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John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12258019 [patent_doc_number] => 09930181 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-03-27 [patent_title] => 'Systems and methods for optimal scheduling of resources in a contact center' [patent_app_type] => utility [patent_app_number] => 15/395349 [patent_app_country] => US [patent_app_date] => 2016-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 9 [patent_no_of_words] => 13780 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 193 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15395349 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/395349
Systems and methods for optimal scheduling of resources in a contact center Dec 29, 2016 Issued
Array ( [id] => 12020831 [patent_doc_number] => 09813556 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-11-07 [patent_title] => 'Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms' [patent_app_type] => utility [patent_app_number] => 15/391859 [patent_app_country] => US [patent_app_date] => 2016-12-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 49 [patent_figures_cnt] => 52 [patent_no_of_words] => 34836 [patent_no_of_claims] => 32 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 210 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15391859 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/391859
Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms Dec 27, 2016 Issued
Array ( [id] => 11695670 [patent_doc_number] => 20170171387 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-06-15 [patent_title] => 'TECHNIQUEST FOR BYPASSING CALL SCREENING IN A CALL MESSAGING SYSTEM' [patent_app_type] => utility [patent_app_number] => 15/391115 [patent_app_country] => US [patent_app_date] => 2016-12-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 9120 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15391115 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/391115
Techniquest for bypassing call screening in a call messaging system Dec 26, 2016 Issued
Array ( [id] => 11558627 [patent_doc_number] => 20170104873 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-13 [patent_title] => 'SYSTEM FOR COMMUNICATION ROUTING' [patent_app_type] => utility [patent_app_number] => 15/388116 [patent_app_country] => US [patent_app_date] => 2016-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 5141 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15388116 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/388116
System for communication routing Dec 21, 2016 Issued
Array ( [id] => 13850211 [patent_doc_number] => 20190028590 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2019-01-24 [patent_title] => Mobile Conference System [patent_app_type] => utility [patent_app_number] => 16/064257 [patent_app_country] => US [patent_app_date] => 2016-12-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7031 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -7 [patent_words_short_claim] => 324 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16064257 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/064257
Mobile conference system Dec 20, 2016 Issued
Array ( [id] => 12176044 [patent_doc_number] => 09894201 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-02-13 [patent_title] => 'Ongoing text analysis to self-regulate network node allocations and contact center adjustments' [patent_app_type] => utility [patent_app_number] => 15/378507 [patent_app_country] => US [patent_app_date] => 2016-12-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9982 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 196 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15378507 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/378507
Ongoing text analysis to self-regulate network node allocations and contact center adjustments Dec 13, 2016 Issued
Array ( [id] => 12013914 [patent_doc_number] => 09807251 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-10-31 [patent_title] => 'Toll-free telecommunications management platform' [patent_app_type] => utility [patent_app_number] => 15/373387 [patent_app_country] => US [patent_app_date] => 2016-12-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 4 [patent_no_of_words] => 8023 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 101 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15373387 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/373387
Toll-free telecommunications management platform Dec 7, 2016 Issued
Array ( [id] => 11518653 [patent_doc_number] => 20170085724 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-03-23 [patent_title] => 'TOLL-FREE TELECOMMUNICATIONS MANAGEMENT PLATFORM' [patent_app_type] => utility [patent_app_number] => 15/369302 [patent_app_country] => US [patent_app_date] => 2016-12-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 41 [patent_figures_cnt] => 41 [patent_no_of_words] => 75748 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15369302 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/369302
Toll-free telecommunications management platform Dec 4, 2016 Issued
Array ( [id] => 16477868 [patent_doc_number] => 10852813 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-12-01 [patent_title] => Information processing system, client terminal, information processing method, and recording medium [patent_app_type] => utility [patent_app_number] => 16/074666 [patent_app_country] => US [patent_app_date] => 2016-11-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 20 [patent_no_of_words] => 14744 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 126 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 16074666 [rel_patent_id] =>[rel_patent_doc_number] =>)
16/074666
Information processing system, client terminal, information processing method, and recording medium Nov 21, 2016 Issued
Array ( [id] => 13059433 [patent_doc_number] => 10051130 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-14 [patent_title] => Dynamic conference line allocation from conference line pool [patent_app_type] => utility [patent_app_number] => 15/358584 [patent_app_country] => US [patent_app_date] => 2016-11-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3786 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15358584 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/358584
