Kenneth Derosa
Examiner (ID: 14795)
Most Active Art Unit | 3104 |
Art Unit(s) | 3101, 3104, 3108 |
Total Applications | 375 |
Issued Applications | 319 |
Pending Applications | 6 |
Abandoned Applications | 50 |
Applications
Application number | Title of the application | Filing Date | Status |
---|---|---|---|
Array
(
[id] => 11008299
[patent_doc_number] => 20160205252
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[patent_kind] => A1
[patent_issue_date] => 2016-07-14
[patent_title] => 'CALL CENTER SYSTEM AND COMPUTER ACCESSIBLE MEDIUM STORING A PROGRAM FOR A CALL CENTER'
[patent_app_type] => utility
[patent_app_number] => 14/916095
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/916095 | Call center system and computer accessible medium storing a program for a call center | Apr 7, 2014 | Issued |
Array
(
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[patent_doc_number] => 08913732
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[patent_kind] => B2
[patent_issue_date] => 2014-12-16
[patent_title] => 'Method and system for providing directory assistance to erroneous telephone calls via wearable devices'
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[patent_app_number] => 14/247188
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[patent_app_date] => 2014-04-07
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Array
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[patent_doc_number] => 08929531
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[patent_kind] => B2
[patent_issue_date] => 2015-01-06
[patent_title] => 'Apparatus and method for providing incoming and outgoing call information in a mobile communication terminal'
[patent_app_type] => utility
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[patent_app_date] => 2014-04-03
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Array
(
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[patent_doc_number] => 09479647
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[patent_issue_date] => 2016-10-25
[patent_title] => 'Automatic conference initiation'
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Array
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[patent_title] => 'LOW LATENCY DISTRIBUTED AGGREGATION FOR CONTACT CENTER AGENT-GROUPS ON SLIDING INTERVAL'
[patent_app_type] => utility
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/226799 | Low latency distributed aggregation for contact center agent-groups on sliding interval | Mar 25, 2014 | Issued |
Array
(
[id] => 11587022
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[patent_issue_date] => 2017-05-02
[patent_title] => 'Method for using customer attributes to select a service representative'
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Array
(
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[patent_title] => 'Computer implemented methods and apparatus for managing agent workload in a customer service environment'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/180085 | Computer implemented methods and apparatus for managing agent workload in a customer service environment | Feb 12, 2014 | Issued |
Array
(
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[patent_issue_date] => 2015-09-08
[patent_title] => 'System and method for provisioning temporary telephone numbers'
[patent_app_type] => utility
[patent_app_number] => 14/179472
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/179472 | System and method for provisioning temporary telephone numbers | Feb 11, 2014 | Issued |
Array
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[id] => 10884451
[patent_doc_number] => 08908848
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[patent_issue_date] => 2014-12-09
[patent_title] => 'Methods and systems for providing telecommunications services'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/175926 | Methods and systems for providing telecommunications services | Feb 6, 2014 | Issued |
Array
(
[id] => 10152911
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[patent_title] => 'Systems and methods for providing access to available agent'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/166101 | Systems and methods for providing access to available agent | Jan 27, 2014 | Issued |
Array
(
[id] => 9793003
[patent_doc_number] => 20150004947
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[patent_issue_date] => 2015-01-01
[patent_title] => 'Method for visualizing an IVR system'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 13/999196 | Method for visualizing an IVR system | Jan 26, 2014 | Issued |
Array
(
[id] => 9669858
[patent_doc_number] => 20140233721
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[patent_title] => 'SYSTEM AND METHODS FOR SELECTING A DIALING STRATEGY FOR PLACING AN OUTBOUND CALL'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/161646 | System and methods for selecting a dialing strategy for placing an outbound call | Jan 21, 2014 | Issued |
Array
(
[id] => 9825122
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[patent_title] => 'System and method for real-time geographical call display of automatic call distributor calls'
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Array
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Array
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Array
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Array
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Array
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