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John M Ford

Examiner (ID: 16357)

Most Active Art Unit
1201
Art Unit(s)
1202, 1205, 1611, 1624, 1201
Total Applications
2711
Issued Applications
2304
Pending Applications
29
Abandoned Applications
378

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 18130669 [patent_doc_number] => 11556880 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-17 [patent_title] => Sentiment-based prioritization of contact center engagements [patent_app_type] => utility [patent_app_number] => 17/589216 [patent_app_country] => US [patent_app_date] => 2022-01-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 14400 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17589216 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/589216
Sentiment-based prioritization of contact center engagements Jan 30, 2022 Issued
Array ( [id] => 18968951 [patent_doc_number] => 11902759 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-02-13 [patent_title] => Systems and methods for audio signal generation [patent_app_type] => utility [patent_app_number] => 17/649359 [patent_app_country] => US [patent_app_date] => 2022-01-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 22 [patent_no_of_words] => 35051 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17649359 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/649359
Systems and methods for audio signal generation Jan 28, 2022 Issued
Array ( [id] => 18542023 [patent_doc_number] => 20230247140 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-03 [patent_title] => Profile-Based Contact Center Request Routing [patent_app_type] => utility [patent_app_number] => 17/587622 [patent_app_country] => US [patent_app_date] => 2022-01-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 15737 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 63 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17587622 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/587622
Profile-based contact center request routing Jan 27, 2022 Issued
Array ( [id] => 18554483 [patent_doc_number] => 20230252496 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-08-10 [patent_title] => SYSTEM AND METHOD FOR AUTOGENERATED SYNTHETIC OPERATIONAL CUSTOMER SATISFACTION SCORING AND ANALYSIS [patent_app_type] => utility [patent_app_number] => 17/579205 [patent_app_country] => US [patent_app_date] => 2022-01-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10235 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 219 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17579205 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/579205
System and method for autogenerated synthetic operational customer satisfaction scoring and analysis Jan 18, 2022 Issued
Array ( [id] => 19230621 [patent_doc_number] => 12010268 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2024-06-11 [patent_title] => Partial automation of text chat conversations [patent_app_type] => utility [patent_app_number] => 17/574047 [patent_app_country] => US [patent_app_date] => 2022-01-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5788 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 73 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17574047 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/574047
Partial automation of text chat conversations Jan 11, 2022 Issued
Array ( [id] => 17839521 [patent_doc_number] => 20220276826 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-09-01 [patent_title] => COVERT SPORTS COMMUNICATION SYSTEM [patent_app_type] => utility [patent_app_number] => 17/562626 [patent_app_country] => US [patent_app_date] => 2021-12-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11340 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 73 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17562626 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/562626
Covert sports communication system Dec 26, 2021 Issued
Array ( [id] => 18858537 [patent_doc_number] => 11856141 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-12-26 [patent_title] => Methods and systems of providing response based on communication session participant request urgency [patent_app_type] => utility [patent_app_number] => 17/543146 [patent_app_country] => US [patent_app_date] => 2021-12-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 14258 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 74 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17543146 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/543146
Methods and systems of providing response based on communication session participant request urgency Dec 5, 2021 Issued
Array ( [id] => 17487281 [patent_doc_number] => 20220094785 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-03-24 [patent_title] => SYSTEMS AND METHODS FOR TELEPHONE CALL REGULATION BASED ON SPAM FACTOR AND USER INPUT [patent_app_type] => utility [patent_app_number] => 17/542114 [patent_app_country] => US [patent_app_date] => 2021-12-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12331 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => 0 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17542114 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/542114
Systems and methods for telephone call regulation based on spam factor and user input Dec 2, 2021 Issued
Array ( [id] => 18206524 [patent_doc_number] => 11588939 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-02-21 [patent_title] => Contact callback system [patent_app_type] => utility [patent_app_number] => 17/539560 [patent_app_country] => US [patent_app_date] => 2021-12-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6978 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 131 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17539560 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/539560
Contact callback system Nov 30, 2021 Issued
Array ( [id] => 18157304 [patent_doc_number] => 11570305 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-31 [patent_title] => Systems and methods for forecasting inbound telecommunications [patent_app_type] => utility [patent_app_number] => 17/456683 [patent_app_country] => US [patent_app_date] => 2021-11-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 8025 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 100 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17456683 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/456683
