
Kevin P. Mahne
Examiner (ID: 623, Phone: (571)270-5317 , Office: P/3668 )
| Most Active Art Unit | 3668 |
| Art Unit(s) | 3662, 3668 |
| Total Applications | 279 |
| Issued Applications | 203 |
| Pending Applications | 1 |
| Abandoned Applications | 76 |
Applications
| Application number | Title of the application | Filing Date | Status |
|---|---|---|---|
Array
(
[id] => 11387075
[patent_doc_number] => 20170013131
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-01-12
[patent_title] => 'PREDICTIVE AGENT-LEAD MATCHING'
[patent_app_type] => utility
[patent_app_number] => 14/829641
[patent_app_country] => US
[patent_app_date] => 2015-08-19
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 11
[patent_figures_cnt] => 11
[patent_no_of_words] => 9647
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[patent_maintenance] => 1
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14829641
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/829641 | PREDICTIVE AGENT-LEAD MATCHING | Aug 18, 2015 | Abandoned |
Array
(
[id] => 10456481
[patent_doc_number] => 20150341495
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-11-26
[patent_title] => 'ANSWERING MACHINE DETECTION'
[patent_app_type] => utility
[patent_app_number] => 14/817127
[patent_app_country] => US
[patent_app_date] => 2015-08-03
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14817127
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/817127 | Answering machine detection | Aug 2, 2015 | Issued |
| 14/798815 | Facilitating Agent Management of Consent for a Party Associated with Multiple Telephone Numbers | Jul 13, 2015 | Pending |
Array
(
[id] => 11803505
[patent_doc_number] => 09544438
[patent_country] => US
[patent_kind] => B1
[patent_issue_date] => 2017-01-10
[patent_title] => 'Compliance management of recorded audio using speech analytics'
[patent_app_type] => utility
[patent_app_number] => 14/743200
[patent_app_country] => US
[patent_app_date] => 2015-06-18
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[patent_drawing_sheets_cnt] => 9
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14743200
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/743200 | Compliance management of recorded audio using speech analytics | Jun 17, 2015 | Issued |
Array
(
[id] => 10480506
[patent_doc_number] => 20150365523
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-12-17
[patent_title] => 'Method of Routing Voice Calls'
[patent_app_type] => utility
[patent_app_number] => 14/736685
[patent_app_country] => US
[patent_app_date] => 2015-06-11
[patent_effective_date] => 0000-00-00
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/736685 | Method of Routing Voice Calls | Jun 10, 2015 | Abandoned |
Array
(
[id] => 10465429
[patent_doc_number] => 20150350444
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[patent_kind] => A1
[patent_issue_date] => 2015-12-03
[patent_title] => 'METHODS AND SYSTEMS FOR PROVIDING A MULTI-CHANNEL CUSTOMER ENGAGEMENT EXPERIENCE'
[patent_app_type] => utility
[patent_app_number] => 14/723640
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/723640 | METHODS AND SYSTEMS FOR PROVIDING A MULTI-CHANNEL CUSTOMER ENGAGEMENT EXPERIENCE | May 27, 2015 | Abandoned |
Array
(
[id] => 10434267
[patent_doc_number] => 20150319279
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-11-05
[patent_title] => 'SYSTEM AND METHOD FOR BLOCKING UNAUTHORIZED OUTGOING CALL ON A COMMUNICATION NETWORK'
[patent_app_type] => utility
[patent_app_number] => 14/698016
[patent_app_country] => US
[patent_app_date] => 2015-04-28
[patent_effective_date] => 0000-00-00
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14698016
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/698016 | SYSTEM AND METHOD FOR BLOCKING UNAUTHORIZED OUTGOING CALL ON A COMMUNICATION NETWORK | Apr 27, 2015 | Abandoned |
Array
(
[id] => 11477301
[patent_doc_number] => 20170064085
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2017-03-02
[patent_title] => 'PROCESS FOR MANAGING THE CONNECTION OF USERS THROUGH THEIR TERMINALS TO A MULTIMEDIA CONFERENCE SESSION'
[patent_app_type] => utility
[patent_app_number] => 15/308158
[patent_app_country] => US
[patent_app_date] => 2015-04-21
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 4
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[patent_no_of_words] => 3607
[patent_no_of_claims] => 14
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 15308158
[rel_patent_id] =>[rel_patent_doc_number] =>) 15/308158 | PROCESS FOR MANAGING THE CONNECTION OF USERS THROUGH THEIR TERMINALS TO A MULTIMEDIA CONFERENCE SESSION | Apr 20, 2015 | Abandoned |
Array
(
[id] => 10342937
[patent_doc_number] => 20150227941
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-08-13
