Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18474688 [patent_doc_number] => 20230208976 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-29 [patent_title] => SYSTEMS AND METHODS FOR PRIORITIZING EMERGENCY CALLS [patent_app_type] => utility [patent_app_number] => 18/175253 [patent_app_country] => US [patent_app_date] => 2023-02-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4967 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 151 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18175253 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/175253
Systems and methods for prioritizing emergency calls Feb 26, 2023 Issued
Array ( [id] => 18616975 [patent_doc_number] => 20230283714 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-07 [patent_title] => COORDINATING CONVEYING A REASON FOR A CALL FROM A USER DEVICE [patent_app_type] => utility [patent_app_number] => 18/113013 [patent_app_country] => US [patent_app_date] => 2023-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 26396 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 91 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18113013 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/113013
COORDINATING CONVEYING A REASON FOR A CALL FROM A USER DEVICE Feb 21, 2023 Pending
Array ( [id] => 18474686 [patent_doc_number] => 20230208974 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-29 [patent_title] => TECHNIQUES FOR BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 18/112890 [patent_app_country] => US [patent_app_date] => 2023-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5777 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 189 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18112890 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/112890
Techniques for behavioral pairing in a task assignment system Feb 21, 2023 Issued
Array ( [id] => 18433744 [patent_doc_number] => 20230181038 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-06-15 [patent_title] => Computer-Assisted Patient Navigation and Information Systems and Methods [patent_app_type] => utility [patent_app_number] => 18/165287 [patent_app_country] => US [patent_app_date] => 2023-02-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12969 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 192 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18165287 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/165287
Computer-assisted patient navigation and information systems and methods Feb 5, 2023 Issued
Array ( [id] => 18534325 [patent_doc_number] => 20230239404 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-27 [patent_title] => SYSTEM AND METHODS FOR INTENT - BASED ACTIVE CALLBACK MANAGEMENT USING ENHANCED CALLBACK OBJECTS [patent_app_type] => utility [patent_app_number] => 18/159071 [patent_app_country] => US [patent_app_date] => 2023-01-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 16430 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 84 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18159071 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/159071
System and methods for intent--based active callback management using enhanced callback objects Jan 23, 2023 Issued
Array ( [id] => 18501565 [patent_doc_number] => 20230224404 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-13 [patent_title] => SECOND LEVEL INTERACTIVE VOICE RESPONSE COMPONENT [patent_app_type] => utility [patent_app_number] => 18/100305 [patent_app_country] => US [patent_app_date] => 2023-01-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7526 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18100305 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/100305
Second level interactive voice response component Jan 22, 2023 Issued
Array ( [id] => 18539923 [patent_doc_number] => 20230245032 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-03 [patent_title] => Sentiment-Based Participation Requests for Contact Center Engagements [patent_app_type] => utility [patent_app_number] => 18/151713 [patent_app_country] => US [patent_app_date] => 2023-01-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14429 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18151713 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/151713
Sentiment-based participation requests for contact center engagements Jan 8, 2023 Issued
Array ( [id] => 19124324 [patent_doc_number] => 11968326 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-04-23 [patent_title] => System and method improving inbound leads and phone calls processing in sales and marketing engagement [patent_app_type] => utility [patent_app_number] => 18/148115 [patent_app_country] => US [patent_app_date] => 2022-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 30 [patent_figures_cnt] => 30 [patent_no_of_words] => 48144 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18148115 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/148115
System and method improving inbound leads and phone calls processing in sales and marketing engagement Dec 28, 2022 Issued
Array ( [id] => 18363681 [patent_doc_number] => 20230145272 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-11 [patent_title] => Conference Service Number System [patent_app_type] => utility [patent_app_number] => 18/147947 [patent_app_country] => US [patent_app_date] => 2022-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10904 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18147947 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/147947
Call routing to an instance of conferencing software Dec 28, 2022 Issued
Array ( [id] => 18364680 [patent_doc_number] => 20230146271 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-11 [patent_title] => SYSTEMS AND METHODS FOR FORECASTING INBOUND TELECOMMUNICATIONS ASSOCIATED WITH AN ELECTRONIC TRANSACTIONS SUBSCRIPTION PLATFORM [patent_app_type] => utility [patent_app_number] => 18/147845 [patent_app_country] => US [patent_app_date] => 2022-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7927 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18147845 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/147845
Systems and methods for forecasting inbound telecommunications associated with an electronic transactions subscription platform Dec 28, 2022 Issued
