Search

Kelly Jo Bekker

Examiner (ID: 17006)

Most Active Art Unit
1791
Art Unit(s)
1761, 1791, 1794, 3771, 1781, 1792
Total Applications
825
Issued Applications
116
Pending Applications
143
Abandoned Applications
571

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9415639 [patent_doc_number] => 08699689 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-04-15 [patent_title] => 'Method and system for monitoring and managing multi-sourced call centers' [patent_app_type] => utility [patent_app_number] => 12/794277 [patent_app_country] => US [patent_app_date] => 2010-06-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 7 [patent_no_of_words] => 6891 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 427 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12794277 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/794277
Method and system for monitoring and managing multi-sourced call centers Jun 3, 2010 Issued
Array ( [id] => 5967872 [patent_doc_number] => 20110150202 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-06-23 [patent_title] => 'AUTOMATIC DISCONNECTION SYSTEM AND METHOD OF A COMMUNICATION DEVICE' [patent_app_type] => utility [patent_app_number] => 12/773854 [patent_app_country] => US [patent_app_date] => 2010-05-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 1952 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0150/20110150202.pdf [firstpage_image] =>[orig_patent_app_number] => 12773854 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/773854
AUTOMATIC DISCONNECTION SYSTEM AND METHOD OF A COMMUNICATION DEVICE May 4, 2010 Abandoned
Array ( [id] => 8751091 [patent_doc_number] => 08416930 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-04-09 [patent_title] => 'Apparatus and method for controlling an amount of concurrent calls' [patent_app_type] => utility [patent_app_number] => 13/146416 [patent_app_country] => US [patent_app_date] => 2009-11-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 3679 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 286 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13146416 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/146416
Apparatus and method for controlling an amount of concurrent calls Nov 25, 2009 Issued
Array ( [id] => 5942944 [patent_doc_number] => 20110103564 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-05-05 [patent_title] => 'System and method for communicating guest preferences to a telephony device' [patent_app_type] => utility [patent_app_number] => 12/589958 [patent_app_country] => US [patent_app_date] => 2009-10-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7647 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0103/20110103564.pdf [firstpage_image] =>[orig_patent_app_number] => 12589958 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/589958
System and method for communicating guest preferences to a telephony device Oct 29, 2009 Abandoned
Array ( [id] => 6118156 [patent_doc_number] => 20110075829 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-03-31 [patent_title] => 'METHOD AND APPARATUS FOR CONTROLLING A CONFERENCE BRIDGE' [patent_app_type] => utility [patent_app_number] => 12/570491 [patent_app_country] => US [patent_app_date] => 2009-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8206 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0075/20110075829.pdf [firstpage_image] =>[orig_patent_app_number] => 12570491 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/570491
METHOD AND APPARATUS FOR CONTROLLING A CONFERENCE BRIDGE Sep 29, 2009 Abandoned
Array ( [id] => 6118155 [patent_doc_number] => 20110075828 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-03-31 [patent_title] => 'MAINTAINING HISTORY INFORMATION FOR A USER ACROSS MULTIPLE TYPES OF END POINTS' [patent_app_type] => utility [patent_app_number] => 12/570270 [patent_app_country] => US [patent_app_date] => 2009-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 10938 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0075/20110075828.pdf [firstpage_image] =>[orig_patent_app_number] => 12570270 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/570270
Maintaining history information for a user across multiple types of end points Sep 29, 2009 Issued
Array ( [id] => 6118157 [patent_doc_number] => 20110075830 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2011-03-31 [patent_title] => 'Conference Material Bot Method and Apparatus' [patent_app_type] => utility [patent_app_number] => 12/570727 [patent_app_country] => US [patent_app_date] => 2009-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 8099 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0075/20110075830.pdf [firstpage_image] =>[orig_patent_app_number] => 12570727 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/570727
Conference material bot method and apparatus Sep 29, 2009 Issued
Array ( [id] => 5513715 [patent_doc_number] => 20090214021 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-08-27 [patent_title] => 'METHOD AND SYSTEM FOR IMPROVED ROUTING OF REPAIR CALLS TO A CALL CENTER' [patent_app_type] => utility [patent_app_number] => 12/434348 [patent_app_country] => US [patent_app_date] => 2009-05-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 3983 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0214/20090214021.pdf [firstpage_image] =>[orig_patent_app_number] => 12434348 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/434348
Method and system for improved routing of repair calls to a call center Apr 30, 2009 Issued
Array ( [id] => 6495789 [patent_doc_number] => 20100260074 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2010-10-14 [patent_title] => 'ENHANCED COMMUNICATION BRIDGE' [patent_app_type] => utility [patent_app_number] => 12/420976 [patent_app_country] => US [patent_app_date] => 2009-04-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7205 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0260/20100260074.pdf [firstpage_image] =>[orig_patent_app_number] => 12420976 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/420976
Enhanced communication bridge Apr 8, 2009 Issued
Array ( [id] => 9622449 [patent_doc_number] => 08792631 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-07-29 [patent_title] => 'System and method for matching service representatives with customers' [patent_app_type] => utility [patent_app_number] => 12/419604 [patent_app_country] => US [patent_app_date] => 2009-04-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5384 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 459 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12419604 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/419604
