Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 13059417 [patent_doc_number] => 10051122 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-14 [patent_title] => Modeling voice calls to improve an outcome of a call between a representative and a customer [patent_app_type] => utility [patent_app_number] => 15/168675 [patent_app_country] => US [patent_app_date] => 2016-05-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8153 [patent_no_of_claims] => 41 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15168675 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/168675
Modeling voice calls to improve an outcome of a call between a representative and a customer May 30, 2016 Issued
Array ( [id] => 11317200 [patent_doc_number] => 20160353310 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-01 [patent_title] => 'System and Method of Communication Analysis' [patent_app_type] => utility [patent_app_number] => 15/168636 [patent_app_country] => US [patent_app_date] => 2016-05-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 11057 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15168636 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/168636
System and method of communication analysis May 30, 2016 Issued
Array ( [id] => 11316796 [patent_doc_number] => 20160352906 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-01 [patent_title] => 'SYSTEMS AND METHODS OF NATURAL LANGUAGE PROCESSING TO RANK USERS OF REAL TIME COMMUNICATIONS CONNECTIONS' [patent_app_type] => utility [patent_app_number] => 15/166888 [patent_app_country] => US [patent_app_date] => 2016-05-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 13859 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15166888 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/166888
Systems and methods of natural language processing to rank users of real time communications connections May 26, 2016 Issued
Array ( [id] => 11600985 [patent_doc_number] => 09648171 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-05-09 [patent_title] => 'Emotion recognition to match support agents with customers' [patent_app_type] => utility [patent_app_number] => 15/162144 [patent_app_country] => US [patent_app_date] => 2016-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 10 [patent_no_of_words] => 11104 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 199 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15162144 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/162144
Emotion recognition to match support agents with customers May 22, 2016 Issued
Array ( [id] => 14038015 [patent_doc_number] => 10230774 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-03-12 [patent_title] => Virtual meeting attendee [patent_app_type] => utility [patent_app_number] => 15/159677 [patent_app_country] => US [patent_app_date] => 2016-05-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6636 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 97 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15159677 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/159677
Virtual meeting attendee May 18, 2016 Issued
Array ( [id] => 11680194 [patent_doc_number] => 09678725 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-06-13 [patent_title] => 'Method and system for specifying and processing telephony sessions' [patent_app_type] => utility [patent_app_number] => 15/159043 [patent_app_country] => US [patent_app_date] => 2016-05-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 9393 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15159043 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/159043
Method and system for specifying and processing telephony sessions May 18, 2016 Issued
Array ( [id] => 16174077 [patent_doc_number] => 10715666 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2020-07-14 [patent_title] => Communication terminal, communication system, communication management method, and medium [patent_app_type] => utility [patent_app_number] => 15/746936 [patent_app_country] => US [patent_app_date] => 2016-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 23 [patent_no_of_words] => 11535 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 138 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15746936 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/746936
Communication terminal, communication system, communication management method, and medium May 15, 2016 Issued
Array ( [id] => 11132898 [patent_doc_number] => 20160329873 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-11-10 [patent_title] => 'INTEGRATED AUDIO AMPLIFICATION CIRCUIT WITH MULTI-FUNCTIONAL EXTERNAL TERMINALS' [patent_app_type] => utility [patent_app_number] => 15/149062 [patent_app_country] => US [patent_app_date] => 2016-05-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 12416 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15149062 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/149062
Integrated audio amplification circuit with multi-functional external terminals May 5, 2016 Issued
Array ( [id] => 11119085 [patent_doc_number] => 20160316059 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-27 [patent_title] => 'METHODS AND SYSTEMS FOR DETERMINING CONVERSATION QUALITY' [patent_app_type] => utility [patent_app_number] => 15/140430 [patent_app_country] => US [patent_app_date] => 2016-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 20324 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15140430 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/140430
Methods and systems for determining conversation quality Apr 26, 2016 Issued
Array ( [id] => 11661327 [patent_doc_number] => 09674350 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-06-06 [patent_title] => 'Telecommunication fraud prevention system and method' [patent_app_type] => utility [patent_app_number] => 15/139249 [patent_app_country] => US [patent_app_date] => 2016-04-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6754 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15139249 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/139249
Telecommunication fraud prevention system and method Apr 25, 2016 Issued
