Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 10146177 [patent_doc_number] => 09178999 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-11-03 [patent_title] => 'Contact center monitoring' [patent_app_type] => utility [patent_app_number] => 14/456173 [patent_app_country] => US [patent_app_date] => 2014-08-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 9753 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14456173 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/456173
Contact center monitoring Aug 10, 2014 Issued
Array ( [id] => 9856795 [patent_doc_number] => 20150036812 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-02-05 [patent_title] => 'System for Connecting Two Client Entities' [patent_app_type] => utility [patent_app_number] => 14/449828 [patent_app_country] => US [patent_app_date] => 2014-08-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5059 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14449828 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/449828
System for connecting two client entities Jul 31, 2014 Issued
Array ( [id] => 10519633 [patent_doc_number] => 09246693 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-01-26 [patent_title] => 'Automatic utilization of resources in a realtime conference' [patent_app_type] => utility [patent_app_number] => 14/446810 [patent_app_country] => US [patent_app_date] => 2014-07-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 5476 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14446810 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/446810
Automatic utilization of resources in a realtime conference Jul 29, 2014 Issued
Array ( [id] => 10969722 [patent_doc_number] => 20140372755 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-12-18 [patent_title] => 'SYSTEM AND METHOD FOR CONTROLLING LIFESPAN OF INTERACTION REQUESTS' [patent_app_type] => utility [patent_app_number] => 14/338333 [patent_app_country] => US [patent_app_date] => 2014-07-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8499 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14338333 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/338333
System and method for controlling lifespan of interaction requests Jul 21, 2014 Issued
Array ( [id] => 11321392 [patent_doc_number] => 09520137 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-12-13 [patent_title] => 'Method for suppressing the late reverberation of an audio signal' [patent_app_type] => utility [patent_app_number] => 14/907216 [patent_app_country] => US [patent_app_date] => 2014-07-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 9 [patent_no_of_words] => 5491 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 279 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14907216 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/907216
Method for suppressing the late reverberation of an audio signal Jul 20, 2014 Issued
Array ( [id] => 9884730 [patent_doc_number] => 08971509 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-03-03 [patent_title] => 'Feature-based software system for programming of a business PBX' [patent_app_type] => utility [patent_app_number] => 14/329530 [patent_app_country] => US [patent_app_date] => 2014-07-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7382 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 227 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14329530 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/329530
Feature-based software system for programming of a business PBX Jul 10, 2014 Issued
Array ( [id] => 10625866 [patent_doc_number] => 09344827 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-05-17 [patent_title] => 'Method and apparatus for audio output, and electronic device' [patent_app_type] => utility [patent_app_number] => 14/404369 [patent_app_country] => US [patent_app_date] => 2014-07-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 9 [patent_no_of_words] => 9860 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14404369 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/404369
Method and apparatus for audio output, and electronic device Jul 9, 2014 Issued
Array ( [id] => 10918613 [patent_doc_number] => 20140321632 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-10-30 [patent_title] => 'System and Method for Avoiding Hold Times on a Telephone Call' [patent_app_type] => utility [patent_app_number] => 14/325092 [patent_app_country] => US [patent_app_date] => 2014-07-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5915 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14325092 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/325092
System and method for avoiding hold times on a telephone call Jul 6, 2014 Issued
Array ( [id] => 9846441 [patent_doc_number] => 08948370 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-02-03 [patent_title] => 'System and method for telephone call routing using a relational routing matrix' [patent_app_type] => utility [patent_app_number] => 14/317543 [patent_app_country] => US [patent_app_date] => 2014-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 4992 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14317543 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/317543
System and method for telephone call routing using a relational routing matrix Jun 26, 2014 Issued
Array ( [id] => 10005188 [patent_doc_number] => 09049294 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-06-02 [patent_title] => 'Methods and systems for speed dialing' [patent_app_type] => utility [patent_app_number] => 14/315709 [patent_app_country] => US [patent_app_date] => 2014-06-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 10 [patent_no_of_words] => 9020 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 162 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14315709 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/315709
Methods and systems for speed dialing Jun 25, 2014 Issued