Array ( [id] => 18489609 [patent_doc_number] => 20230216960 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-07-06 [patent_title] => SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING [patent_app_type] => utility [patent_app_number] => 18/147710 [patent_app_country] => US [patent_app_date] => 2022-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 25047 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 407 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18147710 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/147710
System and method for enhanced virtual queuing Dec 28, 2022 Issued
Array ( [id] => 18336105 [patent_doc_number] => 20230128054 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-27 [patent_title] => SYSTEMS AND METHODS FOR TAGGING FRAUDULENT PHONE NUMBERS [patent_app_type] => utility [patent_app_number] => 18/083778 [patent_app_country] => US [patent_app_date] => 2022-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 80765 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 50 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18083778 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/083778
SYSTEMS AND METHODS FOR TAGGING FRAUDULENT PHONE NUMBERS Dec 18, 2022 Pending
Array ( [id] => 18348621 [patent_doc_number] => 20230136732 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-05-04 [patent_title] => SYSTEMS AND METHODS FOR PHONE NUMBER FRAUD PREDICTION [patent_app_type] => utility [patent_app_number] => 18/083790 [patent_app_country] => US [patent_app_date] => 2022-12-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 73198 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 53 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18083790 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/083790
SYSTEMS AND METHODS FOR PHONE NUMBER FRAUD PREDICTION Dec 18, 2022 Pending
Array ( [id] => 18295167 [patent_doc_number] => 20230104853 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-06 [patent_title] => SYSTEM AND METHOD FOR ENHANCED VIRTUAL QUEUING [patent_app_type] => utility [patent_app_number] => 18/080327 [patent_app_country] => US [patent_app_date] => 2022-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 27022 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 86 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18080327 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/080327
System and method for enhanced virtual queuing Dec 12, 2022 Issued
Array ( [id] => 18722646 [patent_doc_number] => 11800016 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-24 [patent_title] => System and method for adaptive cloud conversation platform [patent_app_type] => utility [patent_app_number] => 18/078914 [patent_app_country] => US [patent_app_date] => 2022-12-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 13861 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18078914 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/078914
System and method for adaptive cloud conversation platform Dec 8, 2022 Issued
Array ( [id] => 18482102 [patent_doc_number] => 11695867 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-07-04 [patent_title] => Methods and systems for facilitating context-to-call communications between communication points via dedicated context-to-call-enabled contact numbers [patent_app_type] => utility [patent_app_number] => 18/063008 [patent_app_country] => US [patent_app_date] => 2022-12-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 15928 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 192 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18063008 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/063008
Methods and systems for facilitating context-to-call communications between communication points via dedicated context-to-call-enabled contact numbers Dec 6, 2022 Issued
Array ( [id] => 18326214 [patent_doc_number] => 20230124342 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-20 [patent_title] => REAL-TIME AGENT ASSISTANCE USING REAL-TIME AUTOMATIC SPEECH RECOGNITION AND BEHAVIORAL METRICS [patent_app_type] => utility [patent_app_number] => 18/059739 [patent_app_country] => US [patent_app_date] => 2022-11-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4920 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 190 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 18059739 [rel_patent_id] =>[rel_patent_doc_number] =>)
18/059739
Real-time agent assistance using real-time automatic speech recognition and behavioral metrics Nov 28, 2022 Issued
Array ( [id] => 18705796 [patent_doc_number] => 11792321 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-17 [patent_title] => System and method for enhanced virtual queuing [patent_app_type] => utility [patent_app_number] => 17/994325 [patent_app_country] => US [patent_app_date] => 2022-11-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 48 [patent_figures_cnt] => 48 [patent_no_of_words] => 22478 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 94 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17994325 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/994325
System and method for enhanced virtual queuing Nov 26, 2022 Issued
Array ( [id] => 18239327 [patent_doc_number] => 20230071638 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-09 [patent_title] => SYSTEM AND METHOD FOR DIFFERENTIALLY LOCATING AND MODIFYING AUDIO SOURCES [patent_app_type] => utility [patent_app_number] => 17/985856 [patent_app_country] => US [patent_app_date] => 2022-11-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10519 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -19 [patent_words_short_claim] => 62 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17985856 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/985856
SYSTEM AND METHOD FOR DIFFERENTIALLY LOCATING AND MODIFYING AUDIO SOURCES Nov 12, 2022 Pending
Array ( [id] => 18324894 [patent_doc_number] => 20230123022 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-04-20 [patent_title] => INTENT ANALYSIS FOR CALL CENTER RESPONSE GENERATION [patent_app_type] => utility [patent_app_number] => 17/975116 [patent_app_country] => US [patent_app_date] => 2022-10-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 22702 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17975116 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/975116
Intent analysis for call center response generation Oct 26, 2022 Issued
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