Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 15735937 [patent_doc_number] => 10616415 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-07 [patent_title] => Queueing multi-channel communications for a contact center [patent_app_type] => utility [patent_app_number] => 16/552328 [patent_app_country] => US [patent_app_date] => 2019-08-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 40 [patent_figures_cnt] => 40 [patent_no_of_words] => 52122 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 333 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16552328 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/552328
Queueing multi-channel communications for a contact center Aug 26, 2019 Issued
Array ( [id] => 16150671 [patent_doc_number] => 10708426 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-07-07 [patent_title] => Generating intelligent contact routing configurations [patent_app_type] => utility [patent_app_number] => 16/549565 [patent_app_country] => US [patent_app_date] => 2019-08-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 22 [patent_no_of_words] => 7766 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 96 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16549565 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/549565
Generating intelligent contact routing configurations Aug 22, 2019 Issued
Array ( [id] => 15924671 [patent_doc_number] => 10659591 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-05-19 [patent_title] => System and method for managing calls [patent_app_type] => utility [patent_app_number] => 16/543927 [patent_app_country] => US [patent_app_date] => 2019-08-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 16520 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 67 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16543927 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/543927
System and method for managing calls Aug 18, 2019 Issued
Array ( [id] => 15957763 [patent_doc_number] => 10666807 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-05-26 [patent_title] => Call routing methods and systems [patent_app_type] => utility [patent_app_number] => 16/543362 [patent_app_country] => US [patent_app_date] => 2019-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 10026 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16543362 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/543362
Call routing methods and systems Aug 15, 2019 Issued
Array ( [id] => 15706043 [patent_doc_number] => 10609218 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-03-31 [patent_title] => System and method for intent-based active callback management [patent_app_type] => utility [patent_app_number] => 16/542577 [patent_app_country] => US [patent_app_date] => 2019-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 30 [patent_figures_cnt] => 30 [patent_no_of_words] => 15824 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16542577 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/542577
System and method for intent-based active callback management Aug 15, 2019 Issued
Array ( [id] => 15706039 [patent_doc_number] => 10609216 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-03-31 [patent_title] => Method and system for optimizing call distribution among callers for improved positive outcome [patent_app_type] => utility [patent_app_number] => 16/542380 [patent_app_country] => US [patent_app_date] => 2019-08-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8012 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 135 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16542380 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/542380
Method and system for optimizing call distribution among callers for improved positive outcome Aug 15, 2019 Issued
Array ( [id] => 15506061 [patent_doc_number] => 20200053219 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-02-13 [patent_title] => ELECTRONIC DEVICE FOR PERFORMING TASK INCLUDING CALL IN RESPONSE TO USER UTTERANCE AND OPERATION METHOD THEREOF [patent_app_type] => utility [patent_app_number] => 16/534950 [patent_app_country] => US [patent_app_date] => 2019-08-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 27823 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 198 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16534950 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/534950
Electronic device for performing task including call in response to user utterance and operation method thereof Aug 6, 2019 Issued
Array ( [id] => 16373685 [patent_doc_number] => 10805464 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-10-13 [patent_title] => System and method for monitoring and visualizing emotions in call center dialogs at call centers [patent_app_type] => utility [patent_app_number] => 16/531514 [patent_app_country] => US [patent_app_date] => 2019-08-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 8 [patent_no_of_words] => 9802 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 189 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16531514 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/531514
System and method for monitoring and visualizing emotions in call center dialogs at call centers Aug 4, 2019 Issued
Array ( [id] => 15151731 [patent_doc_number] => 20190354343 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-11-21 [patent_title] => SYSTEM AND METHOD FOR DIFFERENTIALLY LOCATING AND MODIFYING AUDIO SOURCES [patent_app_type] => utility [patent_app_number] => 16/528534 [patent_app_country] => US [patent_app_date] => 2019-07-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10444 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -25 [patent_words_short_claim] => 62 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16528534 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/528534
System and method for differentially locating and modifying audio sources Jul 30, 2019 Issued
Array ( [id] => 16318288 [patent_doc_number] => 10778852 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-09-15 [patent_title] => Toll-free telecommunications and data management platform [patent_app_type] => utility [patent_app_number] => 16/523268 [patent_app_country] => US [patent_app_date] => 2019-07-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 61 [patent_figures_cnt] => 72 [patent_no_of_words] => 80579 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 137 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16523268 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/523268
