Search

Kenneth Derosa

Examiner (ID: 14795)

Most Active Art Unit
3104
Art Unit(s)
3101, 3104, 3108
Total Applications
375
Issued Applications
319
Pending Applications
6
Abandoned Applications
50

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 11274972 [patent_doc_number] => 20160337519 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-11-17 [patent_title] => 'RESPONSIVE COMMUNICATION SYSTEM FOR ANALYZED MULTICHANNEL ELECTRONIC COMMUNICATION' [patent_app_type] => utility [patent_app_number] => 15/224002 [patent_app_country] => US [patent_app_date] => 2016-07-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 17099 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15224002 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/224002
Responsive communication system for analyzed multichannel electronic communication Jul 28, 2016 Issued
Array ( [id] => 13394933 [patent_doc_number] => 20180249009 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-08-30 [patent_title] => ACD SYSTEM, INCOMING-CALL ORDER NOTIFICATION METHOD, AND NON-TRANSITORY COMPUTER READABLE MEDIUM [patent_app_type] => utility [patent_app_number] => 15/754379 [patent_app_country] => US [patent_app_date] => 2016-07-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6803 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -5 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15754379 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/754379
ACD system, incoming-call order notification method, and non-transitory computer readable medium Jul 26, 2016 Issued
Array ( [id] => 11646393 [patent_doc_number] => 09667795 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-05-30 [patent_title] => 'Dynamic occupancy predictive routing and methods' [patent_app_type] => utility [patent_app_number] => 15/211955 [patent_app_country] => US [patent_app_date] => 2016-07-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 11522 [patent_no_of_claims] => 22 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15211955 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/211955
Dynamic occupancy predictive routing and methods Jul 14, 2016 Issued
Array ( [id] => 11412874 [patent_doc_number] => 09560198 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-01-31 [patent_title] => 'Identifying and filtering incoming telephone calls to enhance privacy' [patent_app_type] => utility [patent_app_number] => 15/212185 [patent_app_country] => US [patent_app_date] => 2016-07-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 11343 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 145 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15212185 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/212185
Identifying and filtering incoming telephone calls to enhance privacy Jul 14, 2016 Issued
Array ( [id] => 13245505 [patent_doc_number] => 10135976 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-11-20 [patent_title] => Identifying and filtering incoming telephone calls to enhance privacy [patent_app_type] => utility [patent_app_number] => 15/208004 [patent_app_country] => US [patent_app_date] => 2016-07-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 8461 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 216 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15208004 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/208004
Identifying and filtering incoming telephone calls to enhance privacy Jul 11, 2016 Issued
Array ( [id] => 11126240 [patent_doc_number] => 20160323215 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-11-03 [patent_title] => 'SYSTEM AND METHOD FOR AUTOMATED CHAT TESTING' [patent_app_type] => utility [patent_app_number] => 15/207483 [patent_app_country] => US [patent_app_date] => 2016-07-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8297 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15207483 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/207483
System and method for automated chat testing Jul 10, 2016 Issued
Array ( [id] => 11905285 [patent_doc_number] => 09774737 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-09-26 [patent_title] => 'System and method for customer experience management' [patent_app_type] => utility [patent_app_number] => 15/206501 [patent_app_country] => US [patent_app_date] => 2016-07-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 35 [patent_no_of_words] => 13063 [patent_no_of_claims] => 34 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 154 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15206501 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/206501
System and method for customer experience management Jul 10, 2016 Issued
Array ( [id] => 11511790 [patent_doc_number] => 09602967 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-03-21 [patent_title] => 'Location derived presence information' [patent_app_type] => utility [patent_app_number] => 15/200819 [patent_app_country] => US [patent_app_date] => 2016-07-01 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 2 [patent_figures_cnt] => 2 [patent_no_of_words] => 1998 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 111 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15200819 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/200819
Location derived presence information Jun 30, 2016 Issued
Array ( [id] => 11354841 [patent_doc_number] => 20160373582 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-22 [patent_title] => 'COMMUNICATION SYSTEM FOR DETERMINING QUEUE USING CONTEXTUAL DATA' [patent_app_type] => utility [patent_app_number] => 15/199945 [patent_app_country] => US [patent_app_date] => 2016-06-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 10641 [patent_no_of_claims] => 25 [patent_no_of_ind_claims] => 8 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15199945 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/199945
Communication system for determining queue using contextual data Jun 29, 2016 Issued
Array ( [id] => 11616760 [patent_doc_number] => 09654631 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-05-16 [patent_title] => 'Automatic language selection for interactive voice response system' [patent_app_type] => utility [patent_app_number] => 15/192846 [patent_app_country] => US [patent_app_date] => 2016-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6825 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 118 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15192846 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/192846
