Search

Kenneth Derosa

Examiner (ID: 14795)

Most Active Art Unit
3104
Art Unit(s)
3101, 3104, 3108
Total Applications
375
Issued Applications
319
Pending Applications
6
Abandoned Applications
50

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 17354024 [patent_doc_number] => 11228681 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-01-18 [patent_title] => Systems for summarizing contact center calls and methods of using same [patent_app_type] => utility [patent_app_number] => 17/213335 [patent_app_country] => US [patent_app_date] => 2021-03-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 26 [patent_figures_cnt] => 26 [patent_no_of_words] => 4872 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 123 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17213335 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/213335
Systems for summarizing contact center calls and methods of using same Mar 25, 2021 Issued
Array ( [id] => 17909599 [patent_doc_number] => 11463475 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-10-04 [patent_title] => Click-to-call fraud detection [patent_app_type] => utility [patent_app_number] => 17/211299 [patent_app_country] => US [patent_app_date] => 2021-03-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10769 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17211299 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/211299
Click-to-call fraud detection Mar 23, 2021 Issued
Array ( [id] => 17327567 [patent_doc_number] => 11218599 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2022-01-04 [patent_title] => System and method for provisioning temporary telephone numbers [patent_app_type] => utility [patent_app_number] => 17/202117 [patent_app_country] => US [patent_app_date] => 2021-03-15 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 12 [patent_no_of_words] => 14589 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 71 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17202117 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/202117
System and method for provisioning temporary telephone numbers Mar 14, 2021 Issued
Array ( [id] => 17545222 [patent_doc_number] => 11310366 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-04-19 [patent_title] => Selecting a target queue for an electronic communication [patent_app_type] => utility [patent_app_number] => 17/200217 [patent_app_country] => US [patent_app_date] => 2021-03-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 10117 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 192 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17200217 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/200217
Selecting a target queue for an electronic communication Mar 11, 2021 Issued
Array ( [id] => 18121680 [patent_doc_number] => 11553084 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2023-01-10 [patent_title] => Delayed interactive auto attendant [patent_app_type] => utility [patent_app_number] => 17/195871 [patent_app_country] => US [patent_app_date] => 2021-03-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10724 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 80 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17195871 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/195871
Delayed interactive auto attendant Mar 8, 2021 Issued
Array ( [id] => 17225765 [patent_doc_number] => 11178283 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-11-16 [patent_title] => Techniques for workforce management in a contact center system [patent_app_type] => utility [patent_app_number] => 17/191000 [patent_app_country] => US [patent_app_date] => 2021-03-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 5784 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 133 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17191000 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/191000
Techniques for workforce management in a contact center system Mar 2, 2021 Issued
Array ( [id] => 16906541 [patent_doc_number] => 20210185457 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-06-17 [patent_title] => RF ANTENNA AND HEARING DEVICE WITH RF ANTENNA [patent_app_type] => utility [patent_app_number] => 17/187102 [patent_app_country] => US [patent_app_date] => 2021-02-26 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7628 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -16 [patent_words_short_claim] => 134 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17187102 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/187102
RF antenna and hearing device with RF antenna Feb 25, 2021 Issued
Array ( [id] => 17834895 [patent_doc_number] => 20220272199 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-08-25 [patent_title] => SELECTIVE AGGREGATION OF ENQUEUED NODES INTO A SUBNETWORK FOR SIMULTANEOUS COMMUNICATION [patent_app_type] => utility [patent_app_number] => 17/185602 [patent_app_country] => US [patent_app_date] => 2021-02-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12253 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 98 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17185602 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/185602
Selective aggregation of enqueued nodes into a subnetwork for simultaneous communication Feb 24, 2021 Issued
Array ( [id] => 17327559 [patent_doc_number] => 11218591 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2022-01-04 [patent_title] => Detecting and mitigating effects of unauthorized telephone number spoofing [patent_app_type] => utility [patent_app_number] => 17/181270 [patent_app_country] => US [patent_app_date] => 2021-02-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 12152 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17181270 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/181270
Detecting and mitigating effects of unauthorized telephone number spoofing Feb 21, 2021 Issued
Array ( [id] => 17042067 [patent_doc_number] => 20210258704 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-19 [patent_title] => Pairing of Hearing Devices with Machine Learning Algorithm [patent_app_type] => utility [patent_app_number] => 17/175185 [patent_app_country] => US [patent_app_date] => 2021-02-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6566 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -14 [patent_words_short_claim] => 121 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17175185 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/175185
Pairing of hearing devices with machine learning algorithm Feb 11, 2021 Issued
