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John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18624983 [patent_doc_number] => 11758048 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-09-12 [patent_title] => Performance metric recommendations for handling multi-party electronic communications [patent_app_type] => utility [patent_app_number] => 17/658673 [patent_app_country] => US [patent_app_date] => 2022-04-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 20723 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 189 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17658673 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/658673
Performance metric recommendations for handling multi-party electronic communications Apr 10, 2022 Issued
Array ( [id] => 18167141 [patent_doc_number] => 20230033748 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-02-02 [patent_title] => MULTI-CHANNEL HYBRID MODELS FOR EFFICIENT ROUTING [patent_app_type] => utility [patent_app_number] => 17/656848 [patent_app_country] => US [patent_app_date] => 2022-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12402 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17656848 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/656848
Multi-channel hybrid models for efficient routing Mar 27, 2022 Issued
Array ( [id] => 18964014 [patent_doc_number] => 11897762 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-13 [patent_title] => Digital microphone with over-voltage protection [patent_app_type] => utility [patent_app_number] => 17/704667 [patent_app_country] => US [patent_app_date] => 2022-03-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 2862 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 141 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17704667 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/704667
Digital microphone with over-voltage protection Mar 24, 2022 Issued
Array ( [id] => 17708007 [patent_doc_number] => 20220208015 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-30 [patent_title] => INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS [patent_app_type] => utility [patent_app_number] => 17/699146 [patent_app_country] => US [patent_app_date] => 2022-03-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12219 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 161 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17699146 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/699146
Intelligent systems based training of customer service agents Mar 19, 2022 Issued
Array ( [id] => 18936567 [patent_doc_number] => 11889023 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-01-30 [patent_title] => System and method for omnichannel user engagement and response [patent_app_type] => utility [patent_app_number] => 17/699047 [patent_app_country] => US [patent_app_date] => 2022-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 8751 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17699047 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/699047
System and method for omnichannel user engagement and response Mar 17, 2022 Issued
Array ( [id] => 18654400 [patent_doc_number] => 20230300246 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-09-21 [patent_title] => SYSTEM AND METHOD FOR SERVING MULTIPLE CUSTOMERS BY A LIVE AGENT [patent_app_type] => utility [patent_app_number] => 17/698717 [patent_app_country] => US [patent_app_date] => 2022-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5964 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 90 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17698717 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/698717
System and method for serving multiple customers by a live agent Mar 17, 2022 Issued
Array ( [id] => 17739564 [patent_doc_number] => 20220225026 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-14 [patent_title] => Method and Apparatus for Improving Sound Quality of Speaker [patent_app_type] => utility [patent_app_number] => 17/698684 [patent_app_country] => US [patent_app_date] => 2022-03-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 21230 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17698684 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/698684
Method and apparatus for improving sound quality of speaker Mar 17, 2022 Issued
Array ( [id] => 17919303 [patent_doc_number] => 20220321699 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-06 [patent_title] => SYSTEM AND METHODS FOR MONITORING AND TESTING REAL-TIME COMMUNICATIONS BETWEEN WEB BROWSERS AND CONTACT CENTERS [patent_app_type] => utility [patent_app_number] => 17/695732 [patent_app_country] => US [patent_app_date] => 2022-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 20448 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -8 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17695732 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/695732
System and methods for monitoring and testing real-time communications between web browsers and contact centers Mar 14, 2022 Issued
Array ( [id] => 18760919 [patent_doc_number] => 11811970 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-11-07 [patent_title] => Voice and speech recognition for call center feedback and quality assurance [patent_app_type] => utility [patent_app_number] => 17/690099 [patent_app_country] => US [patent_app_date] => 2022-03-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 15037 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17690099 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/690099
Voice and speech recognition for call center feedback and quality assurance Mar 8, 2022 Issued
Array ( [id] => 18089695 [patent_doc_number] => 11539841 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-12-27 [patent_title] => Real-time agent assistance using real-time automatic speech recognition and behavioral metrics [patent_app_type] => utility [patent_app_number] => 17/685938 [patent_app_country] => US [patent_app_date] => 2022-03-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4896 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 203 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17685938 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/685938
Real-time agent assistance using real-time automatic speech recognition and behavioral metrics Mar 2, 2022 Issued
