Search

Kelly Jo Bekker

Examiner (ID: 17006)

Most Active Art Unit
1791
Art Unit(s)
1761, 1791, 1794, 3771, 1781, 1792
Total Applications
825
Issued Applications
116
Pending Applications
143
Abandoned Applications
571

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 8696466 [patent_doc_number] => 20130058475 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-03-07 [patent_title] => 'SYSTEM AND METHOD FOR PROVIDING SERVICE BY A FIRST AGENT WHILE WAITING FOR A SECOND AGENT' [patent_app_type] => utility [patent_app_number] => 13/226449 [patent_app_country] => US [patent_app_date] => 2011-09-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7544 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13226449 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/226449
System and method for providing service by a first agent while waiting for a second agent Sep 5, 2011 Issued
Array ( [id] => 11777155 [patent_doc_number] => 09386147 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-07-05 [patent_title] => 'Muting and un-muting user devices' [patent_app_type] => utility [patent_app_number] => 13/217765 [patent_app_country] => US [patent_app_date] => 2011-08-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7860 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 363 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13217765 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/217765
Muting and un-muting user devices Aug 24, 2011 Issued
Array ( [id] => 7498499 [patent_doc_number] => 20110261940 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-10-27 [patent_title] => 'Teleconferenceing system for allowing interchange between facilitator LED discussions in a main conference and breaking out groups into sub-conferences based on data about callers' [patent_app_type] => utility [patent_app_number] => 13/064856 [patent_app_country] => US [patent_app_date] => 2011-04-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 3943 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0261/20110261940.pdf [firstpage_image] =>[orig_patent_app_number] => 13064856 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/064856
Teleconferenceing system for allowing interchange between facilitator LED discussions in a main conference and breaking out groups into sub-conferences based on data about callers Apr 20, 2011 Abandoned
Array ( [id] => 8727269 [patent_doc_number] => 08406405 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-03-26 [patent_title] => 'Teleconferencing system for allowing one touch transfer from a facilitator LED discussion' [patent_app_type] => utility [patent_app_number] => 13/064849 [patent_app_country] => US [patent_app_date] => 2011-04-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 3058 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13064849 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/064849
Teleconferencing system for allowing one touch transfer from a facilitator LED discussion Apr 20, 2011 Issued
Array ( [id] => 8452347 [patent_doc_number] => 20120263293 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-10-18 [patent_title] => 'DYNAMIC UPDATE OF SKILLS DATABASE' [patent_app_type] => utility [patent_app_number] => 13/087408 [patent_app_country] => US [patent_app_date] => 2011-04-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 6676 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13087408 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/087408
Dynamic update of skills database Apr 14, 2011 Issued
Array ( [id] => 7509053 [patent_doc_number] => 20110255553 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-10-20 [patent_title] => 'ROUTING INBOUND COMMUNICATIONS ACROSS CALL CENTERS AND THE LIKE' [patent_app_type] => utility [patent_app_number] => 13/087270 [patent_app_country] => US [patent_app_date] => 2011-04-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 5811 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0255/20110255553.pdf [firstpage_image] =>[orig_patent_app_number] => 13087270 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/087270
Routing inbound communications across call centers and the like Apr 13, 2011 Issued
Array ( [id] => 8691931 [patent_doc_number] => 08391465 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2013-03-05 [patent_title] => 'Customer care call routing' [patent_app_type] => utility [patent_app_number] => 13/016714 [patent_app_country] => US [patent_app_date] => 2011-01-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 11096 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 319 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13016714 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/016714
Customer care call routing Jan 27, 2011 Issued
Array ( [id] => 5958028 [patent_doc_number] => 20110182415 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-07-28 [patent_title] => 'METHODS AND APPARATUS FOR PROVIDING CALL CONFERENCING SERVICES' [patent_app_type] => utility [patent_app_number] => 13/014559 [patent_app_country] => US [patent_app_date] => 2011-01-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 9666 [patent_no_of_claims] => 58 [patent_no_of_ind_claims] => 10 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0182/20110182415.pdf [firstpage_image] =>[orig_patent_app_number] => 13014559 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/014559
METHODS AND APPARATUS FOR PROVIDING CALL CONFERENCING SERVICES Jan 25, 2011 Abandoned
Array ( [id] => 8312090 [patent_doc_number] => 20120189115 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-07-26 [patent_title] => 'METHOD AND APPARATUS FOR SEGMENTING WORK IN A CONTACT CENTER' [patent_app_type] => utility [patent_app_number] => 13/013392 [patent_app_country] => US [patent_app_date] => 2011-01-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9107 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13013392 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/013392
Method and apparatus for segmenting work in a contact center Jan 24, 2011 Issued
Array ( [id] => 6173381 [patent_doc_number] => 20110176669 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-07-21 [patent_title] => 'POST-DIAL DELAY DURING RANDOMIZATION' [patent_app_type] => utility [patent_app_number] => 13/007566 [patent_app_country] => US [patent_app_date] => 2011-01-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 5123 [patent_no_of_claims] => 46 [patent_no_of_ind_claims] => 14 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0176/20110176669.pdf [firstpage_image] =>[orig_patent_app_number] => 13007566 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/007566
POST-DIAL DELAY DURING RANDOMIZATION Jan 13, 2011 Abandoned