Automatic language selection for interactive voice response system Jun 23, 2016 Issued
Array ( [id] => 11354840 [patent_doc_number] => 20160373581 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-22 [patent_title] => 'DIRECT ENGAGEMENT AND DEVICE ASSISTED CALLER AUTHENTICATION USING A DYNAMIC PHONE NUMBER' [patent_app_type] => utility [patent_app_number] => 15/189813 [patent_app_country] => US [patent_app_date] => 2016-06-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 33 [patent_figures_cnt] => 33 [patent_no_of_words] => 20117 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15189813 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/189813
Direct engagement and device assisted caller authentication using a dynamic phone number Jun 21, 2016 Issued
Array ( [id] => 11688345 [patent_doc_number] => 09686401 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-06-20 [patent_title] => 'Reduction in network congestion' [patent_app_type] => utility [patent_app_number] => 15/188245 [patent_app_country] => US [patent_app_date] => 2016-06-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 28885 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 124 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15188245 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/188245
Reduction in network congestion Jun 20, 2016 Issued
Array ( [id] => 11412872 [patent_doc_number] => 09560197 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-01-31 [patent_title] => 'Method and system for informing a user that a call is no longer on hold' [patent_app_type] => utility [patent_app_number] => 15/173076 [patent_app_country] => US [patent_app_date] => 2016-06-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 5865 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 114 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15173076 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/173076
Method and system for informing a user that a call is no longer on hold Jun 2, 2016 Issued
Array ( [id] => 11080608 [patent_doc_number] => 20160277573 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-22 [patent_title] => 'Identifying and Filtering Incoming Telephone Calls to Enhance Privacy' [patent_app_type] => utility [patent_app_number] => 15/169615 [patent_app_country] => US [patent_app_date] => 2016-05-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 8523 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15169615 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/169615
Identifying and filtering incoming telephone calls to enhance privacy May 30, 2016 Issued
Array ( [id] => 11064780 [patent_doc_number] => 20160261744 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-08 [patent_title] => 'Managing interactive communications campaigns with customer recovery' [patent_app_type] => utility [patent_app_number] => 15/156270 [patent_app_country] => US [patent_app_date] => 2016-05-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10935 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15156270 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/156270
Managing interactive communications campaigns with customer recovery May 15, 2016 Issued
Array ( [id] => 11616761 [patent_doc_number] => 09654633 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-05-16 [patent_title] => 'Distributed constraint-based optimized routing of interactions' [patent_app_type] => utility [patent_app_number] => 15/151477 [patent_app_country] => US [patent_app_date] => 2016-05-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 19254 [patent_no_of_claims] => 4 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 140 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15151477 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/151477
Distributed constraint-based optimized routing of interactions May 9, 2016 Issued
Array ( [id] => 11354843 [patent_doc_number] => 20160373584 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-12-22 [patent_title] => 'SYSTEMS, METHODS AND COMPUTER PROGRAM PRODUCTS FOR PERFORMING CALL SWAP' [patent_app_type] => utility [patent_app_number] => 15/139736 [patent_app_country] => US [patent_app_date] => 2016-04-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6575 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15139736 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/139736
Systems, methods and computer program products for performing call swap Apr 26, 2016 Issued
Array ( [id] => 11037435 [patent_doc_number] => 20160234391 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-08-11 [patent_title] => 'SYSTEM AND METHOD FOR A WORK DISTRIBUTION SERVICE' [patent_app_type] => utility [patent_app_number] => 15/099931 [patent_app_country] => US [patent_app_date] => 2016-04-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 18820 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15099931 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/099931
System and method for a work distribution service Apr 14, 2016 Issued
Array ( [id] => 11565912 [patent_doc_number] => 09628519 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-04-18 [patent_title] => 'Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal' [patent_app_type] => utility [patent_app_number] => 15/095814 [patent_app_country] => US [patent_app_date] => 2016-04-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 9486 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 175 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15095814 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/095814
Call processing method and control apparatus, automatic call distribution apparatus, and agent terminal Apr 10, 2016 Issued
Array ( [id] => 11008290 [patent_doc_number] => 20160205243 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-07-14 [patent_title] => 'CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AUDIO ON HOLD' [patent_app_type] => utility [patent_app_number] => 15/076574 [patent_app_country] => US [patent_app_date] => 2016-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3411 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15076574 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/076574
Customer relationship management (CRM) audio on hold Mar 20, 2016 Issued
Menu