Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 13273977 [patent_doc_number] => 10149084 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-12-04 [patent_title] => Audio providing apparatus and audio providing method [patent_app_type] => utility [patent_app_number] => 15/685730 [patent_app_country] => US [patent_app_date] => 2017-08-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 18 [patent_no_of_words] => 11488 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15685730 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/685730
Audio providing apparatus and audio providing method Aug 23, 2017 Issued
Array ( [id] => 13273977 [patent_doc_number] => 10149084 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-12-04 [patent_title] => Audio providing apparatus and audio providing method [patent_app_type] => utility [patent_app_number] => 15/685730 [patent_app_country] => US [patent_app_date] => 2017-08-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 18 [patent_no_of_words] => 11488 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15685730 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/685730
Audio providing apparatus and audio providing method Aug 23, 2017 Issued
Array ( [id] => 12096734 [patent_doc_number] => 20170353828 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-12-07 [patent_title] => 'Systems and Methods for Using Caller Data to Set an Operational Mode of a Phone Switch' [patent_app_type] => utility [patent_app_number] => 15/682014 [patent_app_country] => US [patent_app_date] => 2017-08-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6594 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15682014 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/682014
Systems and methods for using caller data to set an operational mode of a phone switch Aug 20, 2017 Issued
Array ( [id] => 12378903 [patent_doc_number] => 09961204 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-05-01 [patent_title] => Monitoring agent oversight of artificial intelligence content in a contact center [patent_app_type] => utility [patent_app_number] => 15/682115 [patent_app_country] => US [patent_app_date] => 2017-08-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 9441 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 15 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15682115 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/682115
Monitoring agent oversight of artificial intelligence content in a contact center Aug 20, 2017 Issued
Array ( [id] => 12461331 [patent_doc_number] => 09986321 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-05-29 [patent_title] => Speaker module [patent_app_type] => utility [patent_app_number] => 15/677064 [patent_app_country] => US [patent_app_date] => 2017-08-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 903 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 110 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15677064 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/677064
Speaker module Aug 14, 2017 Issued
Array ( [id] => 13964897 [patent_doc_number] => 20190058793 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-02-21 [patent_title] => AUTOMATIC QUALITY MANAGEMENT OF CHAT AGENTS VIA CHAT BOTS [patent_app_type] => utility [patent_app_number] => 15/677927 [patent_app_country] => US [patent_app_date] => 2017-08-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 14034 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 123 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15677927 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/677927
Automatic quality management of chat agents via chat bots Aug 14, 2017 Issued
Array ( [id] => 12196684 [patent_doc_number] => 09900431 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-02-20 [patent_title] => 'Communications handler for screening incoming calls' [patent_app_type] => utility [patent_app_number] => 15/668991 [patent_app_country] => US [patent_app_date] => 2017-08-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 24857 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 210 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15668991 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/668991
Communications handler for screening incoming calls Aug 3, 2017 Issued
Array ( [id] => 12169341 [patent_doc_number] => 09888117 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-02-06 [patent_title] => 'Hold time reducer' [patent_app_type] => utility [patent_app_number] => 15/656014 [patent_app_country] => US [patent_app_date] => 2017-07-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 3966 [patent_no_of_claims] => 35 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 254 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15656014 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/656014
Hold time reducer Jul 20, 2017 Issued
Array ( [id] => 12028056 [patent_doc_number] => 20170318155 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-11-02 [patent_title] => 'Method and Apparatus for Storing Phone Number, and Method and Apparatus for Dialing Phone Number' [patent_app_type] => utility [patent_app_number] => 15/650491 [patent_app_country] => US [patent_app_date] => 2017-07-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 16121 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15650491 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/650491
Method and apparatus for storing phone number, and method and apparatus for dialing phone number Jul 13, 2017 Issued
Array ( [id] => 12004206 [patent_doc_number] => 20170308361 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-10-26 [patent_title] => 'Call Management Method and Apparatus' [patent_app_type] => utility [patent_app_number] => 15/644967 [patent_app_country] => US [patent_app_date] => 2017-07-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 26 [patent_figures_cnt] => 26 [patent_no_of_words] => 14099 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15644967 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/644967
Call Management Method and Apparatus Jul 9, 2017 Abandoned
