Search

Kevin P. Mahne

Examiner (ID: 623, Phone: (571)270-5317 , Office: P/3668 )

Most Active Art Unit
3668
Art Unit(s)
3662, 3668
Total Applications
279
Issued Applications
203
Pending Applications
1
Abandoned Applications
76

Applications

Application numberTitle of the applicationFiling DateStatus
Array ( [id] => 12028058 [patent_doc_number] => 20170318157 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-11-02 [patent_title] => 'SYSTEM AND METHOD FOR SECURE CALL ROUTING AND QUEUING' [patent_app_type] => utility [patent_app_number] => 15/143286 [patent_app_country] => US [patent_app_date] => 2016-04-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 3248 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 4 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15143286 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/143286
System and method for secure call routing and queuing Apr 28, 2016 Issued
15/136271 Automated Payment Reminders Apr 21, 2016
Array ( [id] => 11119091 [patent_doc_number] => 20160316065 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-10-27 [patent_title] => 'APPARATUS AND METHOD OF PROVIDING CALL CONNECTION INFORMATION' [patent_app_type] => utility [patent_app_number] => 15/136014 [patent_app_country] => US [patent_app_date] => 2016-04-22 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 24 [patent_figures_cnt] => 24 [patent_no_of_words] => 11419 [patent_no_of_claims] => 15 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15136014 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/136014
APPARATUS AND METHOD OF PROVIDING CALL CONNECTION INFORMATION Apr 21, 2016 Abandoned
Array ( [id] => 10999639 [patent_doc_number] => 20160196586 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-07-07 [patent_title] => 'DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME' [patent_app_type] => utility [patent_app_number] => 15/068815 [patent_app_country] => US [patent_app_date] => 2016-03-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 8 [patent_figures_cnt] => 8 [patent_no_of_words] => 13357 [patent_no_of_claims] => 30 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15068815 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/068815
DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME Mar 13, 2016 Abandoned
Array ( [id] => 15202761 [patent_doc_number] => 10498897 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-12-03 [patent_title] => Systems and methods for simulating multiple call center balancing [patent_app_type] => utility [patent_app_number] => 15/066132 [patent_app_country] => US [patent_app_date] => 2016-03-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 7676 [patent_no_of_claims] => 19 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 325 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15066132 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/066132
Systems and methods for simulating multiple call center balancing Mar 9, 2016 Issued
Array ( [id] => 11058236 [patent_doc_number] => 20160255198 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-09-01 [patent_title] => 'PRIVATE BRANCH EXCHANGE' [patent_app_type] => utility [patent_app_number] => 15/040673 [patent_app_country] => US [patent_app_date] => 2016-02-10 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 2484 [patent_no_of_claims] => 7 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15040673 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/040673
PRIVATE BRANCH EXCHANGE Feb 9, 2016 Abandoned
Array ( [id] => 12155859 [patent_doc_number] => 20180027123 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2018-01-25 [patent_title] => 'CONFERENCE SEARCHING AND PLAYBACK OF SEARCH RESULTS' [patent_app_type] => utility [patent_app_number] => 15/548245 [patent_app_country] => US [patent_app_date] => 2016-02-03 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 59 [patent_figures_cnt] => 59 [patent_no_of_words] => 77479 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15548245 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/548245
Conference searching and playback of search results Feb 2, 2016 Issued
Array ( [id] => 11015312 [patent_doc_number] => 20160212265 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-07-21 [patent_title] => 'ENHANCED CUSTOMER JOURNEY USING MULTICHANNEL CONTACT CENTER' [patent_app_type] => utility [patent_app_number] => 14/983068 [patent_app_country] => US [patent_app_date] => 2015-12-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 8016 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14983068 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/983068
ENHANCED CUSTOMER JOURNEY USING MULTICHANNEL CONTACT CENTER Dec 28, 2015 Abandoned
Array ( [id] => 12013903 [patent_doc_number] => 09807239 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2017-10-31 [patent_title] => 'Intelligent communication routing system and method' [patent_app_type] => utility [patent_app_number] => 14/968114 [patent_app_country] => US [patent_app_date] => 2015-12-14 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 28303 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 226 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14968114 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/968114
Intelligent communication routing system and method Dec 13, 2015 Issued
Array ( [id] => 14432323 [patent_doc_number] => 10320983 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2019-06-11 [patent_title] => System and method for queuing a communication session [patent_app_type] => utility [patent_app_number] => 14/966987 [patent_app_country] => US [patent_app_date] => 2015-12-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 11 [patent_figures_cnt] => 11 [patent_no_of_words] => 6924 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 300 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14966987 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/966987
System and method for queuing a communication session Dec 10, 2015 Issued
Array ( [id] => 10994757 [patent_doc_number] => 20160191703 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-06-30 [patent_title] => 'MANAGEMENT SYSTEM, COMMUNICATION TERMINAL, COMMUNICATION SYSTEM, CALL CONTROL METHOD, AND COMPUTER PROGRAM PRODUCT' [patent_app_type] => utility [patent_app_number] => 14/963982 [patent_app_country] => US [patent_app_date] => 2015-12-09 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 10 [patent_figures_cnt] => 10 [patent_no_of_words] => 9295 [patent_no_of_claims] => 14 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14963982 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/963982
