Search

John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9863707 [patent_doc_number] => 20150043727 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-02-12 [patent_title] => 'Method and system to determine and employ best contact opportunity' [patent_app_type] => utility [patent_app_number] => 13/963650 [patent_app_country] => US [patent_app_date] => 2013-08-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4703 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13963650 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/963650
Method and system to determine and employ best contact opportunity Aug 8, 2013 Issued
Array ( [id] => 9462289 [patent_doc_number] => 20140126715 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-05-08 [patent_title] => 'SYSTEM AND METHOD FOR WEB-BASED REAL TIME COMMUNICATION WITH OPTIMIZED TRANSCODING' [patent_app_type] => utility [patent_app_number] => 13/956271 [patent_app_country] => US [patent_app_date] => 2013-07-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 19 [patent_no_of_words] => 14176 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13956271 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/956271
System and method for web-based real time communication with optimized transcoding Jul 30, 2013 Issued
Array ( [id] => 10894231 [patent_doc_number] => 08917859 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-12-23 [patent_title] => 'Outbound dialing solutions for MPS IVR' [patent_app_type] => utility [patent_app_number] => 13/954415 [patent_app_country] => US [patent_app_date] => 2013-07-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 12 [patent_no_of_words] => 7203 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 159 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13954415 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/954415
Outbound dialing solutions for MPS IVR Jul 29, 2013 Issued
Array ( [id] => 9163294 [patent_doc_number] => 20130311571 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-11-21 [patent_title] => 'METHOD FOR DESIGNATING OF HOSTING CONTROL FOR A CONFERENCE CALL' [patent_app_type] => utility [patent_app_number] => 13/950494 [patent_app_country] => US [patent_app_date] => 2013-07-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 9830 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 7 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13950494 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/950494
Method for designating of hosting control for a conference call Jul 24, 2013 Issued
Array ( [id] => 9147298 [patent_doc_number] => 20130301821 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-11-14 [patent_title] => 'SYSTEMS AND ARRANGEMENTS FOR COMMUNICATING WITH AN AUTOMATED INTERACTIVE TELECOMMUNICATIONS SERVICE SYSTEM' [patent_app_type] => utility [patent_app_number] => 13/945060 [patent_app_country] => US [patent_app_date] => 2013-07-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8124 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13945060 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/945060
Communicating with an automated interactive telecommunications service system Jul 17, 2013 Issued
Array ( [id] => 10180038 [patent_doc_number] => 09210265 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-12-08 [patent_title] => 'Exploring multiple contact channels to determine potential for reaching customers' [patent_app_type] => utility [patent_app_number] => 13/928410 [patent_app_country] => US [patent_app_date] => 2013-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 7 [patent_no_of_words] => 10510 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 85 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13928410 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/928410
Exploring multiple contact channels to determine potential for reaching customers Jun 26, 2013 Issued
Array ( [id] => 9120278 [patent_doc_number] => 20130287200 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-10-31 [patent_title] => 'INTERACTIVE CONTENT FOR CLICK-TO-CALL CALLS' [patent_app_type] => utility [patent_app_number] => 13/928594 [patent_app_country] => US [patent_app_date] => 2013-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 6013 [patent_no_of_claims] => 35 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13928594 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/928594
Interactive content for click-to-call calls Jun 26, 2013 Issued
Array ( [id] => 9261605 [patent_doc_number] => 20130343534 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-12-26 [patent_title] => 'METHOD AND APPARATUS FOR DIVERTING CALLERS TO WEB SESSIONS' [patent_app_type] => utility [patent_app_number] => 13/923190 [patent_app_country] => US [patent_app_date] => 2013-06-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 8457 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13923190 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/923190
Method and apparatus for diverting callers to Web sessions Jun 19, 2013 Issued
Array ( [id] => 10054629 [patent_doc_number] => 09094523 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-07-28 [patent_title] => 'Metric for meeting commencement in a voice conferencing system' [patent_app_type] => utility [patent_app_number] => 14/406888 [patent_app_country] => US [patent_app_date] => 2013-06-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 12 [patent_no_of_words] => 12456 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 240 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14406888 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/406888
Metric for meeting commencement in a voice conferencing system Jun 18, 2013 Issued
Array ( [id] => 10966455 [patent_doc_number] => 20140369487 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-12-18 [patent_title] => 'Method and apparatus for bridging communication requests to call centers' [patent_app_type] => utility [patent_app_number] => 13/918908 [patent_app_country] => US [patent_app_date] => 2013-06-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4327 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13918908 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/918908
Method and apparatus for bridging communication requests to call centers Jun 14, 2013 Abandoned