System and method for matching service representatives with customers Apr 6, 2009 Issued
Array ( [id] => 10564631 [patent_doc_number] => 09288316 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-03-15 [patent_title] => 'System and method for eliminating hold-time in phone calls' [patent_app_type] => utility [patent_app_number] => 12/396603 [patent_app_country] => US [patent_app_date] => 2009-03-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 7 [patent_no_of_words] => 3746 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 148 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12396603 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/396603
System and method for eliminating hold-time in phone calls Mar 2, 2009 Issued
Array ( [id] => 6406982 [patent_doc_number] => 20100166169 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2010-07-01 [patent_title] => 'SYSTEM AND METHOD FOR PROMOTIONAL CALLING' [patent_app_type] => utility [patent_app_number] => 12/371454 [patent_app_country] => US [patent_app_date] => 2009-02-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 5763 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0166/20100166169.pdf [firstpage_image] =>[orig_patent_app_number] => 12371454 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/371454
SYSTEM AND METHOD FOR PROMOTIONAL CALLING Feb 12, 2009 Abandoned
Array ( [id] => 6513508 [patent_doc_number] => 20100202604 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2010-08-12 [patent_title] => 'Universal Access to Caller-Specific Ringtones' [patent_app_type] => utility [patent_app_number] => 12/369928 [patent_app_country] => US [patent_app_date] => 2009-02-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 5787 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0202/20100202604.pdf [firstpage_image] =>[orig_patent_app_number] => 12369928 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/369928
Universal access to caller-specific ringtones Feb 11, 2009 Issued
Array ( [id] => 6478294 [patent_doc_number] => 20100008492 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2010-01-14 [patent_title] => 'METHOD OF UNIFYING CONTROL OF CONTACT CENTER SYSTEM' [patent_app_type] => utility [patent_app_number] => 12/356664 [patent_app_country] => US [patent_app_date] => 2009-01-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 2903 [patent_no_of_claims] => 32 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0008/20100008492.pdf [firstpage_image] =>[orig_patent_app_number] => 12356664 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/356664
Method of unifying control of contact center system Jan 20, 2009 Issued
Array ( [id] => 9946316 [patent_doc_number] => 08995635 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-03-31 [patent_title] => 'Automatic room rescheduling' [patent_app_type] => utility [patent_app_number] => 12/356024 [patent_app_country] => US [patent_app_date] => 2009-01-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9517 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12356024 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/356024
Automatic room rescheduling Jan 18, 2009 Issued
Array ( [id] => 8666361 [patent_doc_number] => 08379831 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-02-19 [patent_title] => 'Apparatuses, methods and systems for accessing a new customer service representative and for monitoring customer service' [patent_app_type] => utility [patent_app_number] => 12/347913 [patent_app_country] => US [patent_app_date] => 2008-12-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10151 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 237 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12347913 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/347913
Apparatuses, methods and systems for accessing a new customer service representative and for monitoring customer service Dec 30, 2008 Issued
Array ( [id] => 10503653 [patent_doc_number] => 09232055 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-01-05 [patent_title] => 'SIP presence based notifications' [patent_app_type] => utility [patent_app_number] => 12/342484 [patent_app_country] => US [patent_app_date] => 2008-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 3 [patent_no_of_words] => 5886 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 228 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12342484 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/342484
SIP presence based notifications Dec 22, 2008 Issued
Array ( [id] => 5421486 [patent_doc_number] => 20090147941 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-06-11 [patent_title] => 'Method and system for reducing a perceived call transfer delay between a target and a talker' [patent_app_type] => utility [patent_app_number] => 12/330223 [patent_app_country] => US [patent_app_date] => 2008-12-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 2439 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0147/20090147941.pdf [firstpage_image] =>[orig_patent_app_number] => 12330223 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/330223
Method and system for reducing a perceived call transfer delay between a target and a talker Dec 7, 2008 Abandoned
Array ( [id] => 6311878 [patent_doc_number] => 20100111288 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2010-05-06 [patent_title] => 'TIME TO ANSWER SELECTOR AND ADVISOR FOR CALL ROUTING CENTER' [patent_app_type] => utility [patent_app_number] => 12/266415 [patent_app_country] => US [patent_app_date] => 2008-11-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 6372 [patent_no_of_claims] => 28 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0111/20100111288.pdf [firstpage_image] =>[orig_patent_app_number] => 12266415 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/266415
TIME TO ANSWER SELECTOR AND ADVISOR FOR CALL ROUTING CENTER Nov 5, 2008 Abandoned
Array ( [id] => 5563165 [patent_doc_number] => 20090136017 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-05-28 [patent_title] => 'SYSTEM AND METHOD FOR PROCESSING TELECOMMUNICATION CALLS' [patent_app_type] => utility [patent_app_number] => 12/265433 [patent_app_country] => US [patent_app_date] => 2008-11-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 5930 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0136/20090136017.pdf [firstpage_image] =>[orig_patent_app_number] => 12265433 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/265433
SYSTEM AND METHOD FOR PROCESSING TELECOMMUNICATION CALLS Nov 4, 2008 Abandoned
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