Array ( [id] => 13101247 [patent_doc_number] => 10069976 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-09-04 [patent_title] => Voice agent forwarding [patent_app_type] => utility [patent_app_number] => 15/621678 [patent_app_country] => US [patent_app_date] => 2017-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 11723 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15621678 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/621678
Voice agent forwarding Jun 12, 2017 Issued
Array ( [id] => 11975811 [patent_doc_number] => 20170279965 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-09-28 [patent_title] => 'SYSTEMS AND METHODS FOR ACCESSING CONFERENCE CALLS' [patent_app_type] => utility [patent_app_number] => 15/618858 [patent_app_country] => US [patent_app_date] => 2017-06-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 10659 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15618858 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/618858
Systems and methods for accessing conference calls Jun 8, 2017 Issued
Array ( [id] => 12148766 [patent_doc_number] => 09883037 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-01-30 [patent_title] => 'Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agents' [patent_app_type] => utility [patent_app_number] => 15/617616 [patent_app_country] => US [patent_app_date] => 2017-06-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 19551 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 377 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15617616 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/617616
Systems and methods in an electronic contact management system to estimate required staff levels for multi-skilled agents Jun 7, 2017 Issued
Array ( [id] => 12440535 [patent_doc_number] => 09980035 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-05-22 [patent_title] => Headphone retention mechanism [patent_app_type] => utility [patent_app_number] => 15/611540 [patent_app_country] => US [patent_app_date] => 2017-06-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 9 [patent_no_of_words] => 2948 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 55 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15611540 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/611540
Headphone retention mechanism May 31, 2017 Issued
Array ( [id] => 13074263 [patent_doc_number] => 10057938 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-21 [patent_title] => Method for device-to-device (D2D) operation performed by terminal in wireless communication system and terminal using the method [patent_app_type] => utility [patent_app_number] => 15/606986 [patent_app_country] => US [patent_app_date] => 2017-05-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 19 [patent_no_of_words] => 16622 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 178 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15606986 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/606986
Method for device-to-device (D2D) operation performed by terminal in wireless communication system and terminal using the method May 25, 2017 Issued
Array ( [id] => 11960593 [patent_doc_number] => 20170264745 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-09-14 [patent_title] => 'System And Method For Automated Call Center Operation Facilitating Agent-Caller Communication' [patent_app_type] => utility [patent_app_number] => 15/606710 [patent_app_country] => US [patent_app_date] => 2017-05-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 13506 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15606710 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/606710
System and method for automated call center operation facilitating agent-caller communication May 25, 2017 Issued
Array ( [id] => 13259545 [patent_doc_number] => 10142474 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-11-27 [patent_title] => Computer-implemented system and method for facilitating interactions via automatic agent responses [patent_app_type] => utility [patent_app_number] => 15/598984 [patent_app_country] => US [patent_app_date] => 2017-05-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 2598 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15598984 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/598984
Computer-implemented system and method for facilitating interactions via automatic agent responses May 17, 2017 Issued
Array ( [id] => 13757389 [patent_doc_number] => 10171660 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-01-01 [patent_title] => System and method for indexing automated telephone systems [patent_app_type] => utility [patent_app_number] => 15/598876 [patent_app_country] => US [patent_app_date] => 2017-05-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7706 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 51 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15598876 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/598876
System and method for indexing automated telephone systems May 17, 2017 Issued
Array ( [id] => 12399417 [patent_doc_number] => 09967400 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-05-08 [patent_title] => Emotion recognition to match support agents with customers [patent_app_type] => utility [patent_app_number] => 15/589520 [patent_app_country] => US [patent_app_date] => 2017-05-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 10 [patent_no_of_words] => 10788 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 144 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15589520 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/589520
Emotion recognition to match support agents with customers May 7, 2017 Issued
Array ( [id] => 12439899 [patent_doc_number] => 09979822 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-05-22 [patent_title] => Method and system for specifying and processing telephony sessions [patent_app_type] => utility [patent_app_number] => 15/586824 [patent_app_country] => US [patent_app_date] => 2017-05-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 9360 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 178 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15586824 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/586824
Method and system for specifying and processing telephony sessions May 3, 2017 Issued
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