Search

Kenneth Derosa

Examiner (ID: 14795)

Most Active Art Unit
3104
Art Unit(s)
3101, 3104, 3108
Total Applications
375
Issued Applications
319
Pending Applications
6
Abandoned Applications
50

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 11571477 [patent_doc_number] => 20170110121 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-20 [patent_title] => 'FACE-TO-FACE COMMUNICATION ANALYSIS VIA MONO-RECORDING SYSTEM AND METHODS' [patent_app_type] => utility [patent_app_number] => 15/389780 [patent_app_country] => US [patent_app_date] => 2016-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 9671 [patent_no_of_claims] => 31 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15389780 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/389780
Face-to-face communication analysis via mono-recording system and methods Dec 22, 2016 Issued
Array ( [id] => 11926790 [patent_doc_number] => 09794387 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-17 [patent_title] => 'Automatically establishing a communication session associated with an event' [patent_app_type] => utility [patent_app_number] => 15/377808 [patent_app_country] => US [patent_app_date] => 2016-12-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 7162 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 169 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15377808 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/377808
Automatically establishing a communication session associated with an event Dec 12, 2016 Issued
Array ( [id] => 14369481 [patent_doc_number] => 10306063 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-05-28 [patent_title] => Method and system for omnichannel supervision [patent_app_type] => utility [patent_app_number] => 15/371248 [patent_app_country] => US [patent_app_date] => 2016-12-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4095 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 282 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15371248 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/371248
Method and system for omnichannel supervision Dec 6, 2016 Issued
Array ( [id] => 12804421 [patent_doc_number] => 20180159977 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-06-07 [patent_title] => OUTBOUND CUSTOMER INTERACTION PAIRING METHODS AND SYSTEMS [patent_app_type] => utility [patent_app_number] => 15/368211 [patent_app_country] => US [patent_app_date] => 2016-12-02 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10895 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -27 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15368211 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/368211
Outbound customer interaction pairing methods and systems Dec 1, 2016 Issued
Array ( [id] => 11667049 [patent_doc_number] => 20170155769 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-06-01 [patent_title] => 'TECHNIQUES FOR CASE ALLOCATION' [patent_app_type] => utility [patent_app_number] => 15/364699 [patent_app_country] => US [patent_app_date] => 2016-11-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4715 [patent_no_of_claims] => 27 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15364699 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/364699
Techniques for case allocation Nov 29, 2016 Issued
Array ( [id] => 12939154 [patent_doc_number] => 09832316 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-11-28 [patent_title] => Customer service model-based call routing and/or scheduling system and method [patent_app_type] => utility [patent_app_number] => 15/348779 [patent_app_country] => US [patent_app_date] => 2016-11-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 11091 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 166 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15348779 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/348779
Customer service model-based call routing and/or scheduling system and method Nov 9, 2016 Issued
Array ( [id] => 11631980 [patent_doc_number] => 20170142169 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-05-18 [patent_title] => 'MULTIMEDIA ROUTING SYSTEM FOR SECURING THIRD PARTY PARTICIPATION IN CALL CONSULTATION OR CALL TRANSFER OF A CALL IN PROGRESS' [patent_app_type] => utility [patent_app_number] => 15/345371 [patent_app_country] => US [patent_app_date] => 2016-11-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 7823 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15345371 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/345371
Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progress Nov 6, 2016 Issued
Array ( [id] => 11832959 [patent_doc_number] => 09729717 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-08-08 [patent_title] => 'Script compliance and agent feedback' [patent_app_type] => utility [patent_app_number] => 15/342482 [patent_app_country] => US [patent_app_date] => 2016-11-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6841 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 41 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15342482 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/342482
Script compliance and agent feedback Nov 2, 2016 Issued
Array ( [id] => 12013902 [patent_doc_number] => 09807240 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-31 [patent_title] => 'Customer service call processing and support agent access application' [patent_app_type] => utility [patent_app_number] => 15/333386 [patent_app_country] => US [patent_app_date] => 2016-10-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 7689 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 126 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15333386 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/333386
Customer service call processing and support agent access application Oct 24, 2016 Issued
Array ( [id] => 12358467 [patent_doc_number] => 09955011 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-04-24 [patent_title] => Systems and methods for providing access to available agent [patent_app_type] => utility [patent_app_number] => 15/293970 [patent_app_country] => US [patent_app_date] => 2016-10-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10600 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15293970 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/293970
