Search

Kelly Jo Bekker

Examiner (ID: 17006)

Most Active Art Unit
1791
Art Unit(s)
1761, 1791, 1794, 3771, 1781, 1792
Total Applications
825
Issued Applications
116
Pending Applications
143
Abandoned Applications
571

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 9973112 [patent_doc_number] => 09020140 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-04-28 [patent_title] => 'Telephonic teleservices management' [patent_app_type] => utility [patent_app_number] => 13/669127 [patent_app_country] => US [patent_app_date] => 2012-11-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 6768 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 214 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13669127 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/669127
Telephonic teleservices management Nov 4, 2012 Issued
Array ( [id] => 10853011 [patent_doc_number] => 08879712 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-11-04 [patent_title] => 'System and method for managing traffic bursts for a plurality of tenants' [patent_app_type] => utility [patent_app_number] => 13/668175 [patent_app_country] => US [patent_app_date] => 2012-11-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 10139 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 235 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13668175 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/668175
System and method for managing traffic bursts for a plurality of tenants Nov 1, 2012 Issued
Array ( [id] => 9067462 [patent_doc_number] => 20130259218 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-10-03 [patent_title] => 'Telephone Number Sharing Configuration' [patent_app_type] => utility [patent_app_number] => 13/633048 [patent_app_country] => US [patent_app_date] => 2012-10-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 7906 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13633048 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/633048
Telephone number sharing configuration Sep 30, 2012 Issued
Array ( [id] => 9694033 [patent_doc_number] => 08824652 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-09-02 [patent_title] => 'Controlled recorded 3-way calling' [patent_app_type] => utility [patent_app_number] => 13/631621 [patent_app_country] => US [patent_app_date] => 2012-09-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 9 [patent_no_of_words] => 12175 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 276 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13631621 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/631621
Controlled recorded 3-way calling Sep 27, 2012 Issued
Array ( [id] => 8762125 [patent_doc_number] => 08422656 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2013-04-16 [patent_title] => 'Incoming and outgoing call control customization' [patent_app_type] => utility [patent_app_number] => 13/617535 [patent_app_country] => US [patent_app_date] => 2012-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10397 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 446 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13617535 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/617535
Incoming and outgoing call control customization Sep 13, 2012 Issued
Array ( [id] => 8521660 [patent_doc_number] => 20120321068 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2012-12-20 [patent_title] => 'CONTROLLING A TEST LOAD THROTTLE' [patent_app_type] => utility [patent_app_number] => 13/595418 [patent_app_country] => US [patent_app_date] => 2012-08-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 3582 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13595418 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/595418
Controlling a test load throttle Aug 26, 2012 Issued
Array ( [id] => 8988753 [patent_doc_number] => 20130216034 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-22 [patent_title] => 'Multicall Telephone System' [patent_app_type] => utility [patent_app_number] => 13/591633 [patent_app_country] => US [patent_app_date] => 2012-08-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 1793 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13591633 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/591633
Multicall Telephone System Aug 21, 2012 Abandoned
Array ( [id] => 9780076 [patent_doc_number] => 08855291 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-10-07 [patent_title] => 'Limiting contact in a networked contact center environment' [patent_app_type] => utility [patent_app_number] => 13/552428 [patent_app_country] => US [patent_app_date] => 2012-07-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 17 [patent_no_of_words] => 10013 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 211 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13552428 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/552428
Limiting contact in a networked contact center environment Jul 17, 2012 Issued
Array ( [id] => 8898394 [patent_doc_number] => 08477922 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2013-07-02 [patent_title] => 'Call redirect via centralized bridges' [patent_app_type] => utility [patent_app_number] => 13/542132 [patent_app_country] => US [patent_app_date] => 2012-07-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 1 [patent_figures_cnt] => 1 [patent_no_of_words] => 2144 [patent_no_of_claims] => 3 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 419 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13542132 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/542132
Call redirect via centralized bridges Jul 4, 2012 Issued
Array ( [id] => 9022292 [patent_doc_number] => 08532283 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2013-09-10 [patent_title] => 'Integrating embedded links with call center operation' [patent_app_type] => utility [patent_app_number] => 13/470757 [patent_app_country] => US [patent_app_date] => 2012-05-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 23 [patent_figures_cnt] => 23 [patent_no_of_words] => 17303 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 286 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13470757 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/470757
