Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 11484560 [patent_doc_number] => 09591132 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-03-07 [patent_title] => 'Method and apparatus for changing a telephone number after entry' [patent_app_type] => utility [patent_app_number] => 14/938072 [patent_app_country] => US [patent_app_date] => 2015-11-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 3 [patent_no_of_words] => 9303 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 155 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14938072 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/938072
Method and apparatus for changing a telephone number after entry Nov 10, 2015 Issued
Array ( [id] => 11301823 [patent_doc_number] => 09509844 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-11-29 [patent_title] => 'System and method for indexing automated telephone systems' [patent_app_type] => utility [patent_app_number] => 14/936342 [patent_app_country] => US [patent_app_date] => 2015-11-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7775 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 64 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14936342 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/936342
System and method for indexing automated telephone systems Nov 8, 2015 Issued
Array ( [id] => 11579907 [patent_doc_number] => 09635182 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-04-25 [patent_title] => 'Method and system for managing interactive communications campaigns with call pacing' [patent_app_type] => utility [patent_app_number] => 14/936565 [patent_app_country] => US [patent_app_date] => 2015-11-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 12 [patent_no_of_words] => 7974 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14936565 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/936565
Method and system for managing interactive communications campaigns with call pacing Nov 8, 2015 Issued
Array ( [id] => 11807953 [patent_doc_number] => 09549066 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-01-17 [patent_title] => 'Toll-free telecommunications management platform' [patent_app_type] => utility [patent_app_number] => 14/928575 [patent_app_country] => US [patent_app_date] => 2015-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 4 [patent_no_of_words] => 8008 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14928575 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/928575
Toll-free telecommunications management platform Oct 29, 2015 Issued
Array ( [id] => 11433317 [patent_doc_number] => 09571649 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-02-14 [patent_title] => 'Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms' [patent_app_type] => utility [patent_app_number] => 14/925695 [patent_app_country] => US [patent_app_date] => 2015-10-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 49 [patent_figures_cnt] => 52 [patent_no_of_words] => 34805 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 233 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14925695 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/925695
Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms Oct 27, 2015 Issued
Array ( [id] => 10773323 [patent_doc_number] => 20160119478 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-04-28 [patent_title] => 'METHOD FOR CONNECTING A USER WITH AN AGENT BASED ON USER INTERACTION OF A LINK OF A PRIOR MESSAGE EXCHANGED BETWEEN THE USER AND THE AGENT' [patent_app_type] => utility [patent_app_number] => 14/925764 [patent_app_country] => US [patent_app_date] => 2015-10-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 50 [patent_figures_cnt] => 50 [patent_no_of_words] => 34798 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14925764 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/925764
Method for connecting a user with an agent based on user interaction of a link of a prior message exchanged between the user and the agent Oct 27, 2015 Issued
Array ( [id] => 10796385 [patent_doc_number] => 20160142541 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-05-19 [patent_title] => 'METHOD FOR COLLECTING DATA USING A USER INTERACTION EVENT-DRIVEN DATA COLLECTION SYSTEM' [patent_app_type] => utility [patent_app_number] => 14/925747 [patent_app_country] => US [patent_app_date] => 2015-10-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 50 [patent_figures_cnt] => 50 [patent_no_of_words] => 35106 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14925747 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/925747
Method for collecting data using a user interaction event-driven data collection system Oct 27, 2015 Issued
Array ( [id] => 11572861 [patent_doc_number] => 20170111505 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-20 [patent_title] => 'SYSTEM AND METHOD FOR GENERATING A NETWORK OF CONTACT CENTER AGENTS AND CUSTOMERS FOR OPTIMIZED ROUTING OF INTERACTIONS' [patent_app_type] => utility [patent_app_number] => 14/887276 [patent_app_country] => US [patent_app_date] => 2015-10-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 21671 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14887276 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/887276
System and method for generating a network of contact center agents and customers for optimized routing of interactions Oct 18, 2015 Issued
Array ( [id] => 11433310 [patent_doc_number] => 09571642 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-02-14 [patent_title] => 'Network-based social media telephony firewall' [patent_app_type] => utility [patent_app_number] => 14/875209 [patent_app_country] => US [patent_app_date] => 2015-10-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7140 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14875209 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/875209
Network-based social media telephony firewall Oct 4, 2015 Issued
Array ( [id] => 11322419 [patent_doc_number] => 09521173 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-12-13 [patent_title] => 'System and method for managing calls' [patent_app_type] => utility [patent_app_number] => 14/869180 [patent_app_country] => US [patent_app_date] => 2015-09-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 16817 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 85 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14869180 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/869180