Systems and methods for providing access to available agent Oct 13, 2016 Issued
Array ( [id] => 13045425 [patent_doc_number] => 10044861 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-08-07 [patent_title] => Identification of non-compliant interactions [patent_app_type] => utility [patent_app_number] => 15/286657 [patent_app_country] => US [patent_app_date] => 2016-10-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 6348 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 202 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15286657 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/286657
Identification of non-compliant interactions Oct 5, 2016 Issued
Array ( [id] => 12142012 [patent_doc_number] => 20180020095 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-18 [patent_title] => 'ON-TOPIC MONITOR' [patent_app_type] => utility [patent_app_number] => 15/285160 [patent_app_country] => US [patent_app_date] => 2016-10-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 9565 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15285160 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/285160
On-topic monitor Oct 3, 2016 Issued
Array ( [id] => 12420033 [patent_doc_number] => 09973631 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-05-15 [patent_title] => History management apparatus, history management method and history management program [patent_app_type] => utility [patent_app_number] => 15/272009 [patent_app_country] => US [patent_app_date] => 2016-09-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5191 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 164 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15272009 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/272009
History management apparatus, history management method and history management program Sep 20, 2016 Issued
Array ( [id] => 12013899 [patent_doc_number] => 09807236 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-10-31 [patent_title] => 'System and method for client interaction application integration' [patent_app_type] => utility [patent_app_number] => 15/271168 [patent_app_country] => US [patent_app_date] => 2016-09-20 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 17863 [patent_no_of_claims] => 2 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 393 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15271168 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/271168
System and method for client interaction application integration Sep 19, 2016 Issued
Array ( [id] => 12215989 [patent_doc_number] => 09912815 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-03-06 [patent_title] => 'System and method for performance-based routing of interactions in a contact center' [patent_app_type] => utility [patent_app_number] => 15/268513 [patent_app_country] => US [patent_app_date] => 2016-09-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 12 [patent_no_of_words] => 10758 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 143 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15268513 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/268513
System and method for performance-based routing of interactions in a contact center Sep 15, 2016 Issued
Array ( [id] => 13684973 [patent_doc_number] => 20160381223 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-29 [patent_title] => INTERACTION REQUEST PROCESSING ACCORDING TO CLIENT PRE-CONFIGURED SCHEDULE [patent_app_type] => utility [patent_app_number] => 15/261826 [patent_app_country] => US [patent_app_date] => 2016-09-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8996 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 83 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15261826 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/261826
Interaction request processing according to client pre-configured schedule Sep 8, 2016 Issued
Array ( [id] => 12957085 [patent_doc_number] => 09838539 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-12-05 [patent_title] => Limiting contact in a networked contact center environment [patent_app_type] => utility [patent_app_number] => 15/250126 [patent_app_country] => US [patent_app_date] => 2016-08-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 17 [patent_no_of_words] => 9873 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 139 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15250126 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/250126
Limiting contact in a networked contact center environment Aug 28, 2016 Issued
Array ( [id] => 11461140 [patent_doc_number] => 20170055047 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-23 [patent_title] => 'OPERATING A NETWORK NODE' [patent_app_type] => utility [patent_app_number] => 15/239401 [patent_app_country] => US [patent_app_date] => 2016-08-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5080 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239401 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239401
Operating a network node Aug 16, 2016 Issued
Array ( [id] => 11316785 [patent_doc_number] => 20160352896 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-01 [patent_title] => 'SYSTEM AND METHOD FOR AUTOMATIC CALL SCHEDULING' [patent_app_type] => utility [patent_app_number] => 15/236167 [patent_app_country] => US [patent_app_date] => 2016-08-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 5360 [patent_no_of_claims] => 13 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15236167 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/236167
System and method for automatic call scheduling Aug 11, 2016 Issued
Array ( [id] => 12020835 [patent_doc_number] => 09813561 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-11-07 [patent_title] => 'Methods and apparatus for transferring an established communication session in a telecommunications network' [patent_app_type] => utility [patent_app_number] => 15/232614 [patent_app_country] => US [patent_app_date] => 2016-08-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 17 [patent_figures_cnt] => 17 [patent_no_of_words] => 15469 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 206 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15232614 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/232614
Methods and apparatus for transferring an established communication session in a telecommunications network Aug 8, 2016 Issued
Menu