Systems and methods for forecasting inbound telecommunications Nov 28, 2021 Issued
Array ( [id] => 17404040 [patent_doc_number] => 20220046131 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-10 [patent_title] => METHOD AND APPARATUS FOR SUMMARIZATION OF DIALOGS [patent_app_type] => utility [patent_app_number] => 17/509594 [patent_app_country] => US [patent_app_date] => 2021-10-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7727 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 65 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17509594 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/509594
Method and apparatus for summarization of dialogs Oct 24, 2021 Issued
Array ( [id] => 18138149 [patent_doc_number] => 11563849 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-24 [patent_title] => Second level interactive voice response component [patent_app_type] => utility [patent_app_number] => 17/507483 [patent_app_country] => US [patent_app_date] => 2021-10-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7493 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17507483 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/507483
Second level interactive voice response component Oct 20, 2021 Issued
Array ( [id] => 17390985 [patent_doc_number] => 20220038839 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-02-03 [patent_title] => METHOD AND APPARATUS FOR AN ULTRASONIC EMITTER SYSTEM FLOOR AUDIO UNIT [patent_app_type] => utility [patent_app_number] => 17/504037 [patent_app_country] => US [patent_app_date] => 2021-10-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8428 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 91 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17504037 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/504037
Method and apparatus for an ultrasonic emitter system floor audio unit Oct 17, 2021 Issued
Array ( [id] => 17552856 [patent_doc_number] => 20220124199 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-04-21 [patent_title] => IMAGE PROCESSING SYSTEM [patent_app_type] => utility [patent_app_number] => 17/498719 [patent_app_country] => US [patent_app_date] => 2021-10-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13908 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -4 [patent_words_short_claim] => 206 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17498719 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/498719
Image processing system Oct 10, 2021 Issued
Array ( [id] => 18279111 [patent_doc_number] => 20230094583 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2023-03-30 [patent_title] => AUDIO-BASED MACHINE LEARNING FRAMEWORKS UTILIZING SIMILARITY DETERMINATION MACHINE LEARNING MODELS [patent_app_type] => utility [patent_app_number] => 17/449223 [patent_app_country] => US [patent_app_date] => 2021-09-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 13379 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 293 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17449223 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/449223
Audio-based machine learning frameworks utilizing similarity determination machine learning models Sep 27, 2021 Issued
Array ( [id] => 17338721 [patent_doc_number] => 20220005052 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-01-06 [patent_title] => SYSTEMS AND METHODS FOR DETECTING COMPLAINT INTERACTIONS [patent_app_type] => utility [patent_app_number] => 17/481094 [patent_app_country] => US [patent_app_date] => 2021-09-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6863 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 79 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17481094 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/481094
Systems and methods for detecting complaint interactions Sep 20, 2021 Issued
Array ( [id] => 18508506 [patent_doc_number] => 11706338 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-07-18 [patent_title] => Voice and speech recognition for call center feedback and quality assurance [patent_app_type] => utility [patent_app_number] => 17/472557 [patent_app_country] => US [patent_app_date] => 2021-09-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 14975 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 174 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17472557 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/472557
Voice and speech recognition for call center feedback and quality assurance Sep 9, 2021 Issued
Array ( [id] => 18432630 [patent_doc_number] => 11677869 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-06-13 [patent_title] => System and method for managing calls [patent_app_type] => utility [patent_app_number] => 17/470292 [patent_app_country] => US [patent_app_date] => 2021-09-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 16348 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 53 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17470292 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/470292
System and method for managing calls Sep 8, 2021 Issued
Array ( [id] => 18132289 [patent_doc_number] => 11558509 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-01-17 [patent_title] => Intelligent call routing using knowledge graphs [patent_app_type] => utility [patent_app_number] => 17/458682 [patent_app_country] => US [patent_app_date] => 2021-08-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 15 [patent_no_of_words] => 7334 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17458682 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/458682
Intelligent call routing using knowledge graphs Aug 26, 2021 Issued
Array ( [id] => 18736457 [patent_doc_number] => 11805207 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-10-31 [patent_title] => Systems and methods for configuring and dynamically applying call route groups [patent_app_type] => utility [patent_app_number] => 17/446129 [patent_app_country] => US [patent_app_date] => 2021-08-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 32 [patent_figures_cnt] => 32 [patent_no_of_words] => 29522 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 146 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17446129 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/446129
Systems and methods for configuring and dynamically applying call route groups Aug 25, 2021 Issued
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