Array ( [id] => 16874773 [patent_doc_number] => 20210168240 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-06-03 [patent_title] => TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM [patent_app_type] => utility [patent_app_number] => 17/169948 [patent_app_country] => US [patent_app_date] => 2021-02-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7602 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 157 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17169948 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/169948
Techniques for decisioning behavioral pairing in a task assignment system Feb 7, 2021 Issued
Array ( [id] => 17012143 [patent_doc_number] => 20210243304 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-08-05 [patent_title] => TECHNIQUES FOR ERROR HANDLING IN A TASK ASSIGNMENT SYSTEM WITH AN EXTERNAL PAIRING SYSTEM [patent_app_type] => utility [patent_app_number] => 17/162187 [patent_app_country] => US [patent_app_date] => 2021-01-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9003 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -24 [patent_words_short_claim] => 163 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17162187 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/162187
Techniques for error handling in a task assignment system with an external pairing system Jan 28, 2021 Issued
Array ( [id] => 17766163 [patent_doc_number] => 20220239777 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-28 [patent_title] => ASSIGNING CUSTOMER CALLS TO CUSTOMER CARE AGENTS BASED ON COMPATABILITY [patent_app_type] => utility [patent_app_number] => 17/159678 [patent_app_country] => US [patent_app_date] => 2021-01-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11830 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 119 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17159678 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/159678
Assigning customer calls to customer care agents based on compatability Jan 26, 2021 Issued
Array ( [id] => 17766160 [patent_doc_number] => 20220239774 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-07-28 [patent_title] => SYSTEMS AND METHODS TO TERMINATE AN ACTIVE COMMUNICATION [patent_app_type] => utility [patent_app_number] => 17/157531 [patent_app_country] => US [patent_app_date] => 2021-01-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 11955 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17157531 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/157531
Systems and methods to terminate an active communication Jan 24, 2021 Issued
Array ( [id] => 16851948 [patent_doc_number] => 20210152693 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-05-20 [patent_title] => UTILIZING MACHINE LEARNING WITH CALL HISTORIES TO DETERMINE SUPPORT QUEUE POSITIONS FOR SUPPORT CALLS [patent_app_type] => utility [patent_app_number] => 17/248425 [patent_app_country] => US [patent_app_date] => 2021-01-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 10723 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 115 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17248425 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/248425
Utilizing machine learning with call histories to determine support queue positions for support calls Jan 24, 2021 Issued
Array ( [id] => 18465358 [patent_doc_number] => 11689664 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2023-06-27 [patent_title] => Automatic call distribution system, method, and computer program having multi-skill based routing [patent_app_type] => utility [patent_app_number] => 17/141033 [patent_app_country] => US [patent_app_date] => 2021-01-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 5272 [patent_no_of_claims] => 18 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 224 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17141033 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/141033
Automatic call distribution system, method, and computer program having multi-skill based routing Jan 3, 2021 Issued
Array ( [id] => 16938187 [patent_doc_number] => 20210204076 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2021-07-01 [patent_title] => GENERATING A HEARING ASSISTANCE DEVICE SHELL [patent_app_type] => utility [patent_app_number] => 17/247952 [patent_app_country] => US [patent_app_date] => 2020-12-31 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 9005 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 88 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17247952 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/247952
Generating a hearing assistance device shell Dec 30, 2020 Issued
Array ( [id] => 18919936 [patent_doc_number] => 11882238 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2024-01-23 [patent_title] => System and method for customer identification and workflow optimization [patent_app_type] => utility [patent_app_number] => 17/133203 [patent_app_country] => US [patent_app_date] => 2020-12-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 8 [patent_no_of_words] => 8695 [patent_no_of_claims] => 28 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 109 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17133203 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/133203
System and method for customer identification and workflow optimization Dec 22, 2020 Issued
Array ( [id] => 17064289 [patent_doc_number] => 11108910 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2021-08-31 [patent_title] => Method and system for fraud clustering by content and biometrics analysis [patent_app_type] => utility [patent_app_number] => 17/129986 [patent_app_country] => US [patent_app_date] => 2020-12-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 16 [patent_figures_cnt] => 16 [patent_no_of_words] => 10467 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 225 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17129986 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/129986
Method and system for fraud clustering by content and biometrics analysis Dec 21, 2020 Issued
Array ( [id] => 17693831 [patent_doc_number] => 20220201124 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2022-06-23 [patent_title] => DYNAMICALLY MODIFYING CALL FLOW MANAGEMENT USING A COMMON DATA MODEL INTERFACE FOR AUTOMATED CALL DISTRIBUTION SYSTEMS [patent_app_type] => utility [patent_app_number] => 17/126291 [patent_app_country] => US [patent_app_date] => 2020-12-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 6343 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 104 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 17126291 [rel_patent_id] =>[rel_patent_doc_number] =>)
17/126291
Dynamically modifying call flow management using a common data model interface for automated call distribution systems Dec 17, 2020 Issued
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