Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12633957 [patent_doc_number] => 20180103149 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-04-12 [patent_title] => SOCIAL MESSAGING HOLD AND WAIT TREATMENT SYSTEMS [patent_app_type] => utility [patent_app_number] => 15/289736 [patent_app_country] => US [patent_app_date] => 2016-10-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15654 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 99 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15289736 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/289736
Social messaging hold and wait treatment systems Oct 9, 2016 Issued
Array ( [id] => 11919637 [patent_doc_number] => 09787838 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-10 [patent_title] => 'System and method for analysis of interactions with a customer service center' [patent_app_type] => utility [patent_app_number] => 15/279472 [patent_app_country] => US [patent_app_date] => 2016-09-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 12 [patent_no_of_words] => 15013 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 206 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15279472 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/279472
System and method for analysis of interactions with a customer service center Sep 28, 2016 Issued
Array ( [id] => 12089938 [patent_doc_number] => 09843680 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-12-12 [patent_title] => 'System and method for natural language processing' [patent_app_type] => utility [patent_app_number] => 15/279038 [patent_app_country] => US [patent_app_date] => 2016-09-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 2073 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15279038 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/279038
System and method for natural language processing Sep 27, 2016 Issued
Array ( [id] => 12957082 [patent_doc_number] => 09838538 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-12-05 [patent_title] => Using real-time speech analytics to navigate a call that has reached a machine or service [patent_app_type] => utility [patent_app_number] => 15/271684 [patent_app_country] => US [patent_app_date] => 2016-09-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 16 [patent_no_of_words] => 13041 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15271684 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/271684
Using real-time speech analytics to navigate a call that has reached a machine or service Sep 20, 2016 Issued
Array ( [id] => 11504302 [patent_doc_number] => 20170078487 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-03-16 [patent_title] => 'SYSTEMS AND METHODS FOR STATE AWARENESS ACROSS COMMUNICATION CHANNELS AND STATEFULLY TRANSITIONING BETWEEN COMMUNICATION CHANNELS' [patent_app_type] => utility [patent_app_number] => 15/269872 [patent_app_country] => US [patent_app_date] => 2016-09-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 11648 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15269872 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/269872
Systems and methods for state awareness across communication channels and statefully transitioning between communication channels Sep 18, 2016 Issued
Array ( [id] => 12501618 [patent_doc_number] => 09998504 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-06-12 [patent_title] => Remote support system, information processing apparatus, image processing apparatus, methods of controlling these, and storage medium [patent_app_type] => utility [patent_app_number] => 15/267706 [patent_app_country] => US [patent_app_date] => 2016-09-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7686 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 8 [patent_words_short_claim] => 153 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15267706 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/267706
Remote support system, information processing apparatus, image processing apparatus, methods of controlling these, and storage medium Sep 15, 2016 Issued
Array ( [id] => 14038615 [patent_doc_number] => 10231076 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-03-12 [patent_title] => Systems and methods for providing contextual recommendations [patent_app_type] => utility [patent_app_number] => 15/268223 [patent_app_country] => US [patent_app_date] => 2016-09-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4299 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 77 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15268223 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/268223
Systems and methods for providing contextual recommendations Sep 15, 2016 Issued
Array ( [id] => 12230693 [patent_doc_number] => 09917951 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-03-13 [patent_title] => 'Call routing methods and systems' [patent_app_type] => utility [patent_app_number] => 15/260513 [patent_app_country] => US [patent_app_date] => 2016-09-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 10090 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 128 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15260513 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/260513
Call routing methods and systems Sep 8, 2016 Issued
Array ( [id] => 12481215 [patent_doc_number] => 09992338 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-06-05 [patent_title] => System and method for anticipating user interaction in a customer contact center [patent_app_type] => utility [patent_app_number] => 15/253798 [patent_app_country] => US [patent_app_date] => 2016-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 12522 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15253798 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/253798
System and method for anticipating user interaction in a customer contact center Aug 30, 2016 Issued
Array ( [id] => 13021475 [patent_doc_number] => 10033868 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-07-24 [patent_title] => System and method for anticipating and preloading data in a customer contact center [patent_app_type] => utility [patent_app_number] => 15/253759 [patent_app_country] => US [patent_app_date] => 2016-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 11 [patent_no_of_words] => 12714 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 136 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15253759 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/253759
