Search

Kenneth Derosa

Examiner (ID: 14795)

Most Active Art Unit
3104
Art Unit(s)
3101, 3104, 3108
Total Applications
375
Issued Applications
319
Pending Applications
6
Abandoned Applications
50

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 10698027 [patent_doc_number] => 20160044174 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-02-11 [patent_title] => 'METHOD FOR CONNECTING USERS WITH AGENTS USING USER SELECTED AGENTS AND AGENT RATINGS' [patent_app_type] => utility [patent_app_number] => 14/921355 [patent_app_country] => US [patent_app_date] => 2015-10-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 11270 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14921355 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/921355
Method for connecting users with agents using user selected agents and agent ratings Oct 22, 2015 Issued
Array ( [id] => 11919631 [patent_doc_number] => 09787833 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-10-10 [patent_title] => 'Nurse call system, nurse call conversion unit, nurse call connection method, and program' [patent_app_type] => utility [patent_app_number] => 15/305894 [patent_app_country] => US [patent_app_date] => 2015-10-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 4106 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 163 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15305894 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/305894
Nurse call system, nurse call conversion unit, nurse call connection method, and program Oct 21, 2015 Issued
Array ( [id] => 13162323 [patent_doc_number] => 10097905 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-10-09 [patent_title] => Switching matrix [patent_app_type] => utility [patent_app_number] => 15/516520 [patent_app_country] => US [patent_app_date] => 2015-10-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 7 [patent_no_of_words] => 2598 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 189 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15516520 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/516520
Switching matrix Oct 14, 2015 Issued
Array ( [id] => 11600979 [patent_doc_number] => 09648165 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-05-09 [patent_title] => 'System and method for provision of a second line service to a telecommunications device using dialed sequence' [patent_app_type] => utility [patent_app_number] => 14/876614 [patent_app_country] => US [patent_app_date] => 2015-10-06 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 8038 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 253 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14876614 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/876614
System and method for provision of a second line service to a telecommunications device using dialed sequence Oct 5, 2015 Issued
Array ( [id] => 12115920 [patent_doc_number] => 09871925 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-01-16 [patent_title] => 'Managing a multi-user communication based on the topical expertise of one or more users' [patent_app_type] => utility [patent_app_number] => 14/875295 [patent_app_country] => US [patent_app_date] => 2015-10-05 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 13 [patent_no_of_words] => 6911 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14875295 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/875295
Managing a multi-user communication based on the topical expertise of one or more users Oct 4, 2015 Issued
Array ( [id] => 11247577 [patent_doc_number] => 09473633 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-10-18 [patent_title] => 'History management apparatus, history management method and history management program' [patent_app_type] => utility [patent_app_number] => 14/861774 [patent_app_country] => US [patent_app_date] => 2015-09-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5177 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14861774 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/861774
History management apparatus, history management method and history management program Sep 21, 2015 Issued
Array ( [id] => 10675107 [patent_doc_number] => 20160021252 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-01-21 [patent_title] => 'SYSTEM AND METHOD FOR CLIENT INTERACTION APPLICATION INTEGRATION' [patent_app_type] => utility [patent_app_number] => 14/860673 [patent_app_country] => US [patent_app_date] => 2015-09-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 17809 [patent_no_of_claims] => 2 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14860673 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/860673
System and method for client interaction application integration Sep 20, 2015 Issued
Array ( [id] => 11600975 [patent_doc_number] => 09648161 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-05-09 [patent_title] => 'Edge injected speech in electronic communications' [patent_app_type] => utility [patent_app_number] => 14/856033 [patent_app_country] => US [patent_app_date] => 2015-09-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 8562 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 107 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14856033 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/856033
Edge injected speech in electronic communications Sep 15, 2015 Issued
Array ( [id] => 11504300 [patent_doc_number] => 20170078485 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-03-16 [patent_title] => 'System and Method for Escalating a Call with a Client' [patent_app_type] => utility [patent_app_number] => 14/853342 [patent_app_country] => US [patent_app_date] => 2015-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 8151 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14853342 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/853342
System and method for escalating a call with a client Sep 13, 2015 Issued
Array ( [id] => 10660729 [patent_doc_number] => 20160006873 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-01-07 [patent_title] => 'SYSTEM AND METHOD FOR AUTOMATED CHAT TESTING' [patent_app_type] => utility [patent_app_number] => 14/854003 [patent_app_country] => US [patent_app_date] => 2015-09-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8218 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14854003 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/854003