System and method for managing calls Sep 28, 2015 Issued
Array ( [id] => 11797886 [patent_doc_number] => 09407772 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-08-02 [patent_title] => 'Conference call information sharing via interaction with social networking data' [patent_app_type] => utility [patent_app_number] => 14/869360 [patent_app_country] => US [patent_app_date] => 2015-09-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 4253 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 67 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14869360 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/869360
Conference call information sharing via interaction with social networking data Sep 28, 2015 Issued
Array ( [id] => 10660732 [patent_doc_number] => 20160006876 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-01-07 [patent_title] => 'SYSTEM FOR COMMUNICATION ROUTING' [patent_app_type] => utility [patent_app_number] => 14/856180 [patent_app_country] => US [patent_app_date] => 2015-09-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 5086 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14856180 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/856180
System for communication routing Sep 15, 2015 Issued
Array ( [id] => 11188672 [patent_doc_number] => 09420096 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-08-16 [patent_title] => 'Unified method and apparatus to simplify telephone area code dialing' [patent_app_type] => utility [patent_app_number] => 14/849717 [patent_app_country] => US [patent_app_date] => 2015-09-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 20 [patent_no_of_words] => 11733 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 120 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14849717 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/849717
Unified method and apparatus to simplify telephone area code dialing Sep 9, 2015 Issued
Array ( [id] => 10496795 [patent_doc_number] => 20150381818 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-12-31 [patent_title] => 'CATCHING UP WITH AN ONGOING CONFERENCE CALL' [patent_app_type] => utility [patent_app_number] => 14/848226 [patent_app_country] => US [patent_app_date] => 2015-09-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 11943 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14848226 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/848226
Catching up with an ongoing conference call Sep 7, 2015 Issued
Array ( [id] => 11188680 [patent_doc_number] => 09420104 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-08-16 [patent_title] => 'Systems and methods for an omni-channel routing broker' [patent_app_type] => utility [patent_app_number] => 14/829347 [patent_app_country] => US [patent_app_date] => 2015-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5257 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14829347 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/829347
Systems and methods for an omni-channel routing broker Aug 17, 2015 Issued
Array ( [id] => 10660728 [patent_doc_number] => 20160006872 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-01-07 [patent_title] => 'SYSTEM AND METHOD TO DIAGNOSE AND IMPROVE REPRESENTATIVE AND ORGANIZATIONAL PERFORMANCE' [patent_app_type] => utility [patent_app_number] => 14/828134 [patent_app_country] => US [patent_app_date] => 2015-08-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 8074 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14828134 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/828134
System and method to diagnose and improve representative and organizational performance Aug 16, 2015 Issued
Array ( [id] => 11287711 [patent_doc_number] => 09503581 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-11-22 [patent_title] => 'System and method for web-based real time communication with contact centers' [patent_app_type] => utility [patent_app_number] => 14/828394 [patent_app_country] => US [patent_app_date] => 2015-08-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 6437 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 110 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14828394 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/828394
System and method for web-based real time communication with contact centers Aug 16, 2015 Issued
Array ( [id] => 11968428 [patent_doc_number] => 20170272581 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-09-21 [patent_title] => 'REVERSE POWER FEED SYSTEM' [patent_app_type] => utility [patent_app_number] => 15/504887 [patent_app_country] => US [patent_app_date] => 2015-08-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 4052 [patent_no_of_claims] => 28 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15504887 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/504887
Reverse power feed system Aug 3, 2015 Issued
Array ( [id] => 10632706 [patent_doc_number] => 09350869 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-05-24 [patent_title] => 'System and methods for selective audio control in conference calls' [patent_app_type] => utility [patent_app_number] => 14/816230 [patent_app_country] => US [patent_app_date] => 2015-08-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 16 [patent_no_of_words] => 10012 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 132 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14816230 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/816230
System and methods for selective audio control in conference calls Aug 2, 2015 Issued
Array ( [id] => 11426203 [patent_doc_number] => 20170034349 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-02 [patent_title] => 'COMMUNICATIONS BETWEEN CONTACT CENTER AGENT SYSTEMS TO FACILITATE AGENT ENGAGEMENT' [patent_app_type] => utility [patent_app_number] => 14/814772 [patent_app_country] => US [patent_app_date] => 2015-07-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6394 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14814772 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/814772
Communications between contact center agent systems to facilitate agent engagement Jul 30, 2015 Issued
Menu