Search

Kelly Jo Bekker

Examiner (ID: 17006)

Most Active Art Unit
1791
Art Unit(s)
1761, 1791, 1794, 3771, 1781, 1792
Total Applications
825
Issued Applications
116
Pending Applications
143
Abandoned Applications
571

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 4717882 [patent_doc_number] => 20080240404 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-10-02 [patent_title] => 'Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent' [patent_app_type] => utility [patent_app_number] => 11/731462 [patent_app_country] => US [patent_app_date] => 2007-03-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 19 [patent_figures_cnt] => 19 [patent_no_of_words] => 12645 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0240/20080240404.pdf [firstpage_image] =>[orig_patent_app_number] => 11731462 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/731462
Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent Mar 29, 2007 Abandoned
Array ( [id] => 9457244 [patent_doc_number] => 08718262 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-05-06 [patent_title] => 'Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication' [patent_app_type] => utility [patent_app_number] => 11/731478 [patent_app_country] => US [patent_app_date] => 2007-03-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 10390 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 238 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 11731478 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/731478
Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication Mar 29, 2007 Issued
Array ( [id] => 9457238 [patent_doc_number] => 08718256 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-05-06 [patent_title] => 'Method and system for providing ring back tone played at a point selected by user' [patent_app_type] => utility [patent_app_number] => 12/296088 [patent_app_country] => US [patent_app_date] => 2007-03-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5838 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 5 [patent_words_short_claim] => 272 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 12296088 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/296088
Method and system for providing ring back tone played at a point selected by user Mar 22, 2007 Issued
Array ( [id] => 4812273 [patent_doc_number] => 20080192904 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-08-14 [patent_title] => 'SYSTEMS AND METHODS FOR PROVIDING ENHANCED TELEPHONE SERVICES' [patent_app_type] => utility [patent_app_number] => 11/690052 [patent_app_country] => US [patent_app_date] => 2007-03-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7754 [patent_no_of_claims] => 32 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0192/20080192904.pdf [firstpage_image] =>[orig_patent_app_number] => 11690052 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/690052
SYSTEMS AND METHODS FOR PROVIDING ENHANCED TELEPHONE SERVICES Mar 21, 2007 Abandoned
Array ( [id] => 5520332 [patent_doc_number] => 20090028313 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2009-01-29 [patent_title] => 'Method of Transmitting an Indication Inhibiting a Messaging Service' [patent_app_type] => utility [patent_app_number] => 12/224694 [patent_app_country] => US [patent_app_date] => 2007-02-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 10838 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 9 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0028/20090028313.pdf [firstpage_image] =>[orig_patent_app_number] => 12224694 [rel_patent_id] =>[rel_patent_doc_number] =>)
12/224694
Method of Transmitting an Indication Inhibiting a Messaging Service Feb 20, 2007 Abandoned
Array ( [id] => 9351637 [patent_doc_number] => 08670538 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-03-11 [patent_title] => 'International conferencing via globally distributed cascading servers' [patent_app_type] => utility [patent_app_number] => 11/676632 [patent_app_country] => US [patent_app_date] => 2007-02-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 5667 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 644 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 11676632 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/676632
International conferencing via globally distributed cascading servers Feb 19, 2007 Issued
Array ( [id] => 5235522 [patent_doc_number] => 20070127678 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2007-06-07 [patent_title] => 'Call Forwarding Based on Determination of Status of Destination' [patent_app_type] => utility [patent_app_number] => 11/674618 [patent_app_country] => US [patent_app_date] => 2007-02-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 3110 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0127/20070127678.pdf [firstpage_image] =>[orig_patent_app_number] => 11674618 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/674618
Call forwarding based on determination of status of destination Feb 12, 2007 Issued
Array ( [id] => 4812024 [patent_doc_number] => 20080192655 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-08-14 [patent_title] => 'Systems And Methods For Providing Enhanced Telephone Services' [patent_app_type] => utility [patent_app_number] => 11/673528 [patent_app_country] => US [patent_app_date] => 2007-02-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7705 [patent_no_of_claims] => 33 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0192/20080192655.pdf [firstpage_image] =>[orig_patent_app_number] => 11673528 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/673528
Systems And Methods For Providing Enhanced Telephone Services Feb 8, 2007 Abandoned
Array ( [id] => 8365465 [patent_doc_number] => 08254539 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2012-08-28 [patent_title] => 'Controlling a test load throttle' [patent_app_type] => utility [patent_app_number] => 11/615110 [patent_app_country] => US [patent_app_date] => 2006-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 11 [patent_no_of_words] => 3582 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 217 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 11615110 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/615110
Controlling a test load throttle Dec 21, 2006 Issued
Array ( [id] => 9622444 [patent_doc_number] => 08792625 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-07-29 [patent_title] => 'Call server selection' [patent_app_type] => utility [patent_app_number] => 11/615294 [patent_app_country] => US [patent_app_date] => 2006-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 12 [patent_no_of_words] => 5972 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 322 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 11615294 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/615294
