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John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 15202733 [patent_doc_number] => 10498883 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-03 [patent_title] => Multi-modal communications restrictioning [patent_app_type] => utility [patent_app_number] => 15/948641 [patent_app_country] => US [patent_app_date] => 2018-04-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 14 [patent_no_of_words] => 12947 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15948641 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/948641
Multi-modal communications restrictioning Apr 8, 2018 Issued
Array ( [id] => 15429997 [patent_doc_number] => 10547946 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-01-28 [patent_title] => Wearable device [patent_app_type] => utility [patent_app_number] => 15/947554 [patent_app_country] => US [patent_app_date] => 2018-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 5903 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 142 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15947554 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/947554
Wearable device Apr 5, 2018 Issued
Array ( [id] => 15925233 [patent_doc_number] => 10659875 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2020-05-19 [patent_title] => Techniques for selecting a direct path acoustic signal [patent_app_type] => utility [patent_app_number] => 15/947502 [patent_app_country] => US [patent_app_date] => 2018-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6127 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 62 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15947502 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/947502
Techniques for selecting a direct path acoustic signal Apr 5, 2018 Issued
Array ( [id] => 14180195 [patent_doc_number] => 10264127 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-04-16 [patent_title] => Emotion recognition to match support agents with customers [patent_app_type] => utility [patent_app_number] => 15/947452 [patent_app_country] => US [patent_app_date] => 2018-04-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 10 [patent_no_of_words] => 10802 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15947452 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/947452
Emotion recognition to match support agents with customers Apr 5, 2018 Issued
Array ( [id] => 15583287 [patent_doc_number] => 10582050 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-03-03 [patent_title] => Personalized wait treatment during interaction with contact centers [patent_app_type] => utility [patent_app_number] => 15/938283 [patent_app_country] => US [patent_app_date] => 2018-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7955 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 131 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15938283 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/938283
Personalized wait treatment during interaction with contact centers Mar 27, 2018 Issued
Array ( [id] => 13334391 [patent_doc_number] => 20180218733 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-02 [patent_title] => ANALYZING CONVERSATIONS TO AUTOMATICALLY IDENTIFY PRODUCT FEATURES THAT RESONATE WITH CUSTOMERS [patent_app_type] => utility [patent_app_number] => 15/937494 [patent_app_country] => US [patent_app_date] => 2018-03-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13592 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -25 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15937494 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/937494
Analyzing conversations to automatically identify product features that resonate with customers Mar 26, 2018 Issued
Array ( [id] => 14984499 [patent_doc_number] => 10446169 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-10-15 [patent_title] => Pre-selectable and dynamic configurable multistage echo control system for large range level of acoustic echo [patent_app_type] => utility [patent_app_number] => 15/935204 [patent_app_country] => US [patent_app_date] => 2018-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 9 [patent_no_of_words] => 13517 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15935204 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/935204
Pre-selectable and dynamic configurable multistage echo control system for large range level of acoustic echo Mar 25, 2018 Issued
Array ( [id] => 14270283 [patent_doc_number] => 10284722 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-05-07 [patent_title] => Contact management system [patent_app_type] => utility [patent_app_number] => 15/936091 [patent_app_country] => US [patent_app_date] => 2018-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 5235 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15936091 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/936091
Contact management system Mar 25, 2018 Issued
Array ( [id] => 13045421 [patent_doc_number] => 10044859 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-08-07 [patent_title] => Using real-time speech analytics to navigate a call that has reached a machine or service [patent_app_type] => utility [patent_app_number] => 15/928554 [patent_app_country] => US [patent_app_date] => 2018-03-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 16 [patent_no_of_words] => 13100 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15928554 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/928554
Using real-time speech analytics to navigate a call that has reached a machine or service Mar 21, 2018 Issued
Array ( [id] => 15080283 [patent_doc_number] => 10469655 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-11-05 [patent_title] => Call reconstruction sequenced application [patent_app_type] => utility [patent_app_number] => 15/927909 [patent_app_country] => US [patent_app_date] => 2018-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 7825 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15927909 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/927909
Call reconstruction sequenced application Mar 20, 2018 Issued