Array ( [id] => 11044691 [patent_doc_number] => 20160241648 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-08-18 [patent_title] => 'METHOD FOR CONNECTING A USER WITH AN AGENT BASED ON WORKFLOW STAGES OF A WORKFLOW DYNAMICALLY CREATED USING A WORKFLOW TEMPLATE' [patent_app_type] => utility [patent_app_number] => 15/135520 [patent_app_country] => US [patent_app_date] => 2016-04-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 50 [patent_figures_cnt] => 50 [patent_no_of_words] => 34815 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15135520 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/135520
Method for connecting a user with an agent based on workflow stages of a workflow dynamically created using a workflow template Apr 20, 2016 Issued
Array ( [id] => 11037431 [patent_doc_number] => 20160234386 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-08-11 [patent_title] => 'SYSTEM FOR COMMUNICATION ROUTING' [patent_app_type] => utility [patent_app_number] => 15/098640 [patent_app_country] => US [patent_app_date] => 2016-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 5116 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15098640 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/098640
System for communication routing Apr 13, 2016 Issued
Array ( [id] => 11819176 [patent_doc_number] => 09723150 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-08-01 [patent_title] => 'Server for providing enhanced services to contact center agents' [patent_app_type] => utility [patent_app_number] => 15/090020 [patent_app_country] => US [patent_app_date] => 2016-04-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 6296 [patent_no_of_claims] => 2 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 214 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15090020 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/090020
Server for providing enhanced services to contact center agents Apr 3, 2016 Issued
Array ( [id] => 12115917 [patent_doc_number] => 09871921 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-01-16 [patent_title] => 'Method and apparatus for diverting callers to web sessions' [patent_app_type] => utility [patent_app_number] => 15/088069 [patent_app_country] => US [patent_app_date] => 2016-03-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 8473 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15088069 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/088069
Method and apparatus for diverting callers to web sessions Mar 30, 2016 Issued
Array ( [id] => 11468018 [patent_doc_number] => 09584668 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-02-28 [patent_title] => 'Method and system for a scalable computer-telephony integration system' [patent_app_type] => utility [patent_app_number] => 15/075673 [patent_app_country] => US [patent_app_date] => 2016-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 15 [patent_no_of_words] => 23943 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 238 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15075673 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/075673
Method and system for a scalable computer-telephony integration system Mar 20, 2016 Issued
Array ( [id] => 13726479 [patent_doc_number] => 20170374195 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-12-28 [patent_title] => System and Method for Modifying Communication Information (MCI) [patent_app_type] => utility [patent_app_number] => 15/068906 [patent_app_country] => US [patent_app_date] => 2016-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2301 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15068906 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/068906
System and Method for Modifying Communication Information (MCI) Mar 13, 2016 Abandoned
Array ( [id] => 13726479 [patent_doc_number] => 20170374195 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-12-28 [patent_title] => System and Method for Modifying Communication Information (MCI) [patent_app_type] => utility [patent_app_number] => 15/068906 [patent_app_country] => US [patent_app_date] => 2016-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 2301 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15068906 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/068906
System and Method for Modifying Communication Information (MCI) Mar 13, 2016 Abandoned
Array ( [id] => 13533185 [patent_doc_number] => 20180318135 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-11-08 [patent_title] => NOTIFICATION SERVICE PROVISION METHOD FOR HEARING-IMPAIRED PERSON AND DEVICE FOR EXECUTING SAME [patent_app_type] => utility [patent_app_number] => 15/771087 [patent_app_country] => US [patent_app_date] => 2016-03-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3972 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 76 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15771087 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/771087
NOTIFICATION SERVICE PROVISION METHOD FOR HEARING-IMPAIRED PERSON AND DEVICE FOR EXECUTING SAME Mar 7, 2016 Abandoned
Array ( [id] => 12182618 [patent_doc_number] => 20180041553 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-02-08 [patent_title] => 'TRANSMISSION SYSTEM, TRANSMISSION TERMINAL, METHOD, AND PROGRAM' [patent_app_type] => utility [patent_app_number] => 15/549420 [patent_app_country] => US [patent_app_date] => 2016-03-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 14529 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15549420 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/549420
Transmission system, transmission terminal, method, and program Mar 6, 2016 Issued
Array ( [id] => 12258015 [patent_doc_number] => 09930177 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-03-27 [patent_title] => 'Contact management system' [patent_app_type] => utility [patent_app_number] => 15/057998 [patent_app_country] => US [patent_app_date] => 2016-03-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 5333 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 155 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15057998 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/057998
Contact management system Feb 29, 2016 Issued
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