Array ( [id] => 8210617 [patent_doc_number] => 20120129508 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-05-24 [patent_title] => 'METHODS, SYSTEMS, AND COMPUTER READABLE MEDIA FOR UNIFYING FIXED AND MOBILE DEVICES VIA THIRD PARTY CALL CONTROL' [patent_app_type] => utility [patent_app_number] => 12/950641 [patent_app_country] => US [patent_app_date] => 2010-11-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7928 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0129/20120129508.pdf [firstpage_image] =>[orig_patent_app_number] => 12950641 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/950641
METHODS, SYSTEMS, AND COMPUTER READABLE MEDIA FOR UNIFYING FIXED AND MOBILE DEVICES VIA THIRD PARTY CALL CONTROL Nov 18, 2010 Abandoned
Array ( [id] => 8996926 [patent_doc_number] => 08520828 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-08-27 [patent_title] => 'Methods, systems, and computer program products for providing telecommunications services between a session initiation protocol (SIP) network and a signaling system 7 (SS7) network' [patent_app_type] => utility [patent_app_number] => 12/913735 [patent_app_country] => US [patent_app_date] => 2010-10-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4469 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 324 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12913735 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/913735
Methods, systems, and computer program products for providing telecommunications services between a session initiation protocol (SIP) network and a signaling system 7 (SS7) network Oct 26, 2010 Issued
Array ( [id] => 8053101 [patent_doc_number] => 20120076286 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-03-29 [patent_title] => 'SYSTEMS AND METHODS FOR INITIATING A TELEPHONE CONFERENCE' [patent_app_type] => utility [patent_app_number] => 12/891330 [patent_app_country] => US [patent_app_date] => 2010-09-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 4073 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0076/20120076286.pdf [firstpage_image] =>[orig_patent_app_number] => 12891330 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/891330
SYSTEMS AND METHODS FOR INITIATING A TELEPHONE CONFERENCE Sep 26, 2010 Abandoned
Array ( [id] => 9505742 [patent_doc_number] => 08744065 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-06-03 [patent_title] => 'Method and system for monitoring contact center transactions' [patent_app_type] => utility [patent_app_number] => 12/887734 [patent_app_country] => US [patent_app_date] => 2010-09-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 13 [patent_no_of_words] => 8024 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 446 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12887734 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/887734
Method and system for monitoring contact center transactions Sep 21, 2010 Issued
Array ( [id] => 8448080 [patent_doc_number] => 08290140 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2012-10-16 [patent_title] => 'Sound event processing with echo analysis' [patent_app_type] => utility [patent_app_number] => 12/881175 [patent_app_country] => US [patent_app_date] => 2010-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 6569 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 196 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12881175 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/881175
Sound event processing with echo analysis Sep 13, 2010 Issued
Array ( [id] => 6340042 [patent_doc_number] => 20100329439 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2010-12-30 [patent_title] => 'METHOD AND SYSTEM FOR DETERMINING AUTHORIZATION LEVELS IN A VIRTUAL PRIVATE NETWORK (VPN)' [patent_app_type] => utility [patent_app_number] => 12/872639 [patent_app_country] => US [patent_app_date] => 2010-08-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5865 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0329/20100329439.pdf [firstpage_image] =>[orig_patent_app_number] => 12872639 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/872639
Method and system for determining authorization levels in a virtual private network (VPN) Aug 30, 2010 Issued
Array ( [id] => 7783492 [patent_doc_number] => 20120045048 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-02-23 [patent_title] => 'RINGTONE MANAGEMENT FOR CONTACTS ACROSS COMMUNICATION ACCESS SYSTEMS' [patent_app_type] => utility [patent_app_number] => 12/859472 [patent_app_country] => US [patent_app_date] => 2010-08-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 5932 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0045/20120045048.pdf [firstpage_image] =>[orig_patent_app_number] => 12859472 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/859472
RINGTONE MANAGEMENT FOR CONTACTS ACROSS COMMUNICATION ACCESS SYSTEMS Aug 18, 2010 Abandoned
Array ( [id] => 7783485 [patent_doc_number] => 20120045041 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-02-23 [patent_title] => 'RINGBACK TONE MANAGEMENT FOR CONTACTS ACROSS COMMUNICATION ACCESS SYSTEMS' [patent_app_type] => utility [patent_app_number] => 12/859481 [patent_app_country] => US [patent_app_date] => 2010-08-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 6078 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0045/20120045041.pdf [firstpage_image] =>[orig_patent_app_number] => 12859481 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/859481
RINGBACK TONE MANAGEMENT FOR CONTACTS ACROSS COMMUNICATION ACCESS SYSTEMS Aug 18, 2010 Abandoned
Array ( [id] => 9351655 [patent_doc_number] => 08670556 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-03-11 [patent_title] => 'Multi-participant communication system with audio manager responsive to mode change requests' [patent_app_type] => utility [patent_app_number] => 12/830879 [patent_app_country] => US [patent_app_date] => 2010-07-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5620 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 409 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12830879 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/830879
Multi-participant communication system with audio manager responsive to mode change requests Jul 5, 2010 Issued
Array ( [id] => 8786196 [patent_doc_number] => 08433048 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-04-30 [patent_title] => 'System and method to direct telephone calls to advertisers' [patent_app_type] => utility [patent_app_number] => 12/829372 [patent_app_country] => US [patent_app_date] => 2010-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 12769 [patent_no_of_claims] => 37 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 214 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12829372 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/829372
System and method to direct telephone calls to advertisers Jun 30, 2010 Issued
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