Integrating embedded links with call center operation May 13, 2012 Issued
Array ( [id] => 9147300 [patent_doc_number] => 20130301823 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-11-14 [patent_title] => 'Extracting social relations from calling time data' [patent_app_type] => utility [patent_app_number] => 13/468041 [patent_app_country] => US [patent_app_date] => 2012-05-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5571 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13468041 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/468041
Extracting social relations from calling time data May 9, 2012 Issued
Array ( [id] => 8529619 [patent_doc_number] => 08306201 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2012-11-06 [patent_title] => 'Telephone number sharing configuration' [patent_app_type] => utility [patent_app_number] => 13/437863 [patent_app_country] => US [patent_app_date] => 2012-04-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7868 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 241 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13437863 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/437863
Telephone number sharing configuration Apr 1, 2012 Issued
Array ( [id] => 9053422 [patent_doc_number] => 20130251136 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-09-26 [patent_title] => 'IM TO PHONE ESCALATION FOR CUSTOMER SUPPORT' [patent_app_type] => utility [patent_app_number] => 13/430021 [patent_app_country] => US [patent_app_date] => 2012-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7809 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13430021 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/430021
IM to phone escalation for customer support Mar 25, 2012 Issued
Array ( [id] => 10884447 [patent_doc_number] => 08908843 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-12-09 [patent_title] => 'Beaming to the next conference or between concurrent conferences' [patent_app_type] => utility [patent_app_number] => 13/426332 [patent_app_country] => US [patent_app_date] => 2012-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 7503 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 307 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13426332 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/426332
Beaming to the next conference or between concurrent conferences Mar 20, 2012 Issued
Array ( [id] => 9002488 [patent_doc_number] => 20130223613 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-29 [patent_title] => 'CONTACT CENTER MONITORING' [patent_app_type] => utility [patent_app_number] => 13/408830 [patent_app_country] => US [patent_app_date] => 2012-02-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5874 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13408830 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/408830
Contact center monitoring Feb 28, 2012 Issued
Array ( [id] => 9002487 [patent_doc_number] => 20130223612 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-08-29 [patent_title] => 'DYNAMIC ADJUSTMENT OF MULTI-DIMENSIONAL ROUTING RULE' [patent_app_type] => utility [patent_app_number] => 13/408806 [patent_app_country] => US [patent_app_date] => 2012-02-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9096 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13408806 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/408806
DYNAMIC ADJUSTMENT OF MULTI-DIMENSIONAL ROUTING RULE Feb 28, 2012 Abandoned
Array ( [id] => 8840618 [patent_doc_number] => 20130136246 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-05-30 [patent_title] => 'INITIATING A TELEPHONIC CONNECTION' [patent_app_type] => utility [patent_app_number] => 13/307225 [patent_app_country] => US [patent_app_date] => 2011-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 6196 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13307225 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/307225
Initiating a telephonic connection Nov 29, 2011 Issued
Array ( [id] => 8840619 [patent_doc_number] => 20130136247 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-05-30 [patent_title] => 'PERSONALIZING COMMUNICATIONS SERVICES USING ENVIRONMENTAL DATA' [patent_app_type] => utility [patent_app_number] => 13/307839 [patent_app_country] => US [patent_app_date] => 2011-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 7275 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13307839 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/307839
Personalizing communications services using environmental data Nov 29, 2011 Issued
Array ( [id] => 8529631 [patent_doc_number] => 08306213 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2012-11-06 [patent_title] => 'Skill and level assignment via concentric inlaid circles' [patent_app_type] => utility [patent_app_number] => 13/302626 [patent_app_country] => US [patent_app_date] => 2011-11-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8019 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 264 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13302626 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/302626
Skill and level assignment via concentric inlaid circles Nov 21, 2011 Issued
Array ( [id] => 8828021 [patent_doc_number] => 20130129066 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2013-05-23 [patent_title] => 'SYSTEM FOR AND METHOD OF PROVIDING LATA INFORMATION IN RESPONSE TO A LNP QUERY' [patent_app_type] => utility [patent_app_number] => 13/300736 [patent_app_country] => US [patent_app_date] => 2011-11-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7833 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13300736 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/300736
SYSTEM FOR AND METHOD OF PROVIDING LATA INFORMATION IN RESPONSE TO A LNP QUERY Nov 20, 2011 Abandoned
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