Array ( [id] => 9694044 [patent_doc_number] => 08824664 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-09-02 [patent_title] => 'System and method for controlling lifespan of interaction requests' [patent_app_type] => utility [patent_app_number] => 13/917550 [patent_app_country] => US [patent_app_date] => 2013-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8499 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 87 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13917550 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/917550
System and method for controlling lifespan of interaction requests Jun 12, 2013 Issued
Array ( [id] => 9713121 [patent_doc_number] => 08837708 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-09-16 [patent_title] => 'Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users' [patent_app_type] => utility [patent_app_number] => 13/916789 [patent_app_country] => US [patent_app_date] => 2013-06-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5914 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 79 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13916789 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/916789
Systems, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users Jun 12, 2013 Issued
Array ( [id] => 10959951 [patent_doc_number] => 20140362979 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-12-11 [patent_title] => 'CATCHING UP WITH AN ONGOING CONFERENCE CALL' [patent_app_type] => utility [patent_app_number] => 13/914601 [patent_app_country] => US [patent_app_date] => 2013-06-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 13 [patent_no_of_words] => 11874 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13914601 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/914601
Catching up with an ongoing conference call Jun 9, 2013 Issued
Array ( [id] => 9067456 [patent_doc_number] => 20130259212 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-10-03 [patent_title] => 'Computer-Implemented System And Method For Processing User Communications' [patent_app_type] => utility [patent_app_number] => 13/909062 [patent_app_country] => US [patent_app_date] => 2013-06-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 20 [patent_figures_cnt] => 20 [patent_no_of_words] => 13394 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13909062 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/909062
Computer-implemented system and method for processing user communications Jun 2, 2013 Issued
Array ( [id] => 9706114 [patent_doc_number] => 08831198 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-09-09 [patent_title] => 'Abbreviated login for conferencing' [patent_app_type] => utility [patent_app_number] => 13/908812 [patent_app_country] => US [patent_app_date] => 2013-06-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3833 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13908812 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/908812
Abbreviated login for conferencing Jun 2, 2013 Issued
Array ( [id] => 9939536 [patent_doc_number] => 08989359 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-03-24 [patent_title] => 'Methods and systems for dynamically changing contact information' [patent_app_type] => utility [patent_app_number] => 13/907201 [patent_app_country] => US [patent_app_date] => 2013-05-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 3452 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 123 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13907201 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/907201
Methods and systems for dynamically changing contact information May 30, 2013 Issued
Array ( [id] => 9415643 [patent_doc_number] => 08699693 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-04-15 [patent_title] => 'System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call' [patent_app_type] => utility [patent_app_number] => 13/871317 [patent_app_country] => US [patent_app_date] => 2013-04-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 6154 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 81 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13871317 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/871317
System, method, and computer readable medium for routing an agent to a preferred communications platform in order to receive a customer call Apr 25, 2013 Issued
Array ( [id] => 9403595 [patent_doc_number] => 08693658 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-04-08 [patent_title] => 'Method and apparatus for network maintenance and supervision of a controlled display portion' [patent_app_type] => utility [patent_app_number] => 13/869054 [patent_app_country] => US [patent_app_date] => 2013-04-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 18 [patent_no_of_words] => 15491 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13869054 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/869054
Method and apparatus for network maintenance and supervision of a controlled display portion Apr 23, 2013 Issued
Array ( [id] => 9002493 [patent_doc_number] => 20130223618 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-29 [patent_title] => 'INSTANT MESSAGE CONTACT MANAGEMENT IN A CONTACT CENTER' [patent_app_type] => utility [patent_app_number] => 13/862029 [patent_app_country] => US [patent_app_date] => 2013-04-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9746 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13862029 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/862029
Instant message contact management in a contact center Apr 11, 2013 Issued
Array ( [id] => 9346890 [patent_doc_number] => 08666045 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-03-04 [patent_title] => 'Method and apparatus to validate a subscriber line' [patent_app_type] => utility [patent_app_number] => 13/860085 [patent_app_country] => US [patent_app_date] => 2013-04-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 16317 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 126 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13860085 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/860085
Method and apparatus to validate a subscriber line Apr 9, 2013 Issued
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