Array ( [id] => 17678444 [patent_doc_number] => 20220191611 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-16 [patent_title] => ELECTRONIC HEADSET DEVICE CAPABLE OF RECEIVING RADIO SIGNAL, AND ELECTRONIC DEVICE CONNECTED THEREWITH [patent_app_type] => utility [patent_app_number] => 17/683661 [patent_app_country] => US [patent_app_date] => 2022-03-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9459 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -13 [patent_words_short_claim] => 67 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17683661 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/683661
Electronic headset device capable of receiving radio signal, and electronic device connected therewith Feb 28, 2022 Issued
Array ( [id] => 18049034 [patent_doc_number] => 11522998 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-12-06 [patent_title] => System and method for enhanced virtual queuing [patent_app_type] => utility [patent_app_number] => 17/667855 [patent_app_country] => US [patent_app_date] => 2022-02-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 56 [patent_figures_cnt] => 56 [patent_no_of_words] => 24730 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17667855 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/667855
System and method for enhanced virtual queuing Feb 8, 2022 Issued
Array ( [id] => 18236978 [patent_doc_number] => 11601553 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-03-07 [patent_title] => System and method for enhanced virtual queuing [patent_app_type] => utility [patent_app_number] => 17/667910 [patent_app_country] => US [patent_app_date] => 2022-02-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 56 [patent_figures_cnt] => 56 [patent_no_of_words] => 25044 [patent_no_of_claims] => 2 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 436 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17667910 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/667910
System and method for enhanced virtual queuing Feb 8, 2022 Issued
Array ( [id] => 18054965 [patent_doc_number] => 11528363 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-12-13 [patent_title] => System and method for enhanced virtual queuing [patent_app_type] => utility [patent_app_number] => 17/667034 [patent_app_country] => US [patent_app_date] => 2022-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 48 [patent_figures_cnt] => 48 [patent_no_of_words] => 22516 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 184 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17667034 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/667034
System and method for enhanced virtual queuing Feb 7, 2022 Issued
Array ( [id] => 17796943 [patent_doc_number] => 20220256035 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-11 [patent_title] => COMMUNICATION ROUTER AND HUB [patent_app_type] => utility [patent_app_number] => 17/667140 [patent_app_country] => US [patent_app_date] => 2022-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7823 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 57 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17667140 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/667140
Communication router and hub Feb 7, 2022 Issued
Array ( [id] => 18343934 [patent_doc_number] => 11641421 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-05-02 [patent_title] => System and method of embedding and launching a form from third-party knowledge content [patent_app_type] => utility [patent_app_number] => 17/666857 [patent_app_country] => US [patent_app_date] => 2022-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 9 [patent_no_of_words] => 3784 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 200 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17666857 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/666857
System and method of embedding and launching a form from third-party knowledge content Feb 7, 2022 Issued
Array ( [id] => 17835142 [patent_doc_number] => 20220272447 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-25 [patent_title] => CONFERENCE DEVICE WITH VOICE DIRECTION ESTIMATION [patent_app_type] => utility [patent_app_number] => 17/666604 [patent_app_country] => US [patent_app_date] => 2022-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11471 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17666604 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/666604
Conference device with voice direction estimation Feb 7, 2022 Issued
Array ( [id] => 17616842 [patent_doc_number] => 20220159122 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-05-19 [patent_title] => SYSTEM AND METHOD OF RUNNING AN AGENT GUIDE SCRIPT-FLOW IN AN EMPLOYEE DESKTOP WEB CLIENT [patent_app_type] => utility [patent_app_number] => 17/666396 [patent_app_country] => US [patent_app_date] => 2022-02-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 3034 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 67 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17666396 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/666396
System and method of running an agent guide script-flow in an employee desktop web client Feb 6, 2022 Issued
Array ( [id] => 18388288 [patent_doc_number] => 11659088 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-05-23 [patent_title] => System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type [patent_app_type] => utility [patent_app_number] => 17/665538 [patent_app_country] => US [patent_app_date] => 2022-02-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 5365 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 185 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17665538 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/665538
System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type Feb 5, 2022 Issued
Array ( [id] => 17950932 [patent_doc_number] => 20220337951 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-10-20 [patent_title] => AUDIO PROCESSOR AND A METHOD CONSIDERING ACOUSTIC OBSTACLES AND PROVIDING LOUDSPEAKER SIGNALS [patent_app_type] => utility [patent_app_number] => 17/590758 [patent_app_country] => US [patent_app_date] => 2022-02-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 22617 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -42 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17590758 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/590758
Audio processor and a method considering acoustic obstacles and providing loudspeaker signals Jan 31, 2022 Issued
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