Toll-free telecommunications and data management platform Jul 25, 2019 Issued
Array ( [id] => 15735927 [patent_doc_number] => 10616410 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-07 [patent_title] => Identifying a media item to present to a user device via a communication session [patent_app_type] => utility [patent_app_number] => 16/523107 [patent_app_country] => US [patent_app_date] => 2019-07-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 13469 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16523107 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/523107
Identifying a media item to present to a user device via a communication session Jul 25, 2019 Issued
Array ( [id] => 18017679 [patent_doc_number] => 11510000 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-11-22 [patent_title] => Sound collection apparatus [patent_app_type] => utility [patent_app_number] => 17/265673 [patent_app_country] => US [patent_app_date] => 2019-07-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 36 [patent_figures_cnt] => 46 [patent_no_of_words] => 9060 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17265673 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/265673
Sound collection apparatus Jul 24, 2019 Issued
Array ( [id] => 15790207 [patent_doc_number] => 10628831 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-04-21 [patent_title] => Automated compliance scripting and verification [patent_app_type] => utility [patent_app_number] => 16/515566 [patent_app_country] => US [patent_app_date] => 2019-07-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7890 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16515566 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/515566
Automated compliance scripting and verification Jul 17, 2019 Issued
Array ( [id] => 16579955 [patent_doc_number] => 20210014357 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-14 [patent_title] => FEEDBACK BASED COMMUNICATION ROUTER [patent_app_type] => utility [patent_app_number] => 16/506811 [patent_app_country] => US [patent_app_date] => 2019-07-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5881 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 58 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16506811 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/506811
Feedback based communication router Jul 8, 2019 Issued
Array ( [id] => 16522434 [patent_doc_number] => 10873663 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-12-22 [patent_title] => Multi-call management system and method [patent_app_type] => utility [patent_app_number] => 16/504041 [patent_app_country] => US [patent_app_date] => 2019-07-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 2652 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16504041 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/504041
Multi-call management system and method Jul 4, 2019 Issued
Array ( [id] => 16559665 [patent_doc_number] => 20210004814 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-01-07 [patent_title] => GENERATING PREDICTIONS FOR ELECTRONIC COMMUNICATIONS BY DETERMINING PROBLEM FEATURES BASED ON CONTEXTUAL INFORMATION ASSOCIATED WITH SERVICE SYSTEMS [patent_app_type] => utility [patent_app_number] => 16/458465 [patent_app_country] => US [patent_app_date] => 2019-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 17283 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 87 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16458465 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/458465
GENERATING PREDICTIONS FOR ELECTRONIC COMMUNICATIONS BY DETERMINING PROBLEM FEATURES BASED ON CONTEXTUAL INFORMATION ASSOCIATED WITH SERVICE SYSTEMS Jun 30, 2019 Abandoned
Array ( [id] => 14907365 [patent_doc_number] => 20190297448 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-09-26 [patent_title] => METHOD AND APPARATUS FOR AN ULTRASONIC EMITTER SYSTEM FLOOR AUDIO UNIT [patent_app_type] => utility [patent_app_number] => 16/438053 [patent_app_country] => US [patent_app_date] => 2019-06-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8396 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 58 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16438053 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/438053
Method and apparatus for an ultrasonic emitter system floor audio unit Jun 10, 2019 Issued
Array ( [id] => 15958271 [patent_doc_number] => 10667065 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-05-26 [patent_title] => Hearing instrument having an antenna system [patent_app_type] => utility [patent_app_number] => 16/433549 [patent_app_country] => US [patent_app_date] => 2019-06-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 9 [patent_no_of_words] => 8016 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16433549 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/433549
Hearing instrument having an antenna system Jun 5, 2019 Issued
Array ( [id] => 16489025 [patent_doc_number] => 20200382640 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2020-12-03 [patent_title] => DETECTING USER HESISTANCY FROM TEXT INPUT [patent_app_type] => utility [patent_app_number] => 16/426213 [patent_app_country] => US [patent_app_date] => 2019-05-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9863 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 55 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16426213 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/426213
Detecting user hesistancy from text input May 29, 2019 Issued
Array ( [id] => 15485941 [patent_doc_number] => 10558318 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-02-11 [patent_title] => System and method of communication analysis [patent_app_type] => utility [patent_app_number] => 16/425601 [patent_app_country] => US [patent_app_date] => 2019-05-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 12 [patent_no_of_words] => 10633 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16425601 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/425601
System and method of communication analysis May 28, 2019 Issued
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