Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 16559674 [patent_doc_number] => 20210004823 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR AUTOMATED SMART NOTES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668200 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7604 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 95 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668200 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668200
SYSTEM AND METHOD FOR AUTOMATED SMART NOTES USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16417081 [patent_doc_number] => 10824979 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-03 [patent_title] => Systems and methods for optimizing performance metrics for contact centers [patent_app_type] => utility [patent_app_number] => 16/668266 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6510 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668266 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668266
Systems and methods for optimizing performance metrics for contact centers Oct 29, 2019 Issued
Array ( [id] => 16559683 [patent_doc_number] => 20210004832 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => SYSTEM AND METHOD FOR ESCALATION USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 16/668243 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7613 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668243 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668243
SYSTEM AND METHOD FOR ESCALATION USING AGENT ASSIST WITHIN A CLOUD-BASED CONTACT CENTER Oct 29, 2019 Abandoned
Array ( [id] => 16419154 [patent_doc_number] => 10827070 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-11-03 [patent_title] => Systems and methods for optimizing performance metrics for contact centers [patent_app_type] => utility [patent_app_number] => 16/668277 [patent_app_country] => US [patent_app_date] => 2019-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6510 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16668277 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/668277
Systems and methods for optimizing performance metrics for contact centers Oct 29, 2019 Issued
Array ( [id] => 16387802 [patent_doc_number] => 10812658 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-10-20 [patent_title] => Systems and methods for optimizing performance metrics for contact centers [patent_app_type] => utility [patent_app_number] => 16/666492 [patent_app_country] => US [patent_app_date] => 2019-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6469 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 136 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16666492 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/666492
Systems and methods for optimizing performance metrics for contact centers Oct 28, 2019 Issued
Array ( [id] => 16186903 [patent_doc_number] => 10720239 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-21 [patent_title] => Computer-assisted patient navigation and information systems and methods [patent_app_type] => utility [patent_app_number] => 16/662305 [patent_app_country] => US [patent_app_date] => 2019-10-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 13 [patent_no_of_words] => 12912 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16662305 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/662305
Computer-assisted patient navigation and information systems and methods Oct 23, 2019 Issued
Array ( [id] => 15778827 [patent_doc_number] => 20200120431 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-04-16 [patent_title] => METHOD FOR OPERATING A HEARING INSTRUMENT AND HEARING SYSTEM CONTAINING A HEARING INSTRUMENT [patent_app_type] => utility [patent_app_number] => 16/654126 [patent_app_country] => US [patent_app_date] => 2019-10-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7948 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 253 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16654126 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/654126
Method for operating a hearing instrument and hearing system containing a hearing instrument Oct 15, 2019 Issued
Array ( [id] => 16265807 [patent_doc_number] => 10757263 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-08-25 [patent_title] => Dynamic resource allocation [patent_app_type] => utility [patent_app_number] => 16/593333 [patent_app_country] => US [patent_app_date] => 2019-10-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4742 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16593333 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/593333
Dynamic resource allocation Oct 3, 2019 Issued
Array ( [id] => 15838447 [patent_doc_number] => 20200134506 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-04-30 [patent_title] => MODEL TRAINING METHOD, DATA IDENTIFICATION METHOD AND DATA IDENTIFICATION DEVICE [patent_app_type] => utility [patent_app_number] => 16/591045 [patent_app_country] => US [patent_app_date] => 2019-10-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7185 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 94 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16591045 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/591045
MODEL TRAINING METHOD, DATA IDENTIFICATION METHOD AND DATA IDENTIFICATION DEVICE Oct 1, 2019 Abandoned
Array ( [id] => 15744975 [patent_doc_number] => 20200111377 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-04-09 [patent_title] => INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS [patent_app_type] => utility [patent_app_number] => 16/588827 [patent_app_country] => US [patent_app_date] => 2019-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12200 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16588827 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/588827
Intelligent systems based training of customer service agents Sep 29, 2019 Issued