System and method for automated chat testing Sep 13, 2015 Issued
Array ( [id] => 11279483 [patent_doc_number] => 09495963 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2016-11-15 [patent_title] => 'Script compliance and agent feedback' [patent_app_type] => utility [patent_app_number] => 14/848080 [patent_app_country] => US [patent_app_date] => 2015-09-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6803 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 41 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14848080 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/848080
Script compliance and agent feedback Sep 7, 2015 Issued
Array ( [id] => 10486155 [patent_doc_number] => 20150371174 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-12-24 [patent_title] => 'LEADS PROCESSING ENGINE' [patent_app_type] => utility [patent_app_number] => 14/838099 [patent_app_country] => US [patent_app_date] => 2015-08-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6956 [patent_no_of_claims] => 60 [patent_no_of_ind_claims] => 12 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14838099 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/838099
Leads processing engine Aug 26, 2015 Issued
Array ( [id] => 10726808 [patent_doc_number] => 20160072957 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-03-10 [patent_title] => 'Call Center Calling Apparatus And Method' [patent_app_type] => utility [patent_app_number] => 14/834555 [patent_app_country] => US [patent_app_date] => 2015-08-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6924 [patent_no_of_claims] => 11 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14834555 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/834555
Call Center Calling Apparatus And Method Aug 24, 2015 Abandoned
Array ( [id] => 11832957 [patent_doc_number] => 09729715 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-08-08 [patent_title] => 'System and methods for selecting a dialing strategy for placing an outbound call' [patent_app_type] => utility [patent_app_number] => 14/834129 [patent_app_country] => US [patent_app_date] => 2015-08-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7746 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 206 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14834129 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/834129
System and methods for selecting a dialing strategy for placing an outbound call Aug 23, 2015 Issued
Array ( [id] => 12971941 [patent_doc_number] => 09876906 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-01-23 [patent_title] => Remote call center system with real-time feedback [patent_app_type] => utility [patent_app_number] => 14/824320 [patent_app_country] => US [patent_app_date] => 2015-08-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 3307 [patent_no_of_claims] => 9 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14824320 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/824320
Remote call center system with real-time feedback Aug 11, 2015 Issued
Array ( [id] => 11418472 [patent_doc_number] => 09565312 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-02-07 [patent_title] => 'Real-time predictive routing' [patent_app_type] => utility [patent_app_number] => 14/818082 [patent_app_country] => US [patent_app_date] => 2015-08-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9122 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 110 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14818082 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/818082
Real-time predictive routing Aug 3, 2015 Issued
Array ( [id] => 10449214 [patent_doc_number] => 20150334228 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-11-19 [patent_title] => 'SYSTEM AND METHOD FOR PROVISIONING TEMPORARY TELEPHONE NUMBERS' [patent_app_type] => utility [patent_app_number] => 14/811582 [patent_app_country] => US [patent_app_date] => 2015-07-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 14763 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14811582 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/811582
System and method for provisioning temporary telephone numbers Jul 27, 2015 Issued
Array ( [id] => 11797882 [patent_doc_number] => 09407768 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-08-02 [patent_title] => 'Methods and system for analyzing multichannel electronic communication data' [patent_app_type] => utility [patent_app_number] => 14/808092 [patent_app_country] => US [patent_app_date] => 2015-07-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 16 [patent_no_of_words] => 16230 [patent_no_of_claims] => 29 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 188 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14808092 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/808092
Methods and system for analyzing multichannel electronic communication data Jul 23, 2015 Issued
Array ( [id] => 11234886 [patent_doc_number] => 09462133 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-10-04 [patent_title] => 'Key code for a conference operation' [patent_app_type] => utility [patent_app_number] => 14/801350 [patent_app_country] => US [patent_app_date] => 2015-07-16 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 9 [patent_no_of_words] => 9469 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 9 [patent_words_short_claim] => 113 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14801350 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/801350
Key code for a conference operation Jul 15, 2015 Issued
Array ( [id] => 11361334 [patent_doc_number] => 09538010 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-01-03 [patent_title] => 'Method and system for integrating an interaction management system with a business rules management system' [patent_app_type] => utility [patent_app_number] => 14/796899 [patent_app_country] => US [patent_app_date] => 2015-07-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5602 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 155 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14796899 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/796899
Method and system for integrating an interaction management system with a business rules management system Jul 9, 2015 Issued
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