[patent_title] => 'METHOD FOR PROVIDING SUPPORT USING ANSWER ENGINE AND DIALOG RULES'
[patent_app_type] => utility
[patent_app_number] => 14/691488
[patent_app_country] => US
[patent_app_date] => 2015-04-20
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 23
[patent_figures_cnt] => 23
[patent_no_of_words] => 28137
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14691488
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/691488 | Method for providing support using answer engine and dialog rules | Apr 19, 2015 | Issued |
Array
(
[id] => 11112049
[patent_doc_number] => 20160309021
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-10-20
[patent_title] => 'SYSTEM AND METHOD FOR PROVIDING AN INTELLIGENT REMINDER FOR COMMENCING A RETURN LIVE COMMUNICATIONS SESSION'
[patent_app_type] => utility
[patent_app_number] => 14/687592
[patent_app_country] => US
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/687592 | SYSTEM AND METHOD FOR PROVIDING AN INTELLIGENT REMINDER FOR COMMENCING A RETURN LIVE COMMUNICATIONS SESSION | Apr 14, 2015 | Abandoned |
Array
(
[id] => 11089079
[patent_doc_number] => 20160286047
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2016-09-29
[patent_title] => 'PRE-LOGIN AGENT MONITORING'
[patent_app_type] => utility
[patent_app_number] => 14/670789
[patent_app_country] => US
[patent_app_date] => 2015-03-27
[patent_effective_date] => 0000-00-00
[patent_drawing_sheets_cnt] => 7
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[patent_no_of_words] => 8222
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/670789 | PRE-LOGIN AGENT MONITORING | Mar 26, 2015 | Abandoned |
Array
(
[id] => 11188683
[patent_doc_number] => 09420107
[patent_country] => US
[patent_kind] => B2
[patent_issue_date] => 2016-08-16
[patent_title] => 'Service request routing using passive skill certification'
[patent_app_type] => utility
[patent_app_number] => 14/660079
[patent_app_country] => US
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[patent_effective_date] => 0000-00-00
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14660079
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/660079 | Service request routing using passive skill certification | Mar 16, 2015 | Issued |
Array
(
[id] => 10371655
[patent_doc_number] => 20150256662
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-09-10
[patent_title] => 'PHONE FRAUD DETERRENCE SYSTEM FOR USE WITH TOLL FREE AND OTHER FEE GENERATING NUMBERS'
[patent_app_type] => utility
[patent_app_number] => 14/641326
[patent_app_country] => US
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[pdf_file] =>[firstpage_image] =>[orig_patent_app_number] => 14641326
[rel_patent_id] =>[rel_patent_doc_number] =>) 14/641326 | Phone fraud deterrence system for use with toll free and other fee generating numbers | Mar 6, 2015 | Issued |
Array
(
[id] => 10316052
[patent_doc_number] => 20150201055
[patent_country] => US
[patent_kind] => A1
[patent_issue_date] => 2015-07-16
[patent_title] => 'TELEPHONE DIALING DEVICE AND METHOD FOR AUTOMATIC CONVERSION'
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/594375 | TELEPHONE DIALING DEVICE AND METHOD FOR AUTOMATIC CONVERSION | Jan 11, 2015 | Abandoned |
Array
(
[id] => 10985781
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[patent_kind] => A1
[patent_issue_date] => 2016-06-23
[patent_title] => 'AUTOMATIC ALLOCATION OF REMOTE BRIDGES AND CONNECTION TO HOST BRIDGE'
[patent_app_type] => utility
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/579334 | AUTOMATIC ALLOCATION OF REMOTE BRIDGES AND CONNECTION TO HOST BRIDGE | Dec 21, 2014 | Abandoned |
Array
(
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Array
(
[id] => 10287467
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[patent_title] => 'METHOD AND SYSTEM FOR EXTRACTING OUT CHARACTERISTICS OF A COMMUNICATION BETWEEN AT LEAST ONE CLIENT AND AT LEAST ONE SUPPORT AGENT AND COMPUTER PROGRAM THEREOF'
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[patent_app_number] => 14/574598
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Array
(
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[patent_kind] => A1
[patent_issue_date] => 2016-06-23
[patent_title] => 'AUTOMATED RESPONSES TO PROJECTED CONTACT CENTER AGENT FATIGUE AND BURNOUT'
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Array
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/571228 | Method and system for use in alerting owners to property occurrences | Dec 14, 2014 | Issued |
Array
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[rel_patent_id] =>[rel_patent_doc_number] =>) 14/552729 | SYSTEM AND METHOD FOR MANAGING ALLOCATION OF RESOURCES | Nov 24, 2014 | Abandoned |