Call server selection Dec 21, 2006 Issued
Array ( [id] => 4898436 [patent_doc_number] => 20080118049 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-05-22 [patent_title] => 'Local-smart-routing enabled auto dialer' [patent_app_type] => utility [patent_app_number] => 11/602022 [patent_app_country] => US [patent_app_date] => 2006-11-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 14546 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0118/20080118049.pdf [firstpage_image] =>[orig_patent_app_number] => 11602022 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/602022
Local-smart-routing enabled auto dialer Nov 19, 2006 Abandoned
Array ( [id] => 8296157 [patent_doc_number] => 08223953 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2012-07-17 [patent_title] => 'Methods, systems, and computer program products for rule-based direction of customer service calls' [patent_app_type] => utility [patent_app_number] => 11/601400 [patent_app_country] => US [patent_app_date] => 2006-11-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 4521 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 473 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 11601400 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/601400
Methods, systems, and computer program products for rule-based direction of customer service calls Nov 16, 2006 Issued
Array ( [id] => 9391168 [patent_doc_number] => 08687785 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-04-01 [patent_title] => 'Authorization to place calls by remote users' [patent_app_type] => utility [patent_app_number] => 11/601239 [patent_app_country] => US [patent_app_date] => 2006-11-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 8 [patent_no_of_words] => 3996 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 300 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 11601239 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/601239
Authorization to place calls by remote users Nov 15, 2006 Issued
Array ( [id] => 8877635 [patent_doc_number] => 08472613 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2013-06-25 [patent_title] => 'Intelligent and automatic calling process' [patent_app_type] => utility [patent_app_number] => 11/556475 [patent_app_country] => US [patent_app_date] => 2006-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4042 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 351 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 11556475 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/556475
Intelligent and automatic calling process Nov 2, 2006 Issued
Array ( [id] => 4964280 [patent_doc_number] => 20080107100 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2008-05-08 [patent_title] => 'METHOD AND APPARATUS FOR DELIVERING RELEVANT CONTENT' [patent_app_type] => utility [patent_app_number] => 11/556628 [patent_app_country] => US [patent_app_date] => 2006-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4904 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0107/20080107100.pdf [firstpage_image] =>[orig_patent_app_number] => 11556628 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/556628
Method and apparatus for delivering relevant content Nov 2, 2006 Issued
Array ( [id] => 5078678 [patent_doc_number] => 20070121902 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2007-05-31 [patent_title] => 'TRANSFER OF LIVE CALLS' [patent_app_type] => utility [patent_app_number] => 11/556301 [patent_app_country] => US [patent_app_date] => 2006-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 10095 [patent_no_of_claims] => 42 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0121/20070121902.pdf [firstpage_image] =>[orig_patent_app_number] => 11556301 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/556301
TRANSFER OF LIVE CALLS Nov 2, 2006 Abandoned
Array ( [id] => 4553373 [patent_doc_number] => 07877083 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2011-01-25 [patent_title] => 'Method and system for verifying telephone numbers across service providers' [patent_app_type] => utility [patent_app_number] => 11/553085 [patent_app_country] => US [patent_app_date] => 2006-10-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 4 [patent_no_of_words] => 5874 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 224 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] => patents/07/877/07877083.pdf [firstpage_image] =>[orig_patent_app_number] => 11553085 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/553085
Method and system for verifying telephone numbers across service providers Oct 25, 2006 Issued
Array ( [id] => 4466990 [patent_doc_number] => 07881701 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2011-02-01 [patent_title] => 'Method and system for verifying telephone numbers' [patent_app_type] => utility [patent_app_number] => 11/538879 [patent_app_country] => US [patent_app_date] => 2006-10-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 4 [patent_no_of_words] => 4890 [patent_no_of_claims] => 12 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] => patents/07/881/07881701.pdf [firstpage_image] =>[orig_patent_app_number] => 11538879 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/538879
Method and system for verifying telephone numbers Oct 4, 2006 Issued
Array ( [id] => 9664598 [patent_doc_number] => 08811597 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-08-19 [patent_title] => 'Contact center performance prediction' [patent_app_type] => utility [patent_app_number] => 11/536456 [patent_app_country] => US [patent_app_date] => 2006-09-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 14 [patent_no_of_words] => 13611 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 259 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 11536456 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/536456
Contact center performance prediction Sep 27, 2006 Issued
Array ( [id] => 4987662 [patent_doc_number] => 20070154000 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2007-07-05 [patent_title] => 'METHOD AND APPARATUS FOR FORWARDING INCOMING TELECOMMUNICATION CALLS ACCORDING TO RECEIVER POSITION' [patent_app_type] => utility [patent_app_number] => 11/532920 [patent_app_country] => US [patent_app_date] => 2006-09-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 2606 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] => publications/A1/0154/20070154000.pdf [firstpage_image] =>[orig_patent_app_number] => 11532920 [rel_patent_id] =>[rel_patent_doc_number] =>)
11/532920
Method and apparatus for forwarding incoming telecommunication calls according to receiver position Sep 18, 2006 Issued
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