Search

Kevin P. Mahne

Examiner (ID: 623, Phone: (571)270-5317 , Office: P/3668 )

Most Active Art Unit
3668
Art Unit(s)
3662, 3668
Total Applications
279
Issued Applications
203
Pending Applications
1
Abandoned Applications
76

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12618084 [patent_doc_number] => 20180097858 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-04-05 [patent_title] => EMBEDDED SIDE CALL SUB-CHANNEL USED IN A TELECOMMUNICATION SESSION [patent_app_type] => utility [patent_app_number] => 15/284764 [patent_app_country] => US [patent_app_date] => 2016-10-04 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 5490 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -15 [patent_words_short_claim] => 131 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15284764 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/284764
EMBEDDED SIDE CALL SUB-CHANNEL USED IN A TELECOMMUNICATION SESSION Oct 3, 2016 Abandoned
Array ( [id] => 12618330 [patent_doc_number] => 20180097940 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-04-05 [patent_title] => SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCESS FLOWS FOR A CUSTOMER CONTACT CENTER [patent_app_type] => utility [patent_app_number] => 15/283003 [patent_app_country] => US [patent_app_date] => 2016-09-30 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 12982 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15283003 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/283003
SYSTEM AND METHOD FOR DYNAMIC GENERATION AND OPTIMIZATION OF PROCESS FLOWS FOR A CUSTOMER CONTACT CENTER Sep 29, 2016 Abandoned
Array ( [id] => 14461801 [patent_doc_number] => 10326881 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-06-18 [patent_title] => Automated scheduling of contact center agents using real-time analytics [patent_app_type] => utility [patent_app_number] => 15/278030 [patent_app_country] => US [patent_app_date] => 2016-09-28 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 8425 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 302 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15278030 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/278030
Automated scheduling of contact center agents using real-time analytics Sep 27, 2016 Issued
Array ( [id] => 12599451 [patent_doc_number] => 20180091647 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-03-29 [patent_title] => CONTROLLING A GRAPHICAL USER INTERFACE FOR WORKFLOW [patent_app_type] => utility [patent_app_number] => 15/277348 [patent_app_country] => US [patent_app_date] => 2016-09-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 7225 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -17 [patent_words_short_claim] => 186 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15277348 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/277348
Controlling a graphical user interface for workflow Sep 26, 2016 Issued
Array ( [id] => 12264915 [patent_doc_number] => 20180084111 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-03-22 [patent_title] => 'SYSTEM AND METHOD FOR MANAGING MULTI-CHANNEL ENGAGEMENTS' [patent_app_type] => utility [patent_app_number] => 15/272304 [patent_app_country] => US [patent_app_date] => 2016-09-21 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 21 [patent_figures_cnt] => 21 [patent_no_of_words] => 22749 [patent_no_of_claims] => 24 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15272304 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/272304
System and method for managing multi-channel engagements Sep 20, 2016 Issued
Array ( [id] => 11460940 [patent_doc_number] => 20170054846 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-23 [patent_title] => 'SYSTEM AND METHOD FOR OPTIMIZED CALLBACK' [patent_app_type] => utility [patent_app_number] => 15/239967 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10819 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239967 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239967
SYSTEM AND METHOD FOR OPTIMIZED CALLBACK Aug 17, 2016 Abandoned
Array ( [id] => 16912305 [patent_doc_number] => 11044360 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2021-06-22 [patent_title] => Dynamic direction of incoming calls [patent_app_type] => utility [patent_app_number] => 15/240290 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 6811 [patent_no_of_claims] => 10 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 260 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15240290 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/240290
Dynamic direction of incoming calls Aug 17, 2016 Issued
Array ( [id] => 11460947 [patent_doc_number] => 20170054852 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-23 [patent_title] => 'SYSTEM AND METHOD FOR ESTIMATED BEST PATH PREDICTION' [patent_app_type] => utility [patent_app_number] => 15/239924 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 10454 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239924 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239924
SYSTEM AND METHOD FOR ESTIMATED BEST PATH PREDICTION Aug 17, 2016 Abandoned
Array ( [id] => 13133937 [patent_doc_number] => 10084919 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-09-25 [patent_title] => System and method for agent driven system training [patent_app_type] => utility [patent_app_number] => 15/239895 [patent_app_country] => US [patent_app_date] => 2016-08-18 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 10507 [patent_no_of_claims] => 16 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 199 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15239895 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/239895
System and method for agent driven system training Aug 17, 2016 Issued
Array ( [id] => 11426211 [patent_doc_number] => 20170034357 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-02-02 [patent_title] => 'Systems and Methods for Making Low-Cost International Phone Calls' [patent_app_type] => utility [patent_app_number] => 15/224216 [patent_app_country] => US [patent_app_date] => 2016-07-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 37 [patent_figures_cnt] => 37 [patent_no_of_words] => 16033 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15224216 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/224216
Systems and Methods for Making Low-Cost International Phone Calls Jul 28, 2016 Abandoned