Dynamic conference line allocation from conference line pool Nov 21, 2016 Issued
Array ( [id] => 11905270 [patent_doc_number] => 09774722 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-09-26 [patent_title] => 'System and method for managing calls' [patent_app_type] => utility [patent_app_number] => 15/346957 [patent_app_country] => US [patent_app_date] => 2016-11-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 16848 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15346957 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/346957
System and method for managing calls Nov 8, 2016 Issued
Array ( [id] => 11630231 [patent_doc_number] => 20170140420 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-05-18 [patent_title] => 'SYSTEM AND METHOD FOR MARKETING ATTRIBUTION IN AN ENTERPRISE' [patent_app_type] => utility [patent_app_number] => 15/345362 [patent_app_country] => US [patent_app_date] => 2016-11-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 7577 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15345362 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/345362
System and method for marketing attribution in an enterprise Nov 6, 2016 Issued
Array ( [id] => 13655537 [patent_doc_number] => 09854099 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-12-26 [patent_title] => Call center call-back push notifications [patent_app_type] => utility [patent_app_number] => 15/342825 [patent_app_country] => US [patent_app_date] => 2016-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4257 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 116 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15342825 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/342825
Call center call-back push notifications Nov 2, 2016 Issued
Array ( [id] => 13032321 [patent_doc_number] => 10038792 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-07-31 [patent_title] => Data center centroid metric calculations for PSTN services [patent_app_type] => utility [patent_app_number] => 15/341633 [patent_app_country] => US [patent_app_date] => 2016-11-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6080 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 102 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15341633 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/341633
Data center centroid metric calculations for PSTN services Nov 1, 2016 Issued
Array ( [id] => 12697231 [patent_doc_number] => 20180124243 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-05-03 [patent_title] => System and Method for Monitoring and Visualizing Emotions in Call Center Dialogs at Call Centers [patent_app_type] => utility [patent_app_number] => 15/341672 [patent_app_country] => US [patent_app_date] => 2016-11-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9802 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15341672 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/341672
System and method for monitoring and visualizing emotions in call center dialogs at call centers Nov 1, 2016 Issued
Array ( [id] => 13245531 [patent_doc_number] => 10135989 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-11-20 [patent_title] => Personalized support routing based on paralinguistic information [patent_app_type] => utility [patent_app_number] => 15/336521 [patent_app_country] => US [patent_app_date] => 2016-10-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6669 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 129 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15336521 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/336521
Personalized support routing based on paralinguistic information Oct 26, 2016 Issued
Array ( [id] => 11688352 [patent_doc_number] => 09686408 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-06-20 [patent_title] => 'System and method for indexing automated telephone systems' [patent_app_type] => utility [patent_app_number] => 15/333891 [patent_app_country] => US [patent_app_date] => 2016-10-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7791 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 82 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15333891 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/333891
System and method for indexing automated telephone systems Oct 24, 2016 Issued
Array ( [id] => 12041558 [patent_doc_number] => 09819802 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-11-14 [patent_title] => 'Systems and methods of natural language processing to rank users of real time communications connections' [patent_app_type] => utility [patent_app_number] => 15/332913 [patent_app_country] => US [patent_app_date] => 2016-10-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 13895 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 295 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15332913 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/332913
Systems and methods of natural language processing to rank users of real time communications connections Oct 23, 2016 Issued
Array ( [id] => 11511492 [patent_doc_number] => 09602667 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-03-21 [patent_title] => 'Streamlined call management and routing system' [patent_app_type] => utility [patent_app_number] => 15/296271 [patent_app_country] => US [patent_app_date] => 2016-10-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3641 [patent_no_of_claims] => 1 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 325 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15296271 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/296271
Streamlined call management and routing system Oct 17, 2016 Issued
Array ( [id] => 11933715 [patent_doc_number] => 09800727 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-24 [patent_title] => 'Automated routing of voice calls using time-based predictive clickstream data' [patent_app_type] => utility [patent_app_number] => 15/294472 [patent_app_country] => US [patent_app_date] => 2016-10-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8017 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 275 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15294472 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/294472
Automated routing of voice calls using time-based predictive clickstream data Oct 13, 2016 Issued
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