Array ( [id] => 10101014 [patent_doc_number] => 09137343 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-09-15 [patent_title] => 'Unified method and apparatus to simplify telephone area code dialing' [patent_app_type] => utility [patent_app_number] => 14/312625 [patent_app_country] => US [patent_app_date] => 2014-06-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 20 [patent_no_of_words] => 11708 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 103 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14312625 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/312625
Unified method and apparatus to simplify telephone area code dialing Jun 22, 2014 Issued
Array ( [id] => 10530590 [patent_doc_number] => 09256726 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-02-09 [patent_title] => 'Call center customer service kiosk' [patent_app_type] => utility [patent_app_number] => 14/309515 [patent_app_country] => US [patent_app_date] => 2014-06-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 5451 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 152 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14309515 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/309515
Call center customer service kiosk Jun 18, 2014 Issued
Array ( [id] => 10139479 [patent_doc_number] => 09172809 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-10-27 [patent_title] => 'System and method for prioritizing customers and predicting service escalation' [patent_app_type] => utility [patent_app_number] => 14/309587 [patent_app_country] => US [patent_app_date] => 2014-06-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 6266 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14309587 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/309587
System and method for prioritizing customers and predicting service escalation Jun 18, 2014 Issued
Array ( [id] => 10846544 [patent_doc_number] => 08873736 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-10-28 [patent_title] => 'Process for capturing site maintenance and repair information and creating a closeout package in near real time' [patent_app_type] => utility [patent_app_number] => 14/308144 [patent_app_country] => US [patent_app_date] => 2014-06-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 1 [patent_no_of_words] => 2235 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14308144 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/308144
Process for capturing site maintenance and repair information and creating a closeout package in near real time Jun 17, 2014 Issued
Array ( [id] => 12939163 [patent_doc_number] => 09832319 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-11-28 [patent_title] => System and method for transferee controlled protocol transfers [patent_app_type] => utility [patent_app_number] => 14/304585 [patent_app_country] => US [patent_app_date] => 2014-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5478 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14304585 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/304585
System and method for transferee controlled protocol transfers Jun 12, 2014 Issued
Array ( [id] => 11926705 [patent_doc_number] => 09794301 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-17 [patent_title] => 'Telephone session initiation system' [patent_app_type] => utility [patent_app_number] => 14/298913 [patent_app_country] => US [patent_app_date] => 2014-06-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 9845 [patent_no_of_claims] => 2 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 325 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14298913 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/298913
Telephone session initiation system Jun 6, 2014 Issued
Array ( [id] => 10133243 [patent_doc_number] => 09167095 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-10-20 [patent_title] => 'Call center agent management' [patent_app_type] => utility [patent_app_number] => 14/296933 [patent_app_country] => US [patent_app_date] => 2014-06-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 14 [patent_no_of_words] => 10490 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 156 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14296933 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/296933
Call center agent management Jun 4, 2014 Issued
Array ( [id] => 10159718 [patent_doc_number] => 09191506 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-11-17 [patent_title] => 'Method and apparatus for changing a telephone number after entry' [patent_app_type] => utility [patent_app_number] => 14/289358 [patent_app_country] => US [patent_app_date] => 2014-05-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 3 [patent_no_of_words] => 9267 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14289358 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/289358
Method and apparatus for changing a telephone number after entry May 27, 2014 Issued
Array ( [id] => 10360163 [patent_doc_number] => 20150245169 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-08-27 [patent_title] => 'Systems and Methods for Using Caller Data to Set an Operational Mode of a Phone Switch' [patent_app_type] => utility [patent_app_number] => 14/286327 [patent_app_country] => US [patent_app_date] => 2014-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 6573 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14286327 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/286327
Systems and methods for using caller data to set an operational mode of a phone switch May 22, 2014 Issued
Array ( [id] => 10061112 [patent_doc_number] => 09100483 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-08-04 [patent_title] => 'Properly ascertaining shift-related work deficiencies of contact center agents' [patent_app_type] => utility [patent_app_number] => 14/284853 [patent_app_country] => US [patent_app_date] => 2014-05-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 6 [patent_no_of_words] => 10617 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 137 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14284853 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/284853
Properly ascertaining shift-related work deficiencies of contact center agents May 21, 2014 Issued
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