Array ( [id] => 12142009 [patent_doc_number] => 20180020092 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-18 [patent_title] => 'Detection of a Spear-Phishing Phone Call' [patent_app_type] => utility [patent_app_number] => 15/209052 [patent_app_country] => US [patent_app_date] => 2016-07-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9465 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15209052 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/209052
Detection of a spear-phishing phone call Jul 12, 2016 Issued
Array ( [id] => 12142010 [patent_doc_number] => 20180020094 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-18 [patent_title] => 'SYSTEM AND METHOD FOR A COGNITIVE SYSTEM PLUG-IN ANSWERING SUBJECT MATTER EXPERT QUESTIONS' [patent_app_type] => utility [patent_app_number] => 15/208137 [patent_app_country] => US [patent_app_date] => 2016-07-12 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 9422 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15208137 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/208137
System and method for a cognitive system plug-in answering subject matter expert questions Jul 11, 2016 Issued
Array ( [id] => 11112058 [patent_doc_number] => 20160309030 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-20 [patent_title] => 'Procedure and Mechanism for Managing a Call to a Call Center' [patent_app_type] => utility [patent_app_number] => 15/193341 [patent_app_country] => US [patent_app_date] => 2016-06-27 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 3 [patent_figures_cnt] => 3 [patent_no_of_words] => 5398 [patent_no_of_claims] => 21 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15193341 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/193341
Procedure and Mechanism for Managing a Call to a Call Center Jun 26, 2016 Abandoned
Array ( [id] => 11112055 [patent_doc_number] => 20160309027 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-20 [patent_title] => 'GRAPHICAL USER INTERFACE AND METHOD FOR TESTING AND VISUALLY REPRESENTING TELEPHONY STATE' [patent_app_type] => utility [patent_app_number] => 15/192885 [patent_app_country] => US [patent_app_date] => 2016-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 7148 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15192885 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/192885
Graphical user interface and method for testing and visually representing telephony state Jun 23, 2016 Issued
Array ( [id] => 13422633 [patent_doc_number] => 20180262859 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-09-13 [patent_title] => METHOD FOR SOUND REPRODUCTION IN REFLECTION ENVIRONMENTS, IN PARTICULAR IN LISTENING ROOMS [patent_app_type] => utility [patent_app_number] => 15/738408 [patent_app_country] => US [patent_app_date] => 2016-06-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 0 [patent_figures_cnt] => 0 [patent_no_of_words] => 8496 [patent_no_of_claims] => 0 [patent_no_of_ind_claims] => -18 [patent_words_short_claim] => 2 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15738408 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/738408
METHOD FOR SOUND REPRODUCTION IN REFLECTION ENVIRONMENTS, IN PARTICULAR IN LISTENING ROOMS Jun 23, 2016 Abandoned
Array ( [id] => 11089053 [patent_doc_number] => 20160286022 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-29 [patent_title] => 'TELEPHONE DEVICE AND MOBILE-PHONE LINKING METHOD' [patent_app_type] => utility [patent_app_number] => 15/179422 [patent_app_country] => US [patent_app_date] => 2016-06-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 18 [patent_figures_cnt] => 18 [patent_no_of_words] => 17362 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15179422 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/179422
Telephone device and mobile-phone linking method Jun 9, 2016 Issued
Array ( [id] => 13259543 [patent_doc_number] => 10142473 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2018-11-27 [patent_title] => Techniques for benchmarking performance in a contact center system [patent_app_type] => utility [patent_app_number] => 15/176899 [patent_app_country] => US [patent_app_date] => 2016-06-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 8 [patent_no_of_words] => 6387 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 247 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15176899 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/176899
Techniques for benchmarking performance in a contact center system Jun 7, 2016 Issued
Array ( [id] => 12096515 [patent_doc_number] => 20170353608 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-12-07 [patent_title] => 'VOICE SERVICE ROUTING SYSTEM FOR ACCESSIBILITY' [patent_app_type] => utility [patent_app_number] => 15/172581 [patent_app_country] => US [patent_app_date] => 2016-06-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 8512 [patent_no_of_claims] => 26 [patent_no_of_ind_claims] => 9 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15172581 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/172581
Voice service routing system for accessibility Jun 2, 2016 Issued
Array ( [id] => 14096371 [patent_doc_number] => 10244116 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-03-26 [patent_title] => Service request routing using passive skill certification [patent_app_type] => utility [patent_app_number] => 15/161397 [patent_app_country] => US [patent_app_date] => 2016-05-23 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 12 [patent_figures_cnt] => 12 [patent_no_of_words] => 6643 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 189 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15161397 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/161397
Service request routing using passive skill certification May 22, 2016 Issued
Array ( [id] => 11058241 [patent_doc_number] => 20160255203 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-01 [patent_title] => 'AUDIO PROCESSING FOR MULTI-PARTICIPANT COMMUNICATION SYSTEMS' [patent_app_type] => utility [patent_app_number] => 15/150904 [patent_app_country] => US [patent_app_date] => 2016-05-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 5 [patent_figures_cnt] => 5 [patent_no_of_words] => 4975 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15150904 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/150904
Audio processing for multi-participant communication systems May 9, 2016 Issued
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