Search

Kenneth Derosa

Examiner (ID: 14795)

Most Active Art Unit
3104
Art Unit(s)
3101, 3104, 3108
Total Applications
375
Issued Applications
319
Pending Applications
6
Abandoned Applications
50

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 11008299 [patent_doc_number] => 20160205252 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-07-14 [patent_title] => 'CALL CENTER SYSTEM AND COMPUTER ACCESSIBLE MEDIUM STORING A PROGRAM FOR A CALL CENTER' [patent_app_type] => utility [patent_app_number] => 14/916095 [patent_app_country] => US [patent_app_date] => 2014-04-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 14595 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14916095 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/916095
Call center system and computer accessible medium storing a program for a call center Apr 7, 2014 Issued
Array ( [id] => 10889726 [patent_doc_number] => 08913732 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2014-12-16 [patent_title] => 'Method and system for providing directory assistance to erroneous telephone calls via wearable devices' [patent_app_type] => utility [patent_app_number] => 14/247188 [patent_app_country] => US [patent_app_date] => 2014-04-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 17683 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 259 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14247188 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/247188
Method and system for providing directory assistance to erroneous telephone calls via wearable devices Apr 6, 2014 Issued
Array ( [id] => 9819734 [patent_doc_number] => 08929531 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-01-06 [patent_title] => 'Apparatus and method for providing incoming and outgoing call information in a mobile communication terminal' [patent_app_type] => utility [patent_app_number] => 14/244547 [patent_app_country] => US [patent_app_date] => 2014-04-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 15 [patent_no_of_words] => 4864 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 92 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14244547 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/244547
Apparatus and method for providing incoming and outgoing call information in a mobile communication terminal Apr 2, 2014 Issued
Array ( [id] => 11254127 [patent_doc_number] => 09479647 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-10-25 [patent_title] => 'Automatic conference initiation' [patent_app_type] => utility [patent_app_number] => 14/228421 [patent_app_country] => US [patent_app_date] => 2014-03-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 4874 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 120 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14228421 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/228421
Automatic conference initiation Mar 27, 2014 Issued
Array ( [id] => 9770506 [patent_doc_number] => 20140294169 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-10-02 [patent_title] => 'LOW LATENCY DISTRIBUTED AGGREGATION FOR CONTACT CENTER AGENT-GROUPS ON SLIDING INTERVAL' [patent_app_type] => utility [patent_app_number] => 14/226799 [patent_app_country] => US [patent_app_date] => 2014-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 25 [patent_figures_cnt] => 25 [patent_no_of_words] => 22369 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14226799 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/226799
Low latency distributed aggregation for contact center agent-groups on sliding interval Mar 25, 2014 Issued
Array ( [id] => 11587022 [patent_doc_number] => 09641686 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-05-02 [patent_title] => 'Method for using customer attributes to select a service representative' [patent_app_type] => utility [patent_app_number] => 14/222544 [patent_app_country] => US [patent_app_date] => 2014-03-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 24849 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 245 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14222544 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/222544
Method for using customer attributes to select a service representative Mar 20, 2014 Issued
Array ( [id] => 11788647 [patent_doc_number] => 09398156 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-07-19 [patent_title] => 'Computer implemented methods and apparatus for managing agent workload in a customer service environment' [patent_app_type] => utility [patent_app_number] => 14/180085 [patent_app_country] => US [patent_app_date] => 2014-02-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 13 [patent_figures_cnt] => 15 [patent_no_of_words] => 20842 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14180085 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/180085
Computer implemented methods and apparatus for managing agent workload in a customer service environment Feb 12, 2014 Issued
Array ( [id] => 10094230 [patent_doc_number] => 09131069 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-09-08 [patent_title] => 'System and method for provisioning temporary telephone numbers' [patent_app_type] => utility [patent_app_number] => 14/179472 [patent_app_country] => US [patent_app_date] => 2014-02-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 12 [patent_no_of_words] => 14747 [patent_no_of_claims] => 31 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 63 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14179472 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/179472
System and method for provisioning temporary telephone numbers Feb 11, 2014 Issued
Array ( [id] => 10884451 [patent_doc_number] => 08908848 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2014-12-09 [patent_title] => 'Methods and systems for providing telecommunications services' [patent_app_type] => utility [patent_app_number] => 14/175926 [patent_app_country] => US [patent_app_date] => 2014-02-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 10108 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 155 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14175926 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/175926
Methods and systems for providing telecommunications services Feb 6, 2014 Issued
Array ( [id] => 10152911 [patent_doc_number] => 09185221 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-11-10 [patent_title] => 'Systems and methods for providing access to available agent' [patent_app_type] => utility [patent_app_number] => 14/166101 [patent_app_country] => US [patent_app_date] => 2014-01-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10794 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 112 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14166101 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/166101