MANAGEMENT SYSTEM, COMMUNICATION TERMINAL, COMMUNICATION SYSTEM, CALL CONTROL METHOD, AND COMPUTER PROGRAM PRODUCT Dec 8, 2015 Abandoned
Array ( [id] => 11675082 [patent_doc_number] => 20170163806 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-06-08 [patent_title] => 'CUSTOMER REPRESENTATIVE REMOTE ACCESS FOR TROUBLESHOOTING SMARTPHONES' [patent_app_type] => utility [patent_app_number] => 14/962418 [patent_app_country] => US [patent_app_date] => 2015-12-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 14 [patent_figures_cnt] => 14 [patent_no_of_words] => 6093 [patent_no_of_claims] => 23 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14962418 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/962418
Customer representative remote access for troubleshooting smartphones Dec 7, 2015 Issued
Array ( [id] => 12055601 [patent_doc_number] => 20170331945 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-11-16 [patent_title] => 'CONDITIONED TRIGGERING OF INTERACTIVE APPLICATIONS' [patent_app_type] => utility [patent_app_number] => 15/529242 [patent_app_country] => US [patent_app_date] => 2015-11-24 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 5559 [patent_no_of_claims] => 6 [patent_no_of_ind_claims] => 2 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15529242 [rel_patent_id] =>[rel_patent_doc_number] =>)
15/529242
CONDITIONED TRIGGERING OF INTERACTIVE APPLICATIONS Nov 23, 2015 Abandoned
Array ( [id] => 11609570 [patent_doc_number] => 20170126876 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-05-04 [patent_title] => 'SYSTEM AND METHOD FOR BLOCKING CALLS TO RESTRICTED NUMBERS FROM CALL CENTERS' [patent_app_type] => utility [patent_app_number] => 14/926715 [patent_app_country] => US [patent_app_date] => 2015-10-29 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 4 [patent_figures_cnt] => 4 [patent_no_of_words] => 3187 [patent_no_of_claims] => 5 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14926715 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/926715
SYSTEM AND METHOD FOR BLOCKING CALLS TO RESTRICTED NUMBERS FROM CALL CENTERS Oct 28, 2015 Abandoned
Array ( [id] => 11572858 [patent_doc_number] => 20170111503 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-20 [patent_title] => 'OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON AGENT PREFERENCES' [patent_app_type] => utility [patent_app_number] => 14/887318 [patent_app_country] => US [patent_app_date] => 2015-10-19 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 21571 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 1 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14887318 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/887318
OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON AGENT PREFERENCES Oct 18, 2015 Abandoned
Array ( [id] => 11558625 [patent_doc_number] => 20170104872 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-04-13 [patent_title] => 'System and Method for Intelligent Task Management and Routing Based on Location Sensor Input Data' [patent_app_type] => utility [patent_app_number] => 14/882405 [patent_app_country] => US [patent_app_date] => 2015-10-13 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 15 [patent_figures_cnt] => 15 [patent_no_of_words] => 11991 [patent_no_of_claims] => 33 [patent_no_of_ind_claims] => 6 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14882405 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/882405
System and Method for Intelligent Task Management and Routing Based on Location Sensor Input Data Oct 12, 2015 Abandoned
Array ( [id] => 13952983 [patent_doc_number] => 10212283 [patent_country] => US [patent_kind] => B1 [patent_issue_date] => 2019-02-19 [patent_title] => Live call debugging and monitoring tool for an interactive voice response unit [patent_app_type] => utility [patent_app_number] => 14/878132 [patent_app_country] => US [patent_app_date] => 2015-10-08 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 7 [patent_figures_cnt] => 7 [patent_no_of_words] => 11360 [patent_no_of_claims] => 17 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 259 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14878132 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/878132
Live call debugging and monitoring tool for an interactive voice response unit Oct 7, 2015 Issued
Array ( [id] => 10682745 [patent_doc_number] => 20160028890 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2016-01-28 [patent_title] => 'INFORMATION PROCESSING APPARATUS, RECORDING MEDIUM, AND INFORMATION PROCESSING METHOD' [patent_app_type] => utility [patent_app_number] => 14/877555 [patent_app_country] => US [patent_app_date] => 2015-10-07 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 6 [patent_figures_cnt] => 6 [patent_no_of_words] => 6419 [patent_no_of_claims] => 8 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14877555 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/877555
INFORMATION PROCESSING APPARATUS, RECORDING MEDIUM, AND INFORMATION PROCESSING METHOD Oct 6, 2015 Abandoned
Array ( [id] => 12399414 [patent_doc_number] => 09967399 [patent_country] => US [patent_kind] => B2 [patent_issue_date] => 2018-05-08 [patent_title] => Co-browsing preview of queued customer contacts [patent_app_type] => utility [patent_app_number] => 14/851268 [patent_app_country] => US [patent_app_date] => 2015-09-11 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 32 [patent_figures_cnt] => 32 [patent_no_of_words] => 12475 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 359 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => patent [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14851268 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/851268
Co-browsing preview of queued customer contacts Sep 10, 2015 Issued
Array ( [id] => 11477300 [patent_doc_number] => 20170064082 [patent_country] => US [patent_kind] => A1 [patent_issue_date] => 2017-03-02 [patent_title] => 'PARTIAL TASK ASSIGNMENT FOR STALL ROUTING' [patent_app_type] => utility [patent_app_number] => 14/834759 [patent_app_country] => US [patent_app_date] => 2015-08-25 [patent_effective_date] => 0000-00-00 [patent_drawing_sheets_cnt] => 9 [patent_figures_cnt] => 9 [patent_no_of_words] => 7989 [patent_no_of_claims] => 20 [patent_no_of_ind_claims] => 3 [patent_words_short_claim] => 0 [patent_maintenance] => 1 [patent_no_of_assignments] => 0 [patent_current_assignee] =>[type] => publication [pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14834759 [rel_patent_id] =>[rel_patent_doc_number] =>)
14/834759
PARTIAL TASK ASSIGNMENT FOR STALL ROUTING Aug 24, 2015 Abandoned
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