System and method for anticipating and preloading data in a customer contact center Aug 30, 2016 Issued
Array ( [id] => 11621781 [patent_doc_number] => 20170131968 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-05-11 [patent_title] => 'Systems, Methods, and Apparatus for Recording Three-Dimensional Audio and Associated Data' [patent_app_type] => utility [patent_app_number] => 15/244759 [patent_app_country] => US [patent_app_date] => 2016-08-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 28 [patent_figures_cnt] => 28 [patent_no_of_words] => 16140 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15244759 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/244759
Systems, methods, and apparatus for recording three-dimensional audio and associated data Aug 22, 2016 Issued
Array ( [id] => 12481227 [patent_doc_number] => 09992342 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-06-05 [patent_title] => System for providing remote expertise [patent_app_type] => utility [patent_app_number] => 15/233389 [patent_app_country] => US [patent_app_date] => 2016-08-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 12 [patent_no_of_words] => 10424 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 151 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15233389 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/233389
System for providing remote expertise Aug 9, 2016 Issued
Array ( [id] => 11460944 [patent_doc_number] => 20170054850 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-23 [patent_title] => 'Systems and Methods for an Omni-Channel Routing Broker' [patent_app_type] => utility [patent_app_number] => 15/231656 [patent_app_country] => US [patent_app_date] => 2016-08-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 5306 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15231656 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/231656
Systems and methods for an omni-channel routing broker Aug 7, 2016 Issued
Array ( [id] => 11433321 [patent_doc_number] => 09571653 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-02-14 [patent_title] => 'Streamlined call management and routing system' [patent_app_type] => utility [patent_app_number] => 15/226225 [patent_app_country] => US [patent_app_date] => 2016-08-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3608 [patent_no_of_claims] => 1 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 316 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15226225 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/226225
Streamlined call management and routing system Aug 1, 2016 Issued
Array ( [id] => 11688356 [patent_doc_number] => 09686413 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-06-20 [patent_title] => 'Conference call information sharing via interaction with social networking data' [patent_app_type] => utility [patent_app_number] => 15/225983 [patent_app_country] => US [patent_app_date] => 2016-08-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 4290 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 80 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15225983 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/225983
Conference call information sharing via interaction with social networking data Aug 1, 2016 Issued
Array ( [id] => 12460650 [patent_doc_number] => 09986093 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-05-29 [patent_title] => System and method of integrating to an external search application in an employee desktop web client [patent_app_type] => utility [patent_app_number] => 15/217240 [patent_app_country] => US [patent_app_date] => 2016-07-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 6 [patent_no_of_words] => 3187 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15217240 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/217240
System and method of integrating to an external search application in an employee desktop web client Jul 21, 2016 Issued
Array ( [id] => 11387066 [patent_doc_number] => 20170013122 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-01-12 [patent_title] => 'Call Distribution Techniques' [patent_app_type] => utility [patent_app_number] => 15/203377 [patent_app_country] => US [patent_app_date] => 2016-07-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 5071 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15203377 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/203377
Call distribution techniques Jul 5, 2016 Issued
Array ( [id] => 12123620 [patent_doc_number] => 20180007206 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-04 [patent_title] => 'SYSTEM AND METHOD FOR ANALYTICS WITH AUTOMATED WHISPER MODE' [patent_app_type] => utility [patent_app_number] => 15/201271 [patent_app_country] => US [patent_app_date] => 2016-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 19681 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15201271 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/201271
System and method for analytics with automated whisper mode Jun 30, 2016 Issued
Array ( [id] => 12115919 [patent_doc_number] => 09871922 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-01-16 [patent_title] => 'Customer care database creation system and method' [patent_app_type] => utility [patent_app_number] => 15/201263 [patent_app_country] => US [patent_app_date] => 2016-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 14 [patent_no_of_words] => 19678 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 185 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15201263 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/201263
Customer care database creation system and method Jun 30, 2016 Issued
Array ( [id] => 12215992 [patent_doc_number] => 09912818 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-03-06 [patent_title] => 'Methods and apparatuses for connecting consumers to local service providers' [patent_app_type] => utility [patent_app_number] => 15/195975 [patent_app_country] => US [patent_app_date] => 2016-06-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 15046 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15195975 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/195975
Methods and apparatuses for connecting consumers to local service providers Jun 27, 2016 Issued
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