Systems and methods for providing access to available agent Jan 27, 2014 Issued
Array ( [id] => 9793003 [patent_doc_number] => 20150004947 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-01-01 [patent_title] => 'Method for visualizing an IVR system' [patent_app_type] => utility [patent_app_number] => 13/999196 [patent_app_country] => US [patent_app_date] => 2014-01-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 22 [patent_figures_cnt] => 22 [patent_no_of_words] => 20367 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 13999196 [rel_patent_id] =>[rel_patent_doc_number] =>)
13/999196
Method for visualizing an IVR system Jan 26, 2014 Issued
Array ( [id] => 9669858 [patent_doc_number] => 20140233721 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-08-21 [patent_title] => 'SYSTEM AND METHODS FOR SELECTING A DIALING STRATEGY FOR PLACING AN OUTBOUND CALL' [patent_app_type] => utility [patent_app_number] => 14/161646 [patent_app_country] => US [patent_app_date] => 2014-01-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 7747 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14161646 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/161646
System and methods for selecting a dialing strategy for placing an outbound call Jan 21, 2014 Issued
Array ( [id] => 9825122 [patent_doc_number] => 08934616 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2015-01-13 [patent_title] => 'System and method for real-time geographical call display of automatic call distributor calls' [patent_app_type] => utility [patent_app_number] => 14/160170 [patent_app_country] => US [patent_app_date] => 2014-01-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 5 [patent_no_of_words] => 2858 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 77 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14160170 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/160170
System and method for real-time geographical call display of automatic call distributor calls Jan 20, 2014 Issued
Array ( [id] => 9684756 [patent_doc_number] => 20140241519 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2014-08-28 [patent_title] => 'Identification of Non-Compliant Interactions' [patent_app_type] => utility [patent_app_number] => 14/158363 [patent_app_country] => US [patent_app_date] => 2014-01-17 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 6413 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14158363 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/158363
Identification of non-compliant interactions Jan 16, 2014 Issued
Array ( [id] => 10094218 [patent_doc_number] => 09131057 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-09-08 [patent_title] => 'Managing subconference calls within a primary conference call' [patent_app_type] => utility [patent_app_number] => 14/154518 [patent_app_country] => US [patent_app_date] => 2014-01-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 13 [patent_no_of_words] => 9529 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 149 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14154518 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/154518
Managing subconference calls within a primary conference call Jan 13, 2014 Issued
Array ( [id] => 10126481 [patent_doc_number] => 09160858 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-10-13 [patent_title] => 'Routing of work in an enterprise based upon social information associated with enterprise agents and clients' [patent_app_type] => utility [patent_app_number] => 14/154733 [patent_app_country] => US [patent_app_date] => 2014-01-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7307 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 257 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14154733 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/154733
Routing of work in an enterprise based upon social information associated with enterprise agents and clients Jan 13, 2014 Issued
Array ( [id] => 11181879 [patent_doc_number] => 09413890 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2016-08-09 [patent_title] => 'Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment' [patent_app_type] => utility [patent_app_number] => 14/150060 [patent_app_country] => US [patent_app_date] => 2014-01-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9214 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14150060 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/150060
Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignment Jan 7, 2014 Issued
Array ( [id] => 10043080 [patent_doc_number] => 09083802 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2015-07-14 [patent_title] => 'Method and system for integrating an interaction management system with a business rules management system' [patent_app_type] => utility [patent_app_number] => 14/149789 [patent_app_country] => US [patent_app_date] => 2014-01-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5569 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 150 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14149789 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/149789
Method and system for integrating an interaction management system with a business rules management system Jan 6, 2014 Issued
Array ( [id] => 11412882 [patent_doc_number] => 09560208 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2017-01-31 [patent_title] => 'System and method for providing intelligent and automatic mute notification' [patent_app_type] => utility [patent_app_number] => 14/149028 [patent_app_country] => US [patent_app_date] => 2014-01-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 9993 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 165 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14149028 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/149028
System and method for providing intelligent and automatic mute notification Jan 6, 2014 Issued
Array ( [id] => 10304089 [patent_doc_number] => 20150189089 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2015-07-02 [patent_title] => 'METHOD AND SYSTEM FOR INFORMING A USER THAT A CALL IS NO LONGER ON HOLD' [patent_app_type] => utility [patent_app_number] => 14/143136 [patent_app_country] => US [patent_app_date] => 2013-12-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5832 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14143136 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/143136
Method and system for informing a user that a call is no longer on hold Dec 29, 2013 Issued
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