Array ( [id] => 16235226 [patent_doc_number] => 10742800 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-08-11 [patent_title] => Call reconstruction sequenced application [patent_app_type] => utility [patent_app_number] => 16/585905 [patent_app_country] => US [patent_app_date] => 2019-09-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 7861 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 125 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16585905 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/585905
Call reconstruction sequenced application Sep 26, 2019 Issued
Array ( [id] => 16235247 [patent_doc_number] => 10742821 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-08-11 [patent_title] => Management of toll-free number misuse and fraud detection [patent_app_type] => utility [patent_app_number] => 16/585030 [patent_app_country] => US [patent_app_date] => 2019-09-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 40 [patent_figures_cnt] => 51 [patent_no_of_words] => 73067 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16585030 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/585030
Management of toll-free number misuse and fraud detection Sep 26, 2019 Issued
Array ( [id] => 16294759 [patent_doc_number] => 10771623 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-09-08 [patent_title] => Rapid data access [patent_app_type] => utility [patent_app_number] => 16/583970 [patent_app_country] => US [patent_app_date] => 2019-09-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 5568 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16583970 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/583970
Rapid data access Sep 25, 2019 Issued
Array ( [id] => 17963302 [patent_doc_number] => 20220343883 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-27 [patent_title] => IMPROVEMENTS TO AUDIO PITCH PROCESSING [patent_app_type] => utility [patent_app_number] => 17/763760 [patent_app_country] => US [patent_app_date] => 2019-09-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3391 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -9 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17763760 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/763760
IMPROVEMENTS TO AUDIO PITCH PROCESSING Sep 24, 2019 Pending
Array ( [id] => 15720227 [patent_doc_number] => 20200106881 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-04-02 [patent_title] => PARTIAL AUTOMATION OF TEXT CHAT CONVERSATIONS [patent_app_type] => utility [patent_app_number] => 16/581898 [patent_app_country] => US [patent_app_date] => 2019-09-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5765 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 67 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16581898 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/581898
Partial automation of text chat conversations Sep 24, 2019 Issued
Array ( [id] => 15613345 [patent_doc_number] => 10587758 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-03-10 [patent_title] => Method and system for routing call from electronic device [patent_app_type] => utility [patent_app_number] => 16/571931 [patent_app_country] => US [patent_app_date] => 2019-09-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 12929 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 362 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16571931 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/571931
Method and system for routing call from electronic device Sep 15, 2019 Issued
Array ( [id] => 16595095 [patent_doc_number] => 10904384 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-01-26 [patent_title] => System and method for omnichannel user engagement and response [patent_app_type] => utility [patent_app_number] => 16/571183 [patent_app_country] => US [patent_app_date] => 2019-09-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 8846 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 58 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16571183 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/571183
System and method for omnichannel user engagement and response Sep 14, 2019 Issued
Array ( [id] => 15778385 [patent_doc_number] => 20200120210 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-04-16 [patent_title] => Systems, Methods and Computer Program Products for Voice Call Customer Support [patent_app_type] => utility [patent_app_number] => 16/569985 [patent_app_country] => US [patent_app_date] => 2019-09-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9421 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16569985 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/569985
Systems, methods and computer program products for voice call customer support Sep 12, 2019 Issued
Array ( [id] => 15334715 [patent_doc_number] => 20200007687 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-01-02 [patent_title] => PERSONALIZED SUPPORT ROUTING BASED ON PARALINGUISTIC INFORMATION [patent_app_type] => utility [patent_app_number] => 16/564462 [patent_app_country] => US [patent_app_date] => 2019-09-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6680 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16564462 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/564462
Personalized support routing based on paralinguistic information Sep 8, 2019 Issued
Array ( [id] => 15924719 [patent_doc_number] => 10659615 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-05-19 [patent_title] => Encoder pools for conferenced communications [patent_app_type] => utility [patent_app_number] => 16/559203 [patent_app_country] => US [patent_app_date] => 2019-09-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7752 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16559203 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/559203
Encoder pools for conferenced communications Sep 2, 2019 Issued
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