patent_app_type] => utility [patent_app_number] => 16/668184 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 15 [patent_no_of_words] => 7629 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 38 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668184 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16638997 [patent_doc_number] => 10917524 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-02-09 [patent_title] => Methods for auditing communication sessions [patent_app_type] => utility [patent_app_number] => 16/668379 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 12554 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 131 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668379 [rel_patent_id] =>[rel_patent_doc_number] =>)

Array ( [id] => 16559673 [patent_doc_number] => 20210004822 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AUTOMATED SMART NOTES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668195 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7561 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 52 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668195 [rel_patent_id] =>[rel_patent_doc_number] =>)