Array ( [id] => 13161901 [patent_doc_number] => 10097690 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-10-09 [patent_title] => Detecting events from customer support sessions [patent_app_type] => utility [patent_app_number] => 15/922662 [patent_app_country] => US [patent_app_date] => 2018-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 15 [patent_no_of_words] => 14204 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 242 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15922662 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/922662
Detecting events from customer support sessions Mar 14, 2018 Issued
Array ( [id] => 13438063 [patent_doc_number] => 20180270574 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-09-20 [patent_title] => DYNAMIC AUDIO ENHANCEMENT USING AN ALL-PASS FILTER [patent_app_type] => utility [patent_app_number] => 15/922145 [patent_app_country] => US [patent_app_date] => 2018-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3938 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 22 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15922145 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/922145
Dynamic audio enhancement using an all-pass filter Mar 14, 2018 Issued
Array ( [id] => 12901042 [patent_doc_number] => 20180192189 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-07-05 [patent_title] => Spatial Audio Apparatus [patent_app_type] => utility [patent_app_number] => 15/907461 [patent_app_country] => US [patent_app_date] => 2018-02-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11354 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 281 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15907461 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/907461
Spatial audio apparatus Feb 27, 2018 Issued
Array ( [id] => 12869158 [patent_doc_number] => 20180181561 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-28 [patent_title] => ANALYZING CONVERSATIONS TO AUTOMATICALLY IDENTIFY CUSTOMER PAIN POINTS [patent_app_type] => utility [patent_app_number] => 15/902808 [patent_app_country] => US [patent_app_date] => 2018-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15137 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15902808 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/902808
Analyzing conversations to automatically identify customer pain points Feb 21, 2018 Issued
Array ( [id] => 12876265 [patent_doc_number] => 20180183930 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-28 [patent_title] => ANALYZING CONVERSATIONS TO AUTOMATICALLY IDENTIFY PRODUCT FEATURE REQUESTS [patent_app_type] => utility [patent_app_number] => 15/902751 [patent_app_country] => US [patent_app_date] => 2018-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15133 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 122 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15902751 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/902751
Analyzing conversations to automatically identify product feature requests Feb 21, 2018 Issued
Array ( [id] => 14335447 [patent_doc_number] => 10298757 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-05-21 [patent_title] => Integrated service centre support [patent_app_type] => utility [patent_app_number] => 15/901049 [patent_app_country] => US [patent_app_date] => 2018-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 8192 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 127 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15901049 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/901049
Integrated service centre support Feb 20, 2018 Issued
Array ( [id] => 17190184 [patent_doc_number] => 20210337069 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-10-28 [patent_title] => Exclusive Agent Pool Allocation Method, Electronic Device, And Computer Readable Storage Medium [patent_app_type] => utility [patent_app_number] => 16/315255 [patent_app_country] => US [patent_app_date] => 2018-02-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 4487 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -12 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16315255 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/315255
Exclusive agent pool allocation method, electronic device, and computer readable storage medium Feb 11, 2018 Issued
Array ( [id] => 12900193 [patent_doc_number] => 20180191906 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-07-05 [patent_title] => SYSTEMS AND METHODS FOR OPTIMAL SCHEDULING OF RESOURCES IN A CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 15/893846 [patent_app_country] => US [patent_app_date] => 2018-02-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13486 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 194 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15893846 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/893846
Systems and methods for optimal scheduling of resources in a contact center Feb 11, 2018 Issued
Array ( [id] => 13850221 [patent_doc_number] => 20190028595 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-01-24 [patent_title] => MANAGEMENT OF TOLL-FREE NUMBER MISUSE AND FRAUD DETECTION [patent_app_type] => utility [patent_app_number] => 15/892550 [patent_app_country] => US [patent_app_date] => 2018-02-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 73010 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15892550 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/892550
Management of toll-free number misuse and fraud detection Feb 8, 2018 Issued
Array ( [id] => 13032315 [patent_doc_number] => 10038789 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-07-31 [patent_title] => Call routing methods and systems [patent_app_type] => utility [patent_app_number] => 15/890950 [patent_app_country] => US [patent_app_date] => 2018-02-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 9924 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15890950 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/890950
Call routing methods and systems Feb 6, 2018 Issued
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