
Kevin P. Mahne
Examiner (ID: 623, Phone: (571)270-5317 , Office: P/3668 )
| Most Active Art Unit | 3668 |
| Art Unit(s) | 3662, 3668 |
| Total Applications | 279 |
| Issued Applications | 203 |
| Pending Applications | 1 |
| Abandoned Applications | 76 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 12028058
[patent_doc_number] => 20170318157
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-11-02
[patent_title] => 'SYSTEM AND METHOD FOR SECURE CALL ROUTING AND QUEUING'
[patent_app_type] => utility
[patent_app_number] => 15/143286
[patent_app_country] => US
[patent_app_date] => 2016-04-29
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 8
[patent_figures_cnt] => 8
[patent_no_of_words] => 3248
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15143286
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/143286 | System and method for secure call routing and queuing | Apr 28, 2016 | Issued |
| 15/136271 | Automated Payment Reminders | Apr 21, 2016 | |
Array
(
[id] => 11119091
[patent_doc_number] => 20160316065
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-10-27
[patent_title] => 'APPARATUS AND METHOD OF PROVIDING CALL CONNECTION INFORMATION'
[patent_app_type] => utility
[patent_app_number] => 15/136014
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[patent_app_date] => 2016-04-22
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Array
(
[id] => 10999639
[patent_doc_number] => 20160196586
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-07-07
[patent_title] => 'DYNAMIC ROUTING OF CUSTOMER TELEPHONE CONTACTS IN REAL TIME'
[patent_app_type] => utility
[patent_app_number] => 15/068815
[patent_app_country] => US
[patent_app_date] => 2016-03-14
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Array
(
[id] => 15202761
[patent_doc_number] => 10498897
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2019-12-03
[patent_title] => Systems and methods for simulating multiple call center balancing
[patent_app_type] => utility
[patent_app_number] => 15/066132
[patent_app_country] => US
[patent_app_date] => 2016-03-10
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/066132 | Systems and methods for simulating multiple call center balancing | Mar 9, 2016 | Issued |
Array
(
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[patent_issue_date] => 2016-09-01
[patent_title] => 'PRIVATE BRANCH EXCHANGE'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/040673 | PRIVATE BRANCH EXCHANGE | Feb 9, 2016 | Abandoned |
Array
(
[id] => 12155859
[patent_doc_number] => 20180027123
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[patent_kind] => A1
[patent_issue_date] => 2018-01-25
[patent_title] => 'CONFERENCE SEARCHING AND PLAYBACK OF SEARCH RESULTS'
[patent_app_type] => utility
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/548245 | Conference searching and playback of search results | Feb 2, 2016 | Issued |
Array
(
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[patent_issue_date] => 2016-07-21
[patent_title] => 'ENHANCED CUSTOMER JOURNEY USING MULTICHANNEL CONTACT CENTER'
[patent_app_type] => utility
[patent_app_number] => 14/983068
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[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/983068 | ENHANCED CUSTOMER JOURNEY USING MULTICHANNEL CONTACT CENTER | Dec 28, 2015 | Abandoned |
Array
(
[id] => 12013903
[patent_doc_number] => 09807239
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[patent_kind] => B1
[patent_issue_date] => 2017-10-31
[patent_title] => 'Intelligent communication routing system and method'
[patent_app_type] => utility
[patent_app_number] => 14/968114
[patent_app_country] => US
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[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 9
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14968114
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/968114 | Intelligent communication routing system and method | Dec 13, 2015 | Issued |
Array
(
[id] => 14432323
[patent_doc_number] => 10320983
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2019-06-11
[patent_title] => System and method for queuing a communication session
[patent_app_type] => utility
[patent_app_number] => 14/966987
[patent_app_country] => US
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Array
(
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[patent_issue_date] => 2016-06-30
[patent_title] => 'MANAGEMENT SYSTEM, COMMUNICATION TERMINAL, COMMUNICATION SYSTEM, CALL CONTROL METHOD, AND COMPUTER PROGRAM PRODUCT'
[patent_app_type] => utility
[patent_app_number] => 14/963982
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/963982 | MANAGEMENT SYSTEM, COMMUNICATION TERMINAL, COMMUNICATION SYSTEM, CALL CONTROL METHOD, AND COMPUTER PROGRAM PRODUCT | Dec 8, 2015 | Abandoned |
Array
(
[id] => 11675082
[patent_doc_number] => 20170163806
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-06-08
[patent_title] => 'CUSTOMER REPRESENTATIVE REMOTE ACCESS FOR TROUBLESHOOTING SMARTPHONES'
[patent_app_type] => utility
[patent_app_number] => 14/962418
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/962418 | Customer representative remote access for troubleshooting smartphones | Dec 7, 2015 | Issued |
Array
(
[id] => 12055601
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[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-11-16
[patent_title] => 'CONDITIONED TRIGGERING OF INTERACTIVE APPLICATIONS'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 15/529242 | CONDITIONED TRIGGERING OF INTERACTIVE APPLICATIONS | Nov 23, 2015 | Abandoned |
Array
(
[id] => 11609570
[patent_doc_number] => 20170126876
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[patent_kind] => A1
[patent_issue_date] => 2017-05-04
[patent_title] => 'SYSTEM AND METHOD FOR BLOCKING CALLS TO RESTRICTED NUMBERS FROM CALL CENTERS'
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Array
(
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[patent_title] => 'OPTIMIZED ROUTING OF INTERACTIONS TO CONTACT CENTER AGENTS BASED ON AGENT PREFERENCES'
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Array
(
[id] => 11558625
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Array
(
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Array
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Array
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Array
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